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Civilian service employee skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical civilian service employee skills. We ranked the top skills for civilian service employees based on the percentage of resumes they appeared on. For example, 59.7% of civilian service employee resumes contained minor maintenance as a skill. Continue reading to find out what skills a civilian service employee needs to be successful in the workplace.

15 civilian service employee skills for your resume and career

1. Minor Maintenance

Here's how civilian service employees use minor maintenance:

Perform minor maintenance such as replacing light bulbs and mudflaps.
Use tools to perform minor maintenance on the machines.

2. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how civilian service employees use data entry:

Engaged in administrative tasks such as filing and data entry.
Preformed Life Insurance Data Entry for USAA.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how civilian service employees use customer service:

Worked various positions that called for customer service attentiveness and detail-oriented awareness Handled high volume shifts while focusing on customers' needs
Combined multiple channels into a centralized customer service solution, replacing outdated legacy processes and media with a seamless customer experience.

4. Safety Procedures

Safety procedures are a set of standardized procedures, that ensures minimal to no risk to people, resources, and the work environment. A company follows the step-by-step safety procedures as it they not only keep the customers and the employees safe, but also help in avoiding legal claims.

Here's how civilian service employees use safety procedures:

Prepared food whilst adhering to all food safety procedures.
Enforced safety procedures in accordance with facility policies and government regulations.

5. Travel Arrangements

Here's how civilian service employees use travel arrangements:

Coordinate and make travel arrangements using a complex proprietary computer system.
Coordinated functions and made travel arrangements for four executive officers.

6. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how civilian service employees use payroll:

Maintained availability to answer payroll questions and resolve errors.
Learned on the job to use payroll software as well as to ensure accurate billing and receiving of payments from clients.

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7. Front Desk

Here's how civilian service employees use front desk:

Guided tours of the museum and worked at the front desk
Front Desk Receptionist o Greet and assist providers o Communicate non-technical information to employees and the general public on request.

8. Food Preparation

Here's how civilian service employees use food preparation:

Completed food preparation, unloaded shipments and organized deliveries, received on the job training to become a manager.
Served customers and took orders Prepared bagels and bagel sandwiches Cleaned the kitchen, food preparation area, and dining room

9. Customer Orders

Here's how civilian service employees use customer orders:

Expedite and coordinate availability of all inventories for timely shipment of customer orders.
Greeted customers; operated cash register; prepared customer orders; provided a clean environment

10. Customer Complaints

Here's how civilian service employees use customer complaints:

Resolve customer complaints, special orders, or returns in-store or via phone or mail.
Received and resolved customer complaints in a prompt and professional manner.

11. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how civilian service employees use hr:

Provided constructive feedback to leadership, staff and vendors to help improve the redesign of the HR University website.
Coordinated monthly meeting with HRU Ambassadors to discuss updates to the courses and policy series featured on HR University.

12. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how civilian service employees use sales floor:

Assisted customers on sales floor with questions in Hardware and Automotive Departments, stocked product.
Greeted customers as they entered the store; rang up any sales floor orders.

13. Developmental Disabilities

Here's how civilian service employees use developmental disabilities:

Worked with adolescents and adults with developmental disabilities and mental illnesses.
Worked with people with developmental disabilities towards becoming independent.

14. Computer System

Here's how civilian service employees use computer system:

Update customers data in the Merchandise Inventory Tracking Computer System.
Organized computer system of all merchandise out of stock.

15. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how civilian service employees use pos:

Placed orders in the POS system.
Handled POS transactions including credit applications

5 Civilian Service Employee resume examples

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What skills help Civilian Service Employees find jobs?

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List of civilian service employee skills to add to your resume

The most important skills for a civilian service employee resume and required skills for a civilian service employee to have include:

Minor Maintenance
Data Entry
Customer Service
Safety Procedures
Travel Arrangements
Payroll
Front Desk
Food Preparation

Customer Orders
Customer Complaints
HR
Sales Floor
Developmental Disabilities
Computer System
POS
PowerPoint

Meal Preparation
Customer Inquiries
Food Orders
Quality Customer Service
Customer Issues
Customer Relations

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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