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Top 50 Claim Agent Skills

1. Customer Service
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high Demand
Here's how Customer Service is used in Claim Agent jobs:
  • Provide dealers with feedback on warranty claim concerns detected while providing exceptional customer service.
  • Received customer feedback to improve customer service.
  • Job was to provide customer service to every customer in a certain time frame and answer any and all questions.
  • Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
  • Interview clients and take their calls to provide customer service and obtain information on claims.
  • Provided up to date case information to claimants in a customer service focused manner.
  • Provided customer service such as giving detailed instructions on processes for claims and referrals.
  • Answer inbound agent calls and provide customer service to external and internal customers.
  • Team Lead/ Customer Service * Responsible to supervise twelve other agents.
  • Demonstrate mastery of customer service call script within specified time frames.
  • Provide high level customer service when dealing with sensitive situations.
  • Answer various recorded calls, while giving exceptional customer service.
  • Answer client calls and assure good customer service.
  • Provided excellent customer service Met FDA Requirements and other regulations.

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68 Customer Service Jobs

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2. Phone Calls
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high Demand
5 Phone Calls Jobs

No jobs at selected location

3. Auto Insurance Claims
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high Demand
Here's how Auto Insurance Claims is used in Claim Agent jobs:
  • Learned how to file complex auto insurance claims.

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4. Insurance Companies
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high Demand
Here's how Insurance Companies is used in Claim Agent jobs:
  • Experience in obtaining payment from insurance companies and federal programs.
  • Manage insurance accounts for multiple insurance companies.
  • Investigate damage to our fleet of rental vehiclesProcess ClaimsWork with insurance companies, body shops, police, and customers

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10 Insurance Companies Jobs

No jobs at selected location

5. Loss
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high Demand
Here's how Loss is used in Claim Agent jobs:
  • Maintain accurate accounting and statistical records associated with each loss using automated systems.
  • Verify information and validity of incoming/outgoing loss drafts.
  • Assist customers in filing and tracking claims for indemnification of their loss, mainly commercial claims.
  • Register new loss claims by taking pertinent information in complex calls and verify policy information.
  • Expedite passenger baggage(S), with zero loss incidences.
  • Entered all info pertaining to loss for Insured vehicles.
  • Initiate a first notification of loss report.2.
  • Analyze data & present solutions for loss/fraud using Excel pivot charts.Train and assist claims agents in adjudications process.
  • Answered inbound Claims Calls Processed and prioritized First Notice of Loss Claims

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62 Loss Jobs

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6. Claims Agent
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high Demand
Here's how Claims Agent is used in Claim Agent jobs:
  • Appointed as Claims Agent in Charge for 4 failed institutions.
  • Helped mentor new claims agents to ensure quality performance.

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4 Claims Agent Jobs

No jobs at selected location

7. Data Entry
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high Demand
Here's how Data Entry is used in Claim Agent jobs:
  • Perform extensive data entry for accuracy and completeness.
  • Verified the claims entered against physical forms to ensure accuracy of data entry.
  • Worked with Microsoft Office, Outlook, and other data entry programs.
  • Performed data entry and used various software programs.
  • Ordered artwork for new orders Data Entry - entered invoiced customer orders Receptionist

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13 Data Entry Jobs

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8. Insurance Policy
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high Demand
Here's how Insurance Policy is used in Claim Agent jobs:
  • Review insurance policy to determine coverage.
  • Verified that coverage applied through an insurance policy & evaluated information to determine how claim should be handled.
  • Review the insurance policy and coverage to determine what types of damages or injuries are covered.

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7 Insurance Policy Jobs

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9. Processing Claims
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high Demand
20 Processing Claims Jobs

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10. Customer Baggage
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high Demand
11. Veterans Benefits
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high Demand
12. Policy Holders
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high Demand
Here's how Policy Holders is used in Claim Agent jobs:
  • Gathered information, estimated, and settled claims while keeping communication with policy holders

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4 Policy Holders Jobs

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13. Allstate
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high Demand
Here's how Allstate is used in Claim Agent jobs:
  • WORK TIMELINE: [ ] - Allstate - Adjuster III: standard auto claims (Property damage and Bodily Injury).

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14. Property Damage
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high Demand
Here's how Property Damage is used in Claim Agent jobs:
  • Recorded data and statements received from policyholders filing auto and property damage claims.
  • Investigated, evaluated, negotiated, and settled property damage incidents filed against the company up to a certain dollar amount.

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7 Property Damage Jobs

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15. Claims Department
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average Demand
Here's how Claims Department is used in Claim Agent jobs:
  • Completed RJP's for Glass Claims Department

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53 Claims Department Jobs

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16. Customer Issues
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average Demand
Here's how Customer Issues is used in Claim Agent jobs:
  • Utilized specific software tools and problem solving strategies to solve customer issues and continuously improve processes.
  • Go to person for resolving highly visible customer issues.
  • Identified, researched, and resolved customer issues, managed difficult or emotional customer situation, respondedpromptly to customer needs.
  • worked with customers, production and suppliers to resolve customer issues.

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1 Customer Issues Jobs

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17. Health Care
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average Demand
Here's how Health Care is used in Claim Agent jobs:
  • Performed thorough credit analyses, reviewed all educational licenses and certifications for health care providers requesting insurance coverage.

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19 Health Care Jobs

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18. Audit
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average Demand
Here's how Audit is used in Claim Agent jobs:
  • Use a variety of software programs to accomplish audit of repair bills as well as Microsoft Word and Excel.
  • Work directly with auditors to provide requested materials and interpret and answer any and all questions that arise.
  • Perform audit oversight internally and externally, including DOI Conduct Exams and Financial Audit requests.
  • Received Awards for being top Producer with 98% quality through In Line Auditors.
  • Meet investor time frames, and complete audits of claims processes for validation.
  • Respond to year-end DOI audits of statistical accuracy.

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5 Audit Jobs

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19. Unemployment Claims
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average Demand
Here's how Unemployment Claims is used in Claim Agent jobs:
  • Handled appointments to complete and process unemployment claims and payments.

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2 Unemployment Claims Jobs

No jobs at selected location

20. Customer Inquiries
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average Demand
Here's how Customer Inquiries is used in Claim Agent jobs:
  • Resolved customer inquiries during initial phone contact and monitored issues * that required additional follow-up and research.
  • Provide accurate and appropriate information in response to customer inquiries related to their insurance benefits and claims.
  • Process customer insurance claims for their cell phones and handle customer inquiries.

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3 Customer Inquiries Jobs

No jobs at selected location

21. Paypal
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average Demand
Here's how Paypal is used in Claim Agent jobs:
  • Provide top quality customer service to Paypal users.

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2 Paypal Jobs

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22.
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average Demand
Here's how is used in Claim Agent jobs:
  • Reviewed insurance claims form and related documents for completeness Reviewed insurance policy to determine coverage Transmitted routine claims for payment
  • Coordinated rehabilitation efforts between employees, legal counsel and medical providers.
  • Promoted to autonomously manage claims in multiple state territory.
  • Determined liability in nearly 1,000 automotive claims.
  • Inform homeowners of faulty siding Schedule appointments for an agent to visit the homeowner's residence Log all appointments
  • Determine the type and extent of loss and ensures the claim is consistent with all reported facts.
  • Performed initial contact through inbound and outbound calls with insured clients and claimants to investigate automobile accidents.
  • Handled multiple claims at once, Most being closed the same day they were submitted.
  • Update passenger list of lost equipment Manage inventory of lost electronics, clothes and jewelry.
  • Take care of car accidents * Help with making sure our members get home safely
  • Provide courteous and outstanding customer service while assuring I am following correct quality assurance.
  • Assisted in properly balancing each flight to make sure that the flight was safe.
  • Investigated, evaluated and settled all types of claims against these two railroads.
  • Collected recorded statements and telephone interviews with parties involved in a claim.
  • Correspond to all parties concerning the status of Insurance claim.
  • File lost baggage claims for arriving and departing passengers.
  • Top Performer while in Glass Claims Department.
  • Utilize Document Detective for filed errors.
  • Managed database records Excellent customer service recognition
  • Assist policyholders with handling their glass claims in a timely manner.

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23. New Accounts
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average Demand
24. Monthly Reports
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average Demand
Here's how Monthly Reports is used in Claim Agent jobs:
  • Audit claim files and location payments to ensure validity of allocation and reporting for monthly reports.
  • Generated daily, weekly, and monthly reports; compiled and maintained data for management.

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25. Usaa
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average Demand
26. Technical Support
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average Demand
2 Technical Support Jobs

No jobs at selected location

27. Assign
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average Demand
Here's how Assign is used in Claim Agent jobs:
  • Identify liability for assigned claims of moderate complexity and/or moderate exposure presented against FedEx Express.
  • Managed assigned short-term projects to completion.
  • Assigned all auto repairs, car rentals, salvage yard appraisals, and towing as needed for the completion of repairs.
  • Investigate assigned claims under carrier liability rules, regulations, freight claim rules, and contracts.
  • Verify customer information and warranty status, assign diagnostic code and begin claim process.
  • Assign adjusters to each claim and connect adjuster and client.

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6 Assign Jobs

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28. Ensure Accuracy
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average Demand
Here's how Ensure Accuracy is used in Claim Agent jobs:
  • Process insurance claims via telephone Input adjustments to policyholder's billing Review individual policies to ensure accuracy Exceed daily performance expectations

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1 Ensure Accuracy Jobs

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29. Personal Information
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average Demand
30. New Claims
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low Demand
Here's how New Claims is used in Claim Agent jobs:
  • Enter claim payments, reserves and new claims on computer system, inputting concise yet sufficient file documentation.

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2 New Claims Jobs

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31. Follow-Up Calls
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low Demand
32. Verizon
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low Demand
Here's how Verizon is used in Claim Agent jobs:
  • File insurance claims for Verizon Wireless customers.

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33. Financial Institutions
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low Demand
1 Financial Institutions Jobs

No jobs at selected location

34. Default Process
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low Demand
Here's how Default Process is used in Claim Agent jobs:
  • Review and process required claim documentation to recover advances incurred throughout the default process.

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35. High Volume Calls
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low Demand
2 High Volume Calls Jobs

No jobs at selected location

36. Consistent Feedback
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low Demand
37. Corporate Policy
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low Demand
Here's how Corporate Policy is used in Claim Agent jobs:
  • Investigate, direct, negotiate and conclude assigned claims consistent with liability and corporate policy.

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38. Insurance Applications
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low Demand
39. Appropriate Action
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low Demand
Here's how Appropriate Action is used in Claim Agent jobs:
  • Reviewed VA decisions, initiating appropriate action and making notations of actions taken on the rating decision documented.
  • Reviewed and analyzed data collected, statements and case records to determine potential fraud and appropriate action.

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40. Insurance Determinations
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low Demand
Here's how Insurance Determinations is used in Claim Agent jobs:
  • Experienced in conducting insurance determinations for potentially uninsured depositors.

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41. Questionable Claims
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low Demand
Here's how Questionable Claims is used in Claim Agent jobs:
  • Refer questionable claims to investigator or carrier's claims adjuster for investigation or settlement

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42. Windows XP
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low Demand
43. Wireless Customers
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low Demand
Here's how Wireless Customers is used in Claim Agent jobs:
  • Assist, advise, file and research insurance claims for wireless customers in the Southern market, specifically Texas.

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44. Settlement Authority
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low Demand
Here's how Settlement Authority is used in Claim Agent jobs:
  • Conclude assigned claims with settlement authority up to 150,000.00.

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12 Settlement Authority Jobs

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45. Sensitive Information
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low Demand
46. Criminal Acts
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low Demand
47. Customer Satisfaction
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low Demand
Here's how Customer Satisfaction is used in Claim Agent jobs:
  • Provide consistent feedback regarding overall customer satisfaction, tools and processes

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5 Customer Satisfaction Jobs

No jobs at selected location

48. Due Process
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low Demand
Here's how Due Process is used in Claim Agent jobs:
  • Ensured full entitlement and due process for survivor and dependent benefits by accurately and thoroughly completing all required forms.
  • Ensured full entitlement and due process under various laws governing veteran, survivor and dependent benefits.

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49. Police Reports
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low Demand
6 Police Reports Jobs

No jobs at selected location

50. Glass Claims
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low Demand

Claim Agent Jobs

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20 Most Common Skills For A Claim Agent

Customer Service

21.4%

Phone Calls

15.9%

Auto Insurance Claims

7.0%

Insurance Companies

6.7%

Loss

6.5%

Claims Agent

5.8%

Data Entry

5.8%

Insurance Policy

5.1%

Processing Claims

5.1%

Customer Baggage

3.6%

Veterans Benefits

2.2%

Policy Holders

1.9%

Allstate

1.9%

Property Damage

1.9%

Claims Department

1.7%

Customer Issues

1.7%

Health Care

1.7%

Audit

1.4%

Unemployment Claims

1.4%

Customer Inquiries

1.2%
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Typical Skill-Sets Required For A Claim Agent

Rank Skill
1 Customer Service 17.2%
2 Phone Calls 12.8%
3 Auto Insurance Claims 5.6%
4 Insurance Companies 5.4%
5 Loss 5.2%
6 Claims Agent 4.7%
7 Data Entry 4.7%
8 Insurance Policy 4.1%
9 Processing Claims 4.1%
10 Customer Baggage 2.9%
11 Veterans Benefits 1.7%
12 Policy Holders 1.6%
13 Allstate 1.6%
14 Property Damage 1.6%
15 Claims Department 1.4%
16 Customer Issues 1.4%
17 Health Care 1.4%
18 Audit 1.2%
19 Unemployment Claims 1.2%
20 Customer Inquiries 1.0%
21 Paypal 1.0%
22 0.8%
23 New Accounts 0.8%
24 Monthly Reports 0.8%
25 Usaa 0.8%
26 Technical Support 0.8%
27 Assign 0.8%
28 Ensure Accuracy 0.8%
29 Personal Information 0.8%
30 New Claims 0.8%
31 Follow-Up Calls 0.6%
32 Verizon 0.6%
33 Financial Institutions 0.6%
34 Default Process 0.6%
35 High Volume Calls 0.6%
36 Consistent Feedback 0.6%
37 Corporate Policy 0.6%
38 Insurance Applications 0.6%
39 Appropriate Action 0.6%
40 Insurance Determinations 0.6%
41 Questionable Claims 0.6%
42 Windows XP 0.6%
43 Wireless Customers 0.6%
44 Settlement Authority 0.6%
45 Sensitive Information 0.6%
46 Criminal Acts 0.6%
47 Customer Satisfaction 0.6%
48 Due Process 0.6%
49 Police Reports 0.6%
50 Glass Claims 0.6%
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1,596 Claim Agent Jobs

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