Claim inspector job description

Hours: 2:30 pm - 11 pm Monday - Friday

Are you a values-driven individual? Do you have the determination to provide legendary customer service ? Do you thrive in a fast-paced environment? Are you ready for a challenge ?

Showdown Displays manufactures and supplies event, display and promotional products to the Advertising Specialty and the Promotional Products industry. We also have received recognition for exceptional growth, innovative products, company culture and legendary customer service. We invite you to view some of our products at: www.showdowndisplays.com.

We actively live out our core values: Passion for Excellence, Accountability, Respect, Innovation, Teamwork and Integrity . For prospective team members who possess these values, are passionate about what they do and want to truly make a difference, joining our company can be a life-changing opportunity.

We are in need of a Claims Inspector to join our Quality team! In this role, you will be responsible for inspecting current and return orders identifying defects, resolving issues and verifying proper fit and function. This is a great opportunity to join a growing organization that strongly stands behind their Core Values.

What you will be responsible for :

• Responsible for the inspection of claims orders to insure they meet product and customer requirements prior to shipping
• Research reasons for claims to ensure the issues have been resolved
• Understand internal production process
• Set up products before daily shipments are made
• Inspect pre-production samples prior to shipment to a customer
• Inspect marketing samples
• Work closely with Product Management, Operations, and Resolutions staff
• Take photos of products as required
• Track customer satisfaction of claims
• Provide input on policy and procedures for the claims process
• Process inbound product returns
• Update individuals on status of daily claims via phone, email, Teams meetings
• Record information regarding claims
• All other duties as assigned by supervisor
• Position will be located in Ramsey

What will you bring to the table (Skills/Experience Required):

• High School diploma or GED
• Associates Degree preferred
• Strong understanding of graphics design, printing processes and manufacturing processes gained from 2 years of experience
• Strong knowledge of the company's product line required
• Proficient with databases i.e. Navision experience with the ability to navigate through orders and claims a plus
• Strong organizational skills
• Strong interpersonal skills
• Quick decision-making skills
• Ability to work independently
• Ability to multi-task
• Ability to lift 50 lbs.

Physical Demands and Work Environment


The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position. While performing the duties of this job, the employee is regularly required to stand for long periods of time; talk or hear; perform fine motor, hand and finger skills while inspecting various products. The employee is frequently required to stand; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in a production environment with a moderate to loud noise level.

The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


What will you enjoy from working with us?

• Recognition for your hard work and achievements!
• Opportunity for new challenges! We are growing!
• Competitive pay and benefits including 401k and company match!
• Paid training.
• Fun work environment built on six Core Values ~ Passion for Excellence, Accountability, Respect, Innovation, Teamwork and Integrity. This is not just a poster on the wall!
• Great employee referral program! Refer someone and earn cash! How legendary is that?
• Strong leadership team!
• An organization that gives back - we strongly support Common Hope.
• An organization that you will be proud to work for!

If you can demonstrate your extraordinary successes in the areas above, then we would love to hear from you!
Please gather your resume, along with a summary of your successes referencing the questions above and apply at www.showdowndisplays.com.

Offers are contingent upon passing all background checks, criminal check and professional reference checks.

COVID-19 Precautions

We take our employees' health and safety seriously. Both MN OSHA and the Anoka County of Health have reviewed and approved our COVID-19 Response Plan and its execution.

Diversity creates a healthier atmosphere: Showdown Displays is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.