A claim investigator works for an insurance company and examines insurance claims made by customers in order to make sure that they are valid. Claim investigators use many techniques to uncover fraud such as collaborating with local law enforcement, interviewing claim makers or witnesses, and examining physical evidence such as photographs. Claim investigators need to have excellent organizational skills in order to manage evidence trails. They need excellent communication skills to communicate the results of their investigation with the company and customers. It also helps if a claim investigator knows how to use software that companies use in-house in order to process claims efficiently.
About half of claim investigators have a bachelor's degree in criminal justice or a related field. However, there are no formal education requirements for this field and many people succeed with a high school diploma.
Practical experience is more helpful than a diploma. Many claim investigators work in customer service or as claims adjusters before becoming investigators. Some have law enforcement backgrounds, which makes them attractive to employers. On average, claim investigators earn $28,536 a year.