A claim investigator works for an insurance company and examines insurance claims made by customers in order to make sure that they are valid. Claim investigators use many techniques to uncover fraud such as collaborating with local law enforcement, interviewing claim makers or witnesses, and examining physical evidence such as photographs. Claim investigators need to have excellent organizational skills in order to manage evidence trails. They need excellent communication skills to communicate the results of their investigation with the company and customers. It also helps if a claim investigator knows how to use software that companies use in-house in order to process claims efficiently.

About half of claim investigators have a bachelor's degree in criminal justice or a related field. However, there are no formal education requirements for this field and many people succeed with a high school diploma.

Practical experience is more helpful than a diploma. Many claim investigators work in customer service or as claims adjusters before becoming investigators. Some have law enforcement backgrounds, which makes them attractive to employers. On average, claim investigators earn $28,536 a year.

What Does a Claim Investigator Do

There are certain skills that many claim investigators have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed analytical skills, detail oriented and interpersonal skills.

Learn more about what a Claim Investigator does

How To Become a Claim Investigator

If you're interested in becoming a claim investigator, one of the first things to consider is how much education you need. We've determined that 61.4% of claim investigators have a bachelor's degree. In terms of higher education levels, we found that 6.6% of claim investigators have master's degrees. Even though most claim investigators have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become a Claim Investigator

Claim Investigator Career Paths

Average Salary for a Claim Investigator

Claim Investigators in America make an average salary of $49,415 per year or $24 per hour. The top 10 percent makes over $65,000 per year, while the bottom 10 percent under $37,000 per year.
Average Claim Investigator Salary
$49,415 Yearly
$23.76 hourly
$37,000
10 %
$49,000
Median
$65,000
90 %

What Am I Worth?

salary-calculator

States With The Most Claim Investigator Jobs

Mouse over a state to see the number of active claim investigator jobs in each state. The darker areas on the map show where claim investigators earn the highest salaries across all 50 states.

Average Salary: Job Openings:

Number Of Claim Investigator Jobs By State

RankStateNumber of JobsAverage Salary
1California310$53,643
2Florida301$33,909
3New York168$52,204
4Pennsylvania145$50,187
5Illinois123$46,630
6Georgia123$41,451
7Arizona122$42,972
8New Jersey114$53,829
9Massachusetts102$52,938
10Ohio102$46,051
11Maryland99$51,582
12Minnesota82$49,147
13North Carolina69$48,635
14Missouri66$42,608
15Nebraska62$43,095
16Colorado62$45,199
17Michigan58$45,209
18Indiana55$36,863
19Tennessee54$37,133
20Louisiana53$38,622
21Alabama53$36,540
22Oregon48$52,661
23Iowa46$42,723
24South Carolina44$44,604
25Wisconsin44$46,206
26Kentucky42$50,302
27Kansas34$40,429
28Oklahoma33$39,753
29Nevada32$48,429
30New Mexico28$42,478
31Connecticut26$53,752
32Arkansas26$38,340
33Utah25$43,721
34Mississippi25$34,767
35Idaho23$49,178
36Delaware23$44,893
37West Virginia22$41,968
38New Hampshire21$51,270
39Rhode Island17$54,187
40Hawaii15$53,022
41Montana14$48,725
42South Dakota13$48,888
43North Dakota12$45,769
44Maine8$49,031
45Alaska7$58,219
46Wyoming7$42,110
47Vermont6$50,603
48Washington0$53,239
49Virginia0$48,236
50Texas0$43,951

Claim Investigator Education

Claim Investigator Majors

24.0 %

Claim Investigator Degrees

Bachelors

61.4 %

Associate

18.3 %

Masters

6.6 %

Top Colleges for Claim Investigators

1. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

2. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

3. San Diego State University

San Diego, CA • Private

In-State Tuition
$7,488
Enrollment
30,018

4. SUNY Farmingdale

Farmingdale, NY • Private

In-State Tuition
$8,306
Enrollment
9,394

5. Boston University

Boston, MA • Private

In-State Tuition
$53,948
Enrollment
17,238

6. Howard University

Washington, DC • Private

In-State Tuition
$26,756
Enrollment
6,166

7. SUNY at Albany

Albany, NY • Private

In-State Tuition
$10,011
Enrollment
13,434

8. Western Carolina University

Cullowhee, NC • Private

In-State Tuition
$3,926
Enrollment
9,835

9. SUNY College at Plattsburgh

Plattsburgh, NY • Private

In-State Tuition
$8,369
Enrollment
5,229

10. SUNY College at Oswego

Oswego, NY • Private

In-State Tuition
$8,440
Enrollment
7,039

Top Skills For a Claim Investigator

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 11.2% of claim investigators listed scene investigations on their resume, but soft skills such as analytical skills and detail oriented are important as well.

Choose From 10+ Customizable Claim Investigator Resume templates

Zippia allows you to choose from different easy-to-use Claim Investigator templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Claim Investigator resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Claim Investigator Demographics

Claim Investigator Gender Distribution

Male
Male
53%
Female
Female
48%

After extensive research and analysis, Zippia's data science team found that:

  • Among claim investigators, 47.5% of them are women, while 52.5% are men.

  • The most common race/ethnicity among claim investigators is White, which makes up 66.7% of all claim investigators.

  • The most common foreign language among claim investigators is Spanish at 67.5%.

Work Experience Programs For Claim Investigators

Virtual work experience programs replicate work at top companies and help you gain the skills to be successful when applying and working there. In only a few hours, learn the relevant tools necessary to complete a typical work day at that company. Virtual work experience programs are 100% free, open-access, and self-paced. No experience or application is required!

Criminal Law Program

Company: Leo Cussen

Cost: Free

Duration: 3-4 hours

Intellectual Property Litigation Program

Company: Latham & Watkins

Cost: Free

Duration: 5-5.5 hours

Financial Services Regulation Program

Company: Herbert Smith Freehills

Cost: Free

Duration: 5-6.5 hours

Introduction to Law Program

Company: Monash University

Cost: Free

Duration: 5-6 hours

Cyber Security Management Program

Company: ANZ Australia

Cost: Free

Duration: 5-6 hours

Patent Law Program

Company: Kilpatrick Townsend

Cost: Free

Duration: 7-8 hours

StartUps for Smarter Cities Program

Company: Sydney School of Entrepreneurship

Cost: Free

Duration: 7-9 hours

White Collar Defence & Investigations Program

Company: Latham & Watkins

Cost: Free

Duration: 5-6 hours

Financial Audit Program

Company: PwC Switzerland

Cost: Free

Duration: 5-6 hours

Data Analytics Program

Company: KPMG AU

Cost: Free

Duration: 2-3 hours

Online Courses For Claim Investigator That You May Like

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Data Science for Healthcare Claims Data
udemy
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Learn and practice how to transform raw healthcare claims data into valuable knowledge and actionable insights!...

Construction Claims Management
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(480)

This Master Course will provide you with a professional claims management system for all your construction projects...

International Law In Action: Investigating and Prosecuting International Crimes
coursera

'Investigating and Prosecuting International Crimes' is the second course in Leiden University's new series on International Law in Action. The first course covered international courts and tribunals in The Hague in general. This second course provides an insider perspective into the work of international criminal courts and tribunals. You will learn about the investigation and prosecution of international crimes in The Hague. Atrocities produce unspeakable forms of violence. We will explore whe...

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Best States For a Claim Investigator

Some places are better than others when it comes to starting a career as a claim investigator. The best states for people in this position are Alaska, Rhode Island, New Jersey, and Connecticut. Claim investigators make the most in Alaska with an average salary of $58,219. Whereas in Rhode Island and New Jersey, they would average $54,187 and $53,829, respectively. While claim investigators would only make an average of $53,752 in Connecticut, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Rhode Island

Total Claim Investigator Jobs:
17
Highest 10% Earn:
$67,000
Location Quotient:
1.33

2. New Jersey

Total Claim Investigator Jobs:
114
Highest 10% Earn:
$69,000
Location Quotient:
1.37

3. Pennsylvania

Total Claim Investigator Jobs:
145
Highest 10% Earn:
$65,000
Location Quotient:
1.19
Full List Of Best States For Claim Investigators

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Top Claim Investigator Employers

Most Common Employers For Claim Investigator

RankCompanyAverage SalaryHourly RateJob Openings
1AIG$59,984$28.8433
2Liberty Mutual Insurance$54,859$26.379
3Progressive$53,822$25.8828
4Equifax$52,647$25.3114
5Nationwide$52,604$25.299
6FedEx$51,976$24.9912
7UnitedHealth Group$51,660$24.8421
8Farmers Insurance$51,619$24.828
9Allstate$51,460$24.746
10C&S Wholesale Grocers$49,321$23.719