A claim investigator works for an insurance company and examines insurance claims made by customers in order to make sure that they are valid. Claim investigators use many techniques to uncover fraud such as collaborating with local law enforcement, interviewing claim makers or witnesses, and examining physical evidence such as photographs. Claim investigators need to have excellent organizational skills in order to manage evidence trails. They need excellent communication skills to communicate the results of their investigation with the company and customers. It also helps if a claim investigator knows how to use software that companies use in-house in order to process claims efficiently.
About half of claim investigators have a bachelor's degree in criminal justice or a related field. However, there are no formal education requirements for this field and many people succeed with a high school diploma.
Practical experience is more helpful than a diploma. Many claim investigators work in customer service or as claims adjusters before becoming investigators. Some have law enforcement backgrounds, which makes them attractive to employers. On average, claim investigators earn $28,536 a year.
There is more than meets the eye when it comes to being a claim investigator. For example, did you know that they make an average of $18.01 an hour? That's $37,461 a year!
Between 2018 and 2028, the career is expected to grow -4% and produce -13,000 job opportunities across the U.S.
There are certain skills that many claim investigators have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed analytical skills, detail oriented and interpersonal skills.
When it comes to the most important skills required to be a claim investigator, we found that a lot of resumes listed 16.0% of claim investigators included insurance companies, while 9.5% of resumes included crime scenes, and 6.0% of resumes included medical records. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the claim investigator job title. But what industry to start with? Most claim investigators actually find jobs in the insurance and finance industries.
If you're interested in becoming a claim investigator, one of the first things to consider is how much education you need. We've determined that 51.8% of claim investigators have a bachelor's degree. In terms of higher education levels, we found that 6.1% of claim investigators have master's degrees. Even though most claim investigators have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a claim investigator. When we researched the most common majors for a claim investigator, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on claim investigator resumes include master's degree degrees or high school diploma degrees.
You may find that experience in other jobs will help you become a claim investigator. In fact, many claim investigator jobs require experience in a role such as customer service representative. Meanwhile, many claim investigators also have previous career experience in roles such as police officer or investigator.