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A claims adjuster investigates insurance claims to evaluate their validity and determine the appropriate amount of compensation. They review policy coverage, interview witnesses, inspect damaged property, and analyze medical records to assess the extent of injuries. Claims adjusters also negotiate settlements with claimants and may work with lawyers and other experts to resolve disputes. Effective communication skills, attention to detail, analytical abilities, and knowledge of insurance policies and regulations are essential for success in this field.
Avg. Salary $51,116
Avg. Salary $59,228
Growth rate -6%
Growth rate 0.3%
American Indian and Alaska Native 0.50%
Asian 5.22%
Black or African American 11.82%
Hispanic or Latino 16.82%
Unknown 4.40%
White 61.24%
Genderfemale 54.91%
male 45.09%
Age - 43American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 43Stress level is high
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is fair
6.4 - fair
Pros
Opportunities for remote work or flexible schedules
Constant learning and development opportunities
The job is in demand and stable
Opportunity to work independently
The job can be rewarding when claims are resolved successfully
Cons
Dealing with upset or angry customers
Long hours and overtime may be required during peak periods
May have to work in hazardous conditions or dangerous areas
High potential for burnout due to the nature of the job
The job can be emotionally draining at times.
| Skills | Percentages |
|---|---|
| Insurance Carriers | 12.69% |
| Auto Claims | 8.37% |
| Customer Service | 7.74% |
| Litigation | 6.60% |
| Xactimate | 5.55% |
Claims adjuster certifications can show employers you have a baseline of knowledge expected for the position. Certifications can also make you a more competitive candidate. Even if employers don't require a specific claims adjuster certification, having one may help you stand out relative to other applicants.
The most common certifications for claims adjusters include Associate in Claims (AIC) and Associate in General Insurance (AINS).
When your background is strong enough, you can start writing your claims adjuster resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a claims adjuster resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Now it's time to start searching for a claims adjuster job. Consider the tips below for a successful job search:

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The average claims adjuster salary in the United States is $51,116 per year or $25 per hour. Claims adjuster salaries range between $40,000 and $64,000 per year.
What am I worth?
Being able to control the decision making and managing the delivery of service so I can enhance the customer experience which is very important to ensure the Company remains successful. Also being able to liaise on injury claims and read case law to determine the applicable one
When customers are not satisfied even when you know you have delivered the best service you could have and have gone beyond the call of duty in delivering same. They appear to not understand the dynamics of the process even if explained to them
Working from home
Amount of work expected, duplicative data entry and oversight adjusters. Angry phone calls.
Complexity of the job, everyday was different
Volume of daily claims, stress level, rudeness and angry customers, lack of job growth and promotability, working on Saturday