Claims adjuster resume examples from 2025
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How to write a claims adjuster resume
Craft a resume summary statement
A well-written resume summary is basically an elevator pitch. You are summing up your skills and experience in a few sentences to wow recruiters, hiring managers, and decision makers into giving you an interview. Here are some tips to putting your best foot first with your resume summary:
Step 1: Mention your current job title or the role you're pursuing.
Step 2: Include your years of experience in claims adjuster-related roles. Consider adding relevant company and industry experience as relevant to the job listing.
Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.
Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.
These four steps should give you a strong elevator pitch and land you some claims adjuster interviews.Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.
List the right project manager skills
Your Skills section is an easy way to let recruiters know you have the skills to do the job. Just as importantly, it can help your resume not get filtered out by hiring software. Here is how to make the most of your skills section and make sure you have the right keywords:
- You often need to include the exact keywords from the job description in your resume. Look at the job listing and consider which of the listed skills you have experience with, along with related skills.
- Include as many relevant hard skills and soft skills as possible from the listing.
- Use the most up to date and accurate terms. Don't forget to be specific.
Here are example skills to include in your “Area of Expertise” on a claims adjuster resume:
- Insurance Carriers
- Auto Claims
- Customer Service
- Litigation
- Xactimate
- Claims Handling
- Multitasking
- Insurance Coverage
- Bodily Injury Claims
- Policy Coverage
- Insurance Policy
- Police Reports
- Policy Provisions
- Medical Claims
- Medical Reports
- Medical Terminology
- Coverage Issues
- Medical Bills
- Arbitration
- Policy Language
- Strong Negotiation
- SIU
- Excellent Negotiation
- Medical Treatment
- PIP
- Inbound Calls
- Casualty Claims
- Repair Facilities
- State Regulations
- Workers Compensation Claims
Zippia’s AI can customize your resume for you.
How to structure your work experience
Next you should include your work experience. Structure your work experience section by listing your most recent experience first, followed by earlier roles in reverse chronological order.
Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
Include only recent, relevant jobs. Avoid including work experience over 20 years to avoid ageism.
Beneath each job, you should have bullet points to emphasize why you're the perfect fit for the claims adjuster.
How to write claims adjuster experience bullet points
Your resume is your chance to show your biggest accomplishments. Don't just list your job responsibilities, instead take the opportunity to show why you're really good at what you do. Here is how you do that:
- Start with strong action verbs like managed, spearheaded, created, etc. Your goal is to show what you did and verbs will help demonstrate your contributions.
- Use numbers to quantify your achievements. Did you save time with a new report? Increase revenue? How large was the team you managed?
- Keep it concise. You're highlighting your achievements. Consider if all details you are sharing are relevant, or can be written more efficiently.
Here are effective examples from claims adjuster resumes:
Work history example #1
Adjuster
Nationwide Mutual Insurance ...
- Answered any questions pertaining to claims, assign any re-inspection and reassign claims to other adjusters.
- Used various estimating systems the latest being Exactimate.
- Worked in the catastrophe department part of the first contact team.
- Assisted on many large Catastrophe claims deployments as support to home office large loss and centralized claims unit.
- Reviewed losses to determine if SIU assistance is neededPosition Highlights: Excelled in quality and productivity requirements.
Work history example #2
Automobile Claims Representative
Berkshire Hathaway
- Investigated complaints, which involved extensive interdepartmental communications with sales, publishing, etc.
- Offered excellent customer service by anticipating caller needs and asking questions to help adjusters efficiently handle claims.
- Determined liability by gathering evidence, investigated coverages and acted as an arbitrator between the company and customers.
- Appointed by Management to handle catastrophe claims with empathy and speed
- Identified and reported suspected fraud claims to SIU Department.
Work history example #3
Collections, Customer Service
Van Ru Credit
- Collected on Delinquent accounts follow guidelines in FDCPA.
- Worked on a project and portfolio for major finance companies, using a clear communication plan, timeline and recovery goals.
- Exercised daily communication with team members on time-sensitive and controlled correspondence to ensure due dates are met.
- Contacted delinquent borrowers verbally and in writing to collect loans according to standardized procedures.
- Performed in-depth account balance tracing and complied with FDCPA regulations.
Work history example #4
Account Representative
Rent-A-Center
- Designed a tailored, cost effective telecommunications solution and sales plan for accounts.
- Conducted communication between all customer delinquent accounts to ensure all company merchandise was retained.
- Helped drive sales goals and achieve monthly quotas.
- Demonstrated product-knowledge growth and enhanced external customer contact through constantcommunication and marketing materials though cold calling and door to door contact.
- Coordinated communications between sales and production.
Zippia’s AI can customize your resume for you.
Add an education section to your resume
Here is the best way to format your education section:
- Display your highest degree first.
- If you graduated over 5 years ago, put this section at the bottom of your resume. If you lack relevant work experience, the education section should go to the top.
- If you have a bachelor's or master's degree, do not list your high school education.
- If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.
Here are some examples of good education entries for resumes:
Master's Degree in psychology
California State University - San Bernardino, San Bernardino, CA
2011 - 2012
Highlight your claims adjuster certifications on your resume
If you have any additional certifications or education-like achievements, add them to the education section.
Start simple. Include the full name of the certification. It's also good to mention the organization that issued the certification. Next, specify when you obtained the certification.
If you have any of these certifications, be sure to include them on your claims adjuster resume:
- Associate in Claims (AIC)
- Associate in General Insurance (AINS)
- Certified Billing and Coding Specialist (CBCS)
- Chartered Property Casualty Underwriter (CPCU)
- Certified Work Adjustment Specialist (CWA)
- Certified Medical Office Manager (CMOM)
- Certified Medical Interpreter - Spanish (CMI)
- Associate in Insurance Services (AIS)
- Rich Media Communication with Adobe Flash Professional CS6 (Fl)
- Certified Personal Chef (CPC)