How to hire a claims assistant

How to hire a claims assistant, step by step

Here's a step-by-step claims assistant hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a claims assistant job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new claims assistant
• Step 8: Go through the hiring process checklist

What does a claims assistant do?

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1. Identify your hiring needs

   The claims assistant hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A claims assistant's background is also an important factor in determining whether they'll be a good fit for the position. For example, claims assistants from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   Here's a comparison of claims assistant salaries for various roles:

   Type of Claims Assistant	Description	Hourly rate
   Claims Assistant	Financial clerks do administrative work for many types of organizations. They keep records, help customers, and carry out financial transactions.	$14-21
   Insurance Clerk	An insurance clerk usually works to process insurance, reinstatement, changes, or cancellations for a company or an individual account. They are responsible for monitoring, processing, and organizing different insurance claims for a client... Show more	$12-18
   Insurance Verifier	An insurance verifier specializes in dealing with the billing process and patient claims. As the process begins, insurance verifiers look into patient insurance information and verify treatments that their policies cover... Show more	$12-19

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Data Entry
   • Photocopying
   • Insurance Claims
   • Insurance Adjusters
   • Veterans
   • Medical Appointments
   • Form Letters
   • Medical Terminology
   • Medical Bills
   • Claims Processing
   • Clerical Support
   • PowerPoint
   • Process Payments

   Check all skills

   Responsibilities:

   • Manage adding and removing vendors through claims automate system to ensure they are in compliance with IRS regulations.
   • Process all HMO member reimbursements.
   • Create and provide weekly/monthly reports and PowerPoint presentations.
   • Coordinate daily operations such as updating litigation calendars and client data files.
   • Maintain a diary of complex, high dollar exposure, politically sensitive and high-visibility litigation claims.
   • Process various compensation benefits applications for veterans in compliance with organizational laws, federal laws, rules and regulations.

   More claims assistant duties

3. Make a budget

   Including a salary range in the claims assistant job description is a good way to get more applicants. A claims assistant salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

   For example, the average salary for a claims assistant in Louisiana may be lower than in Connecticut, and an entry-level engineer typically earns less than a senior-level claims assistant. Additionally, a claims assistant with lots of experience in the field may command a higher salary as a result.

   Average claims assistant salary

   $36,487yearly

   $17.54 hourly rate

   ---

   Entry-level claims assistant salary

   $30,000 yearly salary

   Updated December 21, 2025

   Average claims assistant salary by state

   Rank	State	Avg. salary	Hourly rate
   1	Connecticut	$45,400	$22
   2	New Hampshire	$45,105	$22
   3	Minnesota	$43,286	$21
   4	New York	$42,847	$21
   5	Virginia	$42,771	$21
   6	Colorado	$40,842	$20
   7	California	$40,015	$19
   8	Massachusetts	$39,543	$19
   9	Washington	$39,265	$19
   10	Illinois	$37,819	$18
   11	Florida	$37,113	$18
   12	Georgia	$36,681	$18
   13	North Carolina	$36,584	$18
   14	Kansas	$34,975	$17
   15	Iowa	$34,895	$17
   16	Arizona	$34,099	$16
   17	Missouri	$33,504	$16
   18	Tennessee	$32,358	$16
   19	Hawaii	$32,099	$15
   20	Arkansas	$31,470	$15

   Average claims assistant salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	National General Insurance	$41,970	$20.18
   2	AXA	$40,271	$19.36	5
   3	Zenith Insurance	$40,172	$19.31	2
   4	State of Connecticut	$40,160	$19.31
   5	General Dynamics	$39,679	$19.08
   6	Philadelphia Insurance Companies	$39,516	$19.00	10
   7	ICW Group	$39,338	$18.91	3
   8	Great American Insurance	$38,979	$18.74	79
   9	FCCI	$38,817	$18.66
   10	Chubb	$38,647	$18.58	150
   11	Zenith	$38,613	$18.56
   12	BERKLEY TECHNOLOGY SERVICES	$38,431	$18.48	48
   13	FedEx	$38,344	$18.43
   14	Tokio Marine Management, Inc.	$37,375	$17.97
   15	Digital Risk	$36,950	$17.76
   16	Mindlance	$36,703	$17.65
   17	Spee-Dee Delivery	$36,408	$17.50
   18	Grandbridge Real Estate Capital	$36,397	$17.50
   19	OneBeacon	$36,388	$17.49
   20	The Walt Disney Company	$36,316	$17.46	1

4. Writing a claims assistant job description

   A claims assistant job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a claims assistant job description:

   Claims assistant job description example

   CorVel Corporation is a national provider of industry-leading worker's compensation solutions for employers, third party administrators, insurance companies, and government agencies. We are a growing company, a great place to work, with plenty of Career advancement opportunities. The Claims Assistant will assist and support the claims staff in the set-up and administration of workers' compensation claims/case management and other tasks depending on the specific needs of the customers. This is an in office position at either our Overland Park, KS or Wisconsin office.
   * Process mail, upload documents and input notes/diary entries in the claims system
   * Process payments, as needed
   * Process form letters, state forms and reports
   * Assist claims examiners with telephone calls including provider, claimant and customer calls
   * Requires regular and consistent attendance.
   * Comply with all safety rules and regulations during work hours in conjunction with the Injury and Illness Prevention Program ("IIPP").
   * Additional duties as required.
   
   KNOWLEDGE & SKILLS:
   
   * Excellent written and verbal communication skills
   * PC literate, including Microsoft Office (Word, Excel)
   * Ability to work independently
   * Ability to work in a team environment
   * Strong organizational skills
   
   EDUCATION & EXPERIENCE:
   
   * High school diploma
   * Six (6) months of customer focused office experience
   * Workers compensation claim knowledge preferred
   
   ABOUT CORVEL:
   
   CorVel, a certified Great Place to Work Company, is a national provider of industry-leading risk management solutions for the workers' compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).
   
   A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.
   
   CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

   Copy this example

   

5. Post your job

   To find claims assistants for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any claims assistants they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level claims assistants with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your claims assistant job on Zippia to find and recruit claims assistant candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with claims assistant candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new claims assistant

   Once you've selected the best claims assistant candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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