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Claims assistant skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical claims assistant skills. We ranked the top skills for claims assistants based on the percentage of resumes they appeared on. For example, 22.6% of claims assistant resumes contained customer service as a skill. Continue reading to find out what skills a claims assistant needs to be successful in the workplace.

15 claims assistant skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how claims assistants use customer service:

Assisted Claims Managers in preparing, investigating and recording general liability claims * Provided customer service support for claimant inquiries.
Enhance claim assistant daily tasks with time management organization Demonstrate excellent customer service to internal associates and clients Strengthened team productivity

2. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how claims assistants use data entry:

Required data entry skills to create injury report by entering claimants' information into system and issue claimants temporary disability payments.
Improved information accuracy, efficiency of data entry and retrieval, and overall coordination of accounting systems.

3. Photocopying

Here's how claims assistants use photocopying:

Provided claim support to adjuster's including photocopying, filing, and created files manually and electronically.
Answered emails, letters, and phone calls and handled filing, photocopying, and faxing.

4. Insurance Claims

Here's how claims assistants use insurance claims:

Assisted customers setting up initial car insurance claims, gathered information and investigated facts of loss to determine liability exposure.
Assisted group manager and the claims processing unit with investigations and determination of automobile insurance claims.

5. Insurance Adjusters

Here's how claims assistants use insurance adjusters:

Examine medical claims investigated by insurance adjusters, further investigating questionable claims to determine whether to authorize payments.
Deal tactfully and effectively with challenging insurance adjusters.

6. Veterans

Here's how claims assistants use veterans:

Authored a comprehensive training document, detailing the processes evolved in transferring claim records within the Veterans Benefits Administration.
Provided support for the Veterans Service Center by establishing actions for veterans filing for military service connected disabilities.

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7. Medical Appointments

A medical appointment is a scheduled / specific day and time for a person to be examined or treated by a physician, nurse, or other licensed healthcare professional. The aim of the medical appointment is for the physician to be able to identify health problems or illnesses at an early stage.

Here's how claims assistants use medical appointments:

Performed other general office and administrative duties including, filing, setting up medical appointments and generating correspondence.
Schedule medical appointments, arrangement for transportation of claimant, and setup diagnostic and physical therapy appointments.

8. Form Letters

Here's how claims assistants use form letters:

Provided secretarial assistance to Claims Representatives updating Coverage Summary sheets and typing free form letters.
Complete daily To Do s and requests for the Claims Representative, i.e form letters and documents to Guests.

9. Medical Terminology

Here's how claims assistants use medical terminology:

Assisted in claims management, using medical terminology, clinical procedures and compliance with special medical regulation.
Demonstrated a good knowledge of CPT codes, ICD-9 codes and medical terminology.

10. Medical Bills

Here's how claims assistants use medical bills:

Reviewed and prioritized the delivery of incoming medical bills, legal documentation and claim information for processing.
Utilized quality control measures to verify information located on a variety of medical bills.

11. Claims Processing

Claims Processing is the entire workflow involved within the insurance company to evaluate a claim before it gets approved. It has many administrative layers such as assessing insurance eligibility, investigating the medical treatments taken, and reviewing medical codes before it settles or denies a claim with the insured healthcare provider.

Here's how claims assistants use claims processing:

Retain senior claims processing role for complex claims requiring significant processing experience and high dollar draft authorization.
Maintained knowledge of regulations, policies and procedures relative to civilian medical entitlements and claims processing.

12. Clerical Support

Clerical support performs activities that must be done in every workplace in order to support the company going forward. These duties, which come within the category of clerical support, are typically delegated to entry-level employees since they are simple and easy to learn. Even though clerical duties like printing and filing are easy, they require time and in many instances, other workers are preoccupied with other activities and unable to keep up with all that needs to be accomplished. As a result, many businesses employ clerical support staff who are solely responsible for these duties.

Here's how claims assistants use clerical support:

Provide clerical support for the examiner and assist in processing interior and exterior damage claims for multifamily dwellings and commercial businesses.
Provide clerical support to claims adjusters to facilitate timely and accurate management of workers compensation claims.

13. PowerPoint

Here's how claims assistants use powerpoint:

Manage Microsoft Word and Excel documents along with preparing PowerPoint presentations.
Created and provided weekly/monthly reports and PowerPoint presentations.

14. Process Payments

Here's how claims assistants use process payments:

Verify policy information and process payments for assigned claims as appropriate.
Audit reimbursement requests and process payments as deemed necessary.

15. Inbound Calls

Here's how claims assistants use inbound calls:

Scanned documentation and maintained paperless claim file system to assist Claim Representatives increasing capacity for inbound calls.
Handle inbound calls, answering coverage/claims inquiries from insureds, claimants, insurance companies, attorneys, etc.

5 Claims Assistant resume examples

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What skills help Claims Assistants find jobs?

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List of claims assistant skills to add to your resume

The most important skills for a claims assistant resume and required skills for a claims assistant to have include:

Customer Service
Data Entry
Photocopying
Insurance Claims
Insurance Adjusters
Veterans
Medical Appointments
Form Letters
Medical Terminology
Medical Bills
Claims Processing
Clerical Support
PowerPoint
Process Payments
Inbound Calls
Workers Compensation Claims

Claims Adjusters
Claims Management Systems
State Forms
Computer System
Claims Examiners
Provide Clerical Support
Police Reports
Claims Handling
Administrative Tasks
Office Equipment
Medical Claims
Social Security
Auto Claims
Indemnity Payments
DWC
CPT

ISO
Commercial Property
Subpoenas
Acknowledgement Letters
Customer Inquiries
Medical Reports
Medical Treatment
EDI
Insurance Policies
Medical Payments
Benefit Payments
Travel Arrangements
Date Stamps
ICD-9
Medical Facilities

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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