Claims Associate Careers

Claims associates work for insurance companies to review reported claims and determine the validity of the claim. They are responsible for determining a client's insurance coverage. Likewise, they oversee the analysis of a claim to ensure the clients receive their entitled financial settlement. They collect all necessary documents and information to file, investigate and resolve claims. Also, they contact carriers, insurance companies, salvage companies, and customers regarding claims made by the client. Furthermore, they work with accounting and collections staff to resolve accounting issues related to claims. Additionally, they manage the documentation and submission process of each claim.

Employers require an associate's degree in a related field with relevant experience in claims, insurance, fraud, or any related role. Candidates must possess decision-making, organization, multitasking, customer service, attention to detail, research, and communication skills. Claims associate earn $15.14 per hour, which is equivalent to an average annual salary of $31,494. This ranges between $24,000 and $40,000.

There is more than meets the eye when it comes to being a claims associate. For example, did you know that they make an average of $15.14 an hour? That's $31,494 a year!

Between 2018 and 2028, the career is expected to grow 5% and produce 72,100 job opportunities across the U.S.

What Does a Claims Associate Do

There are certain skills that many claims associates have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed organizational skills, math skills and communication skills.

When it comes to the most important skills required to be a claims associate, we found that a lot of resumes listed 16.6% of claims associates included communication, while 10.0% of resumes included insurance companies, and 7.8% of resumes included customer service. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the claims associate job title. But what industry to start with? Most claims associates actually find jobs in the insurance and retail industries.

How To Become a Claims Associate

If you're interested in becoming a claims associate, one of the first things to consider is how much education you need. We've determined that 47.9% of claims associates have a bachelor's degree. In terms of higher education levels, we found that 4.8% of claims associates have master's degrees. Even though most claims associates have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a claims associate. When we researched the most common majors for a claims associate, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on claims associate resumes include high school diploma degrees or master's degree degrees.

You may find that experience in other jobs will help you become a claims associate. In fact, many claims associate jobs require experience in a role such as customer service representative. Meanwhile, many claims associates also have previous career experience in roles such as cashier or sales associate.

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Claims Associate Career Paths

Top Careers Before Claims Associate

13.1 %

Top Careers After Claims Associate

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Average Salary for a Claims Associate

Claims Associates in America make an average salary of $31,494 per year or $15 per hour. The top 10 percent makes over $40,000 per year, while the bottom 10 percent under $24,000 per year.
Average Salary
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Best Paying Cities For Claims Associates

Average Salarydesc
Olathe, KS
Salary Range34k - 46k$40k$40,469
Normal, IL
Salary Range34k - 45k$40k$39,828
Cedar Hill, TX
Salary Range31k - 45k$38k$37,506
Tempe, AZ
Salary Range28k - 42k$35k$35,158
Cedar Rapids, IA
Salary Range30k - 39k$35k$34,791
Montgomery, AL
Salary Range26k - 36k$31k$30,779

Recently Added Salaries

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Claims Associate Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Claims Associate. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Claims Associate Resume

At Zippia, we went through countless Claims Associate resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Claims Associate Resume Examples And Templates

Claims Associate Demographics



66.8 %


28.4 %


4.8 %



61.9 %

Hispanic or Latino

18.3 %

Black or African American

12.0 %

Foreign Languages Spoken


72.6 %


5.7 %


3.8 %
Show More Claims Associate Demographics

Claims Associate Education


32.7 %



47.9 %


22.3 %

High School Diploma

16.0 %
Show More Claims Associate Education Requirements

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Top Skills For a Claims Associate

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 16.6% of claims associates listed communication on their resume, but soft skills such as organizational skills and math skills are important as well.

  • Communication, 16.6%
  • Insurance Companies, 10.0%
  • Customer Service, 7.8%
  • Complex Claims, 4.7%
  • Medical Records, 4.6%
  • Other Skills, 56.3%
  • See All Claims Associate Skills

Best States For a Claims Associate

Some places are better than others when it comes to starting a career as a claims associate. The best states for people in this position are Oklahoma, Georgia, Alaska, and Kansas. Claims associates make the most in Oklahoma with an average salary of $45,131. Whereas in Georgia and Alaska, they would average $42,610 and $40,554, respectively. While claims associates would only make an average of $40,523 in Kansas, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Kansas

Total Claims Associate Jobs:
Highest 10% Earn:
Location Quotient:
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Oklahoma

Total Claims Associate Jobs:
Highest 10% Earn:
Location Quotient:
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Illinois

Total Claims Associate Jobs:
Highest 10% Earn:
Location Quotient:
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Claims Associates

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Top Claims Associate Employers

1. State Farm
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2. Walmart
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3. Blue Cross and Blue Shield of Texas
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4. Progressive
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5. Allstate
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6. Farmers Insurance Group
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Claims Associate Videos

Updated August 18, 2021