How to hire a claims associate

How to hire a claims associate, step by step

Here's a step-by-step claims associate hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a claims associate job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new claims associate
• Step 8: Go through the hiring process checklist

What does a claims associate do?

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1. Identify your hiring needs

   The claims associate hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A claims associate's background is also an important factor in determining whether they'll be a good fit for the position. For example, claims associates from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   Here's a comparison of claims associate salaries for various roles:

   Type of Claims Associate	Description	Hourly rate
   Claims Associate	Financial clerks do administrative work for many types of organizations. They keep records, help customers, and carry out financial transactions.	$14-21
   Insurance Biller	An insurance biller is responsible for making daily reviews and processing documents concerning the insurance payment and bills of a client. They assess if all requirements are correct and complete, obtain different referrals and authorization papers, and prepare and transmit document claims using a particular software... Show more	$13-21
   Insurance Clerk	An insurance clerk usually works to process insurance, reinstatement, changes, or cancellations for a company or an individual account. They are responsible for monitoring, processing, and organizing different insurance claims for a client... Show more	$12-18

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Medical Claims
   • Phone Calls
   • Claims Handling
   • Insurance Claims
   • Medical Terminology
   • Inbound Calls
   • Claims Process
   • Claims Payments
   • Auto Accidents
   • Auto Claims
   • Telephone Calls
   • State Laws
   • Outbound Calls

   Check all skills

   Responsibilities:

   • Investigate, evaluate, and manage call to complete coverage analysis confirming or denying coverage using Xactimate estimating software.
   • Obtain vehicle information from the DMV.
   • Follow HIPAA policy on each and every call.
   • Abided by the laws and regulations associate under HIPAA and patient confidentiality.
   • Receive recognition for creating a workflow and database for all incoming subpoenas.
   • Assist in training new CSA s on job responsibilities, which increase office productivity.

   More claims associate duties

3. Make a budget

   Including a salary range in your claims associate job description is one of the best ways to attract top talent. A claims associate can vary based on:

   • Location. For example, claims associates' average salary in south carolina is 40% less than in connecticut.
   • Seniority. Entry-level claims associates 32% less than senior-level claims associates.
   • Certifications. A claims associate with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a claims associate's salary.

   Average claims associate salary

   $36,558yearly

   $17.58 hourly rate

   ---

   Entry-level claims associate salary

   $30,000 yearly salary

   Updated January 2, 2026

   Average claims associate salary by state

   Rank	State	Avg. salary	Hourly rate
   1	Connecticut	$45,734	$22
   2	California	$44,559	$21
   3	Nevada	$44,465	$21
   4	New York	$43,354	$21
   5	Kansas	$41,607	$20
   6	Minnesota	$41,353	$20
   7	Colorado	$40,749	$20
   8	Illinois	$38,014	$18
   9	Oklahoma	$36,923	$18
   10	Georgia	$36,534	$18
   11	North Carolina	$36,244	$17
   12	New Jersey	$35,783	$17
   13	Alabama	$35,620	$17
   14	Texas	$35,292	$17
   15	Arizona	$35,247	$17
   16	Florida	$34,750	$17
   17	Ohio	$34,538	$17
   18	Iowa	$34,223	$16
   19	Indiana	$33,825	$16
   20	Tennessee	$32,204	$15

   Average claims associate salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Accenture	$62,969	$30.27
   2	AIG	$49,537	$23.82	89
   3	W. R. Berkley	$45,639	$21.94	22
   4	CBIZ	$45,290	$21.77
   5	Computershare	$44,634	$21.46
   6	OneAmerica	$41,610	$20.00	1
   7	Zurich	$39,300	$18.89	96
   8	Swinerton	$39,214	$18.85
   9	BERKLEY TECHNOLOGY SERVICES	$39,134	$18.81	46
   10	PMA Companies	$38,758	$18.63	1
   11	Chubb	$38,411	$18.47	122
   12	Equitable Holdings	$38,284	$18.41
   13	Turo	$38,076	$18.31
   14	UMass Memorial Health	$38,075	$18.31
   15	Cook Children's Medical Center	$37,889	$18.22
   16	Heritage Insurance Holdings	$37,371	$17.97	1
   17	Justworks	$37,238	$17.90
   18	The Plymouth Rock Company Incorporated	$37,042	$17.81	26
   19	Ajilon Consulting	$36,433	$17.52
   20	Farmers Insurance	$36,346	$17.47	18

4. Writing a claims associate job description

   A claims associate job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a claims associate job description:

   Claims associate job description example

   Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
   Brown & Brown has an exciting opportunity available for a Claims Associate for our Missouri Merchants and Manufacturers Association (MMMA) team in Chesterfield, MO!
   
   WHAT YOU'LL DO:
   Intake of First Notice of Loss via Internet Telephonic Claim intake, as needed Submit ISO claim search on Medical only and Indemnity claims Process incoming email, mail & faxes Provider Contact - clarification on billing & records Check disbursement Answer phones and direct calls accordingly. Approve/Review EDI payables Employer contact for documents Weekly mailings, including checks, misc. Invoices - review with managed care organization New Claim work-up of medical only claims; including 24-hour contacts, reserves, diary setup & maintenance, scanning and authorization of treatment Data entry - highlighted claims notes Scanned documents attached to claim file Enter Direct Payments in system Attend Client Seminars, continued education/training General office clerical, as required. Other duties as assigned
   
   WHAT YOU'LL NEED:
   High school diploma Computer experience with related claims and business software, knowledge and advanced skills in Microsoft Office
   
   WHAT WE OFFER:
   Excellent growth and advancement opportunities Competitive pay based on experience Paid Time Off (PTO) Generous benefits package: health, dental, vision, 401(k), etc. Employee Stock Purchase Plan
   
   We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.

   Copy this example

   

5. Post your job

   To find claims associates for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any claims associates they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level claims associates with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your claims associate job on Zippia to find and recruit claims associate candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit claims associates, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new claims associate

   Once you've decided on a perfect claims associate candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   After that, you can create an onboarding schedule for a new claims associate. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a claims associate?