What does a claims coordinator do?

Claims coordinators are professionals who are responsible for coordinating activities that are related to handling and processing insurance claims for an organization. These coordinators must serve as liaison officer between the organization, insurance provider, and policyholders to communicate the status and eligibility for coverage for all relevant claims. They need to ensure that billing requirements are met by reviewing insurance claims. Claims coordinators must also answer all the inquiries of their clients while making recommendations to resolve any claim issues.
Claims coordinator responsibilities
Here are examples of responsibilities from real claims coordinator resumes:
- Investigate, evaluate, and manage call to complete coverage analysis confirming or denying coverage using Xactimate estimating software.
- Process and adjust Medicare claims, provide feedback to providers on proper CPT, ICD-9 coding for billing purposes.
- Serve as point of contact for all legal issues relate to HIPAA.
- Streamline audit procedures of TPA and maintain extremely high production rate which help in keeping staffing requirements lower.
- Review and audit claims -Using correct CPT and DX codes -Denial reports -correct billing error, resubmitted claims for proper payment
- Communicate with company management, injure workers/customers, medical providers and TPA, as necessary, regarding claim relate matters.
- Review medical/radiology/pathology record requests for HIPAA compliance.
- Coordinate provider and Medicaid plans claim activity which include processing/investigating claims for payment or denial.
- Provide guidance to Medicaid members and providers on the policies and procedures according to state/federal guidelines.
- Complete field inspection of losses including accurate scope of damages, photographic evidence collection, written estimates utilizing Xactimate estimating software.
- Represent the company at trials, depositions, hearings, mediation, settlement conferences, and arbitration.
- Well verse in all aspects of claims including coverage, liability, damages, claims investigation, arbitration.
- File workers compensation state commission forms through EDI.
- Research and correct EDI errors by submitting report to parameters team.
- Verify all ICD-9 coding are completed.
Claims coordinator skills and personality traits
We calculated that 23% of Claims Coordinators are proficient in Customer Service, Patients, and Data Entry. They’re also known for soft skills such as Analytical skills, Detail oriented, and Interpersonal skills.
We break down the percentage of Claims Coordinators that have these skills listed on their resume here:
- Customer Service, 23%
Provide exemplary customer service to customers ranging from large corporate clients to independent owner- operators.
- Patients, 9%
Ensured accuracy of claims and corresponded with insurance representatives and patients to receive on-time payment.
- Data Entry, 8%
Negotiated budget payment plans/settlements within department guidelines, medical data entry and updated payments in the computer system.
- Phone Calls, 6%
Provide support for Management to adhere departmental guidelines regarding timeliness in returning phone calls/email, productivity, and accuracy in claims.
- Insurance Claims, 5%
Handled all aspects of processing automotive insurance claims including investigation, liability determination and claims coverage issues.
- Quality Standards, 4%
Developed, implemented and maintained training materials ensuring production and quality standards were met.
Most claims coordinators use their skills in "customer service," "patients," and "data entry" to do their jobs. You can find more detail on essential claims coordinator responsibilities here:
Analytical skills. One of the key soft skills for a claims coordinator to have is analytical skills. You can see how this relates to what claims coordinators do because "adjusters and examiners must each evaluate whether the insurance company is obligated to pay a claim and determine the amount to pay." Additionally, a claims coordinator resume shows how claims coordinators use analytical skills: "coordinated daily operations such as updating litigation calendars and client data files. "
Detail oriented. Another soft skill that's essential for fulfilling claims coordinator duties is detail oriented. The role rewards competence in this skill because "adjusters, appraisers, examiners, and investigators must carefully review documents and damaged property, because small details can have large financial consequences." According to a claims coordinator resume, here's how claims coordinators can utilize detail oriented in their job responsibilities: "generated rma detailed data reports for sales team and management to include disposition of all customer claims. "
Interpersonal skills. This is an important skill for claims coordinators to perform their duties. For an example of how claims coordinator responsibilities depend on this skill, consider that "adjusters, examiners, and investigators often meet with claimants and others who may be upset by the situation that requires a claim or by the settlement the company is offering." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a claims coordinator: "enhanced marketing and interpersonal skills by processing auto property damage claims and bodily injury claims. ".
Communication skills. Another common skill required for claims coordinator responsibilities is "communication skills." This skill comes up in the duties of claims coordinators all the time, as "claims adjusters and investigators must get information from a range of people, including claimants, witnesses, and medical experts." An excerpt from a real claims coordinator resume shows how this skill is central to what a claims coordinator does: "facilitate insurance claims by initiating communication between the insurance member and his/her repair shop of choice. "
The three companies that hire the most claims coordinators are:
- UnitedHealth Group3 claims coordinators jobs
- Select Medical2 claims coordinators jobs
- The Travelers Companies2 claims coordinators jobs
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Claims coordinator vs. Insurance biller
An insurance biller is responsible for making daily reviews and processing documents concerning the insurance payment and bills of a client. They assess if all requirements are correct and complete, obtain different referrals and authorization papers, and prepare and transmit document claims using a particular software. Also, they do follow ups regarding unpaid claims and update spreadsheets for record purposes.
There are some key differences in the responsibilities of each position. For example, claims coordinator responsibilities require skills like "customer service," "phone calls," "quality standards," and "excellent interpersonal." Meanwhile a typical insurance biller has skills in areas such as "medical terminology," "medi-cal," "insurance billing," and "billing issues." This difference in skills reveals the differences in what each career does.
On average, insurance billers reach similar levels of education than claims coordinators. Insurance billers are 3.6% less likely to earn a Master's Degree and 1.4% less likely to graduate with a Doctoral Degree.Claims coordinator vs. Insurance clerk
An insurance clerk usually works to process insurance, reinstatement, changes, or cancellations for a company or an individual account. They are responsible for monitoring, processing, and organizing different insurance claims for a client. They usually work closely with the company's insurance agent to provide necessary information to process the clients' application. This career requires a broad knowledge of local and state insurance policies, good attention to detail, excellent communication skills, customer service skills, and administrative skills.
In addition to the difference in salary, there are some other key differences worth noting. For example, claims coordinator responsibilities are more likely to require skills like "phone calls," "insurance claims," "quality standards," and "excellent interpersonal." Meanwhile, an insurance clerk has duties that require skills in areas such as "insurance verification," "patient insurance," "medical terminology," and "medicare." These differences highlight just how different the day-to-day in each role looks.
Insurance clerks may earn a lower salary than claims coordinators, but insurance clerks earn the most pay in the finance industry with an average salary of $33,939. On the other hand, claims coordinators receive higher pay in the finance industry, where they earn an average salary of $41,216.insurance clerks earn similar levels of education than claims coordinators in general. They're 3.3% less likely to graduate with a Master's Degree and 1.4% less likely to earn a Doctoral Degree.Claims coordinator vs. Insurance specialist
An insurance specialist is an individual responsible for interpreting insurance plans and providing risk management advice to clients and wealth managers. Insurance specialists must have a full understanding of risk management to craft a comprehensive solution that integrates well with the client's portfolio. They need to manage their clients' accounts and should maintain contact with clients after the application process. Insurance specialists must ensure that government insurance programs comply with federal laws, regulations, and contracts within the healthcare industry.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a claims coordinator is likely to be skilled in "phone calls," "quality standards," "excellent interpersonal," and "cms," while a typical insurance specialist is skilled in "exceptional client," "insurance verification," "life insurance," and "health insurance."
Insurance specialists earn the best pay in the government industry, where they command an average salary of $38,343. Claims coordinators earn the highest pay from the finance industry, with an average salary of $41,216.When it comes to education, insurance specialists tend to earn similar degree levels compared to claims coordinators. In fact, they're 1.1% less likely to earn a Master's Degree, and 0.9% less likely to graduate with a Doctoral Degree.Claims coordinator vs. Insurance processor
Insurance Processors deal with the processing of insurance applications, amendments of policies, changes, and cancellations. An Insurance Processor works with the client to choose the best insurance package and advise them on how to maximize their benefits. Clients need to understand the insurance process by answering inquiries. It is also essential that an Insurance Processor work hand in hand with the client, guiding them through the process, explaining all crucial parts of the insurance to establish trust in you and the company.
Even though a few skill sets overlap between claims coordinators and insurance processors, there are some differences that are important to note. For one, a claims coordinator might have more use for skills like "patients," "excellent interpersonal," "cms," and "appeals." Meanwhile, some responsibilities of insurance processors require skills like "inbound calls," "escrow accounts," "insurance processing," and "insurance verification. "
Insurance processors enjoy the best pay in the finance industry, with an average salary of $35,566. For comparison, claims coordinators earn the highest salary in the finance industry.The average resume of insurance processors showed that they earn similar levels of education compared to claims coordinators. So much so that theyacirc;euro;trade;re 3.3% less likely to earn a Master's Degree and less likely to earn a Doctoral Degree by 1.3%.Types of claims coordinator
Updated January 8, 2025











