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Become A Claims Manager

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Working As A Claims Manager

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $60,000

    Average Salary

What Does A Claims Manager Do At Sysco Corp

* Oversight of claim activities for operations in all 50 states and Canada, representing over 2,300 open claims with $134 million incurred costs
* Serve as point of contact to OPCO and TPA for claims management responsibility
* Manage, maintain and enhance the partnership with Third Party Admistrators (TPA)
* Monitor claim files for exectuation of appropriate claim handling and reserving practices while providing technical support and oversight
* Collaborate on action plans for claim settlements within specific financial thresholds
* Communicate and coordinate new policies and procedures & implementation between Sysco and TPA
* Provide support with Corporate Safety Services and Enterprise Risk Management team to align strategies and goals to minimize incidents and costs
* Generate and analyze claims loss runs and reports to identify and communicate trends
* Communicate status of claims, claims cost and reserve information to OPCO as necessary
* Serve as Corporate claims representative on all initial serious claims calls and telephonic claim reviews
* Attend trials, mediations, arbitrations, hearings and other forums as needed
* Partner with OPCO HR managers to ensure timely and appropriate Return to Work (RTW) for associates with or without restrictions
* Determines actual time missed from work due to work related injuries and illnesses and provides accurate information to both the OPCO and TPA to ensure accurate DART tracking

What Does A Claims Manager Do At Nationwide

* 1. Manages from inception to conclusion any and all commercial line of business claims.
* Manages the settlement of all claims and suits within area of responsibility
* Plans and executes all time schedules necessary to promptly and effectively apply best claims practices to conclude all assigned cases in accordance with company guidelines.
* Adheres to high standards of professional conduct while providing the delivery of superior claims service
* Manages reserve process to ensure reserve adequacy.
* Approves special reserves as necessary
* Conducts on-site field investigations of reported commercial claims
* Maintains current knowledge of: all insurance lines; court decisions which may impact the claims function; current guidelines in the claims function; and policy changes and modifications.
* This may require attendance at various seminars and training sessions
* Drives technical excellence, manages productivity, conducts open file reviews, reinforces corporate communications, enforces compliance issues, identifies and resolves ethical dilemmas, manages general personnel issues.
* Develops via coaching/skills building career guidance/professional development counseling, training on technical skills and counsel on improvement opportunities.
* Evaluate via performance management process
* Oversees defense counsel in the handling of lawsuits; authorizes and approves payments of defense attorney fees
* Provides advice, counsel, and training to Claims Representatives of all levels.
* Provides specialized training and consultation to non-claims areas as requested
* Delivers a positive On
* Your
* Side customer service experience to all internal, external, current and prospective Nationwide customers
* Identifies, develops and retains high potential/high performing associates who have the potential for or are ready to fill critical roles in the organization
* Responsible for the management of associates including performance management, salary planning and administration, training and development, workflow planning, hiring and placement, and disciplinary actions
* Other duties as assigned

What Does A Claims Manager Do At Meridian Health Plan

* Direct activities of claims department.
* Ensure that staff members maintain adequate expertise in claims processing, eligibility, and policy interpretation, while meeting or exceeding production and accuracy standards
* Review and advise on those claims with the highest complexity and sensitivity, and those that exceed claims examiners payment authorizations
* Identify requirements for future training needs
* Interface with internal and external personnel to resolve issues and inquiries
* Handle Third Party Liability investigations and complete necessary reporting to the State
* Administer and adhere to company and department policies and procedures
* Perform other duties as assigned

What Does A Claims Manager Do At Navistar, Inc.

* Coordinate collection of exposure data from internal sources for insurance programs, including General Liability, Workers’ Compensation, Auto Liability, Umbrella/Excess Liability, Foreign Liability and First party Property insurance coverage, including Business Interruption, for all domestic and foreign locations
* Assist as needed with placement of complicated liability coverages, including Errors & Omissions, Crime, Fiduciary, Lessors Contingent and Special Liability policies
* Prepare the analysis of risk financing strategies, retention levels and risk transfer limits
* Supervise third party claims administrator in handling all Workers’ Compensation and Liability claims; provide authority to adjusters; direct funding for claims payments for all claims including payments for Workers’ Compensation claims
* Work with Legal Department to resolve difficult claims involving coverage interpretation
* Manage outgoing certificate process; manage unique customer certificate requests
* Process surety bond requests; maintain bond schedule
* Process insurance premium invoices for payment
* Update and maintain schedules of insurance
* Review policy documentation to ensure accuracy; coordinate with broker and insurance companies, as appropriate, to resolve documentation issues
* Oversee run off of historical insurance programs (adjustments, collateral, charge backs)
* Assist with allocation of premium and expenses for budget purposes
* Prepare data for insurance company audits
* Analyzes business activities and operations for risk.
* Identifies areas of potential loss or damage and quantifies impact.
* Implements and evaluates compliance with business risk-reduction policies, processes and standards.
* May participate in the development and maintenance of disaster recovery and business continuity plans.
* Supports organizational processes and programs for mitigation of financial risk, including administration of insurance.
* May support and administer security and health/safety programs in addition to risk management activities

What Does A Claims Manager Do At Insurance Company

* Responsible for overall operational management for assigned dedicated client
* Oversees company and client internal quality review process and reports monthly
* Establishes policy and procedure to ensure compliance to best practices, claims management services standards, state regulations and client service requirements; ensures compliance with client internal controls, audit requirements and service agreement requirements; plans, develops and implements team, policies and procedures for dedicated client activity
* Establishes business plan with goal and objectives for the partnership of the dedicated client
* Works with Program Management to: (a) make recommendations for cost savings strategies for client and partners; (b) keep client, program manager and colleagues informed of statutory or regulatory requirements/developments by jurisdiction which may impact procedures; (c) resolve client issues; (d) communicate frequently with key client personnel; and (e) represent company as liaison to clients and partners
* Identifies and resolves issues with company representatives
* Monitors management reports relating to the dedicated client's performance
* ADDITIONAL FUNCTIONS and RESPONSIBILITIESPerform other duties as assigned
* Supports the organization's quality program(s)
* Travels as required
* SUPERVISORY RESPONSIBILITIESAdministers company personnel policies in all areas and follows company staffing standards and training recommendations
* Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions
* Provides support, guidance, leadership and motivation to promote maximum performance

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Help others decide if this is a good career for them

Average Length of Employment
Claims Supervisor 5.0 years
Claims Manager 5.0 years
Claims Director 4.7 years
Claims Adjuster 3.8 years
Top Careers Before Claims Manager
Manager 4.0%
Adjuster 3.9%
Supervisor 3.4%
Consultant 1.8%
Top Careers After Claims Manager
Manager 6.8%
Consultant 5.3%
Adjuster 4.0%

Do you work as a Claims Manager?

Average Yearly Salary
$60,000
View Detailed Salary Report
$32,000
Min 10%
$60,000
Median 50%
$60,000
Median 50%
$60,000
Median 50%
$60,000
Median 50%
$60,000
Median 50%
$60,000
Median 50%
$60,000
Median 50%
$110,000
Max 90%
Best Paying Company
Baystate Health
Highest Paying City
Annapolis, MD
Highest Paying State
Virginia
Avg Experience Level
4.9 years
How much does a Claims Manager make at top companies?
The national average salary for a Claims Manager in the United States is $60,326 per year or $29 per hour. Those in the bottom 10 percent make under $32,000 a year, and the top 10 percent make over $110,000.

Real Claims Manager Salaries

Job Title Company Location Start Date Salary
Insurance/Claims Manager Tbs Shipping Services Inc. Yonkers, NY Aug 15, 2010 $110,000
FSO-Itas-Insurance Claims Manager (Mult. POS.) Ernst & Young U.S. LLP Hartford, CT Jun 15, 2016 $102,125
Claims Manager AFI Us, LLC Itasca, IL Jan 18, 2013 $101,038
Claims Manager (Accounting Manager) GMAC, LLC Itasca, IL Sep 13, 2010 $96,640
Maritime Insurance and Claims Manager Dome Chartering & Trading Corp. Annapolis, MD Oct 28, 2016 $82,000
Claims Manager Europ Assistance USA Bethesda, MD Jun 16, 2015 $65,332
Claim Manager Houston OCTG Group, Inc. Houston, TX Sep 05, 2013 $50,000
Underwriting and Claims Manager Pinoy Insurance.com Inc. Cerritos, CA Jan 31, 2008 $46,394

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How Would You Rate The Salary Of a Claims Manager?

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Top Skills for A Claims Manager

  1. Customer Service
  2. General Liability
  3. Ensure Compliance
You can check out examples of real life uses of top skills on resumes here:
  • Partner with customers by responding to all customers telephonic & e-mail inquiries within communicated customer service protocols.
  • Major Accomplishments: Manage all general liability, casualty investigation, commercial and residential property claims and catastrophic losses.
  • Monitored all aspects of service and performance to ensure compliance with Company and governmental regulatory agencies' policies and safety procedures.
  • Ensured compliant claim handling, accurate liability decisions, appropriate settlement, adherence to key performance metrics and management of litigation.
  • Negotiated escalated claims and authorized settlements with insurance companies, opposing counsel, state agencies and other organizational entities.

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Top 10 Best States for Claims Managers

  1. Connecticut
  2. New Jersey
  3. Rhode Island
  4. Kansas
  5. New Hampshire
  6. Massachusetts
  7. Ohio
  8. Michigan
  9. Texas
  10. Missouri
  • (31 jobs)
  • (99 jobs)
  • (8 jobs)
  • (18 jobs)
  • (10 jobs)
  • (43 jobs)
  • (90 jobs)
  • (39 jobs)
  • (140 jobs)
  • (51 jobs)

Claims Manager Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 6,123 Claims Manager resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Claims Manager Resume

View Resume Examples

Claims Manager Demographics

Gender

Female

48.6%

Male

42.8%

Unknown

8.6%
Ethnicity

White

64.2%

Hispanic or Latino

14.8%

Black or African American

11.5%

Asian

6.2%

Unknown

3.3%
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Foreign Languages Spoken

Spanish

62.3%

French

6.5%

Carrier

5.8%

Portuguese

5.1%

German

2.9%

Russian

2.9%

Czech

1.4%

Chinese

1.4%

Korean

1.4%

Armenian

1.4%

Polish

1.4%

Arabic

1.4%

Irish

0.7%

Ukrainian

0.7%

Hebrew

0.7%

Urdu

0.7%

Vietnamese

0.7%

Hindi

0.7%

Tagalog

0.7%

Thai

0.7%
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Claims Manager Education

Schools

University of Phoenix

29.2%

American Institute

6.6%

Pennsylvania State University

5.5%

Florida State University

4.1%

University of North Texas

3.9%

Ashford University

3.9%

Strayer University

3.9%

University of Pittsburgh -

3.9%

Michigan State University

3.7%

Arizona State University

3.7%

University of Georgia

3.5%

Robert Morris University

3.3%

Temple University

3.3%

University of Texas at Dallas

3.3%

Ohio State University

3.1%

Purdue University

3.1%

Northern Illinois University

3.1%

University of Southern Maine

2.9%

Louisiana State University and A&M College

2.9%

University of Connecticut

2.9%
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Majors

Business

36.0%

Law

6.5%

Management

5.6%

Criminal Justice

5.2%

Psychology

4.6%

Insurance

4.2%

Accounting

3.9%

Health Care Administration

3.8%

Marketing

3.6%

Political Science

3.4%

Finance

3.3%

Communication

2.8%

Education

2.7%

Nursing

2.3%

Human Resources Management

2.2%

Sociology

2.1%

Economics

2.1%

Legal Support Services

2.0%

English

2.0%

Liberal Arts

1.6%
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Degrees

Bachelors

46.2%

Other

19.8%

Masters

15.4%

Associate

8.6%

Doctorate

4.4%

Certificate

3.9%

Diploma

1.0%

License

0.7%
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How Would You Rate Working As a Claims Manager?

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Top Claims Manager Employers

Jobs From Top Claims Manager Employers

Claims Manager Videos

CERA Media Briefing - Friday 15 July 2011: Gail Kettle (EQC Claims Manager)

A Day In The Life: Marketing Manager

A Day in the Life - HR Manager

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