Claims managers are responsible for handling the claims department to ensure that an effective review is conducted by the company in accordance with the law and regulations. They need to be highly thorough and capable of identifying small details that could suggest deliberate deception or even inaccurate facts. In order to successfully handle claims, companies rely on claims managers to provide expert feedback on the day-to-day procedures.

Claims managers' everyday responsibilities include, but are not limited to, developing and enforcing different claims processes and procedures, providing services to all company needs and ensuring optimum management of all claims, investigating all problems, and providing training to all business units. They are also in charge of reviewing all associated claims business divisions. Oftentimes they are tasked to provide training to new recruits to handle all pending claims and establish an effective duty program and work with the HR team to promote the same.

Many employers prefer candidates that have a bachelor's degree in a related field and at least one to three years of experience working in insurance claims or in a leadership position. It is important that candidates have strong analytical and problem-solving skills.

What Does a Claims Manager Do

There are certain skills that many claims managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed analytical skills, communication skills and detail oriented.

Learn more about what a Claims Manager does

How To Become a Claims Manager

If you're interested in becoming a claims manager, one of the first things to consider is how much education you need. We've determined that 66.5% of claims managers have a bachelor's degree. In terms of higher education levels, we found that 7.7% of claims managers have master's degrees. Even though most claims managers have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become a Claims Manager

Claims Manager Career Paths

Average Salary for a Claims Manager

Claims Managers in America make an average salary of $73,369 per year or $35 per hour. The top 10 percent makes over $117,000 per year, while the bottom 10 percent under $45,000 per year.
Average Claims Manager Salary
$73,369 Yearly
$35.27 hourly

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Roles and Types of Claims Manager

The role of a claims manager includes a wide range of responsibilities. These responsibilities can vary based on an individual's specific job, company, or industry.Here are some general claims manager responsibilities:

  • Oversight of claim activities for operations in all 50 states
  • 1. Manages from inception to conclusion any
  • Direct activities of claims department. Ensure that staff members maintain adequate expertise in claims processing, eligibility,

There are several types of claims manager, including:

Manager

Role:

Responsible for overseeing the entire operation, the manager has a lot of responsibility on his/her or her shoulders. When we say the entire operation, we mean planning, directing, and leading the organization.

Managers should expect to work a little more than a normal 40-hour week. Since they're in charge, they're expected to be available. That's why managers end up typically working 50 hours a week, sometimes you may get away with only working 45 hours, though.

The education requirements for managers vary depending on who you work for. You might be required to have a bachelor's degree, but you might also get away with an associate degree. Now, there are some management positions that require a master's degree but, again, it really all depends on where you take your management career.
  • Average Salary: $58,651
  • Degree: Bachelor's Degree

Team Manager

Role:

Team Managers are responsible for the day-to-day constraints and guidance of their team members. They set targets, implement guidelines, and assist with any issues the employees may have. She/he has to ensure that all members understand the team's objectives and work together to achieve them. Constant monitoring by these managers helps to ensure that everyone is working toward the same goal. Their roles can be long-term or project-based, depending on the duration of a particular assignment.

They should know about team strategies, working with remote teams, using technology, workplace diversity, management styles, mediation, macro, and micro-management. Besides, it is beneficial to have vocational and management certifications.

On the other hand, this job demands good leadership skills and the ability to recognize challenges and formulate solutions. Many companies need a bachelor's degree, but prior experience is often necessary for the manager job. As a team manager, you could expect to receive about $58,000 per year.
  • Average Salary: $82,017
  • Degree: Bachelor's Degree

Front Desk Manager

Role:

Front desk managers, also called front office managers, supervise and train the front desk employees and oversee reservations at various hotels and resorts. Excellent customer service and good communication skills are vital to this type of job. Front desk managers must ensure that company policies and standards are followed. These professionals may also have administrative duties, such as managing budgets, coordinating work schedules, and monitoring staff performance.

Education requirements often depend on the hiring company and role. Front office management may only require some formal training, an associate's degree, or a bachelor's degree. Large hotel chains prefer front desk manager trainees who have a bachelor's or master's degree in business or hospitality management. Some hotels frequently promote qualified candidates from within; a degree and relevant experience might be enough.

Typically, more than eighty percent of front desk managers employed in the hotel and lodging industry, in health clubs or medical offices, earn an average salary of $42,864 per year.
  • Average Salary: $40,802
  • Degree: Bachelor's Degree

States With The Most Claims Manager Jobs

Mouse over a state to see the number of active claims manager jobs in each state. The darker areas on the map show where claims managers earn the highest salaries across all 50 states.

Average Salary: Job Openings:

Number Of Claims Manager Jobs By State

RankStateNumber of JobsAverage Salary
1California1,330$80,304
2Texas954$63,232
3Florida901$58,235
4New York695$55,419
5Illinois637$66,488
6Pennsylvania608$59,983
7Virginia522$65,091
8Georgia499$58,527
9Ohio487$48,294
10North Carolina446$47,132
11New Jersey421$60,788
12Michigan398$53,294
13Maryland351$51,362
14Tennessee327$56,311
15Arizona324$72,682
16Washington317$68,764
17Massachusetts317$54,730
18Colorado285$67,116
19Minnesota284$54,631
20Indiana271$49,145
21Wisconsin243$52,880
22Missouri210$60,349
23Connecticut195$55,295
24South Carolina192$49,112
25Oregon186$77,342
26Kentucky151$44,764
27Iowa148$58,808
28Alabama148$53,905
29Louisiana133$57,809
30Utah119$62,494
31Oklahoma109$59,778
32Kansas109$50,465
33Arkansas96$49,213
34Nevada95$64,523
35Nebraska94$60,246
36Mississippi93$45,908
37New Hampshire82$49,825
38New Mexico81$69,699
39Rhode Island81$57,847
40Montana75$50,634
41West Virginia68$43,377
42Idaho65$62,926
43Delaware63$57,521
44North Dakota58$49,376
45Maine51$34,717
46Hawaii44$78,892
47Alaska41$66,824
48South Dakota40$62,441
49Vermont40$36,765
50Wyoming24$53,370

Claims Manager Education

Claims Manager Majors

35.2 %

Claims Manager Degrees

Bachelors

66.5 %

Associate

14.4 %

Masters

7.7 %

Top Colleges for Claims Managers

1. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition

$7,309

Enrollment

9,142

Admissions
Most Popular Majors
Business
Education
Psychology
Criminal Justice
Sociology

2. Stanford University

Stanford, CA • Private

In-State Tuition

$51,354

Enrollment

7,083

Admissions
Most Popular Majors
Business
Education
Law
Economics
Political Science

3. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition

$55,584

Enrollment

10,764

Admissions
Most Popular Majors
Finance
Business
Law
Political Science
Health Care Administration

4. University of Minnesota - Twin Cities

Minneapolis, MN • Private

In-State Tuition

$14,760

Enrollment

31,451

Admissions
Most Popular Majors
Business
Psychology
Finance
Political Science
Marketing

5. Cornell University

Ithaca, NY • Private

In-State Tuition

$55,188

Enrollment

15,105

Admissions
Most Popular Majors
Business
Economics
Law
Political Science
Communication

6. University of California, Berkeley

Berkeley, CA • Private

In-State Tuition

$14,184

Enrollment

30,845

Admissions
Most Popular Majors
Business
Economics
Political Science
Law
Sociology

7. Northwestern University

Evanston, IL • Private

In-State Tuition

$54,568

Enrollment

8,451

Admissions
Most Popular Majors
Business
Law
Communication
Psychology
Political Science

8. Western Carolina University

Cullowhee, NC • Private

In-State Tuition

$3,926

Enrollment

9,835

Admissions
Most Popular Majors
Business
Marketing
Criminal Justice
Psychology
Accounting

9. SUNY College of Agriculture & Technology at Morrisville

Morrisville, NY • Private

In-State Tuition

$8,670

Enrollment

2,758

Admissions
Most Popular Majors
Liberal Arts
Business
Criminal Justice
Psychology
Health Care Administration

10. Pennsylvania State University

University Park, PA • Private

In-State Tuition

$18,454

Enrollment

40,108

Admissions
Most Popular Majors
Accounting
Finance
Psychology
Marketing
Criminal Justice

Top Skills For a Claims Manager

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 15.3% of claims managers listed customer service on their resume, but soft skills such as analytical skills and communication skills are important as well.

Choose From 10+ Customizable Claims Manager Resume templates

Zippia allows you to choose from different easy-to-use Claims Manager templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Claims Manager resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Claims Manager Resume
Claims Manager Resume
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Claims Manager Resume
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Claims Manager Demographics

Claims Manager Gender Distribution

Female
Female
52%
Male
Male
48%

After extensive research and analysis, Zippia's data science team found that:

  • Among claims managers, 52.1% of them are women, while 47.9% are men.

  • The most common race/ethnicity among claims managers is White, which makes up 61.5% of all claims managers.

  • The most common foreign language among claims managers is Spanish at 62.3%.

Online Courses For Claims Manager That You May Like

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2. Data Science for Healthcare Claims Data

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3. Contracts, Delays and Claims with Primavera P6 (2.5 PDUs)

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Learn all about Contracts, Delays & Claims along with practical Delay Analysis using Primavera P6 software...

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Best States For a Claims Manager

Some places are better than others when it comes to starting a career as a claims manager. The best states for people in this position are California, Hawaii, Oregon, and Arizona. Claims managers make the most in California with an average salary of $80,304. Whereas in Hawaii and Oregon, they would average $78,892 and $77,342, respectively. While claims managers would only make an average of $72,682 in Arizona, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Arizona

Total Claims Manager Jobs: 324
Highest 10% Earn:
$126,000
Location Quotient:
1.16

2. Oregon

Total Claims Manager Jobs: 186
Highest 10% Earn:
$126,000
Location Quotient:
0.94

3. California

Total Claims Manager Jobs: 1,330
Highest 10% Earn:
$138,000
Location Quotient:
0.96
Full List Of Best States For Claims Managers

How Do Claims Manager Rate Their Jobs?

What do you like the most about working as Claims Manager?

Being able to control the decision making and managing the delivery of service so I can enhance the customer experience which is very important to ensure the Company remains successful. Also being able to liaise on injury claims and read case law to determine the applicable one Show More

What do you NOT like?

When customers are not satisfied even when you know you have delivered the best service you could have and have gone beyond the call of duty in delivering same. They appear to not understand the dynamics of the process even if explained to them Show More

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Top Claims Manager Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ claims managers and discovered their number of claims manager opportunities and average salary. Through our research, we concluded that Cigna was the best, especially with an average salary of $67,991. Nationwide Mutual Insurance Company follows up with an average salary of $73,291, and then comes Allstate with an average of $75,489. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a claims manager. The employers include USAA, State Auto Insurance, and Assurant

Most Common Employers For Claims Manager

RankCompanyAverage SalaryHourly RateJob Openings
1CNA Insurance$111,703$53.7026
2Walmart$110,951$53.34106
3Zurich$110,011$52.8919
4American Family Insurance$98,888$47.5435
5AIG$95,629$45.9848
6Liberty Mutual Insurance$94,580$45.4769
7Aetna$93,495$44.9526
8Progressive$87,322$41.9875
9QBE Insurance Group$84,521$40.6459
10The Hartford$83,619$40.2035

Claims Manager Videos