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Become A Claims Manager

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Working As A Claims Manager

  • Getting Information
  • Resolving Conflicts and Negotiating with Others
  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Identifying Objects, Actions, and Events
  • Unpleasant/Angry People

  • Mostly Sitting

  • Repetitive

  • Make Decisions

  • $64,430

    Average Salary

What Does A Claims Manager Do At Nationwide

* Responsible for the management of associates including performance management, salary planning and administration, training and development, workflow planning, hiring and placement, and disciplinary actions.
* Creates a working environment which fosters the achievement of the highest level of technical competency and professionalism with staff.
* Responsible for the management and measurement of individual performance and team operational results, including customer service, indemnity and expense outcomes and alignment with Division goals and objectives.
* Responsible for contact with external customers which may include the management of large accounts involving maintaining, developing and influencing relationships with major customers and/or program managers.
* Manages the handling and resolution of all claims within area of responsibility and authority.
* Manages reserve process to ensure reserve adequacy.
* Approves claim reserves and payments within authority and as necessary.
* Provides leadership in understanding, and interpreting industry data and trends for a broad range of audience.
* Performs other related duties as assigned

What Does A Claims Manager Do At DXC Technology

* Typically supervises lower-level supervisors and/or highly-skilled non-exempt individual contributors in single functional area.
* Responsible for the supervision of activities and resources needed to support the day-to-day efforts of the department and to achieve the business plan.
* Provides general supervision to lower level supervisors and direct supervision to highly-skilled non-exempt employees.
* Applies specialized subject matter knowledge to solve moderately complex issues within established guidelines.
* Does not require day-to-day supervision, and has the ability to handle most unique situations.
* May need advice in order to make decision on complex business issues.
* Provides direction and expertise to departmental teams and participates in cross-department initiatives.
* Acts as a point of escalation for subordinate employees as well as other supervisors.
* DXC Technology is EEO F/M/Protected Veteran/ Individual with

What Does A Claims Manager Do At Highmark Health

* Communicate effectively
* Provide functional area staff coaching.
* Manage preparation and implementation of area objectives and ensure these are met in accordance with strategies.
* Ensure workload standards are met through efficient utilization of staff in collaboration and support of the command center, regular audits of relevant systems as well as up to date statistics and reports.
* Evaluate trends, customer feedback and business initiatives and changes to ensure appropriate planning, training and allocation of resources to successfully achieve desired performance objectives.
* Analyze issues specific to functional area and create business cases to support recommendations on further development of the current processes, procedures and staffing.
* Daily monitor, observe, and evaluate various work processes and individual skills applied in the work place to achieve optimum performance and model behavior.
* Other duties as assigned or requested

What Does A Claims Manager Do At LSG Insurance Partners

* Responsible for claim reporting, except workers compensation, including initiating contact with clients and carriers.
* Provide initial claim report to carriers.
* Work directly with carriers and provide follow up while keeping Producer appropriately updated.
* Participate in preparation of stewardship reports and in annual renewal strategy meetings as necessary.
* Provide consulting to P & C department on coverage questions.
* Negotiate settlements with clients and carriers and makes substantive decisions regarding processes and pursuing of claims.
* Assist LSG legal in defense of E & O claims

What Does A Claims Manager Do At Anne Arundel Medical Center

* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Assist in the development of claims management policies and procedures with regard to program expectations as to claims investigations, case analysis, settlement process, litigation management process, claims file maintenance, periodic reporting to excess carriers and State/Federal reporting requirements.
* Monitors the ongoing reports as required per the risk management protocol.
* Oversees the incident reporting process, escalating incidents with claims potential or those involving actual or potential injury to patients, visitors or employees.
* Consults with defense counsel regarding both preventive and corrective measures to be taken in situations having legal connotation;
* Assists with close claim reviews where identification of risk management issues have been identified and are in need of corrective action.
* Coordinates meetings with Hospital staff, Director of Risk Management and defense counsel for purposes of litigation, as needed; Participates on committees directed toward patient safety issues.
* Investigates and analyzes actual and potential risks in the institution; assess liability and probability of legal action for potential notification of insurance carriers.
* Monitors cases to help assure timely and appropriate follow up on a case strategy.
* Participates in evaluation of claims for settlement; negotiates settlement of small claims; advises collection department of appropriate action for unpaid accounts involved in litigation; approves payment for or replacement of lost property after evaluating claim.
* Maintains accurate and detailed records and claims files.
* Enters and organizes data and maintains databases and the claims file system for all suits, claims and injuries; monitors inclusion of relevant materials and documentation.
* Assists with the response to requests for interrogatories related to claims and litigation; responses to discovery requests and gathers documents requested by outside counsel; gathers and coordinates the compilation of information, documents, reports and evidence for defense of cases as directed by the Director of Risk and Patient Safety.
* Completes notice of loss forms in a timely manner to the Director of Risk Management for final review.
* Monitor and evaluate the cost and service of defense counsel and experts

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How To Become A Claims Manager

A high school diploma or equivalent is typically required for a person to work as an entry-level claims adjuster, examiner, or investigator. Higher level positions may require a bachelor’s degree or some insurance-related work experience. Auto damage appraisers typically have either a postsecondary nondegree award or work experience in identifying and estimating the cost of automotive repair.


A high school diploma or equivalent is typically required for a person to work as an entry-level claims adjuster, examiner, or investigator. However, employers sometimes prefer to hire applicants who have a bachelor’s degree or some insurance-related work experience or vocational training. Auto damage appraisers typically have either a postsecondary nondegree award or experience working in an auto repair shop, identifying and estimating the cost of automotive repair.

The varying types of work in these occupations can require different backgrounds or different college coursework. For example, a business or an accounting background might be best for someone who wishes to specialize in claims of financial loss due to strikes, equipment breakdowns, or merchandise damage. College training in architecture or engineering is helpful for adjusting industrial claims, such as those involving damage from fires or other accidents. A legal background is beneficial to someone handling workers’ compensation and product liability cases. A medical background is useful for examiners working on medical and life insurance claims.

Although auto damage appraisers are not required to have a college education, most companies prefer to hire people who have the formal training, experience, or knowledge and technical skills to identify and estimate the cost of automotive repair. Many vocational schools and some community colleges offer programs in auto body repair and teach students how to estimate the cost of repairing damaged vehicles.

For investigator jobs, a high school diploma or equivalent is the typical education requirement. Most insurance companies prefer to hire people trained as law enforcement officers, private investigators, claims adjusters, or examiners, because these workers have good interviewing and interrogation skills.


At the beginning of their careers, claims adjusters, examiners, and investigators work on small claims, under the supervision of an experienced worker. As they learn more about claims investigation and settlement, they are assigned larger, more complex claims.

Auto damage appraisers typically get on-the-job training, which may last several months. This training usually involves working under the supervision of a more experienced appraiser while estimating damage costs, until the employer decides that the trainee is ready to do estimates on his or her own.

Licenses, Certifications, and Registrations

Licensing requirements for claims adjusters, appraisers, examiners, and investigators vary by state. Some states have few requirements; others require either completing prelicensing education or receiving a satisfactory score on a licensing exam (or both).

In some states, claims adjusters employed by insurance companies do not have to become licensed themselves because they can work under the company license.

Public adjusters may need to meet separate or additional requirements.

Some states that require licensing also require a certain number of continuing education credits per year to renew the license. Federal and state laws and court decisions affect how claims must be handled and what insurance policies can and must cover. Examiners working on life and health claims must stay up to date on new medical procedures and the latest prescription drugs. Examiners working on auto claims must be familiar with new car models and the most recent repair techniques. In order to fulfill their continuing education requirements, workers can attend classes or workshops, write articles for claims publications, or give lectures and presentations.

Important Qualities

Analytical skills. Adjusters and examiners must both evaluate whether the insurance company is obligated to pay a claim and determine the amount to pay. Adjusters must carefully consider various pieces of information to reach a decision.

Communication skills. Claims adjusters and investigators must get information from a wide range of people, including claimants, witnesses, and medical experts. They must know the right questions to ask in order to gather the information they need.

Detail oriented. Adjusters, appraisers, examiners, and investigators must carefully review documents and damaged property, because small details can have large financial consequences.

Interpersonal skills. Adjusters, examiners, and investigators often meet with claimants and others who may be upset by the situation that requires a claim or by the settlement the company is offering. These workers must be understanding, yet firm with their company’s policies.

Math skills. Appraisers must be able to calculate property damage.

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Claims Manager jobs

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Claims Manager Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • Carrier

  • Portuguese

  • German

  • French

  • Russian

  • Korean

  • Irish

  • Chinese

  • Vietnamese

  • Hebrew

  • Czech

  • Tagalog

  • Polish

  • Arabic

  • Thai

  • Italian

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Claims Manager

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Claims Manager Education

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Real Claims Manager Salaries

Job Title Company Location Start Date Salary
Foreign Legal Advisor/Claims Manager Eagle Shipping International (USA) LLC New York, NY Sep 26, 2011 $150,000
Foreign Legal Advisor/Claims Manager Eagle Shipping International (USA) LLC. New York, NY Sep 12, 2014 $125,000
Insurance/Claims Manager Tbs Shipping Services Inc. Yonkers, NY Aug 15, 2010 $110,000
FSO-Itas-Insurance Claims Manager (Mult. POS.) Ernst & Young U.S. LLP Hartford, CT Jun 15, 2016 $102,125
Claims Manager AFI Us, LLC Itasca, IL Jan 18, 2013 $101,038
Claims Manager (Accounting Manager) GMAC, LLC Itasca, IL Sep 13, 2010 $96,640
Foreign Legal Advisor/Claims Manager Eagle Shipping International (USA) LLC. Stamford, CT Jan 09, 2016 $85,000
Manager-Cargo Claims YRC Logistics Services, Inc. Overland Park, KS Sep 02, 2010 $84,000
Foreign Legal Advisor/Claims Manager Eagle Shipping International (USA) LLC New York, NY Sep 01, 2013 $82,395
Maritime Insurance and Claims Manager Dome Chartering & Trading Corp. Annapolis, MD Oct 28, 2016 $82,000
Manager, Claims Operations United Healthcare Services, Inc. Santa Ana, CA May 25, 2012 $74,360 -
Claims Payment Manager AXA Assistance USA, Inc. Chicago, IL Sep 11, 2016 $66,000
Claims Payment Manager AXA Assistance USA, Inc. Chicago, IL Nov 09, 2016 $66,000
Claims Manager Europ Assistance USA Bethesda, MD Jun 16, 2015 $65,332

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Top Skills for A Claims Manager


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Top Claims Manager Skills

  1. General Liability Claims
  2. Customer Service
  3. Ensure Compliance
You can check out examples of real life uses of top skills on resumes here:
  • Maintained a caseload of Farm Liability, General Liability and Commercial General Liability claims.
  • Provided leadership and management direction to achieve efficient claim handling and quality customer service.
  • Designed and taught the department a new process to ensure compliance with payment and reserve authorities.
  • Consulted on large loss catastrophe losses both residential and commercial.
  • Organized and implemented training sessions for claims adjusters with emphasis on coverage analysis, mediation participation and injury claim analysis.

Top Claims Manager Employers

Claims Manager Videos

CERA Media Briefing - Friday 15 July 2011: Gail Kettle (EQC Claims Manager)

A Day In The Life: Marketing Manager

A Day in the Life - HR Manager