Insurance companies hire claims representatives to work as the primary contact for individuals wanting to file claims. Claims representatives guide customers through the claims methods, assessing their validity and value. Additionally, they usually have the jurisdiction to resolve the most uncomplicated, non-injury claims. While these professionals must signify their employer's interests, they must be open to clients and provide excellent customer service to ensure retention. They must make claims adjustment assessments according to corporation guidelines, but they must also make adjustments that fit claimants' needs and expectations. They must also answer any relevant customer questions and information.
Educational requirements for this position typically include a high school diploma or equivalent. Most employers require or prefer customer service experience as well. Proficiency with essential computer software as well as excellent communication skills is also needed in this position.
You typically work in the insurance field, and your time is often split between your office and site visits and assessments with claimants. Besides, you will make around $48,485 per annum.
There is more than meets the eye when it comes to being a claims representative. For example, did you know that they make an average of $17.91 an hour? That's $37,250 a year!
Between 2018 and 2028, the career is expected to grow -4% and produce -13,000 job opportunities across the U.S.
There are certain skills that many claims representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed analytical skills, detail oriented and interpersonal skills.
When it comes to the most important skills required to be a claims representative, we found that a lot of resumes listed 19.9% of claims representatives included customer service, while 10.7% of resumes included communication, and 9.5% of resumes included insurance companies. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the claims representative job title. But what industry to start with? Most claims representatives actually find jobs in the insurance and professional industries.
If you're interested in becoming a claims representative, one of the first things to consider is how much education you need. We've determined that 53.9% of claims representatives have a bachelor's degree. In terms of higher education levels, we found that 4.3% of claims representatives have master's degrees. Even though most claims representatives have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a claims representative. When we researched the most common majors for a claims representative, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on claims representative resumes include high school diploma degrees or master's degree degrees.
You may find that experience in other jobs will help you become a claims representative. In fact, many claims representative jobs require experience in a role such as customer service representative. Meanwhile, many claims representatives also have previous career experience in roles such as cashier or administrative assistant.