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Become A Claims Representative

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Working As A Claims Representative

  • Interacting With Computers
  • Evaluating Information to Determine Compliance with Standards
  • Communicating with Supervisors, Peers, or Subordinates
  • Documenting/Recording Information
  • Getting Information
  • Mostly Sitting

  • Repetitive

  • $34,430

    Average Salary

What Does A Claims Representative Do

Financial clerks do administrative work for many types of organizations. They keep records, help customers, and carry out financial transactions.

Duties

Financial clerks typically do the following:

  • Keep and update financial records
  • Compute bills and charges
  • Offer customer assistance
  • Carry out financial transactions

Financial clerks give administrative and clerical support in financial settings. Their specific job duties vary by specialty and by setting.

Billing and posting clerks calculate charges, develop bills, and prepare them to be mailed to customers. They review documents such as purchase orders, sales tickets, charge slips, and hospital records to compute fees or charges due. They also contact customers to get or give account information.

Gaming cage workers work in casinos and other gaming establishments. The “cage” in which they work is the central depository for money and gaming chips. Gaming cage workers sell gambling chips, tokens, or tickets to patrons. They count funds and reconcile daily summaries of transactions in order to balance books.

Payroll and timekeeping clerks compile and post employee time and payroll data. They verify and record attendance, hours worked, and pay adjustments. They ensure that employees are paid on time and that their paychecks are accurate.

Procurement clerks compile requests for materials, prepare purchase orders, keep track of purchases and supplies, and handle questions about orders. They respond to questions from customers and suppliers about the status of orders. They handle requests to change or cancel orders. They make sure that purchases arrive on schedule and that the items meet the purchaser’s specifications.

Brokerage clerks help with tasks associated with securities such as stocks, bonds, commodities, and other kinds of investments. Their duties include writing orders for stock purchases and sales, computing transfer taxes, verifying stock transactions, accepting and delivering securities, distributing dividends, and keeping records of daily transactions and holdings.

Credit authorizers, checkers, and clerks review the credit history, and get the information needed to determine the creditworthiness, of individuals or businesses applying for credit. Credit authorizers evaluate customers’ computerized credit records and payment histories to decide, based on predetermined standards, whether to approve new credit. Credit checkers call or write credit departments of business and service establishments to get information about applicants’ credit standing.

Loan interviewers, also called loan processors or loan clerks, interview applicants and others to get and verify personal and financial information needed to complete loan applications. They also prepare the documents that go to the appraiser and are issued at the closing of a loan.

New accounts clerks interview people who want to open accounts in financial institutions. They explain the account services available to prospective customers and help them fill out applications. They also investigate and correct errors in accounts.

Insurance claims and policy processing clerks process applications for insurance policies. They also handle customers’ requests to change or cancel their existing policies. Their duties include interviewing clients and reviewing insurance applications to ensure that all questions have been answered. They also notify insurance agents and accounting departments of policy cancellations or changes.

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How To Become A Claims Representative

A high school diploma or equivalent is typically required for most financial clerk jobs. These workers usually learn their duties through on-the-job training.

Education

Financial clerks typically need a high school diploma or equivalent to enter the occupation. Employers of brokerage clerks may prefer candidates who have taken some college courses in business or economics and, in some cases, require a 2- or 4-year college degree.

Training

Most financial clerks learn how to do their job duties through on-the-job training. Some formal technical training also may be necessary; for example, gaming cage workers may need training in specific gaming regulations and procedures.

Advancement

Financial clerks can advance to related occupations in finance. For example, a loan interviewer or clerk can become a loan officer, and a brokerage clerk can become a securities, commodities, or financial services sales agent, after obtaining the required education and license.

Important Qualities

Communication skills. Financial clerks should have good communication skills so that they can explain policies and procedures to colleagues and customers.

Math skills. The job duties of financial clerks, including calculating charges and checking credit scores, require basic math skills.

Organizational skills. Strong organizational skills are important for financial clerks because they must be able to find files quickly and efficiently.

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Claims Representative jobs

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Claims Representative Career Paths

Claims Representative
Office Manager Accounts Payable Clerk
Account Payables Analyst
6 Yearsyrs
Senior Claims Representative Claim Specialist Billing Specialist
Accounts Receivable Manager
6 Yearsyrs
Senior Claims Representative Claim Processor Accounts Receivable Specialist
Accounts Receivable Supervisor
5 Yearsyrs
Specialist Service Manager Office Manager
Administrative Manager
6 Yearsyrs
Account Manager Chief Executive Officer Administrative Coordinator
Administrative Supervisor
5 Yearsyrs
Claim Specialist Billing Specialist
Billing Manager
7 Yearsyrs
Claim Specialist Account Manager Billing Specialist
Billing Office Manager
6 Yearsyrs
Office Manager Billing Specialist
Billing Supervisor
6 Yearsyrs
Account Manager Human Resources Coordinator Business Office Manager
Business Office Director
8 Yearsyrs
Claims Adjuster Claim Specialist Billing Specialist
Business Office Manager
8 Yearsyrs
Claims Adjuster
Claims Supervisor
7 Yearsyrs
Analyst Operations Analyst Intelligence Analyst
Collections Manager
5 Yearsyrs
Paralegal Tax Preparer Customer Care Representative
Customer Care Supervisor
5 Yearsyrs
Accounts Receivable Specialist Legal Assistant Assistant Office Manager
Executive Assistant/Office Manager
6 Yearsyrs
Sales Agent Operator Senior Operator
Office Lead
5 Yearsyrs
Specialist Account Manager Sales Manager
Office Manager
5 Yearsyrs
Claims Analyst Analyst Senior Consultant
Risk Manager
8 Yearsyrs
Account Executive Office Manager Billing Specialist
Senior Billing Specialist
7 Yearsyrs
Account Executive Sales Consultant Senior Sales Representative
Senior Representative
5 Yearsyrs
Case Manager Service Coordinator Service Supervisor
Service Lead
5 Yearsyrs
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Average Length of Employment
Claims Supervisor 4.9 years
Claims Manager 4.6 years
Claims Adjuster 3.6 years
Claims Technician 3.5 years
Claims Clerk 3.3 years
Claim Specialist 3.2 years
Adjuster 3.1 years
Claims Coordinator 3.1 years
Claims Assistant 2.9 years
Claims Associate 2.8 years
Representative 2.1 years
Top Employers Before
Cashier 4.3%
Internship 4.1%
Adjuster 2.8%
Manager 2.3%
Top Employers After
Adjuster 4.4%
Specialist 2.5%
Manager 2.3%

Claims Representative Demographics

Gender

Female

62.4%

Male

35.8%

Unknown

1.8%
Ethnicity

White

81.6%

Hispanic or Latino

10.1%

Asian

6.4%

Unknown

1.3%

Black or African American

0.6%
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Languages Spoken

Spanish

66.3%

French

6.5%

Carrier

3.5%

Portuguese

3.0%

German

3.0%

Korean

2.7%

Arabic

2.7%

Italian

2.4%

Vietnamese

1.4%

Hindi

1.1%

Chinese

1.1%

Urdu

1.1%

Romanian

0.8%

Russian

0.8%

Polish

0.8%

Cherokee

0.5%

Mandarin

0.5%

Danish

0.5%

Khmer

0.5%

Dakota

0.5%
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Claims Representative Education

Schools

University of Phoenix

27.5%

Southern New Hampshire University

4.9%

Arizona State University

4.9%

Illinois State University

4.8%

Strayer University

4.6%

Liberty University

4.0%

Western Michigan University

4.0%

Florida State University

3.8%

American Institute

3.8%

Ashford University

3.7%

University of Missouri - Columbia

3.7%

Michigan State University

3.5%

University of Texas at San Antonio

3.4%

Ohio State University

3.4%

Georgia State University

3.4%

University of Kansas

3.4%

Indiana Wesleyan University

3.3%

Walden University

3.3%

Kaplan University

3.3%

Virginia Commonwealth University

3.2%
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Majors

Business

33.7%

Criminal Justice

7.0%

Health Care Administration

5.3%

Communication

4.9%

Management

4.7%

Psychology

4.7%

Marketing

3.8%

Accounting

3.7%

Finance

3.6%

Insurance

3.5%

Political Science

3.5%

Law

3.2%

Human Resources Management

2.8%

General Studies

2.4%

Education

2.4%

Sociology

2.4%

Legal Support Services

2.2%

English

2.2%

Nursing

2.1%

Liberal Arts

2.0%
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Degrees

Bachelors

47.3%

Other

21.8%

Masters

12.8%

Associate

9.7%

Certificate

4.3%

Doctorate

2.2%

Diploma

1.3%

License

0.7%
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Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills for A Claims Representative

LiabilityClaimsPolicyCoverageCustomerServiceAutoClaimsTotalLossBodilyInjuryClaimsInsuranceClaimsProcessClaimsInsuranceCompaniesMedicalClaimsDisabilityMedicalProvidersPropertyDamageClaimsDataEntryMedicalRecordsWorkersCompensationClaimsInsurancePoliciesGeneralLiabilityPoliceReportsCatastrophe

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Top Claims Representative Skills

  1. Liability Claims
  2. Policy Coverage
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Handled Workmen's Compensation and General Liability claims
  • Review claim documents and conduct investigations to determine policy coverage.
  • Provide polite, efficient customer service while being sensitive to the needs of our aged, blind, and disabled clientele.
  • Conducted liability and coverage investigations for auto claims.
  • Assisted customers and insurance agents to positive and timely resolution of customer total loss

Top Claims Representative Employers

Claims Representative Videos

What It's Like Working in Claims at GEICO

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