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Claims Representative Careers

Insurance companies hire claims representatives to work as the primary contact for individuals wanting to file claims. Claims representatives guide customers through the claims methods, assessing their validity and value. Additionally, they usually have the jurisdiction to resolve the most uncomplicated, non-injury claims. While these professionals must signify their employer's interests, they must be open to clients and provide excellent customer service to ensure retention. They must make claims adjustment assessments according to corporation guidelines, but they must also make adjustments that fit claimants' needs and expectations. They must also answer any relevant customer questions and information.

Educational requirements for this position typically include a high school diploma or equivalent. Most employers require or prefer customer service experience as well. Proficiency with essential computer software as well as excellent communication skills is also needed in this position.

You typically work in the insurance field, and your time is often split between your office and site visits and assessments with claimants. Besides, you will make around $48,485 per annum.

There is more than meets the eye when it comes to being a claims representative. For example, did you know that they make an average of $17.91 an hour? That's $37,250 a year!

Between 2018 and 2028, the career is expected to grow -4% and produce -13,000 job opportunities across the U.S.

What Does a Claims Representative Do

There are certain skills that many claims representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed analytical skills, detail oriented and interpersonal skills.

When it comes to the most important skills required to be a claims representative, we found that a lot of resumes listed 19.9% of claims representatives included customer service, while 10.7% of resumes included communication, and 9.5% of resumes included insurance companies. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the claims representative job title. But what industry to start with? Most claims representatives actually find jobs in the insurance and professional industries.

How To Become a Claims Representative

If you're interested in becoming a claims representative, one of the first things to consider is how much education you need. We've determined that 53.9% of claims representatives have a bachelor's degree. In terms of higher education levels, we found that 4.3% of claims representatives have master's degrees. Even though most claims representatives have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a claims representative. When we researched the most common majors for a claims representative, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on claims representative resumes include high school diploma degrees or master's degree degrees.

You may find that experience in other jobs will help you become a claims representative. In fact, many claims representative jobs require experience in a role such as customer service representative. Meanwhile, many claims representatives also have previous career experience in roles such as cashier or administrative assistant.

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Average Salary
$37,250
Average Salary
Job Growth Rate
-4%
Job Growth Rate
Job Openings
5,654
Job Openings

Claims Representative Career Paths

Top Careers Before Claims Representative

Cashier
8.5 %

Top Careers After Claims Representative

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Claims Representative

Claims Representatives in America make an average salary of $37,250 per year or $18 per hour. The top 10 percent makes over $51,000 per year, while the bottom 10 percent under $26,000 per year.
Average Salary
$37,250

Best Paying Cities

City
ascdesc
Average Salarydesc
Woodbridge, NJ
Salary Range36k - 58k$47k$46,561
Las Vegas, NV
Salary Range37k - 55k$46k$46,046
Southfield, MI
Salary Range36k - 57k$46k$45,894
Oakland, CA
Salary Range35k - 54k$44k$43,602
Baltimore, MD
Salary Range33k - 53k$43k$42,666
Fargo, ND
Salary Range36k - 49k$42k$42,478
$27k
$58k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Claims Representative-Remote Within The Pacific, Mountain or Central Time Zones-Virtual Job Fair
Claims Representative-Remote Within The Pacific, Mountain or Central Time Zones-Virtual Job Fair
Unitedhealth Group
Unitedhealth Group
03/31/2021
03/31/2021
$31,30503/31/2021
$31,305
Claims Representative III
Claims Representative III
Adecco
Adecco
03/30/2021
03/30/2021
$33,39203/30/2021
$33,392
Claims REP
Claims REP
Yoh, A Day & Zimmermann Company
Yoh, A Day & Zimmermann Company
03/30/2021
03/30/2021
$37,56603/30/2021
$37,566
Unemployment Insurance Claims Representative
Unemployment Insurance Claims Representative
Equifax
Equifax
03/26/2021
03/26/2021
$31,30503/26/2021
$31,305
Medical Claims Representative Trainee
Medical Claims Representative Trainee
Progressive
Progressive
03/26/2021
03/26/2021
$52,00003/26/2021
$52,000
See More Recent Salaries

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Claims Representative Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Claims Representative. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Claims Representative Resume

At Zippia, we went through countless Claims Representative resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Claims Representative Demographics

Gender

female

60.3 %

male

35.0 %

unknown

4.7 %

Ethnicity

White

66.0 %

Hispanic or Latino

14.8 %

Black or African American

11.1 %

Foreign Languages Spoken

Spanish

71.3 %

French

6.0 %

German

2.8 %
See More Demographics

Claims Representative Education

Majors

Business
31.9 %

Degrees

Bachelors

53.9 %

Certificate

15.8 %

Associate

13.3 %

Top Colleges for Claims Representatives

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. Maine Maritime Academy

Castine, ME • Public

In-State Tuition
$13,478
Enrollment
979

5. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

6. California State University - Bakersfield

Bakersfield, CA • Public

In-State Tuition
$7,309
Enrollment
9,142

7. SUNY at Binghamton

Vestal, NY • Public

In-State Tuition
$9,808
Enrollment
13,990

8. Villanova University

Villanova, PA • Private

In-State Tuition
$53,308
Enrollment
6,819

9. San Diego State University

San Diego, CA • Public

In-State Tuition
$7,488
Enrollment
30,018

10. Bentley University

Waltham, MA • Private

In-State Tuition
$49,880
Enrollment
4,177
See More Education Info
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Claims Representative

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 19.9% of claims representatives listed customer service on their resume, but soft skills such as analytical skills and detail oriented are important as well.

Best States For a Claims Representative

Some places are better than others when it comes to starting a career as a claims representative. The best states for people in this position are Delaware, Connecticut, Rhode Island, and New Jersey. Claims representatives make the most in Delaware with an average salary of $47,313. Whereas in Connecticut and Rhode Island, they would average $47,153 and $46,618, respectively. While claims representatives would only make an average of $46,513 in New Jersey, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Nevada

Total Claims Representative Jobs:
72
Highest 10% Earn:
$66,000
Location Quotient:
1.55
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Delaware

Total Claims Representative Jobs:
33
Highest 10% Earn:
$73,000
Location Quotient:
1.18
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Connecticut

Total Claims Representative Jobs:
82
Highest 10% Earn:
$71,000
Location Quotient:
1.11
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Claims Representative Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ claims representatives and discovered their number of claims representative opportunities and average salary. Through our research, we concluded that State Farm was the best, especially with an average salary of $40,486. Farmers Insurance Group follows up with an average salary of $41,214, and then comes Progressive with an average of $41,259. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a claims representative. The employers include Chubb Limited, Humana, and COUNTRY Financial

1. State Farm
4.6
Avg. Salary: 
$40,486
Claims Representatives Hired: 
1,988+
2. Farmers Insurance Group
4.5
Avg. Salary: 
$41,214
Claims Representatives Hired: 
1,238+
3. Progressive
4.5
Avg. Salary: 
$41,259
Claims Representatives Hired: 
835+
4. Nationwide Mutual Insurance ...
4.7
Avg. Salary: 
$41,279
Claims Representatives Hired: 
624+
5. Travelers
4.8
Avg. Salary: 
$41,386
Claims Representatives Hired: 
566+
6. Social Security Administration
4.6
Avg. Salary: 
$40,444
Claims Representatives Hired: 
565+

Claims Representative Videos

Updated October 2, 2020