Claims representative resume examples from 2026
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How to write a claims representative resume
Craft a resume summary statement
A resume summary is your opening statement that highlights your strongest skills and top accomplishments. It is your chance to quickly let recruiters know who you are professionally - and why they should hire you for the claims representative role.
Step 1: Mention your current job title or the role you're pursuing.
Step 2: Include your years of experience in claims representative-related roles. Consider adding relevant company and industry experience as relevant to the job listing.
Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.
Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.
These tips will help you demonstrate why you are the perfect fit for the claims representative position.Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.
List the right project manager skills
Use your Skills section to show you have the knowledge and technical ability to do the job. Here is how to make the most of your skills section and make sure you have the right keywords:
- Start with the job listing. Frequently, the keywords looked for by recruiters will be listed. Be careful to include all skills in the job listing you have experience with.
- Consider all the software and tools you use on a daily basis. When in doubt, list them!
- Make sure you use accurate and up to date terms for all the skills listed.
Here are example skills to include in your “Area of Expertise” on a claims representative resume:
- Customer Service
- Quality Standards
- Policy Coverage
- Reservations
- Claims Handling
- Insurance Coverage
- State Regulations
- Insurance Policies
- Xactimate
- Medical Terminology
- Auto Claims
- Process Claims
- Insurance Claims
- Litigation
- Medical Claims
- Social Security
- Arbitration
- Insurance Carriers
- Bodily Injury Claims
- Legal Liability
- Casualty Claims
- Repair Facilities
- Computer System
- Coverage Issues
- SIU
- Police Reports
- Workers Compensation Claims
- Inbound Calls
- PIP
- Medical Treatment
Zippia’s AI can customize your resume for you.
How to structure your work experience
A work experience section is a vital part of your resume because it shows you have the experience to succeed in your next job.
- Put your most recent experience first. Prospective employers care about your most recent accomplishments the most.
- Put the job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
- Include only recent, relevant jobs. This means if you're a fairly experienced worker, you might need to leave off that first internship or other positions in favor of highlighting more pertinent positions.
How to write claims representative experience bullet points
Your resume is your chance to show your biggest accomplishments. Don't just list your job responsibilities, instead take the opportunity to show why you're really good at what you do. Here is how you do that:
- Start with strong action verbs like managed, spearheaded, created, etc. Your goal is to show what you did and verbs will help demonstrate your contributions.
- Use numbers to quantify your achievements. Did you save time with a new report? Increase revenue? How large was the team you managed?
- Keep it concise. You're highlighting your achievements. Consider if all details you are sharing are relevant, or can be written more efficiently.
Here are examples from great claims representative resumes:
Work history example #1
Claims Representative
Nationwide Mutual Insurance ...
- Provided outstanding service through effective client communication.
- Referred customers with additional questions to claims adjusters responsible for settling claims.
- Served extended catastrophe duty for Hurricane Ike and various hail storm events.
- Maintained files and kept positive communication with customers on the status of the claim.
- Investigated claims for SIU referrals.
Work history example #2
Claims Service Assistant
Camping World
- Established and maintained effective communication system.
- Operated high volume phone/communication center for all membership daily operations.
- Received promotion to CSR-III position on roll-out team for new division within rapidly evolving department.
- Assisted adjusters in investigating claims and determine cause and extent of damages and or injuries.
- Trained new hires, interviewed, weekly employee schedules, prepared deposits, accounted for payroll and handled store orientations.
Work history example #3
Claims Service Assistant
Safeway
- Maintained open lines of communication between the insurer and all other parties involved in a claims file.
- Reported to claim adjusters on emergency claims.
- Assisted insurance adjusters input into incident specifics and provided customer service and support within claims administration.
- Negotiated total loss rapid settlements, subrogation claims, and catastrophe losses.
Work history example #4
Claims Assistant
INTEGRATED INSURANCE RISK MANAGEMENT
- Provided general clerical support to adjusters and lawyers.
- Worked closely with adjusters regarding claims made and reported, as well as other claims activity.
- Created and assisted with forms and spreadsheets for adjusters and supervisors.
- Handled special projects as assigned by adjusters and supervisors.
Zippia’s AI can customize your resume for you.
Add an education section to your resume
The education section should display your highest degree first.
Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.
Here are some examples of good education entries from claims representative resumes:
Bachelor's Degree in psychology
Ohio State University, Columbus, OH
1997 - 2000
Highlight your claims representative certifications on your resume
If you have any additional certifications, add them to the certification section.
Include the full name of the certification, along with the name of the issuing organization and date of obtainment.
If you have any of these certifications, be sure to include them on your claims representative resume:
- Associate in Claims (AIC)
- Certified Billing and Coding Specialist (CBCS)
- Associate in General Insurance (AINS)
- Chartered Property Casualty Underwriter (CPCU)
- Certified Medical Office Manager (CMOM)
- Associate in Insurance Services (AIS)
- Certified Medical Interpreter - Spanish (CMI)
- Nationally Certified Medical Office Assistant (NCMOA)
- Certified Personal Chef (CPC)
- Certified Medical Insurance Specialist (CMIS)