Most claims representatives list "customer service," "communication," and "insurance companies" as skills on their resumes. We go into more details on the most important claims representative responsibilities here: The most important skills for a claims representative to have in this position are analytical skills. In this excerpt that we gathered from a claims representative resume, you'll understand why: "adjusters and examiners must each evaluate whether the insurance company is obligated to pay a claim and determine the amount to pay" According to resumes we found, analytical skills can be used by a claims representative in order to "resolved disputes between policy holders, claimants, and repair shops evaluated insurance policies and analyzed damages to determine coverage. " While it may not be the most important skill, we found that many claims representative duties rely on detail oriented. This example from a claims representative explains why: "adjusters, appraisers, examiners, and investigators must carefully review documents and damaged property, because small details can have large financial consequences." This resume example is just one of many ways claims representatives are able to utilize detail oriented: "detail logging of necessary information into customized software application trained new employees and mentored. " Interpersonal skills is also an important skill for claims representatives to have. This example of how claims representatives use this skill comes from a claims representative resume, "adjusters, examiners, and investigators often meet with claimants and others who may be upset by the situation that requires a claim or by the settlement the company is offering" Read this excerpt from a resume to understand how vital it is to their everyday roles and responsibilities, "enhanced marketing and interpersonal skills by processing auto property damage claims and bodily injury claims. " A thorough review of lots of resumes revealed to us that "math skills" is important to completing claims representative responsibilities. This resume example shows just one way claims representatives use this skill: "appraisers must be able to calculate property damage." Here's an example of how this skill is used from a resume that represents typical claims representative tasks: "analyzed national catastrophe claim and telephone call statistics to develop new staffing and scheduling model for national centralized catastrophe operation center. " As part of the claims representative description, you might find that one of the skills that might be helpful to the job is "communication skills." A claims representative resume included this snippet: "claims adjusters and investigators must get information from a wide range of people, including claimants, witnesses, and medical experts" This skill could be useful in this scenario: "maintained high volume telephone communications with employers and employees of insurance company to investigate insurance position on claim determination and compensation. "
See the full list of claims representative skills.
Before becoming a claims representative, 53.9% earned their bachelor's degree. When it comes down to graduating with a master's degree, 4.3% claims representatives went for the extra education. If you're wanting to pursue this career, it may be possible to be successful with a high school degree. In fact, most claims representatives have a college degree. But about one out of every six claims representatives didn't attend college at all.
Those claims representatives who do attend college, typically earn either business degrees or criminal justice degrees. Less commonly earned degrees for claims representatives include psychology degrees or communication degrees.
When you're ready to become a claims representative, you might wonder which companies hire claims representatives. According to our research through claims representative resumes, claims representatives are mostly hired by Travelers, Sedgwick, and Travelers Companies Foundation. Now is a good time to apply as Travelers has 155 claims representatives job openings, and there are 80 at Sedgwick and 62 at Travelers Companies Foundation.
But if you're interested in companies where you might earn a high salary, claims representatives tend to earn the biggest salaries at Cognizant, Chubb, and Utica Mutual Insurance Company. Take Cognizant for example. The median claims representative salary is $47,150. At Chubb, claims representatives earn an average of $42,074, while the average at Utica Mutual Insurance Company is $41,570. You should take into consideration how difficult it might be to secure a job with one of these companies.
View more details on claims representative salaries across the United States.
We also looked into companies who hire claims representatives from the top 100 educational institutions in the U.S. The top three companies that hire the most from these institutions include State Farm, Progressive, and Nationwide Mutual Insurance ..
The industries that claims representatives fulfill the most roles in are the insurance and professional industries. But the highest claims representative annual salary is in the agriculture industry, averaging $42,373. In the finance industry they make $39,975 and average about $39,834 in the insurance industry. In conclusion, claims representatives who work in the agriculture industry earn a 7.4% higher salary than claims representatives in the health care industry.