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Become A Claims Service Representative

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Working As A Claims Service Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

What Does A Claims Service Representative Do At AAA Motor Club

* Reporting to ISO/NICB/PILR agencies
* Filing state safety responsibility forms
* Researching unmatched/delete mail, sort and distribute mail and faxes
* Photocopy work for the department
* Processing glass claims
* Benefits include: a full benefits package including, medical, dental, vision, paid vacation/sick, and 401(k

What Does A Claims Service Representative Do At Randstad

* Responds to faxed in losses and first notice calls from claimants, insured's and other parties.
* Responds to calls on established claims and determines appropriate course of action.
* Performs rental reservation, appraisal assignments, EC shops, early tow and water mitigation activities.
* Utilizing established scripts, transcribes personal, loss, damage, or injury information into the company's network generating an electronic claim file

What Does A Claims Service Representative Do At Utica National Insurance Group

* Handle first party, low severity Worker Compensation medical claims.
* Operate within a rules-based environment with a strong customer satisfaction emphasis.
* This position will have numerous contacts with including but not limited to insureds, agents, and vendors by telephone and in writing.
* Perform other tasks as assigned by management in relation to daily operations

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How To Become A Claims Service Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Claims Service Representative jobs

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Top Skills for A Claims Service Representative

LiabilityDecisionsOutstandingCustomerServiceNewLossReportsAutoClaimsProviderCallsProcessClaimsInsuranceClaimsPolicyCoverageGeicoDataEntryInboundCallsPropertyDamageClaimsNewClaimsInsuranceCompaniesPolicyHoldersBodyShopsPhoneCallsAutoAccidentsHighVolumeEnsureCustomerSatisfaction

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Top Claims Service Representative Skills

  1. Liability Decisions
  2. Outstanding Customer Service
  3. New Loss Reports
You can check out examples of real life uses of top skills on resumes here:
  • Maintained loss reports which included making liability decisions.
  • Provided outstanding customer service to policy holders and all other callers, negotiated fair settlements and trained to identify fraudulent claims.
  • Take in new loss reports and assist customers with existing vehicle claims.
  • Performed investigative research and analysis on pending auto claims to determine course of action.
  • Assist provider calls for 5 LOB's with claims issues analyzing and efficiently and effectively handling their problems.

Top Claims Service Representative Employers

Claims Service Representative Videos

What It's Like Working in Claims at GEICO

GEICO career as a Sales Associates

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