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Become A Claims Service Representative

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Working As A Claims Service Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $41,000

    Average Salary

What Does A Claims Service Representative Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Claims Service Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Do you work as a Claims Service Representative?

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Claims Service Representative Jobs

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Claims Service Representative Career Paths

Claims Service Representative
Claims Adjuster Office Manager
Owner
7 Yearsyrs
Claims Adjuster Office Manager Owner
Co-Owner
6 Yearsyrs
Claims Adjuster Office Manager General Manager
Account Manager
5 Yearsyrs
Claims Representative Team Leader Assistant Manager
Office Manager
5 Yearsyrs
Claims Representative Team Leader Store Manager
Center Manager
6 Yearsyrs
Claims Representative Team Leader Manager
Business Owner
6 Yearsyrs
Claim Processor Specialist Executive Assistant
Senior Administrative Assistant
7 Yearsyrs
Claim Processor Account Representative Coordinator
Senior Administrative Coordinator
6 Yearsyrs
Claim Processor Service Representative Executive Assistant
Administrative Manager
6 Yearsyrs
Claim Specialist Billing Specialist Administrator
Business Office Manager
7 Yearsyrs
Claim Specialist Billing Specialist Customer Service Supervisor
Service Supervisor
5 Yearsyrs
Claim Specialist Accounts Receivable Specialist Customer Service Supervisor
Call Center Manager
6 Yearsyrs
Adjuster Manager Department Manager
Support Manager
5 Yearsyrs
Claims Analyst Specialist Customer Service Supervisor
Customer Care Supervisor
5 Yearsyrs
Claims Analyst Specialist Senior Customer Service Representative
Senior Representative
5 Yearsyrs
Claims Analyst Auditor Operations Specialist
Solution Specialist
5 Yearsyrs
Representative Technician Shop Foreman
Assistant Service Manager
5 Yearsyrs
Representative Operations Specialist Operations Team Leader
Team Service Leader
5 Yearsyrs
Adjuster Account Manager Regional Accounts Manager
Customer Account Manager
5 Yearsyrs
Billing Specialist Senior Customer Service Representative Director, Customer Support Services
Manager, Custom Support And Services
7 Yearsyrs
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Do you work as a Claims Service Representative?

Help others decide if this is a good career for them

Average Length of Employment
Claims Adjuster 3.8 years
Claims Technician 3.6 years
Claims Coordinator 3.2 years
Claims Associate 2.9 years
Representative 2.2 years
Top Careers Before Claims Service Representative
Cashier 8.9%
Internship 3.7%
Server 3.0%
Teller 2.9%
Supervisor 2.1%
Manager 1.9%
Top Careers After Claims Service Representative
Cashier 4.7%
Adjuster 3.6%
Specialist 2.3%

Do you work as a Claims Service Representative?

Claims Service Representative Demographics

Gender

Female

63.4%

Male

25.4%

Unknown

11.2%
Ethnicity

White

61.3%

Hispanic or Latino

16.5%

Black or African American

13.0%

Asian

5.8%

Unknown

3.3%
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Foreign Languages Spoken

Spanish

64.5%

French

8.6%

Greek

3.2%

Italian

3.2%

Chinese

2.2%

German

2.2%

Tagalog

2.2%

Russian

2.2%

Swedish

1.1%

Danish

1.1%

Finnish

1.1%

Norwegian

1.1%

Korean

1.1%

Hebrew

1.1%

Japanese

1.1%

Armenian

1.1%

Arabic

1.1%

Mandarin

1.1%

Thai

1.1%
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Claims Service Representative Education

Schools

University of Phoenix

23.6%

Ashford University

7.0%

State University of New York Buffalo

5.8%

Strayer University

5.5%

Community College of Philadelphia

4.5%

Kaplan University

4.5%

State University of New York College at Buffalo

4.2%

Liberty University

4.2%

University of Central Florida

3.9%

Niagara County Community College

3.9%

Ohio State University

3.6%

Old Dominion University

3.6%

University of Florida

3.6%

Central Georgia Technical College

3.3%

Georgia College and State University

3.3%

Germanna Community College

3.3%

Pima Community College

3.0%

Walden University

3.0%

Southern New Hampshire University

3.0%

University of Houston

2.7%
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Majors

Business

33.2%

Criminal Justice

6.8%

Health Care Administration

6.5%

Communication

5.6%

Accounting

5.3%

Psychology

4.3%

Marketing

4.0%

Liberal Arts

3.8%

Nursing

3.5%

Management

3.4%

General Studies

3.3%

Insurance

2.6%

Human Resources Management

2.5%

Sociology

2.5%

English

2.3%

Legal Support Services

2.1%

Political Science

2.1%

Medical Assisting Services

2.1%

Education

2.0%

Finance

2.0%
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Degrees

Bachelors

42.1%

Other

25.7%

Associate

14.6%

Masters

9.9%

Certificate

4.7%

Diploma

1.7%

License

0.7%

Doctorate

0.7%
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Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$41,000
View Detailed Salary Report
$25,000
Min 10%
$41,000
Median 50%
$41,000
Median 50%
$41,000
Median 50%
$41,000
Median 50%
$41,000
Median 50%
$41,000
Median 50%
$41,000
Median 50%
$66,000
Max 90%
Best Paying Company
AmeriHealth Caritas Pennsylvania
Highest Paying City
Philadelphia, PA
Highest Paying State
Delaware
Avg Experience Level
3.1 years
How much does a Claims Service Representative make at top companies?
The national average salary for a Claims Service Representative in the United States is $41,257 per year or $20 per hour. Those in the bottom 10 percent make under $25,000 a year, and the top 10 percent make over $66,000.

How Would You Rate The Salary Of a Claims Service Representative?

Have you worked as a Claims Service Representative? Help other job seekers by rating your experience as a Claims Service Representative.

Top Skills for A Claims Service Representative

  1. Insurance Companies
  2. Customer Service
  3. General Liability
You can check out examples of real life uses of top skills on resumes here:
  • Maintain ongoing communication with claimants, insured, attorneys and adverse insurance companies for reporting requirements.
  • Provided accurate, pleasant customer service to insured, physicians, medical and financial institutions via written and verbal communication.
  • General Liability Claims Supervisor Supervising a general liability unit comprised of 5 claims adjusters along with one claims staff assistant.
  • Handled inbound calls from policy holders, claimants or other involved parties reporting auto accidents or filing insurance claims.
  • Acquire new loss reports and generate first and third party auto, homeowners, liability, commercial and glass claims.

How Would You Rate Working As a Claims Service Representative?

Are you working as a Claims Service Representative? Help us rate Claims Service Representative as a Career.

Top Claims Service Representative Employers

Jobs From Top Claims Service Representative Employers

Claims Service Representative Videos

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