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What is a claims supervisor and how to become one
The claims supervisor is responsible for the analysis and management of claim files within their unit. They oversee a staff of service representatives, as they perform intake on claims that clients present to the company. They help reduce the backlog of claims and communicate with their employees and clients about claim issues and other matters.
The duties that they perform within this capacity include supporting the claim staff in managing and filing claims, assisting personnel in coverage investigation and liability analysis, developing practices to optimize claim processing quality, and establishing expense reserves for claim investigators among other duties. Qualifications typically include an associate's degree or at least three years of related work experience for the position. Employers may also prefer previous management experience as well as a bachelor's degree in a related field.
The average hourly salary for the position is $33.73, which equates to $70,155 annually. The modern world has made insurance a necessity, and if applicants want to gain insight as to how it operates, then this is the profession for them.
Avg. Salary $75,263
Avg. Salary $59,228
Growth rate -6%
Growth rate 0.3%
American Indian and Alaska Native 0.50%
Asian 5.28%
Black or African American 10.66%
Hispanic or Latino 17.09%
Unknown 4.41%
White 62.06%
Genderfemale 59.20%
male 40.80%
Age - 43American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 43Stress level is very high
7.1 - high
Complexity level is advanced
7 - challenging
Work life balance is poor
6.4 - fair
Claims supervisor career paths
Key steps to become a claims supervisor
Explore claims supervisor education requirements
Start to develop specific claims supervisor skills
Skills Percentages Customer Service 25.00% Corrective Action 6.95% Claims Adjusters 6.50% Litigation 5.67% Claims Handling 5.06% Complete relevant claims supervisor training and internships
Accountants spend an average of 1-2 years on post-employment, on-the-job training. New claims supervisors learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a claims supervisor based on U.S. Bureau of Labor Statistics data and data from real claims supervisor resumes.Gain additional claims supervisor certifications
More About CertificationsClaims supervisor certifications can show employers you have a baseline of knowledge expected for the position. Certifications can also make you a more competitive candidate. Even if employers don't require a specific claims supervisor certification, having one may help you stand out relative to other applicants.
The most common certifications for claims supervisors include Associate in Claims (AIC) and Chartered Property Casualty Underwriter (CPCU).
Research claims supervisor duties and responsibilities
- Manage, train and continuously develop a team consisting of both inside SIU investigators and field investigators.
- Apply fundamentals of insurance investigation and resolution to an introductory leadership role managing complex claim files and tort litigation files.
- Make determinations to authorize payments via XACTIMATE software.
- Assist TPA in obtaining company documentation and scheduling employee interviews in investigation of claims.
Prepare your claims supervisor resume
When your background is strong enough, you can start writing your claims supervisor resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a claims supervisor resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable claims supervisor resume templates
Build a professional claims supervisor resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your claims supervisor resume.
Apply for claims supervisor jobs
Now it's time to start searching for a claims supervisor job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first claims supervisor job
Are you a claims supervisor?
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Average claims supervisor salary
The average claims supervisor salary in the United States is $75,263 per year or $36 per hour. Claims supervisor salaries range between $48,000 and $117,000 per year.
What am I worth?
How do claims supervisors rate their job?
Claims supervisor reviews
Work life balance and being able to manage my team my way
Can be long hours and stressful
Being able to control the decision making and managing the delivery of service so I can enhance the customer experience which is very important to ensure the Company remains successful. Also being able to liaise on injury claims and read case law to determine the applicable one
When customers are not satisfied even when you know you have delivered the best service you could have and have gone beyond the call of duty in delivering same. They appear to not understand the dynamics of the process even if explained to them
Amount of work expected, duplicative data entry and oversight adjusters. Angry phone calls.
Updated January 8, 2025
