Claims supervisor job description

Accountable for the outcomes produced by direct reports and the financial exposure associated with the assigned team's claim volume. Review and authorize settlements within authority and escalate with recommended plan of action as appropriate. Champion department initiatives and change management. Develop fair solutions to meet the needs of Church Mutual and our policyholders. Supervisor responsibilities to include staffing, training and development, performance management, and work force planning.
Responsibilities
I. Supervisor/manager responsibilities may include all of the following:
A. Staffing needs, to include interviewing and onboarding for new employees.
B. Training and development, as well as coaching and motivation, for staff.
C. Performance management, goal setting, employee engagement, and salary administration.
D. Work force management to include; unit equipment, software, and space needs, approving time off and overtime usage, and budget recommendations.
II. Accountable for the outcomes produced by direct reports and the financial exposure associated with the team's claim volume. Provide direction and coaching to facilitate positive results. Ensure unit is meeting expectations as defined by the Claim Unit's Best Practice guidelines.
III. Review and authorize settlements within Claim Supervisor authority and escalate with recommended plan of action as appropriate. Offer claim resolution techniques to complex claims including mediations, hearings, and settlement conferences.
IV. Monitor performance of team through the use of claim audits, work product review, and dialogue with direct reports. Assist and support the creation and implementation of audit action plan with suggested goals and training opportunities. Conduct coaching and mentoring interactions with team members. Provide meaningful career development guidance to direct reports.
V. Communicate effectively to team members, peers, and business partners. Champion department initiatives and change management through effective written and verbal communications. Initiate and implement process and procedural changes effectively to maintain productivity.
VI. Guide strategies for resolving customer concerns, providing oversight to claim handler or responding directly to customer as appropriate. Develop fair solutions to meet the needs of Church Mutual and our policyholders.
VII. Analyze management reports to ensure workloads are consistent with the skill level and experience of direct reports. Propose staffing solutions that align with unit and department goals and metrics.
VIII. Collaborate with claims management in the hiring process to ensure selection of qualified candidates for open positions. Maximize a positive onboarding/training experience through partnership with Learning and Development.
Qualifications
1. Prior Experience:
• Three to five years of commercial lines claims experience is required.
• Prior supervisory or leadership experience is preferred.
2. Education:
• Bachelor's degree, or equivalent in related insurance experience, is required.
• Leadership or supervisory training is desirable.
• Completion of either AIC, AIM, or SCLA designations is a plus.
3. Necessary Knowledge and Abilities:
• Strong leadership qualities and demonstrated leadership skills.
• Understanding of claim handling standards and strong knowledge of state and other regulatory requirements.
• Ability to obtain and maintain state adjusting license requirements and complete continuing education requirements.
• Ability to effectively listen to others and collaboratively share ideas and communicate effectively throughout all levels of the organization.
• Effective interpersonal skills in order to coach and lead individuals to their full potential to meet company objectives, and to work cohesively in a team environment.
• Ability to develop a comprehensive and thorough understanding of the claims system(s) and related sub-systems and its functions.
• Strong judgment, decision-making skills, and organizational abilities.
• Ability to approach problem-solving systematically and creatively.
• Knowledge of work-processing procedures and ability to recognize potential improvement opportunities.
• Knowledge and ability to work with various systems, software, applications, programs, and databases.
• Knowledge of the concepts of best practices, continuous improvement strategies, operational efficiency, and change management practices.
Church Mutual is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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• Bachelor's Degree, or commensurate work experience
• A minimum of 5-8 years' experience in either auto physical damage or bodily injury claims
• Claims leadership experience strongly preferred
• Strategic thinker, flexible and adaptable to rapid change and growth
• Proven claims support/success experience or experience as a claims representative or team leader and track record of providing excellent customer care
• Customer orientation and ability to adapt/respond to different types of individuals
• Experience with claims related technology for national claims program
• Balance the needs of the customer with the needs of the business
• Capable of writing with impact
• Ability to manage performance and motivate other team members
• Exceptional interpersonal skills
• Influence decisions cross-functionally and among executive leadership

But wait, there's more : As a people-first company, your health and well-being is a priority at Clearcover. While we do offer medical (and cover the vast majority of the premium), dental, vision (and cover 100% of those premiums) and 401K (we contribute 3% even if you contribute nothing), we've curated a stack of perks and benefits that stretch beyond the expected. With over half of our employees remote to the Chicago HQ office, we paved the way for flexible work locations and continue to offer this flexibility. Our people also have access to unlimited vacation, monthly mental health workshops, discounted gym memberships, equity in the company and an annual bonus program. Plus, if Clearcover is available in your state, you could have access to an employee discount on auto-insurance! Excited to learn more? Complete the application below!

Clearcover is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.

Did you know that women and minorities are less likely to apply to a position if they don't match 100% of the job qualifications? Don't let that be the reason you miss out on this opportunity! We encourage you to apply anyway. Don't count yourself out!

Planning, organizing, leading, controlling, and coordinating the day-to-day activities of a team of associates involved in providing services for a variety of client programs in Claims. This includes managing individual and team performance expectations and goals, providing individual coaching feedback sessions and maintaining singular focus on ensuring and improving agent call quality while improving the customer experience.
What makes us different?
Energetic environment and drive results while providing exceptional customer service. Employing individuals that are interested in learning our business, growing their expertise, and becoming a future leader. Assurant values a diverse workforce where employees are treated with respect, are encouraged to contribute, and have the opportunity for career growth.

What will be my duties and responsibilities in this job?
Manage inventory and quality assurance for all agents.Monitor daily production productivity and ensure all state-regulated tasks are completed within contractual SLA.Meet production operational standards by reviewing and monitoring the team dashboards and related reports.Recommends change to policies and procedures as necessary and may participate in the development and implementation of such changes.Communicate and review approved policies and procedures to direct reports and ensure compliance through periodic audits.Participate in the development of short- and long-term goals and plans for their workgroup.Directly supervise front-line employees, coaching, training, monitoring calls, and conducting performance reviews.Accomplish supervisory and human resource objectives such as hiring, performing performance reviews, mentoring/coaching, and disciplinary actions.Maintains records related to workgroup performance and attendance.Maintain a safe and healthy work environment by following and enforcing standards and procedures while complying with legal regulations.Develop positive morale and team atmosphere to enhance the employee experience of subordinates and positively impact associate engagement.Assist with the development, implementation, and administration of incentive/motivational programs.Prepares or assists in the preparation of related reports as needed.Develop rapport and relationship with internal teams.May conduct or participate in the analysis and resolution of operational problems.

What are the requirements needed for this position?
2 years of relevant experience2 years of leadership role experience High school diploma or GEDDemonstrated proficiency with Microsoft Office and the ability to navigate and enter data on multiple screens

What other skills/experience would be helpful to have?
Excellent interpersonal communication skills to encourage, coach, support, and provide necessary feedback to agents. Handle multiple tasks simultaneously with frequent interruptions, working under deadlines, creative thinking, making decisions based on incomplete information. Proficient computer skills are required as well as a willingness and aptitude for mastering new software Ability to solve problems effectively and efficiently.Bachelor's Degree

This position reports to the Claims Manager and receives light to moderate supervision. Hours of Operation: Monday - Friday 8 am - 5 pm Holiday schedule varies.

Helping People Thrive in a Connected World We work with the world's top brands to make smart devices simpler. Vehicles last longer. Homes more secure. Problems easier to solve. And we volunteer in communities all over the globe to help the world become a greener, better place. We come from a variety of countries, cultures and backgrounds. But we're united by our enduring values of common sense, common decency, uncommon thinking and uncommon results. So connect with us. Bring us your best work and your brightest ideas. And we'll bring you a place where you can thrive.
Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

Our Culture DefinedOur unique culture is a big reason why talented people choose Assurant and why they tend to stay. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We believe that staying on top doesn't mean sacrificing our values. We believe clarity of vision and a sense of purpose will carry us forward. And we take charge of our own success. We call it The Assurant Way.

Company OverviewAssurant is a leading global business services company that supports, protects and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world's leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products and other specialty products.

Equal Opportunity StatementAssurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state or local law in employment decisions.