Claims supervisor resume examples for 2025
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How to write a claims supervisor resume
Craft a resume summary statement
A well-written resume summary is basically an elevator pitch. You are summing up your skills and experience in a few sentences to wow recruiters, hiring managers, and decision makers into giving you an interview. Here are some tips to putting your best foot first with your resume summary:
Step 1: Mention your current job title or the role you're pursuing.
Step 2: Include your years of experience in claims supervisor-related roles. Consider adding relevant company and industry experience as relevant to the job listing.
Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.
Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.
Hiring managers spend under a minute reviewing resumes on average. This means your summary needs to demonstrate your value quickly and show why you are the perfect fit for the claims supervisor position.Hi, I'm Zippi, your job search robot. Let me write a first draft of your summary statement.
List the right project manager skills
Use your Skills section to show you have the knowledge and technical ability to do the job. Here is how to make the most of your skills section and make sure you have the right keywords:
- Look to the job listing. You often need to include the exact keywords from the job description. Take note of the skills listed for the job.
- Put all relevant hard and soft skills in your skills section.
- Be specific. If you are too broad, you may not be giving the best picture of your skills and leave the hiring manager uncertain of your abilities.
- Be up to date. Software names change and companies merge. Don't look out of touch by being careless.
- Be accurate. Spelling and even upper or lowercase can dramatically change meanings. Make sure you are correctly listing your skills.
Here are example skills to include in your “Area of Expertise” on a claims supervisor resume:
- Customer Service
- Corrective Action
- Claims Adjusters
- Litigation
- Claims Handling
- Performance Reviews
- Workers Compensation
- Performance Management
- Direct Reports
- Claims Processing
- Performance Evaluations
- Quality Standards
- Medical Claims
- CPT
- Coverage Issues
- Insurance Claims
- CMS
- HR
- Medicaid
- Settlement Authority
- Process Improvement
- State Regulations
- Performance Standards
- Bodily Injury Claims
- Disciplinary Actions
- TPA
- Claims Examiners
- Compensation Claims
- Commercial Property
- Staff Development
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How to structure your work experience
A work experience section is a vital part of your resume because it shows you have the experience to succeed in your next job.
- Put your most recent experience first. Prospective employers care about your most recent accomplishments the most.
- Put the job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
- Include only recent, relevant jobs. This means if you're a fairly experienced worker, you might need to leave off that first internship or other positions in favor of highlighting more pertinent positions.
How to write claims supervisor experience bullet points
Effective job bullet points do more than just describe your job duties. Instead, they should be specific and measurable accomplishments. Here are some strategies to mastering job bullet points:
- Use strong action verbs like Led, Built, or Optimized.
- Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
- Wrap it up by explaining the actions you took to achieve the result and how you made an impact.
Here are great bullet points from claims supervisor resumes:
Work history example #1
Senior Claims Representative
Local
- Negotiated with mutual carriers to determine appropriate loss apportionment.
- Reviewed EUO statements, PIP Applications, Med Records, and various other data base searches to clear and confirm coverage.
- Negotiated settlements as appropriate with Plaintiff Attorneys and/or Medical providers.
- Developed policies and procedures for internal processes for data management and HCFA (now CMS) compliance
- Advanced use of Microsoft Office Suite, Claims Management Systems, ISO, Accurint.
Work history example #2
Senior Claims Representative
Progressive
- Resolved no-fault disputes in the arbitration forum and court system in accordance with no-fault regulation and laws.
- Created an organizational design that optimized management oversight by converting geographic delivery across 3 states to a centralized model.
- Created and implemented training program for trainee and intermediate adjusters.
- Negotiated PIP, bodily injury and total-loss settlements.
- Coordinated potential fraud investigations with PIP.
Work history example #3
Claims Analyst
Claims Administration
- Distributed mail to claims divisions, logged Medicare and Medicaid batches for immediate processing.
- Received and processed after hours insurance calls and dispatched adjusters for critical situations.
- Provided claim updates to agents by working closely with numerous carriers and adjusters.
- Promoted to Sr. Claims Representative with three years in the insurance industry.
- Adjusted and reviewed paid claims submitted through member service providers Medicare/FEP Federal Claims Department/ICD9/CPT/DRG.
Work history example #4
Claims Representative
Farmers Insurance
- Scrutinized and investigated claims through dynamic communication and correspondence with relevant internal and external agents in a high-pressure, fast-paced environment.
- Reviewed and approved appraisals from independent adjusters.
- Mentored and developed technical talent of Team Leaders and adjusters
- Identified high-risk clients through investigative research and analysis in which referred to the SIU department.
- Worked in Mold Division supervising five independent adjusters.
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Add an education section to your resume
- The highest degree you have achieved.
- TWhere you attended school, and the dates (Although if you graduated some time ago, leave the date off to avoid ageism)
- TField of study
- TAny honors, relevant coursework, achievements, or pertinent activities
Here are some examples of good education entries from claims supervisor resumes:
Bachelor's Degree in business
DeVry University, Oakbrook Terrace, IL
2002 - 2005
Highlight your claims supervisor certifications on your resume
If you have any additional certifications, add them to the certification section.
Include the full name of the certification, along with the name of the issuing organization and date of obtainment.
If you have any of these certifications, be sure to include them on your claims supervisor resume:
- Associate in Claims (AIC)
- Chartered Property Casualty Underwriter (CPCU)
- Associate in General Insurance (AINS)
- Associate in Risk Management (ARM)
- Associate in Insurance Services (AIS)
- Certified Management Accountant (CMA)
- Certified Medical Office Manager (CMOM)
- Certified Work Adjustment Specialist (CWA)