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Most of the time, people do not need to use the insurance that they pay for. However, when there is an emergency, the claims support specialist ensures that clients get the coverage they deserve and that the insurance company doesn't get scammed.

A lot of the claims support specialist's job is processing paperwork. They use their knowledge of diagnostic codes and processes to fill client's claims for coverage. They communicate clearly with claims adjusters and clients to reach a settlement everyone can agree on. If there is a discrepancy, the claims support specialist springs into action and investigate potential fraud.

Claims support specialists can work for a variety of insurance companies, specializing in health, automotive, life, or any other kind of insurance. Usually, they don't need a college diploma. With the right data entry and organizational skills, a claims support specialist can be a valuable part of an insurance company's work.

There is more than meets the eye when it comes to being a claims support specialist. For example, did you know that they make an average of $16.93 an hour? That's $35,217 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Claims Support Specialist Do

There are certain skills that many claims support specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed computer skills, customer-service skills and listening skills.

Learn more about what a Claims Support Specialist does

How To Become a Claims Support Specialist

If you're interested in becoming a claims support specialist, one of the first things to consider is how much education you need. We've determined that 44.7% of claims support specialists have a bachelor's degree. In terms of higher education levels, we found that 2.4% of claims support specialists have master's degrees. Even though some claims support specialists have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a claims support specialist. When we researched the most common majors for a claims support specialist, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on claims support specialist resumes include high school diploma degrees or diploma degrees.

You may find that experience in other jobs will help you become a claims support specialist. In fact, many claims support specialist jobs require experience in a role such as customer service representative. Meanwhile, many claims support specialists also have previous career experience in roles such as administrative assistant or cashier.

Claims Support Specialist Career Paths

Average Salary for a Claims Support Specialist

Claims Support Specialists in America make an average salary of $35,217 per year or $17 per hour. The top 10 percent makes over $49,000 per year, while the bottom 10 percent under $24,000 per year.
Average Claims Support Specialist Salary
$35,217 Yearly
$16.93 hourly
$24,000
10 %
$35,000
Median
$49,000
90 %

What Am I Worth?

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Claims Support Specialist Education

Claims Support Specialist Majors

27.4 %

Claims Support Specialist Degrees

Bachelors

44.7 %

Associate

21.6 %

High School Diploma

19.4 %

Top Skills For a Claims Support Specialist

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 15.1% of claims support specialists listed data entry on their resume, but soft skills such as computer skills and customer-service skills are important as well.

Choose From 10+ Customizable Claims Support Specialist Resume templates

Zippia allows you to choose from different easy-to-use Claims Support Specialist templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Claims Support Specialist resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Claims Support Specialist Demographics

Claims Support Specialist Gender Distribution

Female
Female
78%
Male
Male
22%

After extensive research and analysis, Zippia's data science team found that:

  • Among claims support specialists, 77.7% of them are women, while 22.3% are men.

  • The most common race/ethnicity among claims support specialists is White, which makes up 63.0% of all claims support specialists.

  • The most common foreign language among claims support specialists is Spanish at 75.0%.

Online Courses For Claims Support Specialist That You May Like

Advertising Disclosure  The courses listed below are affiliate links. This means if you click on the link and purchase the course, we may receive a commission.
Technical Support Fundamentals
coursera

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you'll be introduced to the world of Information Technology, or IT. You'll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what's to come in this certificate program...

IT & Technical Support Guide to Helpdesk, Desktop & Servers
udemy
4.2
(916)

Learn how the different levels of IT technical support work, from service desk to infrastructure and server support...

Customer Service, Customer Support, And Customer Experience
udemy
4.4
(282)

Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

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Best States For a Claims Support Specialist

Some places are better than others when it comes to starting a career as a claims support specialist. The best states for people in this position are Iowa, Indiana, Washington, and Wisconsin. Claims support specialists make the most in Iowa with an average salary of $41,539. Whereas in Indiana and Washington, they would average $41,461 and $41,390, respectively. While claims support specialists would only make an average of $41,091 in Wisconsin, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Michigan

Total Claims Support Specialist Jobs:
1,696
Highest 10% Earn:
$58,000
Location Quotient:
1.49 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Iowa

Total Claims Support Specialist Jobs:
605
Highest 10% Earn:
$62,000
Location Quotient:
1.14 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Washington

Total Claims Support Specialist Jobs:
1,487
Highest 10% Earn:
$53,000
Location Quotient:
1.39 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Claims Support Specialists

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Top Claims Support Specialist Employers

Most Common Employers For Claims Support Specialist

Rank  Company  Average Salary  Hourly Rate  Job Openings  
1AIG$42,130$20.255
2Mercury Insurance$37,855$18.208
3American Family Insurance$37,354$17.9625
4American Strategic Insurance$35,217$16.939
5State Farm Insurance Agency$35,217$16.937
6Amerigroup$35,205$16.939
7Progressive$35,130$16.8935
8Allstate$35,014$16.8326
9Auto-Owners Insurance$34,988$16.825
10Erie Insurance$34,479$16.5865