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The differences between claims support specialists and claims coordinators can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a claims support specialist, becoming a claims coordinator takes usually requires 4-6 years. Additionally, a claims coordinator has an average salary of $38,620, which is higher than the $37,033 average annual salary of a claims support specialist.
The top three skills for a claims support specialist include data entry, dictation and claims support. The most important skills for a claims coordinator are customer service, patients, and data entry.
| Claims Support Specialist | Claims Coordinator | |
| Yearly salary | $37,033 | $38,620 |
| Hourly rate | $17.80 | $18.57 |
| Growth rate | -4% | -6% |
| Number of jobs | 120,650 | 27,332 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 48% |
| Average age | 40 | 44 |
| Years of experience | 12 | 6 |
Claims support specialists are the ones who make sure that the right amount of reimbursement rates is paid based on their client's contracts. Their job includes processing medical record requests and reviewing the secondary and tertiary claims for legitimacy. Working with physician and billing office employees to find resolutions for outstanding claim issues is a part of their responsibilities as claim support specialists. They also make follow up calls about unprocessed or denied insurance claims. And having good communication skills and knowledge in healthcare receivables and collections will help them succeed.
Claims coordinators are professionals who are responsible for coordinating activities that are related to handling and processing insurance claims for an organization. These coordinators must serve as liaison officer between the organization, insurance provider, and policyholders to communicate the status and eligibility for coverage for all relevant claims. They need to ensure that billing requirements are met by reviewing insurance claims. Claims coordinators must also answer all the inquiries of their clients while making recommendations to resolve any claim issues.
Claims support specialists and claims coordinators have different pay scales, as shown below.
| Claims Support Specialist | Claims Coordinator | |
| Average salary | $37,033 | $38,620 |
| Salary range | Between $28,000 And $47,000 | Between $31,000 And $47,000 |
| Highest paying City | Rancho Cordova, CA | Federal Way, WA |
| Highest paying state | Massachusetts | New Jersey |
| Best paying company | W. R. Berkley | Xcel Energy |
| Best paying industry | Insurance | Finance |
There are a few differences between a claims support specialist and a claims coordinator in terms of educational background:
| Claims Support Specialist | Claims Coordinator | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 48% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between claims support specialists' and claims coordinators' demographics:
| Claims Support Specialist | Claims Coordinator | |
| Average age | 40 | 44 |
| Gender ratio | Male, 22.3% Female, 77.7% | Male, 24.6% Female, 75.4% |
| Race ratio | Black or African American, 11.3% Unknown, 4.9% Hispanic or Latino, 18.3% Asian, 6.8% White, 58.1% American Indian and Alaska Native, 0.6% | Black or African American, 11.2% Unknown, 4.4% Hispanic or Latino, 17.0% Asian, 5.3% White, 61.6% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 7% | 10% |