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Become A Claims Technician

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Working As A Claims Technician

  • Getting Information
  • Processing Information
  • Documenting/Recording Information
  • Interacting With Computers
  • Organizing, Planning, and Prioritizing Work
  • Mostly Sitting

  • Repetitive

  • $47,000

    Average Salary

What Does A Claims Technician Do

Medical records and health information technicians, commonly referred to as health information technicians, organize and manage health information data by ensuring that it maintains its quality, accuracy, accessibility, and security in both paper files and electronic systems. They use various classification systems to code and categorize patient information for insurance reimbursement purposes, for databases and registries, and to maintain patients’ medical and treatment histories.

Duties

Health information technicians typically do the following:

  • Review patients’ records for timeliness, completeness, accuracy, and appropriateness of data
  • Organize and maintain data for clinical databases and registries
  • Track patient outcomes for quality assessment
  • Use classification software to assign clinical codes for reimbursement and data analysis 
  • Electronically record data for collection, storage, analysis, retrieval, and reporting
  • Maintain confidentiality of patients’ records

Health information technicians document patients’ health information, including their medical history, symptoms, examination and test results, treatments, and other information about healthcare services that are provided to patients. Their duties vary by employer and by the size of the facility in which they work.

Although health information technicians do not provide direct patient care, they work regularly with registered nurses and other healthcare professionals. They meet with these workers to clarify diagnoses or to get additional information to make sure that records are complete and accurate.

The increasing adaptation and use of electronic health records (EHRs) will continue to change the job responsibilities of health information technicians. Technicians will need to be familiar with, or be able to learn, EHR computer software, follow EHR security and privacy practices, and analyze electronic data to improve healthcare information, as more healthcare providers and hospitals adopt EHR systems.

Health information technicians can specialize in many aspects of health information. Some work as medical coders, sometimes called coding specialists, or as cancer registrars.

Medical coders typically do the following:

  • Review patient information for preexisting conditions, such as diabetes
  • Assign appropriate diagnoses and procedure codes for patient care, population health statistics, and billing purposes
  • Work as a liaison between the health clinician and billing offices

Cancer registrars typically do the following:

  • Review patients’ records and pathology reports to verify completeness and accuracy
  • Assign classification codes to represent the diagnosis and treatment of cancers and benign tumors
  • Conduct annual followups to track treatment, survival, and recovery
  • Compile and analyze cancer patient information for research purposes
  • Maintain facility, regional, and national databases of cancer patients

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How To Become A Claims Technician

Health information technicians typically need a postsecondary certificate to enter the occupation, although some may need an associate’s degree. Certification is often required.

Education

Postsecondary certificate and associate’s degree programs in health information technology typically include courses in medical terminology, anatomy and physiology, health data requirements and standards, classification and coding systems, healthcare reimbursement methods, healthcare statistics, and computer systems. Applicants to health information technology programs may increase their chances of admission by taking high school courses in health, computer science, math, and biology.

A high school diploma or equivalent and previous experience in a healthcare setting are enough to qualify for some positions, but most jobs for health information technicians require postsecondary education.

Important Qualities

Analytical skills. Health information technicians must be able to understand and follow medical records and diagnoses, and then decide how best to code them in a patient’s medical records.

Detail oriented. Health information technicians must be accurate when recording and coding patient information.

Integrity. Health information technicians work with patient data that are required, by law, to be kept confidential. They must exercise caution and a strong sense of ethics when working with this information in order to protect patient confidentiality.

Interpersonal skills. Health information technicians need to be able to discuss patient information, discrepancies, and data requirements with other professionals such as physicians and finance personnel.

Technical skills. Health information technicians must be able to use coding and classification software and the electronic health record (EHR) system that their healthcare organization or physician practice has adopted.

Licenses, Certifications, and Registrations

Most employers prefer to hire health information technicians who have certification, or they may expect applicants to earn certification shortly after being hired. A health information technician can earn certification from several organizations. Certifications include the Registered Health Information Technician (RHIT) and the Certified Tumor Registrar (CTR), among others.

Some organizations base certification on passing an exam. Others require graduation from an accredited program. Many coding certifications also require coding experience in a work setting. Once certified, technicians typically must renew their certification regularly and take continuing education courses.

A few states and facilities require cancer registrars to be licensed. Licensure requires the completion of a formal education program and the Certified Tumor Registrar (CTR) certification.

Advancement

Health information technicians may advance to other health information positions by receiving additional education and certifications. Technicians may be able to advance to a position as a medical or health services manager after completing a bachelor’s or master’s degree program and taking the required certification courses. Requirements vary by facility.

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Claims Technician Career Paths

Claims Technician
Claims Representative Claims Adjuster Assistant Manager
Project Manager
7 Yearsyrs
Claims Representative Claims Adjuster Office Manager
Practice Manager
9 Yearsyrs
Claims Representative Claims Adjuster Manager
Operations Manager
7 Yearsyrs
Claim Specialist Billing Specialist Team Leader
Account Manager
5 Yearsyrs
Claim Specialist Billing Specialist Accountant
Controller
9 Yearsyrs
Claim Specialist Billing Specialist Analyst
Program Manager
8 Yearsyrs
Technician Team Leader Assistant Manager
Assistant General Manager
5 Yearsyrs
Technician Team Leader Manager
Service Manager
6 Yearsyrs
Technician Technical Support Specialist Systems Administrator
Information Technology Manager
7 Yearsyrs
Underwriting Assistant Underwriter Account Manager
Business Manager
6 Yearsyrs
Underwriting Assistant Underwriter Operations Manager
Site Manager
7 Yearsyrs
Underwriting Assistant Underwriter Office Manager
Business Office Manager
7 Yearsyrs
Claims Analyst Analyst Manager
Co-Owner
6 Yearsyrs
Claims Analyst Analyst Assistant Manager
Center Manager
6 Yearsyrs
Claims Analyst Specialist Executive Assistant
Administrative Manager
6 Yearsyrs
Legal Assistant Human Resources Coordinator Benefit Specialist
Benefits Manager
8 Yearsyrs
Legal Assistant Specialist Field Service Technician
Senior Technologist
5 Yearsyrs
Legal Assistant Executive Assistant Human Resources Manager
Controller, Operations, And Human Resources Manager
9 Yearsyrs
Specialist Customer Service Supervisor Managing Supervisor
Health Information Manager
7 Yearsyrs
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Help others decide if this is a good career for them

Average Length of Employment
Claims Technician 4.0 years
Claims Clerk 3.5 years
Claims Adjudicator 3.5 years
Claim Specialist 3.3 years
Claims Coordinator 3.2 years
Claims Analyst 3.2 years
Claims Assistant 3.1 years
Claims Associate 2.9 years
Technician 2.7 years
Top Careers Before Claims Technician
Cashier 8.5%
File Clerk 3.7%
Internship 3.2%
Technician 3.2%
Clerk 2.9%
Secretary 2.2%
Top Careers After Claims Technician
Cashier 5.0%
Supervisor 3.4%
Technician 2.7%
Specialist 2.3%

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Top Skills for A Claims Technician

  1. Customer Service
  2. Insurance Companies
  3. Loss Reports
You can check out examples of real life uses of top skills on resumes here:
  • Provided excellent customer service to providers either via telephone or personal contacts.
  • Manage multiple priorities concurrently including correspondence with nursing facility, physicians office and insurance companies.
  • Set up new loss reports for Liability and Workers' Compensation claims, reviewed for completeness and assignment insuring clerical completion.
  • Worked as liaison with borrowers, contractors and insurance adjusters when necessary.
  • Reviewed and maintained all required data entry programs to insure all demographic information are accurate.

Claims Technician Demographics

Gender

Female

68.3%

Male

22.5%

Unknown

9.2%
Ethnicity

White

63.1%

Hispanic or Latino

15.8%

Black or African American

10.4%

Asian

7.3%

Unknown

3.5%
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Foreign Languages Spoken

Spanish

66.7%

Chinese

6.7%

Mandarin

6.7%

Portuguese

3.3%

Greek

3.3%

Hebrew

3.3%

French

3.3%

Dakota

3.3%

Italian

3.3%
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Claims Technician Education

Schools

University of Phoenix

23.7%

University of Wisconsin - Stevens Point

8.1%

Northeastern University

6.7%

Wayne Community College

5.9%

Ashford University

4.4%

The Academy

4.4%

Drexel University

4.4%

University of Cincinnati

3.7%

Salt Lake Community College

3.7%

University of Missouri - Columbia

3.7%

Eastern Kentucky University

3.7%

Strayer University

3.7%

Grand Canyon University

3.7%

University of North Texas

3.0%

Kean University

3.0%

American InterContinental University

3.0%

College of DuPage

3.0%

University of Central Florida

3.0%

Johnson County Community College

3.0%

Baker University

2.2%
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Majors

Business

33.0%

Health Care Administration

9.6%

Accounting

6.7%

Criminal Justice

4.5%

Liberal Arts

4.2%

Management

4.0%

Psychology

3.8%

Communication

3.6%

Nursing

3.3%

General Studies

3.1%

Education

3.1%

Legal Support Services

2.9%

Finance

2.7%

Human Resources Management

2.7%

Insurance

2.7%

English

2.2%

Sociology

2.2%

Marketing

2.0%

Elementary Education

1.8%

Medical Assisting Services

1.8%
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Degrees

Bachelors

39.3%

Other

28.9%

Associate

15.6%

Certificate

6.6%

Masters

6.1%

Diploma

2.7%

License

0.4%

Doctorate

0.4%
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