Senior Operations Manager jobs at Clari

Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organization and serve their clients better. We're also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our field-we are ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc. Our MissionFilevine is building the seamless intersection between legal and business by creating a world- class platform to help professionals scale. We're looking for a Customer Operations Manager who is passionate about solving problems, creating customer value, and driving long-term product adoption. If you thrive in a fast-paced environment and love helping customers succeed, we'd love to meet you. The Role: The Customer Operations Manager (CSM) leads the strategy and execution of the post-sale experience for Depositions by Filevine customers. You will directly manage a team of 3-5 Customer Success Associates and 3-5 Customer Support Associates. These associates will oversee a book of ~300 customer accounts and will manage long-term adoption and live support on depositions. This role blends team leadership with hands-on customer engagement. You'll deepen your expertise in Depositions, forecast account health, drive customer education, collaborate across GTM teams, and ensure that every customer realizes measurable value from the platform. What You'll Do & ManageCustomer Success & Adoption: - Manage and align goals for CSAs who own the post-sale experience, ensuring high engagement and long-term retention. - Become a product expert, answering functionality questions and diagnosing customer challenges. - Analyze usage trends and recommend tailored workflows to maximize customer ROI. Customer Education & Resources:- Create and maintain customer-facing content such as notice templates, best practices, guides, and training materials.- Collaborate cross-functionally to ensure education materials align with new product features and GTM efforts. Go-to-Market Collaboration:- Partner with Sales, Marketing, and Implementation to support product rollouts, onboarding journeys, and expansion opportunities.- Provide ground-level customer insights that help shape Filevine's GTM strategy. Issue Resolution & Cross-Functional Alignment:- Troubleshoot technical or workflow issues and route them to the correct internal teams for resolution.- Facilitate timely internal and external communication around open issues.- Identify fiscally responsible solutions that balance customer needs and contract terms. Customer Support:- Manage a team of customer support specialists who help with live deposition events. - Help create processes that streamline and optimize support through phone, email, and chat What You Bring 3+ years of experience in customer success or technical support, ideally in a fast-paced SaaS environment. Previous people-management experience, with a track record of developing and scaling customer-facing teams. Exceptional written and verbal communication skills. Strong organizational habits with the ability to stay proactive, responsive, and calm under pressure. Professionalism and confidence when navigating challenging or escalated conversations.A bias toward action, curiosity, and continual improvement. Experience with tools such as Zendesk, Talkdesk, Excel, Slack, Notion (or similar).Resilience and adaptability suited to a dynamic, startup-like environment Compensation Information: $115,000 - $137,000 The base salary range represents the low and high end of the salary range for this position. The total compensation package for this position will be determined by each individual's location, qualifications, education, work experience, skills and performance. We believe in the importance of pay equity - the range listed is just one component of Filevine's total compensation package for employees. This position is also eligible for a paid time off policy, as well as a comprehensive benefits package. Filevine is an Equal Opportunity Employer. Qualifications for employment, promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, veteran status, or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability, or if you have concerns related to Filevine's equal employment opportunities, you may contact us at ****************** Cool Company Benefits:- A dynamic, rapidly growing company, focused on helping organizations thrive - Medical, Dental, & Vision Insurance (for full-time employees)- Competitive & Fair Pay- Maternity & paternity leave (for full-time employees)- Short & long-term disability- Opportunity to learn from a dedicated leadership team- Centrally located open office building in Sugar House- Top-of-the-line company swag Privacy Policy NoticeFilevine will handle your personal information according to what's outlined in our Privacy Policy.

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. What does the Vice President of Operations really do? Think of yourself as the leader who will oversee day-to-day operations to support growth and add to the bottom line of the organization. You will focus on strategic planning, and goal-setting, and must be fully accountable for ensuring your entire organization is on track. Not just anyone is qualified for this role. We make sure we get the best of the best! As you tackle your new tasks for the day, you know that it will lead to one thing: You will provide management and oversight of all aspects of the business within your site; demonstrate a commitment to excellence and collaborate well with senior leadership. You are expected to meet the company's objectives, in addition to having a passion for success, and a proven record of successful strategic planning and implementation. You will provide direction and development, formulate policies and strategic plans for future growth, manage daily operations of personnel, purchasing, administration, and other departments; and improve operational efficiency in targeted areas including customer support and engagement. As Vice President of Operations: You will closely monitor revenue margins, develop guidelines for personnel evaluations, staff advancement, and redeployment. It is expected that you are highly collaborative and can build cross-functional relationships with departmental heads and management across the business. You will partner with department heads to maintain an efficient team structure and performance, using analytics, processes, and tools. You will maximize client engagements and work with your leadership team to develop plans to meet future site needs. Being the Vice President, you will maintain profit margins and develop internal control systems to ensure accountability. To achieve this, you need to develop strong relationships with outside partners, vendors, and advisors; as well as internal partners, including department supervisors and co-executives. Requirements: At least 7 years in a Senior Leadership role of a large business or enterprise. Strong financial management and budgeting skills; make sound business decisions based on data and statistics; can structure effective training & development programs and measure their success; leverage the use of the latest technology to enhance the growth of your organization Possess a “people first” leadership style with strong communication, interpersonal and leadership skills Thorough understanding of organizational behavior, workforce planning, metrics, and analytics. Autonomous vehicles / Fleet management experience (Nice to have). Education / Certifications: BS or BA is highly preferred but not required. Work Location / Work Schedule / Travel: 25% travel within the region the position is assigned. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. We invite you to explore all TaskUs career opportunities and apply through the provided URL ********************************

Team Pair Team is a public benefit company reimagining care for the safety net. As an AI-enabled medical group for Medicaid and Medicare, we deliver medical, behavioral, and social care by integrating shelters, pantries and other community-based organizations into our whole-person model. As California's largest complex care provider, we've proven our impact to reduce avoidable emergency care, including a 52% and 26% reduction in ER visits and hospitalizations respectively. Once scaled nationally, our approach would save tax payers $150B per year. With our years of experience and vast data collected, we are now building an AI platform that embeds social work agents across the safety net to truly unify our fragmented healthcare and welfare system. By scaling our country's frontline medical and social services workforce, we aim to bring high-touch care to everyone. At Pair Team, we're not just delivering care-we're transforming it. We're building a future where high-touch, community-driven care is accessible to everyone, especially the most underserved. Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most TechCrunch: Building for Medicaid's regulatory moment with Neil Batlivala from Pair Team Journal of General Internal Medicine: A Novel Intervention for Medicaid Beneficiaries with Complex Needs About the Opportunity As the VP, Operations at Pair Team, you will play a critical role in leading the day-to-day and growth of Pair Team's most prominent program. You'll ensure operational excellence, payer alignment, and scalable care delivery while working on mission-critical programs that help fuel the future direction of the company. This high-impact leadership role is at the center of our mission to transform care for underserved communities. This is a fully remote position reporting to the SVP of Field Operations. What You'll Do Oversee the day-to-day operations of our Enhanced Care Management (ECM) program to ensure delivery targets are consistently achieved Grow, manage, and scale a large, multi-disciplinary care operations team, which includes case managers, nurses and behavioral health providers Manage the P&L, including unit economics, for your service line Design and optimize workflows, processes, and staffing models to balance scalability, growth, and patient experience Collaborate with thought partners in product, clinical, finance and growth to ensure operational readiness for new initiatives Introduce and operationalize performance metrics to drive accountability in alignment with organizational priorities Lead change management efforts as they arise; which include but aren't limited to: reorganizations, KPI rollouts, growth initiatives, etc. What You'll Need 8+ years of experience in operations with at least 5+ years of experience developing and leading large field teams Experience with managing a P&L, including unit economics Well versed in driving key performance metrics, building a high-performing team, and change management Ownership mindset - own driving results for the mission, business, and customer experience Strong collaboration skills with thought partners from product, clinical and finance teams Proven ability to translate operational needs into clear product requirements and able to drive them from ideation to execution with technical leaders/functions Strong desire to work in an early stage startup environment that is fast paced, complex, and has minimal barriers to make decisions (no “red tape”), and requires a “roll up your sleeves” attitude Passion for helping individuals experiencing complex chronic needs such as homelessness, severe mental illness, and substance use disorder Bonus points for additional experience in healthcare, scaling field-based care delivery models, introducing new performance frameworks, and/or coaching managers through transitions Able to flex your schedule to support a California-based team in a fully remote environment Our Values Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection. Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness. Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo. Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent. Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others. Because We Value You Competitive salary: $215,000 - $230,000 Equity compensation package Flexible vacation policy - take the time you need to recharge Comprehensive medical, dental, and vision coverage 401(k) 100% company-sponsored short and long-term disability and life insurance Subsidized backup childcare and caregiver supports through Wellthy Work entirely from the comfort of your own home Monthly $100 work from home expense stipend We provide the equipment needed for the role Opportunity for rapid career progression with plenty of room for personal growth! Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law. Pair Team participates in E-Verify to verify employment eligibility for new hires. Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use. We do not conduct any TA business outside of ***************** emails. If you're ever concerned about spam or fraudulent activity, please reach out to ***********************. Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we're unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!

Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members. About the Role We are building a People organization that doesn't look like anything HR teams have done before. We are designing a People Product Organization, one that treats people workflows like beautifully orchestrated systems, integrates AI-driven intelligence into every layer of design, and builds experiences that are so seamless they feel invisible. The Director, People Talent & Operations is a co-architect of the next evolution of HR, a role for someone who wants to help define the category of what HR will look like in the age of AI, automation, and systems design. This leader will shape how the entire People function operates. They will architect the end-to-end HR system, turning complexity into clarity, redesign experiences, integrate workflows across Talent, People Ops, and systems teams, and elevate our operational model into something that is simple, scalable, and category-defining. This is a builder role, a designer role, and a systems-thinking role - Not a maintenance role. We are looking for someone who wants to imagine (and build) the future of People Operations. Responsibilities Design the next generation of People and Recruiting Operations Distill deeply complex processes, requirements, and systems into intuitive, elegant workflows that anyone can understand and adopt Architect the workflows, operating model, and design patterns of a new People function Implement a design forward approach to how people and recruiting operations build solutions Introduce modern, product-inspired approaches including emerging AI capabilities to People experience, delivery, and scale Implement a diagnose, solution/design, build/launch and iterate operating rhythm and cadence for the team Apply systems thinking and first-principles problem solving to identify root problems, prevent future issues, and design durable long-term solutions rather than reactive fixes Lead the People & Recruiting Operations teams Provide leadership, alignment, and clarity across global People Ops and Recruiting Ops workflows Partner with our Sr. Manager, People Operations to elevate delivery, standards, and execution Ensure day-to-day operations are reliable, consistent, and built for scale Support regional HR generalists and country operations as local extensions of global design Co-create the People product with Systems, Automation & Data partners Translate experience design into system logic and automated workflows Partner deeply with business systems teams to bring seamless, self-service experiences to life Build integrated People products that connect ATS, HRIS, performance, compensation, and identity systems Identify opportunities to eliminate manual work, reduce friction, and improve experience About You 10+ years in People Ops, Talent Ops, HR Ops, or People program design Excited about experimenting with AI tools and identifying opportunities to apply AI to improve workflows, insights, and employee experience You are known for “creating clarity out of chaos”, simplifying complex problems is your superpower Experience leading teams and comfortable operating as a player-coach in a dynamic and fast paced environment Strong workflow/process design skills; you can map, simplify, and rebuild complex systems Systems thinker with experience partnering with HRIS, automation, or product teams Skilled at driving alignment across stakeholders Clear, structured communicator with a bias for simplicity Energized by building new models and rethinking how People work gets done Why Join Us This is an opportunity to: Help build a People function that becomes a model for the industry Design the operating system for how employees experience work Modernize People & Talent Operations through simplicity, design, automation and AI Create meaningful impact across the entire company Build something new - not maintain something old If you want to help define the future of HR, we'd love to meet you. The listed Pay Range reflects base salary range, except for sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commission/sales bonus targets and annual base salary for the role. This pay range may be inclusive of several career levels at Apollo and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process. Additional benefits for this role may include equity; company bonus or sales commissions/bonuses; 401(k) plan; at least 10 paid holidays per year, flex PTO, and parental leave; employee assistance program and wellbeing benefits; global travel coverage; life/AD&D/STD/LTD insurance; FSA/HSA and medical, dental, and vision benefits. Annual Pay Range$168,000-$210,000 USDWe are AI Native Apollo.io is an AI-native company built on a culture of continuous improvement. We're on the front lines of driving productivity for our customers-and we expect the same mindset from our team. If you're energized by finding smarter, faster ways to get things done using AI and automation, you'll thrive here. Why You'll Love Working at Apollo At Apollo, we're driven by a shared mission: to help our customers unlock their full revenue potential. That's why we take extreme ownership of our work, move with focus and urgency, and learn voraciously to stay ahead. We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact. Collaboration is at our core-we're all for one, meaning you'll have a team across departments ready to help you succeed. We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins. If you're looking for a place where your work matters, where you can push boundaries, and where your career can thrive-Apollo is the place for you. Learn more here!

Working at RippleMatch: The current status quo of finding a first job is broken: Traditional career services and job boards with millions of postings aren't very helpful, and figuring out where to begin your career is a difficult and overwhelming decision. It's also not a fair contest. For many Gen Z candidates, opportunity is limited based on where they attend school and their personal networks.RippleMatch is changing the way Gen Z finds work. Our recruitment platform leverages AI to automate inbound applicant review and outbound sourcing, matching candidates to the right roles and eliminating the most time-intensive parts of the recruitment process for both sides. Leading employers leverage RippleMatch to build diverse, high-performing teams and Gen Z job seekers across the country trust RippleMatch to launch and grow their careers. Since launching RippleMatch from a college dorm room in 2016, we've raised $88 million in venture funding - including from prominent investors like Goldman Sachs - helped tens of thousands of users find jobs, expanded to 1,700+ colleges & universities, and brought on hundreds of leading employers as customers (such as EY, eBay, MongoDB, and more). Our tight-knit lean team of talented people work hard, celebrate wins, and care deeply about changing the way finding a job works. The role: We are hiring a Customer Operations Manager to maximize our annual customers' results on our platform. Customer Operations Managers sit within the Customer Success department and are the operations and analytical powerhouse that ensures our partners are getting the most out of our product. You'll spend the day immersed in our software, managing every behind-the-scenes task for recruitment teams to build a positive customer experience and deliver top talent for them to hire. In this role you will: Provide daily operational support for our annual partners Manage a book of 40 accounts and support all of the backend & operational tasks for customers, as well as ad hoc customer requests Collaborate with our Customer Success Managers to ensure we're providing strong ROI for our customers Closely monitor data on customer product adoption to ensure they are getting the most out of our product suite Use data analysis to inform and drive decision-making on your book of business Become an expert on the ins and outs of the RippleMatch platform Help solve tricky customer issues with product-focused solutions Relay feedback and advocate for customer and candidate product improvements Comfortably utilize and examine our data to solve customer problems and analyze trends Manage projects to help push account-specific and Customer Success team objectives forward Help students find their dream jobs What you'll bring to the team: 0-3 years of experience working on detail-oriented operational tasks or projects A self-starter mentality with a strong work ethic Laser-focused attention to detail and willingness to tackle any assignment, no matter how small A competitive nature and strong desire to win Data-driven and a constant drive to utilize data to answer questions and inform customer strategy Resourceful; Strong problem-solving skills, and a determination to always find creative solutions Excellent written & verbal communication skills Experience managing projects from the beginning of the ideation phase through to conclusion is a plus Experience using tools for data analysis, such as Excel or Google Sheets; SQL proficiency is a plus Experience working at a startup is a plus Culture & Perks: At RippleMatch, we understand that our success stems from the people we have on board, which is why we invest heavily in our team's well-being and growth. We offer a full slate of perks, including equity, paid vacation, a pre-tax commuter program, discounted Citi Bike and Peloton memberships, and - our favorite thing - comprehensive FREE healthcare benefits. We work hard to foster a culture of constant self-improvement, actual ownership, and positivity. At our core, we are a tight-knit team that works hard, celebrates wins, and cares deeply about changing the way finding a job works. We are going to fundamentally transform the hiring landscape and won't settle for anything less. RippleMatch offers a flexible hybrid work environment for this role. Our physical office is conveniently located near Union Square in New York City. The salary range for this position is $60,000 to $80,000, depending on relevant experience, in accordance with New York City pay transparency requirements We believe in maintaining a culture that can cut across distance to suit our employees who choose to be remote as well as those who prefer to come into the office. We host monthly virtual events as well as monthly in-person events, team-wide virtual activities every month like Wellness Challenges, and a time to hear from our founders regularly regardless of location. Creating strong bonds between RippleMatch team members means a lot to us, and while we know that this can be done remotely, we also invest heavily in creating opportunities to make sure remote employees get plenty of in-person time. RippleMatch is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

As the Operations Director for Renewal and Customer Success function, you will be pivotal in maximizing customer lifetime value and driving the long-term success of our business. In this role, you will lead a team responsible for the entire renewal and customer success operations, your strategic vision, operational expertise, and advanced reporting skills will be essential in developing and executing renewal and customer success strategies that elevate customer experience, optimize revenue, and drive business growth. Essential Duties and Responsibilities: Design and execute a comprehensive renewal and customer success operations strategy that aligns with overarching business objectives and revenue targets. Foster Cross-Functional Collaboration: Collaborate closely with Sales, Customer Success, Legal, and Finance teams to synchronize renewal goals, policies, uncover growth opportunities, and proactively mitigate churn risks. Stay Informed: Maintain a deep understanding of industry trends, competitive landscape, and customer feedback to continuously refine renewal strategies and enhance strategic decision-making. Oversee Renewal Process, Manage the end-to-end renewal process to ensure timely and accurate renewals, upsells, and expansions. Optimize Processes and Tools: Implement and continuously improve processes, policies and tools to boost efficiency, accuracy, and scalability in renewal management. Build Strong Customer Relationships: Cultivate strong relationships with key customers, understanding their business needs and proactively addressing any concerns or challenges. Collaborate for Success: Work closely with Sales and Customer Success teams to identify and overcome barriers to renewal, such as product adoption, customer satisfaction, or contract-related issues and renewal policies Proven track record of spearheading initiatives to reduce churn within the organization, coupled with adeptness in developing comprehensive reporting mechanisms to track and analyze churn metrics effectively. Establish KPIs: Define and monitor key performance indicators (KPIs) to evaluate the effectiveness of renewal strategies and identify areas for continuous improvement. Analyze Renewal Data: Conduct comprehensive analyses of renewal and customer success metrics, trends, and customer behavior to generate insights and propose actionable recommendations. Reporting and Insights: Prepare detailed reports and presentations for senior leadership, showcasing renewal performance, revenue forecasts, and retention rates and be a single point of contact for driving MBRs, QBRs for leadership teams Planning and forecasting: Ensuring accurate forecast tracking of in-quarter outlooks and end-of-quarter actuals against forecasted plans, and provide clear insights about the business using the forecast data to leadership team Drive Strategic Decisions: Use data-driven insights to inform strategic decisions, ensuring alignment with overall business objectives and revenue goals. Cultivate Customer-Centric Culture: Foster a customer-centric mindset within the renewal team, prioritizing customer experience and success. Enhance Collaboration: Partner with the Customer Success team to develop and execute proactive engagement plans that deliver value to customers and boost renewal rates. Improve Customer Onboarding and Adoption: Identify and implement initiatives to enhance customer onboarding, adoption, and overall experience, working collaboratively with customer success and cross-functional teams. Drive Continuous Improvement: Continuously seek and act on opportunities to refine policies, processes and strategies that improve the customer experience, renewal and retention efforts. Desired Skills & Experience Leadership Experience: Minimum of seven 10 years in a senior role overseeing subscription renewal and customer success operations or a comparable field within the SaaS industry. Proven ability to develop strategies, translate them into initiatives and track successful delivery. Analytical Proficiency: Strong ability to analyze data, identify patterns, and make informed, data-driven decisions. Negotiation and Contract Management: Proven expertise in negotiation and managing contracts, focusing on revenue maximization and churn reduction. Team Leadership: Track record of successfully leading and motivating teams, promoting a collaborative and achievement-oriented culture. Cross-Functional Collaboration: Adept at facilitating cross-functional teamwork, establishing trust, making decisive judgments, and communicating issues effectively. Communication and Interpersonal Skills: Superior communication and interpersonal skills, with the ability to build strong relationships and influence stakeholders at various levels. Technical Knowledge: Experience with CRM, customer success and renewal management tools (e.g., Salesforce, CPQ, Clari etc) is highly preferred. #LI-NM2 The minimum and maximum base salaries for this role are posted below; additionally, the role is eligible for bonus potential, equity and benefits. The range displayed reflects the minimum and maximum target for new hire salaries for the role based on U.S. location. Within the range, the salary offered will be determined by work location and additional factors, including job-related skills, experience, and relevant education or training.US Pay Range$200,400-$280,800 USDJoin Us in Securing the World's Data Rubrik (RBRK), the Security and AI Operations Company, leads at the intersection of data protection, cyber resilience, and enterprise AI acceleration. Rubrik Security Cloud delivers complete cyber resilience by securing, monitoring, and recovering data, identities, and workloads across clouds. Rubrik Agent Cloud accelerates trusted AI agent deployments at scale by monitoring and auditing agentic actions, enforcing real-time guardrails, fine-tuning for accuracy and undoing agentic mistakes. Linkedin | X (formerly Twitter) | Instagram | Rubrik.com Inclusion @ Rubrik At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world's data. Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential. Our inclusion strategy focuses on three core areas of our business and culture: Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here. Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries. Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities. Equal Opportunity Employer/Veterans/Disabled Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at ************* if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. EEO IS THE LAW NOTIFICATION OF EMPLOYEE RIGHTS UNDER FEDERAL LABOR LAWS

As the Operations Director for Renewal and Customer Success function, you will be pivotal in maximizing customer lifetime value and driving the long-term success of our business. In this role, you will lead a team responsible for the entire renewal and customer success operations, your strategic vision, operational expertise, and advanced reporting skills will be essential in developing and executing renewal and customer success strategies that elevate customer experience, optimize revenue, and drive business growth. **Essential Duties and Responsibilities:** + Design and execute a comprehensive renewal and customer success operations strategy that aligns with overarching business objectives and revenue targets. + Foster Cross-Functional Collaboration: Collaborate closely with Sales, Customer Success, Legal, and Finance teams to synchronize renewal goals, policies, uncover growth opportunities, and proactively mitigate churn risks. + Stay Informed: Maintain a deep understanding of industry trends, competitive landscape, and customer feedback to continuously refine renewal strategies and enhance strategic decision-making. + Oversee Renewal Process, Manage the end-to-end renewal process to ensure timely and accurate renewals, upsells, and expansions. + Optimize Processes and Tools: Implement and continuously improve processes, policies and tools to boost efficiency, accuracy, and scalability in renewal management. + Build Strong Customer Relationships: Cultivate strong relationships with key customers, understanding their business needs and proactively addressing any concerns or challenges. + Collaborate for Success: Work closely with Sales and Customer Success teams to identify and overcome barriers to renewal, such as product adoption, customer satisfaction, or contract-related issues and renewal policies + Proven track record of spearheading initiatives to reduce churn within the organization, coupled with adeptness in developing comprehensive reporting mechanisms to track and analyze churn metrics effectively. + Establish KPIs: Define and monitor key performance indicators (KPIs) to evaluate the effectiveness of renewal strategies and identify areas for continuous improvement. + Analyze Renewal Data: Conduct comprehensive analyses of renewal and customer success metrics, trends, and customer behavior to generate insights and propose actionable recommendations. + Reporting and Insights: Prepare detailed reports and presentations for senior leadership, showcasing renewal performance, revenue forecasts, and retention rates and be a single point of contact for driving MBRs, QBRs for leadership teams + Planning and forecasting: Ensuring accurate forecast tracking of in-quarter outlooks and end-of-quarter actuals against forecasted plans, and provide clear insights about the business using the forecast data to leadership team + Drive Strategic Decisions: Use data-driven insights to inform strategic decisions, ensuring alignment with overall business objectives and revenue goals. + Cultivate Customer-Centric Culture: Foster a customer-centric mindset within the renewal team, prioritizing customer experience and success. + Enhance Collaboration: Partner with the Customer Success team to develop and execute proactive engagement plans that deliver value to customers and boost renewal rates. + Improve Customer Onboarding and Adoption: Identify and implement initiatives to enhance customer onboarding, adoption, and overall experience, working collaboratively with customer success and cross-functional teams. + Drive Continuous Improvement: Continuously seek and act on opportunities to refine policies, processes and strategies that improve the customer experience, renewal and retention efforts. **Desired Skills & Experience** + Leadership Experience: Minimum of seven 10 years in a senior role overseeing subscription renewal and customer success operations or a comparable field within the SaaS industry. + Proven ability to develop strategies, translate them into initiatives and track successful delivery. + Analytical Proficiency: Strong ability to analyze data, identify patterns, and make informed, data-driven decisions. + Negotiation and Contract Management: Proven expertise in negotiation and managing contracts, focusing on revenue maximization and churn reduction. + Team Leadership: Track record of successfully leading and motivating teams, promoting a collaborative and achievement-oriented culture. + Cross-Functional Collaboration: Adept at facilitating cross-functional teamwork, establishing trust, making decisive judgments, and communicating issues effectively. + Communication and Interpersonal Skills: Superior communication and interpersonal skills, with the ability to build strong relationships and influence stakeholders at various levels. + Technical Knowledge: Experience with CRM, customer success and renewal management tools (e.g., Salesforce, CPQ, Clari etc) is highly preferred. \#LI-NM2 The minimum and maximum base salaries for this role are posted below; additionally, the role is eligible for bonus potential, equity and benefits. The range displayed reflects the minimum and maximum target for new hire salaries for the role based on U.S. location. Within the range, the salary offered will be determined by work location and additional factors, including job-related skills, experience, and relevant education or training. US Pay Range $200,400-$280,800 USD **Join Us in Securing the World's Data** Rubrik (RBRK), the Security and AI Operations Company, leads at the intersection of data protection, cyber resilience, and enterprise AI acceleration. Rubrik Security Cloud delivers complete cyber resilience by securing, monitoring, and recovering data, identities, and workloads across clouds. Rubrik Agent Cloud accelerates trusted AI agent deployments at scale by monitoring and auditing agentic actions, enforcing real-time guardrails, fine-tuning for accuracy and undoing agentic mistakes. Linkedin (******************************************************************** | X (formerly Twitter) (****************************** | Instagram (************************************* | Rubrik.com **Inclusion @ Rubrik** At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world's data. Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential. **Our inclusion strategy focuses on three core areas of our business and culture:** + Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here. + Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries. + Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities. **Equal Opportunity Employer/Veterans/Disabled** Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at ************* if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. EEO IS THE LAW (*********************************************************************************************** NOTIFICATION OF EMPLOYEE RIGHTS UNDER FEDERAL LABOR LAWS

Job Description Crusoe's mission is to accelerate the abundance of energy and intelligence. We're crafting the engine that powers a world where people can create ambitiously with AI - without sacrificing scale, speed, or sustainability. Be a part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that's setting the pace for responsible, transformative cloud infrastructure. About this Role: The Director of Customer Operations will be the strategic and technical backbone of the Customer Organization, responsible for driving operational excellence, efficiency, and scale across the entire customer journey. This role directly manages the systems, data, processes, and programs that enable our Customer Success Managers (CSMs) to maximize customer value and drive advocacy. The ideal candidate is a process architect, a Gainsight expert, and a hands-on data analyst. What You'll Be Working On: You will lead the strategy and execution across four critical operational verticals: 1. Customer Enablement and Adoption Content Strategy: Partner with Product and Marketing teams to define the enablement roadmap, ensuring customers have timely access to the resources needed for maximum adoption and usage. Training Programs: Implement and track customer-facing training and enablement adoptions (e.g., certifications, knowledge base usage). Efficacy Measurement: Develop metrics (e.g., content usage, time-to-value, decreased support tickets) to prove the ROI of customer enablement initiatives. 2. Reporting, Tooling, and Data Focus Business Analyst Role: Act as the lead Business Analyst for Customer Success, deeply evaluating the current tool stack (e.g., Salesforce, Gainsight, BI tools) and recommending tooling and automation solutions to improve CSM efficiency. Data Integrity & KPIs: Define and manage core Customer Success KPIs (e.g., Net Revenue Retention, Churn, Customer Lifetime Value, Health Score). Ensure data accuracy across all platforms. Advocacy Tooling: Design and deploy systems and processes for customer reference programs, testimonials, and case studies, specifically by implementing tooling for the customer to drive advocacy and maximize the pool of satisfied promoters. What You'll Bring to the Team: 10+ years of experience in Customer Experience, Cloud Operations, or Support leadership, ideally in IaaS, AI infrastructure, or enterprise cloud environments. Proven track record building or scaling Customer Operations in a fast-growth technical setting. Strong technical fluency in cloud platforms (GPU, compute, networking, storage) and ability to collaborate effectively with Engineering and SRE teams. Excellent communication and storytelling skills - capable of translating complex operational data into clear insights for executive audiences. Build and scale the global Customer Operations organization, Education, and Analytics. Define the customer journey from onboarding through renewal; create playbooks, CTAs, and lifecycle automation to ensure proactive engagement. Oversee data pipelines and dashboards (Zendesk, Gainsight, BigQuery,, etc.) to provide visibility into customer health, incidents, and sentiment. Benefits: Industry competitive pay Restricted Stock Units in a fast growing, well-funded technology company Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents Employer contributions to HSA accounts Paid Parental Leave Paid life insurance, short-term and long-term disability Teladoc 401(k) with a 100% match up to 4% of salary Generous paid time off and holiday schedule Cell phone reimbursement Tuition reimbursement Subscription to the Calm app MetLife Legal Company paid commuter benefit; $300/month Compensation Range Compensation will be paid in the range of up to $190,000-$237,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicant's knowledge, education, and abilities, as well as internal equity and alignment with market data. Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

Crusoe's mission is to accelerate the abundance of energy and intelligence. We're crafting the engine that powers a world where people can create ambitiously with AI - without sacrificing scale, speed, or sustainability. Be a part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that's setting the pace for responsible, transformative cloud infrastructure. About this Role: The Director of Customer Operations will be the strategic and technical backbone of the Customer Organization, responsible for driving operational excellence, efficiency, and scale across the entire customer journey. This role directly manages the systems, data, processes, and programs that enable our Customer Success Managers (CSMs) to maximize customer value and drive advocacy. The ideal candidate is a process architect, a Gainsight expert, and a hands-on data analyst. What You'll Be Working On: You will lead the strategy and execution across four critical operational verticals: 1. Customer Enablement and Adoption Content Strategy: Partner with Product and Marketing teams to define the enablement roadmap, ensuring customers have timely access to the resources needed for maximum adoption and usage. Training Programs: Implement and track customer-facing training and enablement adoptions (e.g., certifications, knowledge base usage). Efficacy Measurement: Develop metrics (e.g., content usage, time-to-value, decreased support tickets) to prove the ROI of customer enablement initiatives. 2. Reporting, Tooling, and Data Focus Business Analyst Role: Act as the lead Business Analyst for Customer Success, deeply evaluating the current tool stack (e.g., Salesforce, Gainsight, BI tools) and recommending tooling and automation solutions to improve CSM efficiency. Data Integrity & KPIs: Define and manage core Customer Success KPIs (e.g., Net Revenue Retention, Churn, Customer Lifetime Value, Health Score). Ensure data accuracy across all platforms. Advocacy Tooling: Design and deploy systems and processes for customer reference programs, testimonials, and case studies, specifically by implementing tooling for the customer to drive advocacy and maximize the pool of satisfied promoters. What You'll Bring to the Team: 10+ years of experience in Customer Experience, Cloud Operations, or Support leadership, ideally in IaaS, AI infrastructure, or enterprise cloud environments. Proven track record building or scaling Customer Operations in a fast-growth technical setting. Strong technical fluency in cloud platforms (GPU, compute, networking, storage) and ability to collaborate effectively with Engineering and SRE teams. Excellent communication and storytelling skills - capable of translating complex operational data into clear insights for executive audiences. Build and scale the global Customer Operations organization, Education, and Analytics. Define the customer journey from onboarding through renewal; create playbooks, CTAs, and lifecycle automation to ensure proactive engagement. Oversee data pipelines and dashboards (Zendesk, Gainsight, BigQuery,, etc.) to provide visibility into customer health, incidents, and sentiment. Benefits: Industry competitive pay Restricted Stock Units in a fast growing, well-funded technology company Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents Employer contributions to HSA accounts Paid Parental Leave Paid life insurance, short-term and long-term disability Teladoc 401(k) with a 100% match up to 4% of salary Generous paid time off and holiday schedule Cell phone reimbursement Tuition reimbursement Subscription to the Calm app MetLife Legal Company paid commuter benefit; $300/month Compensation Range Compensation will be paid in the range of up to $190,000-$237,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicant's knowledge, education, and abilities, as well as internal equity and alignment with market data. Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

About this role We're looking for a strategic, detail-oriented, and highly analytical Director of Revenue and Payer Operations to serve as a key internal leader in our growth efforts. You'll play a critical role in structuring frameworks for new market entry, scaling go-to-market processes, optimizing contract performance, and driving revenue growth. You'll report directly to the Head of Growth Partnerships and work closely with the Associate Director of Value-Based Contracting, Partnerships Manager, and Directors of RCM, Product, and Data. This is a hands-on role that blends financial analysis, operational oversight, and strategic guidance. You'll be a great fit for this role If you have deep healthcare finance and contracting expertise, thrive in a data-driven environment, and can move seamlessly between strategy and execution. Success in this role Contracting & Operations Manage operational tracking for the payer contracting function, including reimbursement terms, pipeline reporting, and forecasting Conduct fee schedule analyses, assess financial impact, and advise on coding/reimbursement alignment to support performance under value-based contracts Build and maintain financial models to inform rate negotiations and track contract performance Partner with Finance and Operations to ensure smooth contract implementation Support large or complex contract opportunities, ensuring cross-functional alignment Strategy & Market Development Research and analyze Medicaid policy, market dynamics, and competitor positioning to inform market entry strategy Develop strategic frameworks for growth, including FFS optimization and value-based contracting readiness Advise leadership on opportunities and risks tied to payer strategy Provide modeling, research, and contracting insights to support business development initiatives Performance Tracking Monitor contract performance against metrics and targets Track payments, quality measures, and incentive programs, identifying gaps and opportunities Partner with Finance and Ops to ensure reporting accuracy and compliance Develop dashboards and reporting to guide business decisions and optimize payer strategy Deliver regular KPI reporting to leadership, highlighting risks and opportunities Internal Partnership & Stakeholder Management Act as the central business partner for internal teams (Data, Product, Finance, Clinical) on payer strategy and operations Create and maintain source-of-truth documents and dashboards Take on high-priority special projects to advance payer-facing growth Requirements Minimum 5 years in healthcare contracting, strategy, consulting, or payer/provider partnerships Expertise in fee schedules, coding, and reimbursement analysis Strong understanding of Medicaid programs and value-based care models Proven track record managing complex projects and delivering insights to senior leadership Analytical, detail-oriented, and an excellent communicator, with the ability to move between high-level strategy and hands-on execution Work environment This is a fully remote role but we are currently only hiring candidates located in the following states: AZ, CA, CO, FL, GA, ID, IL, KY, MA, NC, NJ, NY, OH, OR, PA, SC, TN, TX, UT, WA, and WV. Applicants must reside and work in one of those states to be considered. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Office Requirements: Boulder teammates working with sensitive information must have a dedicated, private workspace with a lockable door and high-speed internet to maintain a secure, distraction-free environment, ensuring compliance with HIPAA and confidentiality standards Boulder Care employees are free to use our river-front HQ located in Portland, OR whenever they would like Expected hours of work This is a full-time remote position expected to work 40 hours between Monday-Friday. Compensation The starting pay range for this position is $145,000 - $160,000; base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including equity grants in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave). Some of Boulder's amazing benefits for regular, full-time employees Contribution to meaningful, life-saving work! Comprehensive medical, dental, vision, and short-term disability benefits designed to take care of our employees and their families Mental Health Services via Regence, Doctors on Demand, and EAP for continuous care 4 weeks of vacation accrued per calendar year with a tenured increase to 5 weeks at 2 years of employment Sick leave accrued at 1 hr for every 30 hrs paid 9 Paid Holidays per year 12 weeks of 100% paid parental leave for the birth or adoption of a child (after 6 months of employment) 401(k) retirement savings Remote friendly with hardware provided to complete your work duties Our values The people we care for always come first Our opportunity is also our duty, in service to others Share facts to change minds, instill empathy to change hearts Move the industry forward: follow the data Strong individuals, stronger together Boulder Care believes the people who manage our product and team should be representative of those who use the platform. This includes people from backgrounds that are historically underrepresented in the industry. We celebrate differences and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, citizenship, marital status, disability, gender identity or veteran status. If you are a qualified person with a passion for what we do, please apply!

Team At Pair Team, we're an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve. We're building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support. Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients. We're one of the largest Enhanced Care Management providers in California and are on track to build the nation's largest clinically integrated network supporting high-need patients. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions. At Pair Team, were not just delivering care - we're building the future of more equitable, community-driven healthcare. Our Values Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection. Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness. Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo. Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent. Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others. In the News Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most TechCrunch: Building for Medicaid's regulatory moment with Neil Batlivala from Pair Team Axios: Pair Team collects $9M for Medicaid-based care About the Opportunity The Regional Operations Director - Field oversees the full operational performance of your assigned region. You will manage a large, distributed field team delivering Enhanced Care Management and community-based care, ensuring your region meets its financial targets, visit expectations, quality standards, and plan-driven requirements. This role requires a strong operator who can balance strategic thinking with hands-on execution. You will identify performance gaps early, use data to guide decisions, and work cross-functionally with Product, Central Operations, Quality/Compliance, Finance, and Recruiting to remove barriers and support scale. You will serve as the operational point of accountability for your region and ensure consistent, reliable, high-quality field execution. This role reports into the SVP of Operations. Internally this role is referred to as Regional General Manager. What You'll Do Lead and develop a high-performing field team (LCMs, RNs, BHCMs), ensuring clear expectations, consistent accountability, and strong performance management Manage operational and financial performance for your region, including OpEx oversight, productivity, workforce planning, and cost-to-serve targets Monitor enrollment, caseload distribution, visit volumes, documentation quality, and program adherence to ensure reliable, high-quality execution Build and maintain regional operating rhythms, dashboards, SOPs, and performance routines that support scale and consistency across the field Partner closely with Product, Central Operations, Quality/Compliance, Finance, and Recruiting teams to remove operational barriers, improve workflows, and support regional growth Operationalize health plan requirements and ensure alignment with internal processes, documentation standards, and program expectations Prepare and share data-driven insights on performance, resourcing, and risks; escalate issues early and drive solutions collaboratively Support hiring, onboarding, and talent development across your region in partnership with Recruiting and People Ops Maintain full compliance with ECM, health plan, and internal quality requirement What You'll Need 5-7+ years years of experience leading operations or regional teams in a high-growth, service-delivery environment; healthcare or Medicaid program experience is a strong plus Experience leading large, distributed field or clinical teams Proven success managing regional or multi-site operational and financial performance Strong understanding of Medicaid populations, plan operations, or value-based care models preferred Data-driven operator with experience using dashboards, metrics, and forecasting to guide decision-making Excellent communication, problem-solving, and cross-functional collaboration skills Comfort working in a fast-paced, evolving environment with changing program requirement Because We Value You Competitive salary: $130,000 - $145,000 (depending on experience) Equity compensation package Flexible vacation policy - take the time you need to recharge Comprehensive health, vision & dental insurance $50 employer contribution to active HSA accounts 401k through Guideline Life insurance and AD&D Work entirely from the comfort of your own home Monthly $100 work from home expense stipend We provide the equipment needed for the role Opportunity for rapid career progression with plenty of room for personal growth! Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law. Pair Team participates in E-Verify to verify employment eligibility for new hires. Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use. We do not conduct any TA business outside of ***************** emails. If you're ever concerned about spam or fraudulent activity, please reach out to ***********************. Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we're unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!

At Pair Team, we're an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve. We're building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support. Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients. We're one of the largest Enhanced Care Management providers in California and are on track to build the nation's largest clinically integrated network supporting high-need patients. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions. At Pair Team, were not just delivering care - we're building the future of more equitable, community-driven healthcare. Our Values Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection. Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness. Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo. Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent. Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others. In the News Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most TechCrunch: Building for Medicaid's regulatory moment with Neil Batlivala from Pair Team Axios: Pair Team collects $9M for Medicaid-based care About the Opportunity The Regional Operations Director - Field oversees the full operational performance of your assigned region. You will manage a large, distributed field team delivering Enhanced Care Management and community-based care, ensuring your region meets its financial targets, visit expectations, quality standards, and plan-driven requirements. This role requires a strong operator who can balance strategic thinking with hands-on execution. You will identify performance gaps early, use data to guide decisions, and work cross-functionally with Product, Central Operations, Quality/Compliance, Finance, and Recruiting to remove barriers and support scale. You will serve as the operational point of accountability for your region and ensure consistent, reliable, high-quality field execution. This role reports into the SVP of Operations. Internally this role is referred to as Regional General Manager. What You'll Do Lead and develop a high-performing field team (LCMs, RNs, BHCMs), ensuring clear expectations, consistent accountability, and strong performance management Manage operational and financial performance for your region, including OpEx oversight, productivity, workforce planning, and cost-to-serve targets Monitor enrollment, caseload distribution, visit volumes, documentation quality, and program adherence to ensure reliable, high-quality execution Build and maintain regional operating rhythms, dashboards, SOPs, and performance routines that support scale and consistency across the field Partner closely with Product, Central Operations, Quality/Compliance, Finance, and Recruiting teams to remove operational barriers, improve workflows, and support regional growth Operationalize health plan requirements and ensure alignment with internal processes, documentation standards, and program expectations Prepare and share data-driven insights on performance, resourcing, and risks; escalate issues early and drive solutions collaboratively Support hiring, onboarding, and talent development across your region in partnership with Recruiting and People Ops Maintain full compliance with ECM, health plan, and internal quality requirement What You'll Need 5-7+ years years of experience leading operations or regional teams in a high-growth, service-delivery environment; healthcare or Medicaid program experience is a strong plus Experience leading large, distributed field or clinical teams Proven success managing regional or multi-site operational and financial performance Strong understanding of Medicaid populations, plan operations, or value-based care models preferred Data-driven operator with experience using dashboards, metrics, and forecasting to guide decision-making Excellent communication, problem-solving, and cross-functional collaboration skills Comfort working in a fast-paced, evolving environment with changing program requirement Because We Value You Competitive salary: $130,000 - $145,000 (depending on experience) Equity compensation package Flexible vacation policy - take the time you need to recharge Comprehensive health, vision & dental insurance $50 employer contribution to active HSA accounts 401k through Guideline Life insurance and AD&D Work entirely from the comfort of your own home Monthly $100 work from home expense stipend We provide the equipment needed for the role Opportunity for rapid career progression with plenty of room for personal growth! Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law. Pair Team participates in E-Verify to verify employment eligibility for new hires. Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use. We do not conduct any TA business outside of our @pairteam.com emails. If you're ever concerned about spam or fraudulent activity, please reach out to ***********************. Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we're unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!

Job DescriptionLocation: Based On-site 5 days/week in LA HQ Who We Are: Thrive Causemetics is Bigger Than Beauty™: We are an independent, female-owned beauty brand that creates high-performance vegan cosmetics and supports a community of giving. All of Thrive Causemetics' products are free of parabens and sulfates, in addition to being 100 percent cruelty-free. Through its Bigger Than Beauty™ program, every product purchased results in a donation to help communities thrive. Thrive Causemetics is dedicated to fostering a collaborative and cross-functional workplace where everyone's voice matters. We are committed to being pioneers in creating a culture of wellness. Together, we prioritize a strong work ethic while maintaining a positive, exciting environment where people are passionate about what they do. Who We Are Looking For: We are looking for a beauty maven, visionary, data-informed leader to guide our Customer Experience team into an exciting new phase of growth. You bring a rare blend of operational excellence and a leadership mindset that balances empathy with efficiency, with a deep passion for beauty. You know how to foster high performance while deeply valuing people. You have successfully led teams through periods of evolution and scale, and you are energized by the opportunity to build strong foundations that support sustainable excellence.are energized by the opportunity to build strong foundations that support sustainable excellence. You are a systems thinker and proactive innovator who understands how to introduce the right tools, workflows, and technologies to increase clarity and performance, especially in a customer-centric environment. AI, automation, and CX tech are not just buzzwords to you; they are strategic enablers for resolution speed, service consistency, and agent empowerment. With a keen eye on both the details and the big picture, you help teams find rhythm, purpose, and pride in what they do. If you are passionate about beauty, brand loyalty, and delivering consistently exceptional service experiences, this role is for you.What You Will Be Doing: Be a Beauty Maven and Brand Ambassador: Foster a beauty-first service culture. Lead by example as a true brand evangelist, inspiring your team to embrace and embody Thrive Causemetics' values and mission. Stay ahead of beauty trends, product innovation, and customer preferences to ensure our team is equipped to provide knowledgeable, empowering, and genuinely delightful guidance. Team Leadership and Development: Provide clear structure, coaching, and support to a growing team that includes customer support specialists, beauty advisors, and outsourced partners. Establish leadership pathways and skill development programs that foster a high-performance, inclusive culture where people feel empowered and proud of their work. Customer Experience Innovation: Champion the use of modern technologies including AI, automation, and advanced CX platforms to enhance ticket handling, resolution speed, and service efficiency while preserving the warmth and personalization that define our brand. Omnichannel Service Strategy: Architect a consistent, branded service experience that spans ecommerce, in-store retail and wholesale, and social commerce. Ensure our tone, responsiveness, and quality standards remain cohesive across all platforms and time zones. Customer Education and Product Expertise: Partner closely with CX leads to ensure our beauty advisors are equipped with deep product knowledge and brand fluency, enabling exceptional, tailored guidance and education across every channel. Cross-Functional Collaboration: Serve as a key connector between CX and other teams by working closely with Ecommerce, Social, Brand, Retail, and Operations to ensure the customer's voice is embedded in company-wide strategy and execution. Insights and Continuous Improvement: Leverage customer feedback, team insights, and data to identify friction points and unlock opportunities. Build systems that drive improvements in NPS, engagement, loyalty, and team performance. Vision and Execution: Define a long-term strategy for how CX contributes to our Bigger Than Beauty™ mission. Implement operating goals, quality benchmarks, and reporting frameworks that reinforce a culture of service excellence and strategic impact. What Will Make You Stand Out: 10+ years of experience leading CX or customer care functions in a rapidly scaling DTC and/or omnichannel retail environment 5+ years of team management experience, including hybrid or distributed teams, with a history of coaching and developing diverse roles across customer support and education Deep passion for beauty with a pulse on trends, ingredients, and education; brings a brand-first lens to every CX touchpoint Proven ability to translate beauty storytelling and product expertise into memorable, trust-building customer experiences Committed to cultivating teams that embody brand values and radiate excitement, fluency, and care across all channels Proven success in evolving CX operations and processes, not just preserving the human element but elevating it through thoughtful systems, refined service standards, and meaningful personalization Passion for embedding CX into the fabric of the business, positioning the team as strategic partners and ensuring their voice shapes decisions at every level Experience cultivating a team culture that blends customer support excellence with brand fluency, building a group of true beauty and brand experts who are aligned, empowered, and future-focused Expertise in platforms such as Zendesk and complementary tools for loyalty, reviews, returns, and service automation, along with curiosity for emerging tech and AI that enhance both team and customer outcomes Exceptional communication and interpersonal skills, with the ability to lead with empathy, clarity, and consistency while inspiring and galvanizing teams A genuine love for the beauty space and a belief in the power of education, storytelling, and care to turn customers into lifelong advocates Thrive Causemetics is an Equal Opportunity Employer. Applicants must be authorized to work for any employer in the U.S. without current or future sponsorship for an immigration-related work benefit. Thrive Causemetics does not hire H-1B, F-1 CPT, OPT, or STEM OPT candidates for this role. The base pay range for this role is $150,000 - $175,000, with the following factors determining the base pay at offer: skills, qualifications, and experience. This range provides the opportunity to progress as you grow and develop within a role. Additionally, this role is also eligible for an annual discretionary bonus based on company and individual performance. Thrive Causemetics provides a competitive benefits package, including but not limited to: comprehensive medical, dental and vision plans, a 401(k) plan with employer matching, various paid time off programs, employee discount/perks, life insurance, disability insurance, and employee assistance programs. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Who We Are: Thrive Causemetics is Bigger Than Beauty: We are an independent, female-owned beauty brand that creates high-performance vegan cosmetics and supports a community of giving. All of Thrive Causemetics' products are free of parabens and sulfates, in addition to being 100 percent cruelty-free. Through its Bigger Than Beauty program, every product purchased results in a donation to help communities thrive. Thrive Causemetics is dedicated to fostering a collaborative and cross-functional workplace where everyone's voice matters. We are committed to being pioneers in creating a culture of wellness. Together, we prioritize a strong work ethic while maintaining a positive, exciting environment where people are passionate about what they do. Who We Are Looking For: We are looking for a beauty maven, visionary, data-informed leader to guide our Customer Experience team into an exciting new phase of growth. You bring a rare blend of operational excellence and a leadership mindset that balances empathy with efficiency, with a deep passion for beauty. You know how to foster high performance while deeply valuing people. You have successfully led teams through periods of evolution and scale, and you are energized by the opportunity to build strong foundations that support sustainable excellence.are energized by the opportunity to build strong foundations that support sustainable excellence. You are a systems thinker and proactive innovator who understands how to introduce the right tools, workflows, and technologies to increase clarity and performance, especially in a customer-centric environment. AI, automation, and CX tech are not just buzzwords to you; they are strategic enablers for resolution speed, service consistency, and agent empowerment. With a keen eye on both the details and the big picture, you help teams find rhythm, purpose, and pride in what they do. If you are passionate about beauty, brand loyalty, and delivering consistently exceptional service experiences, this role is for you. What You Will Be Doing: * Be a Beauty Maven and Brand Ambassador: Foster a beauty-first service culture. Lead by example as a true brand evangelist, inspiring your team to embrace and embody Thrive Causemetics' values and mission. Stay ahead of beauty trends, product innovation, and customer preferences to ensure our team is equipped to provide knowledgeable, empowering, and genuinely delightful guidance. * Team Leadership and Development: Provide clear structure, coaching, and support to a growing team that includes customer support specialists, beauty advisors, and outsourced partners. Establish leadership pathways and skill development programs that foster a high-performance, inclusive culture where people feel empowered and proud of their work. * Customer Experience Innovation: Champion the use of modern technologies including AI, automation, and advanced CX platforms to enhance ticket handling, resolution speed, and service efficiency while preserving the warmth and personalization that define our brand. * Omnichannel Service Strategy: Architect a consistent, branded service experience that spans ecommerce, in-store retail and wholesale, and social commerce. Ensure our tone, responsiveness, and quality standards remain cohesive across all platforms and time zones. * Customer Education and Product Expertise: Partner closely with CX leads to ensure our beauty advisors are equipped with deep product knowledge and brand fluency, enabling exceptional, tailored guidance and education across every channel. * Cross-Functional Collaboration: Serve as a key connector between CX and other teams by working closely with Ecommerce, Social, Brand, Retail, and Operations to ensure the customer's voice is embedded in company-wide strategy and execution. * Insights and Continuous Improvement: Leverage customer feedback, team insights, and data to identify friction points and unlock opportunities. Build systems that drive improvements in NPS, engagement, loyalty, and team performance. * Vision and Execution: Define a long-term strategy for how CX contributes to our Bigger Than Beauty mission. Implement operating goals, quality benchmarks, and reporting frameworks that reinforce a culture of service excellence and strategic impact. What Will Make You Stand Out: * 10+ years of experience leading CX or customer care functions in a rapidly scaling DTC and/or omnichannel retail environment * 5+ years of team management experience, including hybrid or distributed teams, with a history of coaching and developing diverse roles across customer support and education * Deep passion for beauty with a pulse on trends, ingredients, and education; brings a brand-first lens to every CX touchpoint * Proven ability to translate beauty storytelling and product expertise into memorable, trust-building customer experiences * Committed to cultivating teams that embody brand values and radiate excitement, fluency, and care across all channels * Proven success in evolving CX operations and processes, not just preserving the human element but elevating it through thoughtful systems, refined service standards, and meaningful personalization * Passion for embedding CX into the fabric of the business, positioning the team as strategic partners and ensuring their voice shapes decisions at every level * Experience cultivating a team culture that blends customer support excellence with brand fluency, building a group of true beauty and brand experts who are aligned, empowered, and future-focused * Expertise in platforms such as Zendesk and complementary tools for loyalty, reviews, returns, and service automation, along with curiosity for emerging tech and AI that enhance both team and customer outcomes * Exceptional communication and interpersonal skills, with the ability to lead with empathy, clarity, and consistency while inspiring and galvanizing teams * A genuine love for the beauty space and a belief in the power of education, storytelling, and care to turn customers into lifelong advocates Thrive Causemetics is an Equal Opportunity Employer. Applicants must be authorized to work for any employer in the U.S. without current or future sponsorship for an immigration-related work benefit. Thrive Causemetics does not hire H-1B, F-1 CPT, OPT, or STEM OPT candidates for this role. The base pay range for this role is $150,000 - $175,000, with the following factors determining the base pay at offer: skills, qualifications, and experience. This range provides the opportunity to progress as you grow and develop within a role. Additionally, this role is also eligible for an annual discretionary bonus based on company and individual performance. Thrive Causemetics provides a competitive benefits package, including but not limited to: comprehensive medical, dental and vision plans, a 401(k) plan with employer matching, various paid time off programs, employee discount/perks, life insurance, disability insurance, and employee assistance programs. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

The Sr. Director of Manufacturing Operations is a strategic and hands-on leader responsible for overseeing all manufacturing functions within our electrical balance of systems (eBOS) equipment production operations. This role leads cross-functional teams including Production, Equipment Maintenance, and Supply Chain to ensure high-quality, cost-effective, and timely delivery of products. The successful candidate will play a key role in advancing operational excellence, driving S&OP planning, and scaling manufacturing capacity to meet growing market demands. Key Responsibilities Manufacturing Operations Leadership * Direct and manage all manufacturing functions including production management, supply chain, and equipment maintenance. * Lead daily operations to meet KPIs related to productivity, quality, cost, and delivery. * Foster a high-performance, safety-first culture on the manufacturing floor. Team & Functional Oversight * Provide leadership to Production Managers, Production Supervisors, Production Planning, and Maintenance teams. * Build, mentor, and develop a strong operations team to support business growth. * Establish clear roles, responsibilities, goals, and performance metrics for all direct reports. S&OP and Strategic Planning * Lead Sales & Operations Planning (S&OP) processes to align production capacity with demand forecasts. * Partner with Commercial, Engineering, and Finance teams to optimize inventory levels, production schedules, and capacity planning. Process Improvement & Lean Manufacturing * Drive continuous improvement initiatives using Lean, Six Sigma, and other operational excellence methodologies. * Identify and implement process automation and technology upgrades to improve efficiency and scalability. * Ensure adherence to standardized work practices and best-in-class manufacturing methods. Supply Chain & Materials Management * Drive Supply Chain leadership to ensure seamless procurement, inventory management, and materials availability for production. * Drive supplier performance metrics and logistics optimization in coordination with sourcing and planning teams. Capital Planning & Facility Management * Oversee manufacturing capacity planning, including equipment procurement, facility layout, and capital investments. * Ensure preventive maintenance programs are executed for critical machinery and equipment. Required Qualifications * Bachelor's degree in Engineering, Manufacturing, Operations Management, related field or relevant experience * 10+ years of progressive leadership experience in manufacturing, preferably in electrical, mechanical, or industrial equipment production. * 5+ years in a senior operations role (e.g., Director or Plant Manager) with multi-functional oversight. Preferred Qualifications * Master's degree (MBA, MS in Operations or Engineering) preferred. * Experience in eBOS systems, electrical infrastructure, or renewable energy equipment manufacturing strongly preferred. * Experience with custom equipment or product manufacturing * Expertise in ERP systems, S&OP processes, and lean manufacturing. * Six Sigma or Lean Manufacturing certification a plus. Key Competencies * Strategic and analytical thinking * Strong leadership and people management * Cross-functional collaboration * Operational excellence mindset * Results-driven and quality-focused * Excellent communication and change management skills Nextpower offers a comprehensive benefits package. We provide health care coverage, dental and vision, 401(K) participation including company matching, company paid holidays with unlimited paid time off, generous discretionary company bonuses, life and disability protection and more. Employees in certain positions may be eligible for stock compensation. All plans are in accordance with relevant plan documents. For more information on Nextpower's benefits please view our company website at ****************** Pay is based on market location and may vary based on factors including experience, skills, education and other job-related reasons. The annual salary range for this position is $230,000 - $260,000. At Nextpower, we are driving the global energy transition with an integrated clean energy technology platform that combines intelligent structural, electrical, and digital solutions for utility-scale power plants. Our comprehensive portfolio enables faster project delivery, higher performance, and greater reliability, helping our customers capture the full value of solar power. Our talented worldwide teams are redefining how solar power plants are designed, built, and operated every day with smart technology, data-driven insights, and advanced automation. Together, we're building the foundation for the world's next generation of clean energy infrastructure. Nextpower is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are Nextpower

Job Description Crusoe's mission is to accelerate the abundance of energy and intelligence. We're crafting the engine that powers a world where people can create ambitiously with AI - without sacrificing scale, speed, or sustainability. Be a part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that's setting the pace for responsible, transformative cloud infrastructure. About This Role: Crusoe is seeking a highly motivated, analytical, and detail-oriented Director of Revenue Operations to design and execute the sales operation model that drives predictable, scalable growth. This role owns sales strategy execution, target setting, capacity planning as well as the design, implementation, and administration of our global incentive compensation plans. This is a builder role ideal for a strategic leader who thrives in dynamic, high-growth environments and is passionate about empowering teams to win. You'll shape our sales strategy, ensure alignment with our incentive compensation program, launch high-impact programs, and enable every customer-facing role to exceed their targets. What You'll Be Working On: Partner with executive leadership to translate company revenue goals into scalable sales plan, coverage models, and operating rhythms. Lead annual and quarterly sales planning processes including capacity modeling, territory design, quota and target setting. Partner with Sales, Finance, Marketing, and Enablement to align incentives, targets, and execution. Establish and monitor KPIs, dashboard, and insights to continuously improve sales productivity and revenue predictability. Continuously analyze and report on incentive plan effectiveness, identifying areas for improvement and recommending adjustments. Manage and optimize sales planning and compensation related systems and tools, ensuring data accuracy and process efficiency. Design, develop, and implement incentive compensation plans across the entire GTM organization (SDR, AE, Customer Success, Pre-Sales, Partner), ensuring alignment with company strategy and sales objectives. Administer and manage all aspects of the commission process, including calculation, reconciliation, and timely payment of commissions. Partner cross-functionally with GTM Leadership, Finance, HR, and Legal to ensure compensation plans are understood, executed flawlessly, and fully compliant. Develop and maintain clear documentation for all territories, quotas, and incentive compensation plans, policies, and procedures. Deliver enablement, guidance, and training to all GTM teams. Serve as Crusoe's subject matter expert on sales planning and incentive compensation, providing guidance and support to GTM teams and leadership. What You'll Bring to the Team: 10+ years of experience in Revenue Operations focusing on sales planning and incentive compensation design and administration, preferably within a high growth, B2B technology environment. Proven expertise in sales planning, setting territories and quotas, as well as developing, managing, and operating complex commission plans for a wide range of GTM roles. Strong analytical skills with the ability to interpret data, identify trends, and make data-driven recommendations. Proficiency with Excel, Salesforce, and compensation management software. Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels. High attention to detail and a commitment to accuracy in all compensation-related activities. Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively. Bonus Points: Experience with hyperscalers, GPU clouds, or high-performance compute environments. Familiarity with large-scale AI training and inference architectures. Strong network in the AI/ML and enterprise technology ecosystem. Track record of working with Fortune 500 enterprises and digitally native businesses on transformative infrastructure deals. Compensation Compensation will be paid in the range of up to $190,000 - $237,000 + Bonus (for SF) and $164,000-$205,000 + Bonus (for Denver). Restricted Stock Units are included in all offers. Compensation to be determined by the applicants knowledge, education, and abilities, as well as internal equity and alignment with market data. Benefits: Industry competitive pay Restricted Stock Units in a fast growing, well-funded technology company Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents Employer contributions to HSA accounts Paid Parental Leave Paid life insurance, short-term and long-term disability Teladoc 401(k) with a 100% match up to 4% of salary Generous paid time off and holiday schedule Cell phone reimbursement Tuition reimbursement Subscription to the Calm app MetLife Legal Company paid commuter benefit; $300/month Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

Crusoe's mission is to accelerate the abundance of energy and intelligence. We're crafting the engine that powers a world where people can create ambitiously with AI - without sacrificing scale, speed, or sustainability. Be a part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that's setting the pace for responsible, transformative cloud infrastructure. About This Role: Crusoe is seeking a highly motivated, analytical, and detail-oriented Director of Revenue Operations to design and execute the sales operation model that drives predictable, scalable growth. This role owns sales strategy execution, target setting, capacity planning as well as the design, implementation, and administration of our global incentive compensation plans. This is a builder role ideal for a strategic leader who thrives in dynamic, high-growth environments and is passionate about empowering teams to win. You'll shape our sales strategy, ensure alignment with our incentive compensation program, launch high-impact programs, and enable every customer-facing role to exceed their targets. What You'll Be Working On: Partner with executive leadership to translate company revenue goals into scalable sales plan, coverage models, and operating rhythms. Lead annual and quarterly sales planning processes including capacity modeling, territory design, quota and target setting. Partner with Sales, Finance, Marketing, and Enablement to align incentives, targets, and execution. Establish and monitor KPIs, dashboard, and insights to continuously improve sales productivity and revenue predictability. Continuously analyze and report on incentive plan effectiveness, identifying areas for improvement and recommending adjustments. Manage and optimize sales planning and compensation related systems and tools, ensuring data accuracy and process efficiency. Design, develop, and implement incentive compensation plans across the entire GTM organization (SDR, AE, Customer Success, Pre-Sales, Partner), ensuring alignment with company strategy and sales objectives. Administer and manage all aspects of the commission process, including calculation, reconciliation, and timely payment of commissions. Partner cross-functionally with GTM Leadership, Finance, HR, and Legal to ensure compensation plans are understood, executed flawlessly, and fully compliant. Develop and maintain clear documentation for all territories, quotas, and incentive compensation plans, policies, and procedures. Deliver enablement, guidance, and training to all GTM teams. Serve as Crusoe's subject matter expert on sales planning and incentive compensation, providing guidance and support to GTM teams and leadership. What You'll Bring to the Team: 10+ years of experience in Revenue Operations focusing on sales planning and incentive compensation design and administration, preferably within a high growth, B2B technology environment. Proven expertise in sales planning, setting territories and quotas, as well as developing, managing, and operating complex commission plans for a wide range of GTM roles. Strong analytical skills with the ability to interpret data, identify trends, and make data-driven recommendations. Proficiency with Excel, Salesforce, and compensation management software. Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels. High attention to detail and a commitment to accuracy in all compensation-related activities. Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively. Bonus Points: Experience with hyperscalers, GPU clouds, or high-performance compute environments. Familiarity with large-scale AI training and inference architectures. Strong network in the AI/ML and enterprise technology ecosystem. Track record of working with Fortune 500 enterprises and digitally native businesses on transformative infrastructure deals. Compensation Compensation will be paid in the range of up to $190,000 - $237,000 + Bonus (for SF) and $164,000-$205,000 + Bonus (for Denver). Restricted Stock Units are included in all offers. Compensation to be determined by the applicants knowledge, education, and abilities, as well as internal equity and alignment with market data. Benefits: Industry competitive pay Restricted Stock Units in a fast growing, well-funded technology company Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents Employer contributions to HSA accounts Paid Parental Leave Paid life insurance, short-term and long-term disability Teladoc 401(k) with a 100% match up to 4% of salary Generous paid time off and holiday schedule Cell phone reimbursement Tuition reimbursement Subscription to the Calm app MetLife Legal Company paid commuter benefit; $300/month Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

WEKA is transforming how organizations build, run, and scale AI and accelerated compute workflows with NeuralMesh, our intelligent, adaptive mesh storage system. Unlike traditional data infrastructures, which become more fragile as compute environments grow and performance demands increase, NeuralMesh becomes faster, stronger, and more efficient as it scales, providing a flexible, adaptable foundation for enterprise and agentic AI innovation that maximizes GPU utilization, accelerates time to first token, and lowers the cost of innovation. WEKA is a growth-stage company backed by world-class venture capital investors and AI infrastructure industry leaders. Our technology, purpose-built for AI, has garnered over 140 patents and is trusted by more than 30% of Fortune 50 enterprises, as well as the world's leading hyperscalers, neoclouds, and AI innovators. Our team is customer-obsessed and works accountably, boldly, and collaboratively to ensure their success. If we sound like your kind of people, join us! About the Role: WekaIO is seeking a highly experienced and results-oriented Director of Operations to build and manage the end-to-end supply chain for WekaPod, our turnkey hardware appliance. This critical role will be responsible for defining and executing our operational strategy, from sourcing and vendor management to logistics and fulfillment. The ideal candidate will have a deep understanding of the enterprise hardware ecosystem and a proven track record of launching and scaling supply chains for new products. Key Responsibilities: * Supply Chain Strategy: Develop, implement, and optimize a comprehensive global supply chain strategy for WekaPod, ensuring efficient and cost-effective delivery to market. * Vendor Management: Identify, qualify, and manage key relationships with hardware vendors, including OEM and ODM server manufacturers, to ensure quality, reliability, and cost competitiveness. * Component Sourcing: Establish and maintain strong relationships with component vendors for critical parts, such as SSDs, NICs, GPUs, and CPUs, negotiating pricing and securing reliable supply. * Partnership Development: Collaborate with distribution and integration partners to build robust logistics, warehousing, and fulfillment processes that support our global customer base. * Negotiation & Contracts: Lead all contract and pricing negotiations with supply chain vendors to secure favorable terms, optimize costs, and minimize risk. * Operational Excellence: Implement and refine supply chain processes, including demand forecasting, inventory management, and quality control, to ensure on-time delivery and customer satisfaction. * Cross-Functional Leadership: Work closely with engineering, product management, sales, and finance teams to align operational capabilities with product roadmaps and business objectives. Qualifications: * Bachelor's degree in Business, Supply Chain Management, Engineering, or a related field; a Master's degree is a plus. * Minimum of 8-10 years of progressive experience in supply chain, operations, or a related field, preferably within the enterprise hardware or technology sector. * Demonstrated, hands-on experience working with OEM and ODM server vendors to bring new products to market. * Deep familiarity with the NAND and memory market * Proven track record of successfully negotiating complex contracts and pricing agreements with large-scale vendors. * Strong analytical, problem-solving, and project management skills. * Excellent verbal and written communication skills, with the ability to build and maintain strong relationships with both internal and external stakeholders. How We Work: The WEKA Way * We are Accountable: We take full ownership, always-even when things don't go as planned. We lead with integrity, show up with responsibility & ownership, and hold ourselves and each other to the highest standards. * We are Brave: We question the status quo, push boundaries, and take smart risks when needed. We welcome challenges and embrace debates as opportunities for growth, turning courage into fuel for innovation. * We are Collaborative: True collaboration isn't only about working together. It's about lifting one another up to succeed collectively. We are team-oriented and we communicate with empathy and respect. We challenge each other and conduct positive conflict resolution. We are being transparent about our goals and the results we achieve. Together, we're unstoppable. * We are Customer Centric: Our customers are at the heart of everything we do. We actively listen and prioritize the success of our customers, and every decision we make is driven by how we can better serve, support, and empower them to succeed. When our customers win, we win. USA Residents Only: The OTE hiring wage range for this position which the Company reasonably and in good faith expects to pay for the position in the specified geographic areas or locations, is $185,000-$225,000. Final compensation will be dependent on various factors relevant to the position and candidate such as geographical location, candidate qualifications, certifications, relevant job-related work experience, education, skillset and other relevant business and organizational factors, consistent with applicable law. In addition, the position may include some of the following comprehensive benefits such Medical, Dental, Vision, Life, 401(K), Flexible Time off (FTO), sick time, leave of absence as per the FMLA and other relevant leave laws. Concerned you don't meet every qualification? Don't let it stop you from applying! Studies have shown that traditionally underrepresented groups may be less likely to apply for jobs if they don't meet every qualification specified. WEKA is committed to building a diverse, inclusive, and authentic workplace. If you are excited about this position but are concerned your past work experience doesn't match up perfectly with the job description, we encourage you to apply anyway - you may be just the right candidate for this or other roles at WEKA. WEKA is an equal opportunity employer that prohibits discrimination and harassment of any kind. We provide equal opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Serendipity Labs offers upscale workplace communities to its members from a cross section of industries. It does so through the superior service delivery of flexible workplace offerings such as private offices, team spaces, coworking memberships and venues for events and business meetings. With a growing national and international network, our flexible membership plans allow Members to work, meet and innovate in our inspirational settings in urban and suburban locations. By building on hospitality and coworking industry experience, Serendipity Labs understands how to exceed Member and Guest expectations. We are looking for candidates who are passionate about delivering upscale experiences and who want to run a business within this high growth, fast paced industry. Lab Operations Manager - Full-Time Do you enjoy operations management and have a keen eye for detail? Are you great at managing teams and building a strong sense of community? Are you driven by the opportunity to build revenue and host Meetings & Events? All of this will help you craft and deliver our members' experience each day as a Lab Operations Manager! Key Accountabilities: Meeting & Events Generating leads and effective management of the M&E pipeline. Leading the Lab Team to deliver an excellent end to end experience for M&E hosts and guests. Effective and speedy responses to leads, giving a great tour, and creating detailed proposals for prospects. Ensuring rooms are reserved in the systems and room time and services used are accurately billed for. Create catering partnerships for quality food and beverage offerings. Marketing & Community: Lead artist partnerships including, reaching out/vetting potential artists, curate installation/removal, and organizing/executing/marketing artist reception. Plan 2 Member events each month to foster community within the Lab. Plan and host 2-6 partnership events each month with outside organizations to increase brand awareness. Contribute social content to Central Marketing and oversee EC's production member newsletters. Act as a brand champion when networking with other local businesses and the community to generate brand awareness. Member Experience Assist with the staffing of reception during lab opening hours as needed. Be visible and always delighted to assist. Responsible for resolving member issues and escalating them when needed. Develop a rapport with Members to cultivate a warm professional environment and sense of community. Lab Operations Ensuring the lab opening and closing checklists are completed and the lab is member ready at all times. Review and process monthly invoicing/billing to ensuring accuracy and follow up with delinquent accounts according to the AR process, escalating to the GM when necessary Manage the stock levels and ordering of consumables according to budget targets/controlling costs Creating/maintaining complete Member profiles in Office RND Facilitating new member onboarding/orientation Oversee and ensure that all areas of the lab are well presented at all times Ensure that all operational systems are in working order and report issues to quickly resolve Sales Process Assistance Be able to conduct tours of the lab according to brand standards Relay pertinent and helpful sales information to the assigned sales person Assist with closing non-resident membership opportunities and meeting and event bookings. Enter all Leads and Opportunities in Salesforce and maintain in real time throughout the sales process. Team Management Ensuring Experience Coordinators are fully trained on Lab operations and providing excellent customer service to Members and Guests. Be a coach for EC's when they have questions or are in need of additional training/support. Actively supporting professional growth of Experience Coordinators. Essential Knowledge, Skills, and Abilities: Minimum 1-2 years of experience as a Team Leader in a hospitality driven environment (hotels, retail). Ability to consistently deliver a high level of customer service. A keen attention to detail and ability to be proactive in support Team, Members, and Guests The ability to lead and delegate while holding Team Members accountable. Excellent organizational skills including the ability to prioritize and multitask. Ability to work with grace under pressure and demonstrate flexibility. Good basic IT knowledge and the ability to learn, use, and troubleshoot systems. Requirements: Reasoning, remembering, mathematics, appropriate language (written and verbal) ability. Support and interact with members, visitors and lab staff Hearing - Ability to receive detailed information through oral and telephone communication. Talking - Clearly expresses ideas by means of spoken word. Ability to sit, stand, type and view a computer screen for extended periods of time (covers repetitive motions and vision) Ability to perform low impact physical tasks, such as use of stairs, stooping, walking, pushing, pulling, and lifting. Regular usage of stairs if required at the location. Perks & Benefits: 10% Quarterly Bonus Plan Commission Potential 80 % Paid Medical, Dental, Vision (Yearly Open Enrollment) 50% Paid Short-Term and Long-Term Disability Flexible Spending Account (FSA) and Health Savings Account (HSA) which allows you to set aside pre-tax dollars to pay for qualified expenses Paid Parental Leave Policy 401K -through TriNet & Empower Retirement Services Employee Assistance Program (EAP) Commuter Benefits Staff Discounts via TriNet Marketplace on hotel rates, car rentals and more Generous Paid Time Off, Sick Time and company paid holidays Educational Assistance Program - Serendipity Labs encourages career advancement and provides resources for our employees looking to further their education in the form of tuition reimbursement. Employee Referral Program