Customer Service Representative jobs at Clear-Com

ACHC is currently recruiting a personable and energetic Account Advisor to perform the associated duties which support and accomplish the accreditation process for all accreditation programs. This person will educate customers on the flexibility and capabilities of ACHC, in order to develop customer relationships that promote retention and loyalty. The ideal candidate will possess the exceptional interpersonal skills needed to provide the high level of customer service that ACHC is known for and expects. Responsibilities include: Provides Customer Service support to all clients from first point of inquiry through all phases of the accreditation process for all programs. Processes accreditation documents through all phases of the process within established time frames listed in this position description and in accordance with established policies and related Work Instructions. Scores data collection documents and develops clear, concise summary of findings, including appropriate recommendations to customers. Reads and understands all program standards and accreditation policies and procedures. Reviews and recommends changes to department policies and associated control documents to maintain the integrity of departmental processes. Revises policies and control documents, as assigned. Job Requirements: Minimum two-year Associates Degree (Bachelors preferred) in a business related field with three years of relevant work experience in a business setting, or a high school education with a minimum of five years of relevant work experience in a business setting. Prior Customer Service experience required, with proven success in building and maintaining positive working relationships. Experience working with computer systems with proficient use of database and other office system programs; proficiency in Microsoft Office applications. Strong oral and written communication skills a must, as are attention to detail and organizational skills. This position is located in Cary, NC with hybrid remote-working privileges. Compensation includes base salary + bonus. At ACHC we hire only the best. As a non-profit company with a rapidly growing customer base, our philosophy is innovation, honesty, and quite simply, excellence. Our industry mindset coupled with our small-size atmosphere affords us the ability to provide a competitive salary along with 100% paid Medical, Dental, and Vision benefits for individuals. If you're a goal-oriented individual who would like to experience the ACHC difference, we'd love to have you join our team. Accreditation Commission for Health Care is an Equal Opportunity Employer.

Working Title: CALL CENTER SERVICES REPRESENTATIVE OPS - 60933734 Pay Plan: Temp 60933734 Salary: $17.01 an hour Total Compensation Estimator Tool OPS Call Center Services Representative I Florida Department of Children and Families Miami, Florida Preference for Bilingual in Spanish/English or Creole/English Full-time opportunities available Open Competitive This posting will be used to fill position vacancies in OPS. Current employees will be compensated in accordance with the DCF salary policy. Families requesting government assistance require time sensitive actions from strong, compassionate individuals who are dedicated to assisting the vulnerable and promoting strong self-sufficient families. Successful candidates will make a tremendous positive impact on the lives of countless Floridians. We are looking for people who are organized, who possess excellent computer and typing skills, are willing to learn government assistance policies and can engage with customers/citizens of Florida in a call center environment. The primary function of this position is providing support services related to government assistance eligibility in a call center setting. The work performed includes processing a broad range of customer service activities and entering information into a computer-based eligibility system. This career consists primarily of phone interactions with customers. Incumbents in this position report to the office, this is not a telework position. If this sounds like the job for you, please join our TEAM! * The full-time work schedule is 40 hours per week, 8:00 am - 5:00 pm EST, Monday through Friday. * Employees may be required to work after their schedule to complete phone calls in the queue. Competitive Area Differential $36.80 bi-weekly Qualifications: * Two years of experience in customer service, interviewing, recruiting, investigating, accounting, processing insurance policies or determining eligibility. * Must have the ability to attend an 8 - 12-week mandatory paid training course. * Preference for bilingual in Spanish/English or Creole/English. Additional Information/Requirements: * Incumbents may be expected to work during emergency situations or natural disasters. * Employees are required to work from the official office location with the potential to work remotely based on demonstrated satisfactory performance, and tenure. * The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures. What you will do: The typical duties include: * Answers general inquiry eligibility questions related to program requirements, application processing, case status, and benefit information. * Processes a variety of eligibility related work activities within designated time frames * Educates customers on the benefits and features of My ACCESS Account including account set-up and password resets. * Resolves Electronic Benefit Transfer (EBT) ACCESS card issues. * Conducts abbreviated interviews for the purpose of collecting and updating required information on applicants and recipients and their household members for all government assistance programs. * Requests all additional information/verification required to establish or continue eligibility for government assistance programs. Ensures electronic case records are documented thoroughly and properly. * Assists customers with referrals to other agencies and community resources. Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including: For a more complete list of benefits, visit ***************************** About Department of Children and Families: Mission: The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency. With 12,000 employees across the state DCF promotes opportunities and training for all. Our jobs are among the most challenging, complex, and difficult in State government. They are also among the most rewarding. To learn more please visit ****************************** Your People First Candidate Profile (application) must be completed in its entirety. * Include supervisor names and phone numbers for all periods of employment. * Account for and explain any gaps in employment so that the hiring process is not delayed. * Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. * It is unacceptable to use the statement "See Resume" in place of entering work history. EMPLOYMENT DISCLOSURES * US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired. * SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS). Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: ******************* * RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement. * BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any candidate being considered for employment must successfully complete a State and National criminal history check as a condition of employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. Employment may be terminated based on the background investigation results if the candidate begins employment before the background results are received, reviewed for any disqualifying offenses, and approved by the Department. Background investigations shall include, but not be limited to, fingerprinting for State and national criminal records check through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. Employees will be retained in state and national rap back program, providing real-time arrest hit notifications. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. * BENEFIT RECOVERY SCREENING Candidates applying to positions in the Economic Self-Sufficiency Program may have a Benefit Recovery check completed to validate current or former government assistance case information and check for outstanding overpayments before completing the hiring process. If you experience problems applying online, please call the People First Service Center at **************. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Location:

Schedule: Part-time 20-25 hours a week during business hours (between 8a-6p Mon-Fri) Rate: $19.50 Required: Bilingual (English/Spanish) POSITION PURPOSE: This position provides support for motorists seeking information regarding the Massachusetts Motor Vehicle Safety & Emissions Inspection Program, (Massachusetts Vehicle Check Program). This position also provides telephone support for inspection station personnel about processes, procedures and basic equipment troubleshooting. Working remote is conditional upon performance and company needs. DUTIES AND RESPONSIBILITIES: Professionally respond to telephone inquiries from motorists relating to program rules and requirements, procedures, test results, and station locations.This includes: Entering each call received into tracking system. Resolving issues, independently and effectively. Identifying when an escalation to management will result in best overall customer satisfaction for the motorist. Professionally interact with inspection station personnel, primarily over the phone, with technical, procedural, and process questions and concerns pertaining to the safety and emissions testing program. Open and dispatch service calls for equipment issues that cannot be resolved over the telephone or live chat. Generate consumable/heavy wear orders when requested by inspection stations. Periodically assist with the company's continual improvement and customer satisfaction initiatives, including participation in the company's Quality Management System (QMS). Other duties as needed to ensure the smooth operation of the program as assigned by management.

Job Posting Closes at 11:59PM on: 12/29/25 Division: District Attorney Division Management Level: Individual Contributor Scheduled Weekly Hours: 40 Benefit Eligibility: This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement. Description: Pathways serves as the Diversion Program for Jefferson and Gilpin County and is managed by the 1st Judicial District Attorney's Office. The Client Specialist position provides supervision and case management support to individuals referred to the Pathways Program, coordinates services through community partners and treatment providers, and works in concert with the Pathways Team to assist our clients in repairing harm, avoiding collateral consequences of a criminal conviction, and building lasting connections with community supports. This position will support the Safe & Licensed Driver program. COMPENSATION: Annual Salary: $60,000 to $90,000 Annually Compensation will be determined based on education, experience, and skills. BENEFITS: Jefferson County offers a generous benefits package that supports your personal and professional life. Benefits include medical, dental and vision insurance, paid time off and holidays, retirement matching, wellness programs, tuition reimbursement and more. For more information, click here for our Total Rewards summary. ESSENTIAL DUTIES: Completes screening to determine eligibility and suitability for participation in the Pathways program. Utilize necessary databases to inform the development of an individualized case plan that connects participants to the appropriate level of services. Connects individuals with community-based and public agencies to provide services and support identified in the case plan. Demonstrates cultural sensitivity and the ability to work with diverse staff, youth, families, community members, and internal and external partners. Represents the Pathways program in court to screen and refer prospective participants to a Pathways program. Maintains detailed case notes and records of communication and transactions for all assigned clients. Assist individuals with removing barriers that impact their ability to successfully complete case plan tasks. Maintains communication with the courts to provide status updates for all assigned clients. Other duties as assigned. QUALIFICATIONS: Minimum Qualifications: 3 years of work-related experience. Bachelor's Degree in sociology, social welfare, social work, psychology, criminal justice, or other related social science. Valid Colorado Driver's License within 30 days of hire. Note an equivalent combination of education and experience is acceptable. Preferred knowledge, skills and abilities: Proficient in using Microsoft Office Programs (Outlook, Word, Excel). Strong communication and customer service skills and attention to detail. Ability to function at a high level in a busy environment while managing a large caseload. Prior experience working within courts and/or court-related programs such as Diversion. ADDITIONAL JOB INFORMATION: Accommodations Statement: We encourage people with disabilities to apply and are committed to providing reasonable accommodations throughout our hiring process. For assistance with applications, interviews, or other hiring-related accommodations, contact **********************. This contact is for accommodation requests only and cannot provide application status updates. Criminal History and MVR Background Checks are required for every position. A valid Colorado driver's license is required for positions that drive on County Business in either a county or personal vehicle within 30-days of hire or beginning to serve as an intern or volunteer. Offer of employment contingent upon successful completion of criminal history, motor vehicle report, education verification, and/or references. Current Jefferson County employees must apply through their employee profile in Workday. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. APPLICATION: Qualified applicants are encouraged to apply immediately. All applicants must submit an online employment application by 11:59PM on the posted cut-off date. Follow this link to apply now: Jefferson County Colorado Career Opportunities For more details on the recruitment process, please visit: ******************************* Questions? Contact the Jefferson County Recruitment Team at ************ or ********************** About Us: At the First Judicial District Attorney's Office, we are committed to seeking fair and just outcomes for all members of our community through ethical prosecution and alternative resolutions. We work collaboratively with law enforcement to ensure those who victimize our most vulnerable members of society are held accountable. Our prosecution teams work collaboratively to support victims and ensure their voice is heard throughout the criminal legal system process. Our office is a nationally recognized leader in data transparency and data-driven practices in prosecution. We leverage technology, data analysis, innovative practices, and the use of alternative resolutions to ensure that justice is administered fairly and equitably. Our office culture is built around camaraderie and incorporating diverse perspectives in our day-to-day work. We are also committed to our team members' wellbeing outside of the workplace - we emphasize the importance of work-life balance, provide numerous resources to support health and personal development, and offer a comprehensive benefits package including substantial paid time off, generous holiday schedules, work from home flexibility, and a dog-friendly office. Education: Bachelor's Degree Experience: Work Experience: Minimum three years Certifications: Languages: Category: District Attorney Office

Call Specialist Part-Time / Overnight 211 Maine - Contact Center Pay rate: $19.00/hour The Opportunity Alliance is looking to hire a part-time Call Specialist to jump in and support the Contact Center/211 Maine in an overnight schedule. 211 Maine is a free, confidential information and referral service. Our Call Specialists receive calls, texts and emails from individuals seeking access to health and human services and guidance to help them connect with essential community services. In this role, our specialists are expected to provide quality customer service, empathetic care, and informed problem-solving skills for individuals in need. This position will also require complete, thorough and accurate documentation as required by the program with timeliness to meet program standards. Comfort with multiple platforms is crucial to the successful completion of training. Schedule: PART-TIME, 24 hours. OVERNIGHT schedule. 211 Maine is a 24-hour program, flexibility is required. Location: Office is based in South Portland, ME. Remote work may be an option to be discussed during an interview. Will be required to attend an on-site orientation and some on-site training may be required. Qualifications: High School Diploma or equivalent required. Associates Degree preferred. Ability to obtain certification as an Information and Referral Specialist (CIRS) within 3 years. Computer proficiency in Microsoft Office required. Strong working knowledge of computers and software programs required. Previous experience (in a call center or providing Information & Referral) preferred High degree of accuracy and attention to detail at all times and an ability to plan and utilize time in an efficient manner required. Ability to take initiative required. Excellent written and verbal communication skills required. Must be able to successfully pass a criminal background, child protective service check & sex offender check. Must not be on the state or federal suspension and disbarment list. Normal office conditions such as sitting, with occasional standing, walking, reaching, stooping, bending, kneeling, crouching, typing and lifting up to 10 pounds. Driving may be necessary to attend meetings and trainings but is not a primary and essential job responsibility. Benefits: Our benefits include but are not limited to: (offered to full-time and part-time employees) Generous paid time off accrual 9 paid holidays per calendar year and up to 3 floating holidays per calendar year Excellent medical benefits at very reasonable cost Dental and Vision insurance options Agency paid basic life insurance and STD & LTD disability insurances 403(b) retirement with a generous agency match (all employees are eligible) Tuition Reimbursement - offered once per year through an application process The Opportunity Alliance (TOA) is a qualified employer under the Public Service Loan Forgiveness (PSLF) program. To learn more about our benefits please visit, ******************************************************** Who we are… The Opportunity Alliance is “Helping People Reach for a Brighter Future”. Mission: The Opportunity Alliance works with people to build better lives and stronger communities. We provide advocacy, leadership, and support to identify the goals and address the needs of individuals, families, and communities. The Opportunity Alliance (TOA) is a dynamic, results-focused Community Action Agency providing approximately 50 integrated community-based and clinical programs serving more than 20,000 people annually throughout the state of Maine. With over 50 years of experience, TOA draws from a comprehensive set of programs which address issues such as mental health, substance use, homelessness, lack of basic needs, and access to community supports. Through an extensive array of services, TOA provides opportunities for individuals to stabilize fragile situations and then works with them to achieve self-sufficiency. TOA is client-focused with extensive experience working with diverse client populations. TOA programming includes four key sectors of service: Mental Health & Wellness Community Building Family & Early Childhood Education Economic Resources ____________________________________________________________ If you are viewing this posting on a third-party site, please visit our website at ********************************************************* to apply . Please submit a cover letter and resume along with your application. Thank you!

Job Posting Closes at 11:59PM on: 12/29/25 Division: District Attorney Division Management Level: Individual Contributor Scheduled Weekly Hours: 40 Benefit Eligibility: This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement. Description: Pathways serves as the Diversion Program for Jefferson and Gilpin County and is managed by the 1st Judicial District Attorney's Office. The Client Specialist position provides supervision and case management support to individuals referred to the Pathways Program, coordinates services through community partners and treatment providers, and works in concert with the Pathways Team to assist our clients in repairing harm, avoiding collateral consequences of a criminal conviction, and building lasting connections with community supports. This position will support the Safe & Licensed Driver program. COMPENSATION: Annual Salary: $60,000 to $90,000 Annually Compensation will be determined based on education, experience, and skills. BENEFITS: Jefferson County offers a generous benefits package that supports your personal and professional life. Benefits include medical, dental and vision insurance, paid time off and holidays, retirement matching, wellness programs, tuition reimbursement and more. For more information, click here for our Total Rewards summary. ESSENTIAL DUTIES: Completes screening to determine eligibility and suitability for participation in the Pathways program. Utilize necessary databases to inform the development of an individualized case plan that connects participants to the appropriate level of services. Connects individuals with community-based and public agencies to provide services and support identified in the case plan. Demonstrates cultural sensitivity and the ability to work with diverse staff, youth, families, community members, and internal and external partners. Represents the Pathways program in court to screen and refer prospective participants to a Pathways program. Maintains detailed case notes and records of communication and transactions for all assigned clients. Assist individuals with removing barriers that impact their ability to successfully complete case plan tasks. Maintains communication with the courts to provide status updates for all assigned clients. Other duties as assigned. QUALIFICATIONS: Minimum Qualifications: 3 years of work-related experience. Bachelor's Degree in sociology, social welfare, social work, psychology, criminal justice, or other related social science. Valid Colorado Driver's License within 30 days of hire. Note an equivalent combination of education and experience is acceptable. Preferred knowledge, skills and abilities: Proficient in using Microsoft Office Programs (Outlook, Word, Excel). Strong communication and customer service skills and attention to detail. Ability to function at a high level in a busy environment while managing a large caseload. Prior experience working within courts and/or court-related programs such as Diversion. ADDITIONAL JOB INFORMATION: Accommodations Statement: We encourage people with disabilities to apply and are committed to providing reasonable accommodations throughout our hiring process. For assistance with applications, interviews, or other hiring-related accommodations, contact **********************. This contact is for accommodation requests only and cannot provide application status updates. Criminal History and MVR Background Checks are required for every position. A valid Colorado driver's license is required for positions that drive on County Business in either a county or personal vehicle within 30-days of hire or beginning to serve as an intern or volunteer. Offer of employment contingent upon successful completion of criminal history, motor vehicle report, education verification, and/or references. Current Jefferson County employees must apply through their employee profile in Workday. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. APPLICATION: Qualified applicants are encouraged to apply immediately. All applicants must submit an online employment application by 11:59PM on the posted cut-off date. Follow this link to apply now: Jefferson County Colorado Career Opportunities For more details on the recruitment process, please visit: ******************************* Questions? Contact the Jefferson County Recruitment Team at ************ or ********************** About Us: At the First Judicial District Attorney's Office, we are committed to seeking fair and just outcomes for all members of our community through ethical prosecution and alternative resolutions. We work collaboratively with law enforcement to ensure those who victimize our most vulnerable members of society are held accountable. Our prosecution teams work collaboratively to support victims and ensure their voice is heard throughout the criminal legal system process. Our office is a nationally recognized leader in data transparency and data-driven practices in prosecution. We leverage technology, data analysis, innovative practices, and the use of alternative resolutions to ensure that justice is administered fairly and equitably. Our office culture is built around camaraderie and incorporating diverse perspectives in our day-to-day work. We are also committed to our team members' wellbeing outside of the workplace - we emphasize the importance of work-life balance, provide numerous resources to support health and personal development, and offer a comprehensive benefits package including substantial paid time off, generous holiday schedules, work from home flexibility, and a dog-friendly office. Education: Bachelor's Degree Experience: Work Experience: Minimum three years Certifications: Languages: Category: District Attorney Office

DEPT OF REVENUE Funding Arizona's future through excellence in innovation, exceptional customer service and public servant-led continuous improvement. All Arizona State employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government. Our goal is for every ADOR team member to reflect on individual and team performance, reduce waste, and commit to continuous improvement with sustainable progress. Through AMS, every ADOR team member seeks to understand customer needs, identify problems, improve processes, and measure results. Call Center Representative 3 Job Location: Address: 1600 W. Monroe st. Phoenix, AZ 85007 Posting Details: Salary: $40,000 per year / $19.23 per hour Grade: 16 Closing Date: Until Closed Job Summary: Position Summary: The Call Center Representative 3 represents the agency to Arizona's taxpayers by answering all incoming calls in a professional and courteous manner, while demonstrating active listening, addressing issues and inquiries, and assisting to de-escalate upset taxpayers. This position performs work in accordance with standard work and towards achieving all call center metrics including Calls Per Day (CPD), Average Handle Time (AHT), Quality Assurance Scores, First Call Resolution (FCR), and Voice of the Customer (VOC), as outlined. Supervision: This position does not have direct reports. This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance. Job Duties: Service Delivery -Provide customer service to taxpayers calling into the call center by: -Answers all incoming calls by consistently greeting customers professionally and courteously, demonstrating willingness to actively listen, clarifying and confirming information to address their issues and inquiries; helps de-escalate irate customers as necessary. -Efficiently provides customers with accurate information and proactively educates customers to sustain compliance. -Documents customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken in ticketing system, TAS, and/or other databases utilized by department as assigned and in accordance with standard work. Agency/Department Compliance & Continuous Improvement -Remains current on all laws, regulations, policies, and best practices related to taxation through regular engagement in activities such as: self-directed research, conferring with other practitioners and technical experts; subscriptions to regulatory/legal/industry newsletters and briefs; membership industry associations and attendance at meetings/events; and or participation in training and others continuing education opportunities. -Actively contributes to team and individual effectiveness through the following: - -Attends staff meetings and huddles of work unit or district; and may cascade and track information as indicated -Completes all required training in a timely manner. -Participates in assigned work teams as appropriate. -May complete periodic metrics, projects, huddle boards and reports as requested. -Prepares for and actively participates in 1:1 coaching with supervisor -Maximizes work processes and deliverables through lean principles within the Arizona Management System (AMS); and provides recommendations for process improvement, and engages in continuous improvement efforts as assigned. Other duties as assigned Knowledge, Skills & Abilities (KSAs): Education & Experience -Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a High School Diploma (HSD) or General Education Degree (GED), coursework, training, and work experience relevant to the assignment -Minimum of one year related experience Licenses & Certifications -None required Knowledge/Understanding -Knowledge of principles and processes for providing customer and personal services Skills -Strong verbal, written, and listening communication skills -Strong service-centric orientation in the delivery of support and services to taxpayers -Effective organization and time management skills with the ability to make measurable progress on several tasks simultaneously and work in high-pressure situations -Strong interpersonal skills and demeanor -Proficient in the use of a PC/laptop in a Windows environment; in the use of the Internet; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive -Proficient in the use of tax reporting systems -Skilled in the customer service technique of conflict de-escalation and resolution Abilities -Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification, and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety -Ability to work with a high degree of autonomy and also participate collaboratively as part of a team -Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner -Ability to apply customer service principles, practices and theories to real work business challenges. -Ability to understand and solve problems by applying basic analytical skills to include collecting all the relevant information and data needed to address the problem; organizing, classifying and synthesizing the data into fundamental issues; from the information, identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and, identifying the options and solutions for addressing the problems analyzed. -Ability to learn and apply LEAN concepts, principles, and tools -Willingness and ability to embody ADOR's core values of Do the Right Thing, Commit to Excellence, and Care About One Another Additional Job Demands -This position functions in a standard office environment: -In the course of performing the essential duties one must be able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. -No substantial exposure to adverse environmental conditions. Selective Preference(s): -Experience with Continuous Improvement/LEAN -Previous experience in customer service emphasizing on professionally and courteously serving customers in a fast paced environment -Bilingual in English and Spanish Pre-Employment Requirements: The final candidate will be required to abide by the the following pre-employment checks: -Employment Verification and Reference Checks -State and Federal Criminal Background Check, including fingerprinting -Arizona Tax Filing Records Check -If applicable, ASEDRA Authorized Driver Identification Check If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The State of Arizona provides a world class comprehensive benefits package including: -Paid time off for holidays, sick days, annual leave, military leave, bereavement leave, and civic duty leave -Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). -A robust and affordable insurance plan that includes medical, dental, vision, life insurance, short-term, and long-term disability options. -Higher education discounts for State employees and tuition reimbursement up to $5,250 per fiscal year, available to seek further career advancement or certification in Continuing Professional Education. -Work-life balance and additional options for life betterment such as the Infant at Work Program, State Wellness Program, Public Transit Discounts, Alternate Work Schedules, and Telework opportunities. By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: Top ranked Arizona State Retirement System (ASRS) provides 100% employer matched contributions (enrollment eligibility will be effective after 27 weeks of State employment). ASRS provides a lifelong benefit based on years of service earned, or worked, and your ending salary. Learn more about ASRS at: *********************************************************** Contact Us: If you have any questions, need assistance, or would like to request a reasonable accommodation, please contact the ADOR Talent Team at *********************. *The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.

Job Posting Closes at 11:59PM on: 12/29/25 Division: District Attorney Division Management Level: Individual Contributor Scheduled Weekly Hours: 40 Benefit Eligibility: This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement. Description: Pathways serves as the Diversion Program for Jefferson and Gilpin County and is managed by the 1st Judicial District Attorney's Office. The Client Specialist position provides supervision and case management support to individuals referred to the Pathways Program, coordinates services through community partners and treatment providers, and works in concert with the Pathways Team to assist our clients in repairing harm, avoiding collateral consequences of a criminal conviction, and building lasting connections with community supports. This position will support the Safe & Licensed Driver program. COMPENSATION: Annual Salary: $60,000 to $90,000 Annually Compensation will be determined based on education, experience, and skills. BENEFITS: Jefferson County offers a generous benefits package that supports your personal and professional life. Benefits include medical, dental and vision insurance, paid time off and holidays, retirement matching, wellness programs, tuition reimbursement and more. For more information, click here for our Total Rewards summary. ESSENTIAL DUTIES: * Completes screening to determine eligibility and suitability for participation in the Pathways program. * Utilize necessary databases to inform the development of an individualized case plan that connects participants to the appropriate level of services. * Connects individuals with community-based and public agencies to provide services and support identified in the case plan. * Demonstrates cultural sensitivity and the ability to work with diverse staff, youth, families, community members, and internal and external partners. * Represents the Pathways program in court to screen and refer prospective participants to a Pathways program. * Maintains detailed case notes and records of communication and transactions for all assigned clients. * Assist individuals with removing barriers that impact their ability to successfully complete case plan tasks. * Maintains communication with the courts to provide status updates for all assigned clients. * Other duties as assigned. QUALIFICATIONS: Minimum Qualifications: * 3 years of work-related experience. * Bachelor's Degree in sociology, social welfare, social work, psychology, criminal justice, or other related social science. * Valid Colorado Driver's License within 30 days of hire. * Note an equivalent combination of education and experience is acceptable. Preferred knowledge, skills and abilities: * Proficient in using Microsoft Office Programs (Outlook, Word, Excel). * Strong communication and customer service skills and attention to detail. * Ability to function at a high level in a busy environment while managing a large caseload. * Prior experience working within courts and/or court-related programs such as Diversion. ADDITIONAL JOB INFORMATION: Accommodations Statement: We encourage people with disabilities to apply and are committed to providing reasonable accommodations throughout our hiring process. For assistance with applications, interviews, or other hiring-related accommodations, contact **********************. This contact is for accommodation requests only and cannot provide application status updates. * Criminal History and MVR Background Checks are required for every position. * A valid Colorado driver's license is required for positions that drive on County Business in either a county or personal vehicle within 30-days of hire or beginning to serve as an intern or volunteer. * Offer of employment contingent upon successful completion of criminal history, motor vehicle report, education verification, and/or references. * Current Jefferson County employees must apply through their employee profile in Workday. * In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. APPLICATION: Qualified applicants are encouraged to apply immediately. All applicants must submit an online employment application by 11:59PM on the posted cut-off date. Follow this link to apply now: Jefferson County Colorado Career Opportunities For more details on the recruitment process, please visit: ******************************* Questions? Contact the Jefferson County Recruitment Team at ************ or ********************** About Us: At the First Judicial District Attorney's Office, we are committed to seeking fair and just outcomes for all members of our community through ethical prosecution and alternative resolutions. We work collaboratively with law enforcement to ensure those who victimize our most vulnerable members of society are held accountable. Our prosecution teams work collaboratively to support victims and ensure their voice is heard throughout the criminal legal system process. Our office is a nationally recognized leader in data transparency and data-driven practices in prosecution. We leverage technology, data analysis, innovative practices, and the use of alternative resolutions to ensure that justice is administered fairly and equitably. Our office culture is built around camaraderie and incorporating diverse perspectives in our day-to-day work. We are also committed to our team members' wellbeing outside of the workplace - we emphasize the importance of work-life balance, provide numerous resources to support health and personal development, and offer a comprehensive benefits package including substantial paid time off, generous holiday schedules, work from home flexibility, and a dog-friendly office. Education: Bachelor's Degree Experience: Work Experience: Minimum three years Certifications: Languages: Category: District Attorney Office

DEPT OF HEALTH SERVICES The Arizona Department of Health Services promotes and protects the health of Arizona's children and adults. Our mission is to promote, protect, and improve the health and wellness of individuals and communities in Arizona. We strive to set the standard for personal and community health through direct care, science, public policy, and leadership. ADHS promotes alternative work schedules, flexible hours. We have positions that can fit any stage in your career, from entry to senior level. We offer a robust benefit package, including the ADHS Student Loan Assistance Program, where eligible employees can receive up to $437.50 per month for their outstanding student loans. Come check us out and see how you can make a difference in the lives of all Arizonans. Job Location: Address: 150 N 18th Ave. Phoenix, AZ 85007 Posting Details: Salary: $42,500 Grade: 17 Job Summary: This position provides courteous, accurate, and timely customer service to the public of the State of Arizona while answering calls using the BVR call center system and to in person customers. This entails managing a high volume of customer calls that come into the call center while providing direction and assistance to each caller in a timely and professional manner. The incumbent will interpret and comply with statutes, rules, regulations, policies and procedures. Process and secure customer information, cash receipts, certified paper, applications, corrections, amendments, and confidential documents. Provide quality control of the certified paper and certificates to ensure correct certificates are issued and mailed to correct applicants. Assist with the most complex customer service complaints, inquiries and issues that may include specialized instruction, training or certification in specialized areas of expertise. Responsible for training lower level staff and will assist with unit workflow, evaluating, recommending and making changes to work processes and procedures. Has mastered all duties and responsibilities of the Customer Service Representative 3 position for Vital Records. Job Duties: Provides complete and accurate service to applicants for birth and death certificate requests, amendments, corrections, adoptions, delayed/presumptive death, putative father and court ordered paternity through the quality review and shipment of records to applicants. Ensures all mail is enveloped and properly secured each day. Sorts, opens and reviews incoming mail and distributes to appropriate area. (CONT BELOW) Answers telephone calls and gives appropriate guidance and information to the caller to facilitate resolution of the issue. Research the various databases to identify a record, order information and or status of an order. Provides a resolution to customer issues. Provides training to lower level staff on each job function. Assist with unit workflow through evaluating and recommending changes to work processes and procedures. Creates and edits desk procedures as needed. Interpret and apply statutes, rules, policies and procedures. Provides support to lower level staff that encounter difficult or hostile customers over the phone or in person. Assist with special projects requiring research, documentation, filing, and organizing. Other duties as assigned as related to the position (typically 5% - 10%) Knowledge, Skills & Abilities (KSAs): Knowledge of: -Customer service techniques; -Use of office equipment and computer systems -General office procedures and practices - Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies. Skill in: -Oral and written communication -Using courtesy and tact when interacting with internal and external customers -Use of call center phone system -Operating a register and cash handling Ability to: -Create and edit policies and desk procedures that are pertinent to daily job functions. -Advanced knowledge of rules and statutes and able to Interpret and clarify regulations and statutes applicable to Vital Records. -Learn and operate new computer systems and processing equipment -Work in a fast-paced high volume office setting dealing with the public -Provide information using oral and written communication -Listen to and interpret information -Resolve high level customer issues and complaints - Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination. Selective Preference(s): Minimum high school diploma or equivalent. 5+ years of experience in customer service or 3 years in a customer service call center environment. Experience with multiple line telephones, computer and technology preferred. Pre-Employment Requirements: Must possess a valid level one fingerprint clearance card issues pursuant to A.R.S. §36-113. If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The State of Arizona provides an excellent comprehensive benefits package including: − Affordable medical and dental insurance plans − Paid vacation and sick time − Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). − 10 paid holidays per year − Wellness program and plans − Life insurance − Short/long-term disability insurance − Defined retirement plan − Award winning Infant at Work program − Credit union membership − Transit subsidy − ADHS Student Assistance Pilot Program By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will contribute to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27-week wait period for contributions to begin. Contact Us: The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling **************. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.

This is an entry-level customer service work handling a high volume of phone calls in the Water Utilities Department, Customer Service Call Center. This position is the first point of contact for internal and external customers. Responsible for handling a high volume of inbound and outbound calls, resolving customer inquiries, opening/closing accounts, and processing payments by telephone. Work is performed under the general supervision of a Utility Customer Service Supervisor. QUALIFICATIONS: Graduation from high school or an equivalent recognized certification; minimum of one (1) year of customer service experience in a call center environment. PREFERENCE FOR EXPERIENCE: Working for a utility; receiving a high volume of calls (must specify the number of calls per day). Also desirable: Bi/trilingual (English/Spanish/Creole). Ability to lift 30 pounds preferred.

DEPT OF TRANSPORTATION Be a part of an innovative and collaborative team driving a safer transportation system for Arizona. Check out a day in the life of our Motor Vehicle Division employees truly thriving! CLICK HERE! CUSTOMER SERVICE REPRESENTATIVE 3 Job Location: MOTOR VEHICLE ADMINISTRATION - COMMUNICATIONS 4005 N. 51ST AVE PHOENIX, AZ 85007 Posting Details: Salary: $18.0807/HR Grade: 16 Closing Date: 12/21/2025 Job Summary: Under general supervision, provides accurate, courteous, and excellent customer service in a timely manner while assuring conformance to all applicable statutes, Title 28 Transportation laws, rules, regulations, MVD policies, and procedures; responds to inquiries from the general public on issues related to driver license, T&R and mandatory insurance, etc., examines documentation to determine or clarify information, financial responsibility verifications and updating insurance information and driver license credentials; verify and interpret motor vehicle records, examine legal documents, and provide accurate information, both written and verbal. Resolves problems and questions presented by agency staff both internal and external; operates a computer for data storage and retrieval, balance drawer nightly; confers with Leads and Supervisors to determine actions to be taken and to make appropriate decisions for resolution for difficult problems and/or questions. All other duties assigned. Job Duties: Examine, approve, reject or deny Electronic and/or mail copies of T&R applications and legal documents; by verbal instructions via phone and email application to assure compliance with the ARS and MVD; process approved requests and return rejected or denied submissions for correction and further information. Query, update and/or create computer records; review data for outstanding citations or warrants; determine eligibility for a driver license, inform licensee of outstanding violations on record; recommend action for correction; analyze historical records, including the National Register; and evaluate for reinstatement rights. Research/analyze problem cases; determine steps necessary to achieve eligibility and compliance; respond to all inquiries; provide procedural information, explain compliance requirements, rationale for such requirements and penalties for noncompliance; assure positive, professional, expeditious public service. Disseminate driver license testing information and provide verbal instructions to the general public on taking the sample test with test outcome; provide customer service related to Statutory guidelines for Motorcycle skill testing, vision tests, and road tests. Determine/collect/validate & reconcile applicable fees; write receipts for payments/deposits; assure security and valid reconciliations of collected revenue; produce bank deposits, ensure compliance with prescribed accounting standards. Conduct vehicle inspections, determine compliance & proper identity of vehicle, identify possible stolen vehicles using various databases. Participate and conduct on the job training for new hires; prepare production reports and correspondence; accumulate data and report statistics on various work activities completed in a workday to be incorporated in management reports. Confer with upper management on problem transactions, assuring fully apprised of unusual transactions and/or daily operations. Knowledge, Skills & Abilities (KSAs): Knowledge of: • ARS Title 28 and 41. • MVD Operational policies and procedures; Problem Driver Pointer System (PDPS), Electronic Lean Title (ELT), Commercial Driver License Information System (CDLIS), and MVD organization. • Applicable MVD software, databases, screens and codes. • Public relations, office practices, problem resolution techniques. • Practices for control and security of equipment, facilities, cash, forms and records. • Computer use to reference policies and memos and assist customers using MVD web-based programs and applications. • Google workspace. Skills in: • Proficient skills in verbal and written communication and computer skills. • In reading records and resolving complex issues under stressful conditions with customer records or policy interpretation. • Correctly interpreting and applying rules, policies and procedures. Ability to: • Communicate effectively in providing an appropriate level and extent of required information. • To handle high volume calls. • To operate computer, copier, credit card machine and telephone systems. Selective Preference(s): Two years' experience in a customer service environment. Pre-Employment Requirements: Background check and fingerprinting are required. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The Arizona Department of Administration offers a comprehensive benefits package to include: • Sick leave • Vacation with 10 paid holidays per year • Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). • Health and dental insurance • Retirement plan • Life insurance and long-term disability insurance • Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: Mandatory participation in the Arizona Retirement System (ASRS) is required. Contact Us: For questions about this career opportunity, please contact ADOT Human Resources Recruitment via email at ********************** or phone call at ************** option 2. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling ************** option 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.

DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life. CUSTOMER SERVICE REPRESENTATIVE 2 Job Location: Address: Division of Developmental Disabilities (DDD) 1789 West Jefferson Street, Phoenix, Arizona 85007 Posting Details: Salary: $35,000.00 - $37,000.00 Grade: 15 Closing Date: December 23, 2025 Job Summary: Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES' video. Come join the DES Team! The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Customer Service Representative 2. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community. Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have a spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor. Job Duties: Essential Duties and Responsibilities include but are not limited to: Receives, enters and resolves grievances (complaints), inquiries or requests for assistance from callers Activities include monitoring, tracking and recording of all incoming calls, performing a variety of research and assessment of the situation Documents all updates in the RS every 3-5 days while updating the complainant Work with the Lead Grievance Specialist, many times in conjunction with various Division staff, to collaborate for resolution. Many grievances result in inquiries to leaders within the Division Upon resolution of each grievance, the grievance specialist contacts the complainant to discuss the closure/resolution and issues a letter of closure Knowledge, Skills & Abilities (KSAs): Knowledge in: Values and rights associated with the field of developmental disabilities Problem identification and resolution techniques Resources, programs, and systems that support individuals with developmental disabilities Public relations and training/presentation techniques Principles of family support and self-determination Home and Community-Based Services (HCBS) provided to people with developmental disabilities Federal and State laws, rules related to individuals with developmental disabilities Division policies, procedures and updated processes and requirements of the AHCCCS Deliverables in the Division contract and DES Divisions and services provided Skills In: Implementing and evaluating/analyzing member and family support programs Strong oral and written communication Planning, organizing, prioritizing, multitasking and time management of high-level projects Advocacy and group facilitation Time management and organization Establishing and maintaining effective working relationships with stakeholders Interacting with diverse individuals (First Responders, advocacy groups) in a professional manner Ability to: Effectively manage a wide variety of tasks, projects, and responsibilities Make good and sound decisions Adapt Multitask and re-prioritize on a minimum of a daily basis Set high work standards and consistently maintain high levels of productivity or activity Understand the concerns of members and assist in resolving the issues Selective Preference(s): The ideal candidate for this position will have: Understanding of developmental disabilities, DDD, AHCCCS, Support Coordination. At least 2 years of experience in customer service, dealing with heavy public contact Bilingual: English-Spanish preferred Pre-Employment Requirements: If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to Driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operated a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) (R2-10-201.11). Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency's ability to reasonably accommodate any restrictions. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The Arizona Department of Economic Security offers a comprehensive benefits package to include: • Affordable medical, dental, life, and short-term disability insurance plans • Participation in the Arizona State Retirement System (ASRS) and long-term disability plans • 10 paid holidays per year • Vacation time accrued at 4.00 hours bi-weekly for the first 3 years • Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). • Sick time accrued at 3.70 hours bi-weekly • Deferred compensation plan • Wellness plans • Tuition Reimbursement • Stipend Opportunities • Infant at Work Program • Rideshare and Public Transit Subsidy • Career Advancement & Employee Development Opportunities • Flexible schedules to create a work/life balance Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page. Retirement: State employees are required to participate in the Arizona State Retirement System (ASRS), the State-sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments. On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates. Contact Us: For questions about this career opportunity, please contact Stacie Austin at ************ or *****************. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting ************ or *****************. Requests should be made as early as possible to allow time to arrange the accommodation.

About University Enterprises Corporation at CSUSB ) University Enterprises Corporation at CSUSB ("UEC") supports the university's educational mission by providing quality services that complement the instructional program. The University depends upon UEC to provide services that cannot be supported with state funds. We're responsible for business enterprises on campus including, but not limited to, dining, bookstore, convenience store, and vending services. We also serve as the grantee for federal, state, and local funding for research and sponsored projects. Position Summary Temporary, Past Time, Non-Benefitted position through 12/31/2025 (Appointment may be renewed annually based upon availability of funds, availability of work and satisfactory job performance). Salary: $16.50-$18.00 per hour. Location: Main office locations either Temecula or Riverside. Additional onsite assistance will be required as needed for training outreach offices and conferences within the counties. Work Schedule 19 hours per week. Typically Monday through Friday within the hours of 8:00AM to 5:00PM. Some nights and weekends may be required. First Review Deadline This position will remain open until filled. Typical Activities Under minimal supervision of the Director, the Call Center Representative will work independently to: • Maintain MIS and EDMIS System and act as technical support for Centers • Respond swiftly and courteously to all potential customer phone inquiries • Conducting inbound and outbound customer service calls • Communicate effectively, in writing, verbally, and via telephone, with all levels of personnel and clients • Fulfills requests by clarifying desired information, scheduling appointments, and forwarding other service requests. • Documenting details of all calls and customer interactions • Rescheduling or canceling meetings in a timeous manner. • Collaborate with the intake manager and other team members to improve customer service and handle high call volumes • Collect pertinent information from clients such as addresses, phone numbers, business status information and demographics • Responds to 30-50 calls per day • Educate clients on programs and other service offerings • Managing multiple systems and programs simultaneously • Other duties as assigned. Some regional travel required. Minimum Qualifications Education: High School Diploma. Experience: 1 Year General Office Experience. Other: Good written and oral communication. Ability to learn new program and service offerings quickly and discuss options and features in detail. Ability to independently handle multiple work unit priorities and projects. Ability to troubleshoot most office administration problems and respond to all inquiries and requests related to work area. EQUAL OPPORTUNITY EMPLOYER University Enterprises Corporation at CSUSB is committed to a diverse workforce and affirmative action, and is an equal opportunity employer. UEC maintains and promotes a policy of non-discrimination and non-harassment on the basis of race, sex, gender, color, age, religion, national origin, ancestry, marital status, sexual orientation, physical or mental disability, pregnancy, medical condition, genetic characteristics, status as a disabled veteran, or disabled veteran of the Vietnam era. To view the UEC Affirmative Action Program, please contact UEC Human Resources at (909) 537-7589 Monday through Friday between the hours of 8:00am and 5:00pm. As an equal opportunity employer, University Enterprises Corporation at CSUSB (UEC) is committed to a diverse workforce. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access UEC's career website as a result of your disability. You may request reasonable accommodations by calling UEC's Human Resources Manager at 909-537-7589. EEO AA Policy Statement Employment of Individuals with Disabilities and Protected Veterans Supplemental Information UEC is an EOE - Minority/Female/Disability/Veterans. This position will remain open until filled. This has been designated as a sensitive position. The selected candidate must successfully pass a thorough background investigation to include a criminal history check prior to appointment.

DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life. CUSTOMER SERVICE REPRESENTATIVE 2 Job Location: Division of Benefits & Medical Eligibility (DBME) Family Assistance Administration (FAA) 1701 North 4th Street, Flagstaff, Arizona 86004 Posting Details: Salary: $16.3500 / hourly Grade: 15 Closing Date: December 24, 2025 Job Summary: Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov or click on the link here to view ‘Our DES' video. Come Join the DES Team! The Department of Economic Security, Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team as a Customer Service Representative 2 in our Flagstaff Field Office. This position is the first point of contact in the office. This position, under general supervision, will screen Medical Assistance (MA), Nutritional Assistance (NA), and Cash Assistance (CA) applications. The member will use the state system to record details of customer interactions, complaints, or comments as well as details on actions taken to assist the customer. This is an in-person, on-site position. Job Duties: Essential Duties and Responsibilities include but are not limited to: • In person interaction with customers to determine what steps to follow in the appropriate Standard Work and place customer in the correct workflow. • Screen applications for NA Expedite criteria. • Educate customers on Rights and Responsibilities, Change Reporting, Self Service options and interviewing requirements/process. • Scan and upload documents into the FAA's Document Management System and FAA's Eligibility System into the appropriate document type. • May translate or submit translation when appropriate. • Issue EBT cards. • Ensure the NVRA process is followed. • Open and date stamp incoming mail. • Data entering applications. • Resolve client issues. • Responds to difficult, time sensitive complaints and feedback. • Refer customers to upper management for unresolved issues. • Provide conflict de-escalation in dealing with irate clients. • Prepare, monitor, and submit reports. • Ordering and storing office supplies and equipment. • Troubleshooting equipment by contacting the Helpdesk or Resolution center. Knowledge, Skills & Abilities (KSAs): Knowledge of: • Customer service practices and techniques. • Administrative, office, and clerical procedures. • English language for sentence structure, composition, content, spelling, and grammar. • Program rules, regulations, policies and procedures, and computer systems. • Problem resolution techniques using logic and reasoning. Skills in: • Active listening. • Negotiation and problem resolution. • Good written and oral communication to convey information effectively. • Effective time management, organization and prioritizing tasks. • Use of Google Workspace. • Identifying alternative solutions. Ability to: • Measure and meet productivity and quality standards. • Work at least 40 hours per week and maintain satisfactory attendance and punctuality standards. • Professionally interact with all levels of personnel and customers. • Engage critical thinking using logic and reasoning. • Multi-task and work under competing priorities. • Work independently or collaboratively with a group. • Adapt to changing environments and new technologies. Selective Preference(s): The ideal candidate for this position will have: • At least one year experience in a direct contact, customer service environment. Pre-Employment Requirements: • If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. • Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency's ability to reasonably accommodate any restrictions. • All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The Arizona Department of Economic Security offers a comprehensive benefits package to include: • Affordable medical, dental, life, and short-term disability insurance plans • Participation in the Arizona State Retirement System (ASRS) and long-term disability plans • 10 paid holidays per year • Vacation time accrued at 4.00 hours bi-weekly for the first 3 years • Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). • Sick time accrued at 3.70 hours bi-weekly • Deferred compensation plan • Wellness plans • Tuition Reimbursement • Stipend Opportunities • Infant at Work Program • Rideshare and Public Transit Subsidy • Career Advancement & Employee Development Opportunities • Flexible schedules to create a work/life balance Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments. On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates. Contact Us: For questions about this career opportunity, please contact Angelina Clerry at ************ or at ************************. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Angelina Clerry at ************ or at ************************. Requests should be made as early as possible to allow time to arrange the accommodation.

Residency Requirement Employees must be Boston residents on their date of hire and for the duration of their employment subject to BWSC policies and collective bargaining agreements. Performs general administrative and customer service duties and all other related work in order to fully support the daily operations of the Account Services Department within the Commission; ensures organizational efficiency in the application of prescribed policies, procedures, and methods. Responsibilities Essential Functions: (The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.) Resolves inquiries/disputes from the general public via phone, letter, e-mail and in person, concerning billing, metering, collection and other water/sewer matters. Analyzes, researches and takes corrective action on accounts utilizing billing and meter records, premise and hearing files, microfiche, CIS system, work order systems and computer applications. Contacts customers for payment of accounts or arranges for payment on delinquent accounts using the Billing, Termination and Appeal Procedures (“BTA”) and other approved procedures. Prepares and process forms and correspondence. Types, files, coordinates, and maintains various manuals and automated filing systems. Investigates accounts to determine ownership and liability for balances. Researches bills returned as undeliverable via online databases. Contacts customers with delinquent accounts to secure payment via outgoing manual calls, written correspondence and automated dialer software. Researches bank foreclosed properties using various software and online databases. Maintains accurate records using both manual and computer entries. Utilizes reports via AMR database to contact customers for MTU repairs and notify customers of unusual consumption patterns. Processes all meter reading activity reports and billing information using system software. Coordinates and schedules meter installation, MTU installation, meter tests, investigations, water turn-on and offs, fire pipe inspections, and other appointments with various Commission departments. Transmits and receives information and instruction via radio and telephone. Opens and closes work orders. Answers telephone and directs calls using automated switchboard equipment. Performs similar or related work as required, directed or as situation dictates. Qualifications Recommended Minimum Qualifications: Education, Training and Experience: High School Diploma or equivalent required. One to two (1 - 2) years of customer service or similar experience, preferably in the public sector working with local government. Any equivalent combination of education, training, and experience. Knowledge, Ability and Skill: Knowledge: Familiarity with basic office procedures; working knowledge of MS Office applications including Outlook; working knowledge of departmental policies and procedures. Ability: Communicate effectively and tactfully with staff and the public; compose correspondence; prioritize and complete multiple tasks at one time with frequent interruptions; operate a computer with intermediate MS Office skills; manage databases as required by the position; create spreadsheets and maintain records; use telephone system. Skill: Excellent customer service skills; strong organizational skills; skills in all of the above listed tools and equipment. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to work at a desk and is regularly required to convey information to employees and the public and move about inside the office to access file cabinets and office machinery. The employee must occasionally lift and/or move objects weighing up to 10 pounds, such as supplies, folders, and books. Certain tasks require the ability to view computer screens for extended periods of time. Supervision: Supervision Scope: This position performs various duties requiring a thorough knowledge of departmental operations and the ability to complete assigned tasks according to established procedures and protocol. Supervision Received: Works under the general direction of the Supervisor of Collections/Customer Services and in accordance with applicable Massachusetts General Laws, city policies and relevant state, federal, and local regulations and standards. Follows established work plan and completes work in accordance with established departmental policies and standards; issues are referred to supervisor. Supervision Given: None. Job Environment: Work is performed under typical office conditions; work environment is moderately noisy. Operates computer, calculator, copier, facsimile machine, and other standard office equipment. Contacts are by phone, through correspondence, and in person; they generally consist of an information exchange dialogue, discussing routine and semi-complex issues. Errors could result in delay of department services and have legal and/or financial repercussions. Affirmative Action/Equal Employment Opportunity Employer

Apply Now JOB OVERVIEW: The purpose of this position is to provide the public with a high volume of pet adoption services and provides general clerical assistance to department staff. RESPONSIBILITIES: * Verifies accuracy of Rabies Vaccination Certificates and enters data into the computer. * Receives and codes Rabies Vaccination forms. Verifies rabies vaccination tags. * Inputs information into the computer. * Answers, screens, and directs incoming telephone calls. * Accepts returned traps or equipment, verifies condition with kennel staff, returns trap deposits. * Prepares correspondence, reports, and other documents as directed. * Greets, directs, and collects fees from visitors. * Receives, releases, and processes adoptions of animals entering the facility. * Files vaccination documents, purchase orders, invoices, and other documents as directed. * Educates the public on responsible pet ownership. * Corresponds with animal control officers in the field using two-way radio and computer, dispatches calls. * Process adoptions and disseminates information at special and off-site events. * Accepts and approves adoption applications, researches information as needed. * Dispatches animal control officers as needed. * Assists with duties of Administrative Assistant in their absence. * Assists in the preparation and record keeping of invoices, purchase orders, and public notifications. * Assists in preparation and recording of payroll. * Maintains animal records and files. * Prepares bills for veterinarians and records information in ledger. * Opens and distributes mail. REQUIREMENTS: * Requires graduation from a general or technical high school or equivalent. * 3 years clerical experience involving customer service and record keeping required. * Cashiering, teller, or related skills required. An equivalent combination of education, training and experience will be considered. * Must be able to multitask efficiently. * Ability to be a team player and communicate effectively with co-workers, supervisors and the general public, including dissatisfied citizens, is mandatory. * Requires general computer skills and working skills in performing data entry and filing. TO APPLY: All applications must be submitted using the APPLY NOW link above. We do not accept faxed, e-mailed or print applications. This is a part-time clerical support position. Candidate should be available to work an estimated 18-20 hours per week. Typical hours would fall between 8:00 am and 6:30 pm, Monday - Saturday. Applications will be accepted on a continuing basis until the position is filled or a sufficient number of qualified candidates have applied. St. Charles County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. St. Charles County is a drug and alcohol-free workplace. A pre-employment drug screen is required for all positions.

Full-time Description ABOUT US United Way of San Antonio and Bexar County unites the community to identify and solve our most critical issues. We are dedicated to improving people's lives and creating community-level change. Our work includes leading cross-sector collaborations, advocating for public policy changes and investing in programs that prevent problems from happening in the first place for those in need. Improving quality of life and advancing the greater good involves focusing in four impact areas: preparing children for kindergarten; empowering students to graduate and reach their full potential; helping individuals and families become self-sufficient; providing a safety net of services for those in crisis. BENEFITS Employer-subsidized healthcare plan with employer-funded HRA offered. Group dental, vision, life insurance and other insurance products available. Paid holidays, personal and sick leave time. 403(b) retirement plan with employer matching available. JOB SUMMARY The 2-1-1 Call Specialist provides high-quality, compassionate assistance to individuals and families seeking help with essential needs such as food, housing, healthcare, financial assistance, and other community resources. This role is responsible for answering incoming calls, conducting thorough assessments, identifying the caller's underlying needs, and providing accurate referrals using the 2-1-1 resource database. This position supports a 24/7 operation, and applicants must be available to work evenings, weekends, and holidays as needed. PRIMARY DUTIES AND RESPONSIBILITES Direct Information & Referral (I&R) Service Provision Deliver exceptional customer service as the first point of contact for United Way of San Antonio & Bexar County's 2-1-1, providing comprehensive Information & Referral (I&R) and crisis intervention services as needed. Offer accurate, thorough, and appropriate referrals, information, and intervention services that effectively address each caller's identified needs. Establish clear, respectful, and empathetic communication using active listening and trauma-informed techniques in a non-judgmental manner. Conduct accurate assessments to identify underlying needs and engage in collaborative problem-solving with callers to develop realistic action plans without offering personal opinions or advice. Provide follow-up and advocacy services when necessary to ensure continuity of care and support for community members. Protect client confidentiality at all times and adhere to all agency, program, and 2-1-1 network privacy guidelines. Demonstrate professionalism, patience, and skill while handling difficult or emotionally charged calls, using approved de-escalation and engagement techniques. Use technology platforms-including Cisco, VOIP systems, and live chat tools-to interact with clients and deliver services effectively. Uphold and model the UWSA mission, values, and Code of Ethics in all interactions with callers, colleagues, and community partners. Crisis Intervention Services Provide crisis intervention by helping callers move from a heightened emotional state to a more cognitive, solution-focused state, and create safety plans as appropriate. Deliver crisis intervention services by phone, in person, and at community outreach events as required. Service Utilization Documentation Conduct accurate and complete interviews and enter all required data into I&R software systems, maintaining a minimum accuracy/completion rate of 95%. Ensure records reflect a clear assessment, actions taken, referrals provided, and follow-up as appropriate, supporting consistency, accuracy, and data integrity. Requirements EDUCATION AND EXPERIENCE Bachelor's Degree Preferred, however, in lieu of a degree. A minimum of four (4) years' work experience in a related field and a High School Diploma or GED Certificate; OR A minimum of two (2) years if call center experience delivering social services and a High School Diploma or GED Certificate. Ability to work effectively under stress while maintaining productivity, professionalism, and composure. Comfortable working in a fast-paced, high-volume environment. Demonstrates flexibility and the ability to adapt quickly to changing situations, priorities, and call demands. Strong judgment, problem-solving skills, and assessment techniques used to evaluate caller needs and determine appropriate referrals. KNOWLEDGE, SKILLS & ABILITIES INFORMATION Maintains a professional, courteous, and service-oriented demeanor in all interactions. Self-motivated, resourceful, and able to generate creative solutions to challenges. Works effectively under stress while maintaining productivity, accuracy, and composure. Comfortable operating in a fast-paced, high-volume environment. Demonstrates flexibility and readily adapts to shifting priorities, processes, and caller needs. Exercises strong judgment, assessment skills, and sound decision-making. Proven ability to independently analyze situations, solve problems, and make decisions within established guidelines. Excellent verbal and written communication skills, with the ability to convey information clearly and professionally. Strong attention to detail and the ability to multitask without compromising accuracy or service quality. Proficient in the Microsoft Office Suite (Word, Excel, Outlook, Teams). Experience with Adobe Creative Cloud products preferred. UNITED WAY COMPETENCIES Core Competencies (all United Way Professionals): Mission Focused, Relationship Oriented, Collaborator, Results Driven, Brand Steward WORK ENVIRONMENT Normal nonprofit office environment with little exposure to dust, noise and extreme temperatures. Extended work on personal computing equipment, telephone, multi-functioning printer and calculator. Reliable transportation required, with the ability to travel to and from meetings, training sessions or other business-related events locally, routinely and around the state and nationally, occasionally. Monday-Friday, 8:15 am to 4:45 pm work week with occasional evening and weekend hours. PHYSICAL DEMANDS Sedentary work on a PC; sitting for extended periods of time, routinely. Movement within the office and during external meetings and events, regularly. Bends, stoops and twists, occasionally. Exerts up to 25 lbs. of force, occasionally. Facilitates, presents and collaboratively interacts with others, routinely. Perform repetitive tasks, i.e., typing and texting, routinely. The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The contents of this job description may change as deemed necessary by United Way of San Antonio and Bexar County. APPLY To submit your application visit ********************************************************************************************************************************* Applications WILL NOT be accepted via email. Contact ************************ should you experience problems submitting your application. United Way of San Antonio and Bexar County is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. United Way of San Antonio and Bexar County is committed to the full inclusion of all qualified individuals. As part of this commitment, UWSA will ensure that persons with disabilities are provided reasonable accommodations if reasonable accommodation is needed to participate in the job application, interview process, or to perform essential job functions, and/or to receive other benefits and privileges of employment. United Way of San Antonio and Bexar County | 700 South Alamo St., San Antonio TX, 78205 | *************** Salary Description $16.00 per hour

Job DescriptionDescription: Mission of Department: Scott County Hospital Inbound Call Center Specialists serve as the vital communication hub for the hospital, ensuring seamless connectivity internally and externally. We are committed to answering and routing calls promptly and accurately, greeting customers with professionalism, and providing clear information and directions. Acting as trusted liaisons between physicians, office personnel, and other medical professionals, we strive to deliver exceptional service that supports patient care and fosters collaboration across all departments. Purpose of Position: To provide Mission of Department and perform essential functions listed below. Essential Functions: · Answers all incoming calls in a courteous and professional manner in accordance with policy and procedure. · Obtain appropriate information and direct calls to appropriate in-house number or department. · Make contact immediately under the guidelines of policy and procedure to relay messages to physicians, patients, managers, etc. · Respond appropriately to calls from patients, on-call staff, managers, physicians, (customers), etc. · Responsible and accountable for tasks necessary to properly identify in the patient processing system. · Page over intercom system according to policy and procedure. · Make timely and verbal contacts with each member of the OR call-back team. Respond to callbacks in accordance to policy and procedure. · Perform all functions of the hospital computer system required to identify a patient's location. · Use scripting policies as an effective communication tool with customers. Greet patients in accordance with the department's script policy and procedure. · Treat patients, visitors and coworkers with respect and dignity. Assure that a patient's rights to fair and equitable treatment, self-determination, individuality, privacy, property and civil rights are maintained. · Maintain confidentiality of patient information to assure Patient Rights and the rights of others are protected in accordance to policy and procedure. Release information in accordance with established privacy guidelines. · Promote positive hospital image. Demonstrate fair, equitable, positive, and respectful behavior to coworkers and other agencies. · Perform any other task requested by the Supervisor or Management in a willing and positive manner. · Other duties assigned per departmental needs Requirements: Additional Responsibilities: · Demonstrates basic computer literacy and ability to navigate relevant systems. · Performs job functions using proper body mechanics and adheres to OSHA guidelines. · Capable of light lifting, bending, reaching, and moving freely as required. · Maintains reliable attendance to support standard job practices. · Demonstrates excellent customer service skills with a professional and courteous demeanor. · Reads, comprehends, and communicates effectively. · Exhibits critical and analytical thinking with minimal supervision. · Processes information efficiently and prioritizes tasks to meet operational needs. Education, Qualifications, Experience: · High School graduate or equivalent · Computer experience required · Bilingual a plus · Prior telephone experience · Experience in working with the public Personal Characteristics: · Able to communicate with customers, associates, and other personnel in a friendly, professional manner. · Portray an appearance that is neat, clean and professional. · Be a positive member for our customers, visitors, and associates. Knowledge, Skills, and Abilities: · Telephone etiquette · Computer experience · Typing · Communication Skills · Ten Key Equipment: Telephone system, computer, copy machine, fax machine, and scanners Expectation of Service: This is a non-exempt 40 hour per week position. Regular and punctual attendance is required. Physical Requirements: This position requires continual sitting and typing at a computer terminal, some walking, bending, stooping, and lifting of up to 25 pounds. Must be able to read, write, hear and understand electronic verbally transcribed information. Scott County Hospital is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics as outlined by federal, state, or local laws.

Job Title: Client Engagement Specialist Location/Schedule: Drop In Center, Cleveland, OH (Hybrid work), M-F 10:00am - 6:00pm Employment Type: Full-time, Non-Exempt About Cleveland Rape Crisis Center Cleveland Rape Crisis Center (CRCC) supports survivors of rape and sexual abuse, promotes healing and prevention and advocates for social change. CRCC was founded in 1974 in response to Cleveland's long-standing need for services to assist survivors of sexual assault. CRCC offers services in Cuyahoga, Ashtabula, Geauga and Lake counties such as legal advocacy, case management, and therapy services. We also do education and outreach work, to educate the community on sexual violence and human trafficking prevention. The Client Engagement Specialist (CES) is responsible for providing ongoing trauma-informed support and client engagement services to the guests of the Human Trafficking Drop-In Center. The CES position provides a broad range of services as the guests visit and engage in programming. Key Responsibilities Assure that all guests and visitors to the Human Trafficking Drop-In Center are greeted warmly Assist guests in a trauma-informed manner, provide information, crisis support, crisis intervention, and de-escalation Conduct engagement sessions including all necessary paperwork Create and maintain new and returning guest's client records Assist guests with daily living skills, including laundry, budgeting, locating safe and affordable housing, referrals to community linkages, applying for federal food assistance or medical assistance, and workforce development Assist Case Management with administrative duties to ensure quality of care Assist with developing curricula and facilitates training for guests Follow opening/closing procedures at the Drop-In Center Assist with ensuring that the drop-in center is presentable for guests. Perform housekeeping tasks (e.g. launder towels, clean restrooms/shower rooms, empty trash, vacuum/clean floors, and general housekeeping) Interface with building-related providers as needed (e.g. plowing, landlord) Build connections with community partners and make presentations about CRCC's services Maintain the confidentiality of clients at all times Maintain client files, outreach, and activities in agency's database Outreach and Tabling Education, Experience, Licenses, & Certifications High school diploma/GED 2 years of experience in a related field providing direct services to the community in a human services capacity (e.g. donations for homeless, shelters, churches, community counseling/drop-in centers) May consider an equivalent combination of education, experience, and/or training to meet the essential functions of the position Salary & Benefits Salary Range: $42,000 - $44,000 annually Comprehensive benefits package including but not limited to health, dental, and vision insurance, 403b retirement and match, 10 paid holidays, generous PTO, and professional development opportunities - for employees who meet benefit eligibility requirements This position description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of CRCC.