Customer Support Specialist Jobs At Clearcover

Ramy Brook is a contemporary women's wear brand designed to provide a day-to-night wardrobe solution for women. With a focus on silk fabrics, lively colors, and sophisticated silhouettes, Ramy Brook's designs aim to embody timelessness, elegance, and versatility. The brand is available in top retailers worldwide and specialty boutiques, as well as online and at the flagship store on Madison Avenue. Role Description This is a part-time hybrid role for a Customer Care & Loyalty Coordinator located in New York, NY, with some work from home flexibility. The Coordinator will be responsible for managing customer satisfaction, providing support, enhancing customer experience, and effective communication to ensure top-notch customer service and loyalty. Qualifications Gorgias and/or Zendesk experience required. Customer Satisfaction, Customer Support, and Customer Experience skills Strong Communication and Customer Service skills Previous experience in customer care or related field Ability to work independently and collaboratively Detail-oriented and organized mindset Knowledge of CRM systems is a plus Experience in the fashion or retail industry is beneficial High school diploma or equivalent required

Business Talent Group (BTG) is the leading talent marketplace that connects independent management consultants, subject matter experts, project managers, and interim executives with the world's best companies. BTG provides just the right on-demand talent needed: remote or on-site, part-time or full-time, individuals or teams. That's why more than 50% of the F100 and hundreds of other leading companies trust BTG to curate, vet, and compliantly deliver talent who fuel growth, innovation, and performance improvement. BTG is a Heidrick & Struggles company. Client Service Associate: START DATE WILL BE JUNE 2025 Role & Responsibilities: As our Client Service (CS) team expands, we invite recent graduates or early professionals (with 0-2 years of experience) to become integral members of our team. We are seeking candidates who are inherently curious about business, self-motivated, and demonstrate an interest in talent vetting/sourcing and client service, thriving in a fast-paced environment. As a CS Associate, you will contribute to a team dedicated to delivering on-demand solutions and addressing client needs on a project-by-project basis. Collaborating both independently and with your team, you'll play a crucial role in sourcing and assessing senior talent, and cultivating relationships with industry experts and top-tier consultants to meet our clients' requirements. Your journey with us includes training and professional development opportunities, fostering your growth within the role. Our hybrid work model offers a flexible blend of in-office and remote work from your home office environment. Take the first step toward an exciting career with us as we shape the future of our Client Service team. Opportunities in Client Service at BTG: Success: Support the fulfillment of client opportunities, from talent identification to vetting, proposal drafting, contracting and preparing talent for project success; thereby ensuring a positive end-to-end talent and client experience Commercial Collaboration: Join a blended Client Development and Management (CDM) and Client Service commercial team, collaborating across functions with members of the account team to deliver talent for client needs End-to-End Talent Cross-Functional Collaboration: Partner with internal teams (sales, finance, legal) to facilitate the fulfillment of client opportunities Relationship Building: Cultivate positive relationships with consultants and clients, gaining exposure to various industries and forming connections with high-end consulting talent Career Growth: Gain exposure to the consulting world and seize opportunities for career growth, increased responsibility, exposure to complex client challenges and opportunities for industry specialization Preferred Attributes: Self-starter, entrepreneurial nature, high intellectual curiosity, professional communication skills, attention to detail, organized, team player. Confidence and maturity interacting with senior executives and talent across various corporations/industries Flexibility: Adaptability to a fast-paced environment, proven time management, and ability to manage multiple projects with competing deadlines Education: BA/BS degree (required) from a leading university; business-oriented internship experience preferred Skills: Proficient in Microsoft Office Suite; experience with Salesforce a plus

We are a custom menswear brand rooted in heritage, built for sustainability, and propelled by technology and human ingenuity. In 2010, we took the menswear industry by storm with our revolutionary 3D fitting system. Today, we are a leading force in menswear and are about to take the fashion industry to new levels with our most precise fit ever. Headquartered in Richmond, VA, we have 8 showroom locations across the US and a growing presence in top menswear department stores. We are quickly expanding and building our brand, and while we take what WE do seriously, we do not take OURSELVES too seriously. Here at Alton Lane, we regard work as an essential part of life that should be fun. When all is said and done, we make and sell fabulous clothes, but our customers truthfully make a difference. Our customers love that our garments are designed in 2 minutes and delivered in as little as 2 weeks. We pride ourselves on taking the guesswork out of getting dressed, so our customers can tackle whatever life throws at them and focus more on what counts. A career at Alton Lane can provide you with an abundance of opportunities. You'll learn, develop and grow by serving others, building long-term relationships-with customers and colleagues-and achieving inspiring results. We're excited to meet you! Check out our Instagram and company websites to learn more about who we are. *************************************** ************************** About the job Alton Lane is looking to add to our Customer Experience Specialist for our growing Customer Experience Team. We are offering a Flexible Schedule that includes evenings and Weekends. A Customer Experience Specialist is passionate about developing new processes, organization, supporting a team, and providing an unsurpassed service experience to our customers. A career at Alton Lane is both fast-paced and highly rewarding. Working here means being entrepreneurial, leading with integrity, taking initiative, thinking big, and working as a team to expand our presence across the country, introducing our brand to new customers, and taking ownership of driving our business to new heights. Role & Responsibilities Life at Alton Lane is constantly evolving. No two days are ever the same. A Customer Experience Specialist will proactively manage customer communication in addition to a variety of other tasks, so the ability to multitask, think creatively, and prioritize is critical. The expectations of a Customer Experience Specialist are: Partner with the VP of Sales and Customer Experience Lead to build a best-in-class customer experience for our client base Manage the client experience through phone, email, and chat Work closely with cross-functional teams to answer customer inquiries and regularly provide updates on their orders, shipments, and production status details Ensure customers receive responses in real time Track and monitor customer interactions and manage customer information Be confident and knowledgeable with customer correspondence regarding style and pricing questions Be timely and provide clear, honest, and respectful communication with all customers and team members at all times Flexibility to work evenings and weekends THE ALTON LANE CANDIDATE You are an individual contributor who is always looking for opportunities to grow and develop in your professional career, meet new people, anticipate the needs of your team and customers, and embrace frequent changes and challenges. You also have: Bachelor's Degree or equivalent work experience in a related field (textiles + fashion merchandising, communication, business administration, etc) 2+ years experience in a customer service or retail management role with a demonstrated track record of providing excellent customer support Ability to handle escalated customer service issues with empathy and a results and solution-oriented approach Strong technical skills including familiarity with Netsuite, Zendesk, JustCall - *preferred Self-starter who can operate well in a collaborative team environment with flexibility and agility to handle the competing priorities of a fast growing company Ability to multitask to meet pressing deadlines with a high attention to detail PERKS OF THE ROLE Collaborate (and HAVE FUN!) with a dynamic team of driven individuals across the country Access to our luxury clothing and accessories through a generous employee discount program Opportunity to carve out an exciting career path with a high-growth company Direct exposure to leadership and senior management, focusing on high-level sales strategy and business development training Are you a self-starter with the desire to develop and champion new processes? If you answered YES to both of those questions, we want to hear from you. Alton Lane is an Equal Opportunity Employer. We celebrate the diversity of all backgrounds and are committed to creating and fostering an inclusive culture for our Community.

We are a custom menswear brand rooted in heritage, built for sustainability, and propelled by technology and human ingenuity. In 2010, we took the menswear industry by storm with our revolutionary 3D fitting system. Today, we are a leading force in menswear and are about to take the fashion industry to new levels with our most precise fit ever. Headquartered in Richmond, VA, we have 9 showroom locations across the US and a growing presence in top menswear department stores, including Nordstrom, Saks Fifth Avenue, Dillard's, and many more. We are quickly expanding and building our brand, and while we take what WE do seriously, we do not take OURSELVES too seriously. Here at Alton Lane, we regard work as an essential part of life that should be fun. When all is said and done, we make and sell fabulous clothes, but our customers truthfully make a difference. Our customers love that our garments are designed in 2 minutes and delivered in as little as 2 weeks. We pride ourselves on taking the guesswork out of getting dressed, so our customers can tackle whatever life throws at them and focus more on what counts. A career at Alton Lane can provide you with an abundance of opportunities. You'll learn, develop and grow by serving others, building long-term relationships-with customers and colleagues-and achieving inspiring results. We're excited to meet you! Check out our Instagram and company websites to learn more about who we are. *************************************** ************************** About the Role This is not your typical retail position, if you're looking for that “NEXT STEP” in your career, consider applying today. The Stylist is a key member of the Alton Lane sales team. They are passionate about service and connecting with people, tenacious when it comes to driving sales while providing a memorable shopping experience, and also contribute to our vibrant and collaborative team culture. Creates an exceptional enhanced shopping experience by engaging the customer with the ultimate love for style, passion for quality and insistence on providing top-tier service; fully understanding and appreciating the importance of the customer's expectations; and lifting the experience by creating innovative ways to ensure the customer has the best shopping experience possible. Assists customers with an Alton Lane one-on-one appointment based experience Implements and models customer service standards by ensuring unbeatable excellence in Alton Lane standards; exemplifying an in-depth knowledge of the Alton Lane product and brand; understanding unique needs of customers; creating an environment to set excellent customer service expectations that are aligned with customer needs and expectations and company goals. Creates long-term customer relationships by providing a personalized shopping experience; developing a digital client book driven by personal relationships that includes many aspects of the client's life (occupation, family and most important FIT); reviewing the customer shopping history to provide recommendations and follow up communications; and the complete understanding on how to meet the client's needs and aspirations. Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices. Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback. Drive results by consistently striving to meet and exceed sales goals through various sales channels. Build, manage and grow a book of business through referrals, various external prospecting initiatives, and personal network development. Provide the best customer experience tailored to the needs of our clients. Continuously foster and enhance customer engagement (both current and new) through genuine connections and thoughtful, proactive outreach. Be a strong communicator internally and externally with a positive and solution-oriented point of view. Manage exceptional customer experience through overseeing front and back-end production processes. Have Fun and Make Money! Who you are: • Previous experience in sales, hospitality, and/or service • Genuine interest in fashion and styling • Professional verbal and written communication skills • Performs successfully in a team-based culture • Flexible work schedule, including nights, weekends, and holidays • Possesses 1-3 years of sales experience in Direct-to-Consumer or Business to Business. Previous menswear sales experience is preferred but not required. • Have a business development mindset. • Is personable and an effective communicator with astute attention to detail. • A proactive self-starter, comfortable in a fast-paced environment. • Driven individual with a one-team mentality. • Nimble with technology. • Strong sense of self-awareness, humility, and personal responsibility. • Adaptable to change with an eagerness to try new things. • Passion for clothes, wardrobing, and styling. Why you will want to work here • High income earning potential is yours for the taking - We're offering a competitive Base plus UNCAPPED COMMISSION starting at 10% of your monthly sales. • Opportunity for rapid career growth within an innovative and expanding company. • Generous benefits package: Healthcare, Vision, Dental, LTD/STD, Life Insurance, 3 weeks of Paid Time Off, 401k Retirement plan. • Access to our luxury clothing and accessories through our generous employee discount program • Get in on the ground floor of the Made-To-Measure revolution. • You'll get to work with some of the most Innovative, Hardworking, and Fun team members in the industry. You could be the next Alton Lane team member. Apply today to schedule your interview. Alton Lane is an Equal Opportunity Employer. We celebrate the diversity of all backgrounds and are committed to creating and fostering an inclusive culture for our Community.

As a Member Support Representative II - Verifications, you will play a crucial role in ensuring the security and accuracy of our virtual member verification process. You will engage with members via video calls, guiding them through the verification process while delivering outstanding customer service. This opportunity is located onsite at ID.me's headquarters in McLean, Virginia. This is a full time opportunity and is not able to be done remotely. Responsibilities: Conduct inbound video verification calls with members, ensuring a friendly and professional experience Verify member identities across multiple communities by requesting and validating required documentation Address member inquiries and concerns related to the verification process Assist with account recovery to track, manage and resolve members' issues, ensuring a secure and efficient resolution Embrace and implement the tactics and techniques provided by leadership during coaching/ training sessions in order to achieve desired goals Adhere to the companies Quality Assurance program and the associated policies Collaborate with team leads and management to enhance the verification process Stay updated on company policies, procedures, and industry regulations Education and Experience: High school diploma or equivalent required At least one year of experience in customer support role preferably in a contact center environment Proficiency in using Mac and/PC platforms for daily operations Proficiency in using video conferencing software like Zoom Proficiency in using Google Suite Proficiency in using ticketing software like Zendesk Required Skills & Competencies: Excellent written and verbal communication skills Excellent interpersonal skills and capable of de-escalating conflict Consistently demonstrates punctuality and reliability in attendance Ability and willingness to work in-office five days per week Ability to handle sensitive information with confidentiality Ability to thrive in a fast-paced environment when there are changing priorities Ability to be a team player with a strong, self-managing work ethic Ability to be a self-starter with a passion for learning and continuous improvement Physical Requirements: Prolonged periods sitting at a desk and working on a computer What We Offer: Full-Time Hours: 40 hours per week schedule, with overtime opportunities! Our Contact Center is a 24/7 operation, we have multiple shifts to choose from Competitive salary and benefits package Shift differential for nights and overnights Medical, Dental, and Vision Insurance Eligible for 15 days of accrued Paid Time Off annually Paid training and ongoing professional development ID.me applicants must be able to pass a background check including: criminal background and a review of credit reports (not credit scores).

At Xenon arc, we're transforming how producers connect with their customers. We partner with leading companies-ranging from industrial chemical manufacturers to global food ingredient providers-to solve complex challenges in reaching and serving hard-to-access markets. By acting as an extension of our clients' brands, we help them grow sales, optimize operations, and embrace digital transformation. Our teams bring technical expertise, innovative digital tools, and a customer-focused approach to drive exceptional results. We don't just distribute products-we create solutions that strengthen client-customer relationships and build lasting success. FLSA Classification Non- Exempt Reports to Customer Service Manager Essential Job Duties Handle and direct all inbound requests Accurately input and process customer orders Verify and validate order details, including product specifications and pricing Monitor, track and communicate order status throughout the fulfillment process Address and resolve customer inquiries and concerns related to order processing Collaborate with order processing and fulfillment teams to resolve issues Monitor, track and communicate order status throughout the fulfillment process Investigate and resolve discrepancies in orders Communicate with customers to provide timely updates on issue resolution Document and report recurring issues for process improvement Provide excellent customer service throughout order lifecycle, including issue resolution Basic Qualifications Bachelor's degree and/or equivalent experience in a customer service, order processing, or similar role Hands on experience Microsoft Office Suite required. Experience with CRM and D365, a plus! Excellent verbal and written communication skills to ensure effective communication with clients, customers, and internal teams Demonstrated ability to effectively collaborate with teams across different departments to achieve common objectives Previous experience providing exceptional customer service, required Strong problem-solving abilities and a desire to help customers resolve issues, required Ability to maintain professionalism and integrity while navigating challenging customer interactions, ensuring a positive representation of the Company Strong organizational skills and the ability to maintain accurate records and documentation Ability to multitask and prioritize tasks in a fast-paced environment Strong team player; motivated and extremely customer centric Benefits We offer competitive benefits: 2 medical plan offering with generous employer contributions, 100% employer paid dental, and vision for employees, a 401k with company match, free parking options, and paid holidays, vacation & sick time! Location & Commitments Full-time, permanent Reports to office HQ in Bellevue, WA Work Schedule: 4 days in-office, 1 day work from home Physical Demands Must be able to remain in a stationary position Must be able to operate a computer Travel Required Minimal (up to 10%) Equal Employment Opportunity Statement It is the policy of Xenon arc to grant equal employment opportunity to all applicants and employees without regard to race, color, national origin, ethnicity, marital status, parental status, disability, veteran status, age, religion, political affiliation, gender, sex, gender identity, or sexual orientation. It is the intent and desire of Xenon arc that equal employment opportunity will be provided in all phases of the employment relationship. Xa is a Title VII employer and strictly prohibits any type of discrimination or harassment based on any of the characteristics mentioned above. Employment opportunities and pay are and shall be open to all qualified applicants solely based on their experience, skills, and abilities. "#LI-DNI" Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

About Rocket Lawyer We believe everyone deserves access to affordable and simple legal services. Founded in 2008, Rocket Lawyer is the largest and most widely used online legal service platform in the world. With offices in North America, South America, and Europe, Rocket Lawyer has helped over 30 million people create over 50 million legal documents, and get their legal questions answered. We are in a unique position to enhance and expand the Rocket Lawyer platform to a scale never seen before in the company's history, to capture audiences worldwide. We are expanding our team to take on this challenge! About the Role Rocket Lawyer is looking for a talented Customer Support Representative who can thrive in a fast-growing environment. The person in this position will help expand our contact center support, working directly with customers, and will require significant time on the phone. The ideal candidate will possess excellent customer service skills and genuinely enjoy helping people.We foster an environment of diversity with strong company culture and offer remote flexibility. Responsibilities A customer-centric mindset. You'll play a major role in ensuring long-term customer satisfaction. The Customer Service Representative is providing the highest quality customer experience. To support and retain our customers, you will be required to understand customer's legal needs and educate them on offerings that would most benefit them. Requirements Bachelor degree preferred Polished and professional demeanor with excellent verbal and written skills Must be comfortable handling a high volume of calls Punctual and consistent attendance is required Must be available for overtime or weekend hours, as needed Helpful demeanor with excellent phone skills Energetic and highly organized, shows initiative and takes ownership of issues Ability to multi-task with strong attention to detail Personality to maintain respectful and professional behavior in situations that have irate and frustrated clients voicing concern for services or products purchased Benefits & Perks Comprehensive health plans (including Medical, Dental and Vision insurance for full-time employees) Accrued PTO Life insurance Disability benefits Supplemental Optional Life Insurance Benefits FSA Options Optional HSA with Company Match 401k program with Company Match Fertility Assistance and Planning options Wellhub & ClassPass fitness platforms Comprehensive Pet Insurance options Financial Wellbeing & Student Loan Program access Access to additional Mental Health & Wellbeing resources Pre-tax Commuter/Transit Benefits Free Rocket Lawyer account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates Rocket Lawyer is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, military or veteran status, status as an individual with a disability, or other applicable legally protected characteristics. We particularly welcome applications from veterans and military spouses. All your information will be kept confidential according to EEO guidelines. You may request reasonable accommodations by sending an email to ******************* . Actual compensation packages are determined by various factors unique to each candidate, including but not limited to skill set, depth of experience, certifications, specific work location, and performance during the interview process. $16 - $16 USD By applying for this position, your data will be processed as per Rocket Lawyer .

About Rocket Lawyer We believe everyone deserves access to affordable and simple legal services. Founded in 2008, Rocket Lawyer is the largest and most widely used online legal service platform in the world. With offices in North America, South America, and Europe, Rocket Lawyer has helped over 30 million people create over 50 million legal documents, and get their legal questions answered. We are in a unique position to enhance and expand the Rocket Lawyer platform to a scale never seen before in the company's history, to capture audiences worldwide. We are expanding our team to take on this challenge! About the Role Rocket Lawyer is looking for a talented Customer Support Representative who can thrive in a fast-growing environment. The person in this position will help expand our contact center support, working directly with customers, and will require significant time on the phone. The ideal candidate will possess excellent customer service skills and genuinely enjoy helping people.We foster an environment of diversity with strong company culture and offer remote flexibility. Responsibilities A customer-centric mindset. You'll play a major role in ensuring long-term customer satisfaction. The Customer Service Representative is providing the highest quality customer experience. To support and retain our customers, you will be required to understand customer's legal needs and educate them on offerings that would most benefit them. Requirements Bachelor degree preferred Polished and professional demeanor with excellent verbal and written skills Must be comfortable handling a high volume of calls Punctual and consistent attendance is required Must be available for overtime or weekend hours, as needed Helpful demeanor with excellent phone skills Energetic and highly organized, shows initiative and takes ownership of issues Ability to multi-task with strong attention to detail Personality to maintain respectful and professional behavior in situations that have irate and frustrated clients voicing concern for services or products purchased Benefits & Perks Comprehensive health plans (including Medical, Dental and Vision insurance for full-time employees) Accrued PTO Life insurance Disability benefits Supplemental Optional Life Insurance Benefits FSA Options Optional HSA with Company Match 401k program with Company Match Fertility Assistance and Planning options Wellhub & ClassPass fitness platforms Comprehensive Pet Insurance options Financial Wellbeing & Student Loan Program access Access to additional Mental Health & Wellbeing resources Pre-tax Commuter/Transit Benefits Free Rocket Lawyer account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates Rocket Lawyer is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, military or veteran status, status as an individual with a disability, or other applicable legally protected characteristics. We particularly welcome applications from veterans and military spouses. All your information will be kept confidential according to EEO guidelines. You may request reasonable accommodations by sending an email to ******************* . Actual compensation packages are determined by various factors unique to each candidate, including but not limited to skill set, depth of experience, certifications, specific work location, and performance during the interview process. $16 - $16 USD By applying for this position, your data will be processed as per Rocket Lawyer .

About the Company: Ambient combines a decade of operational experience with design and engineering prowess to improve apartment living and management in the most impactful, cost-effective way possible. The name "Ambient" embodies our vision to create a category-defining platform that seamlessly integrates smart technology into the built environment and transforms the way people live, visit, and work in multifamily communities. Our focus is on increasing the value of multifamily properties by making them more efficient to operate and more comfortable to live in. Summary: As a Customer Support Representative (Tier 2), you will play a vital role in resolving complex customer issues, identifying broader system challenges, and creating knowledge resources. You will also be responsible for escalating issues according to established procedures. We are looking for a motivated individual who is passionate about helping others and continuously strives to elevate the customer experience. Main Duties & Responsibilities: Case Management & Channel Support: Collaborate with your team to ensure seamless coverage across all support channels. Oversee customer cases and incoming calls, ensuring smooth and timely escalations between support tiers. Remote Servicing: Provide efficient, remote assistance to external customers, including seamless replacement of hardware as needed. Defects and Problem Management: Identify and document recurring issues by creating detailed problem tickets. Collaborate with product and engineering to address these issues through regular communication. Agent Workflow Optimization: Continuously seek opportunities to streamline agent workflows for case management. Identify areas for improvement, establish best practices to enhance efficiency, and provide training to team members on these workflows. Key Success Characteristics: Passionate advocate for improving the customer experience. Adaptable to evolving processes and products, with a continuous drive to learn and contribute ideas. Strong team player who prioritizes collaboration and effective communication. Capable of thriving in a dynamic, fast-paced environment with shifting requirements. Exercises sound judgment within established procedures to create effective resolutions and action plans. Highly attentive to detail and dedicated to managing issues through full resolution. Familiarity with CRM and ticketing systems, especially Salesforce Service Cloud. Strong organizational and time management skills, with excellent written and verbal communication. Spanish speaking is preferred but not required. Required Qualifications: 2+ years of experience in technical support within the high-tech or consumer electronics industries. A high school diploma with relevant work experience in high-tech or consumer electronics or an associate degree is preferred. Working Conditions & Requirements: Consistent and reliable attendance is essential. Ability to sit or stand at a desk for an 8-hour shift, perform computer-based work, and participate in virtual meetings. Quiet work environment with minimal background noise or interruptions. Internet access with minimum download speeds of 100 Mbps. Occasional travel may be required for business purposes (by car, air, or other means). Flexibility to work assigned shifts within the hours of 7 am to 7 pm MST. Please note: Ambient, Inc. reserves the right to change, modify, suspend, interpret, or cancel in whole, or in part, any of the duties outlined above, at any time, and without advance notice to the employee. #ambient #no-promote Ambient Property Technologies Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, disability or genetic information, sex, sexual orientation, gender identity, or national origin. A note to recruitment agencies: Please don't reach out to Ambient employees or leaders about our roles -- we've got recruiting covered. We don't accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes. Thank you for your understanding.

DataRobot delivers AI that maximizes impact and minimizes business risk. Our platform and applications integrate into core business processes so teams can develop, deliver, and govern AI at scale. DataRobot empowers practitioners to deliver predictive and generative AI, and enables leaders to secure their AI assets. Organizations worldwide rely on DataRobot for AI that makes sense for their business - today and in the future. We are seeking a strategic and results-driven Director of Customer Growth to lead our team of consultative sellers focused exclusively on expanding our existing accounts. This leader will collaborate across the business, ensuring our customers achieve success with our solutions while driving revenue growth through upsells, and cross-sells. The ideal candidate will have a proven track record of growing revenue from existing customers, leading high-performing teams, and working closely with cross-functional partners such as Account Management, and Product. Key Responsibilities: Lead, mentor, and collaborate with the team to develop and execute high-quality account plans and sales campaigns that drive both renewal and new business growth from existing customers. Foster a high-performance culture by ensuring the team meets or exceeds defined quotas, working closely with cross-functional partners in Customer Success, Pre-Sales, Delivery, and Marketing to ensure alignment and shared success. Collaborate with Account Management and technical leadership to create and implement growth strategies applicable across many customers and industries Cultivate strong, long-term relationships with a diverse range of stakeholders within existing accounts, guiding the team in uncovering new value opportunities and aligning the company's solutions with evolving customer needs. Participate actively in key client meetings, including kickoffs, major milestones, and opportunities where senior client decision-makers are present, empowering the team to showcase value and build trust. Champion a strategic consultative sales approach, coaching the team on creating and delivering value that strengthens client relationships while enhancing the company's capabilities and market reputation. Ensure the team maintains a deep understanding of the company's product offerings, and guide them in tailoring presentations to resonate with different customer segments and industries. Drive team success in renewing and expanding existing customers, focusing on relationship-building and revenue growth, while instilling a customer-centric mindset. Encourage consistent team activity and accountability, ensuring all actions are tracked and maintained in Salesforce.com, with a focus on data-driven decision-making. Be prepared for travel (up to 30% globally) when needed to strengthen relationships and drive customer success. Knowledge, Skills, and Abilities: Education & Experience: BA/BS degree or equivalent business experience with 7+ years in sales, account management, or customer success roles, including 3+ years in leadership, ideally within Financial Services and/or Banking verticals. Enterprise Sales Expertise: 8+ years of enterprise software and/or solution sales experience, with a proven track record in selling analytics, AI, or data science solutions, particularly to Financial Services clients. Industry Knowledge: Strong knowledge and experience in data science, analytics, and big data markets, preferably within a SaaS or technology environment. Consultative Selling: Demonstrated success in managing and growing high-value accounts, with a strategic and tactical approach to solution selling. Customer-Centric Leadership: Strong foundation in customer success, with a passion for driving customer value, retention, and satisfaction through cross-functional collaboration. Executive Communication & Presentation Skills: Exceptional skills in presenting to both technical and executive audiences, translating complex information effectively, and leading conversations at all levels from individual contributors to C-suite executives. Leadership & Team Building: Proven ability to lead, build, and motivate high-performing teams, fostering accountability and collaboration across departments. Strategic Thinking & Problem Solving: Ability to develop long-term strategies while being detail-oriented in execution, with a strong focus on continuous improvement and decision-making. Entrepreneurial Mindset: Motivated to drive growth in a rapidly evolving and entrepreneurial environment. Analytical & Data-Driven: Strong analytical skills, using data to inform decisions, measure performance, and optimize strategies. Compensation Statement The U.S. annual on-target earnings (OTE) range for this full-time position is between $270,000 and $360,000 USD/year. This range represents a combination of annual base pay and targeted commission. Actual offers may be higher or lower than this range based on various factors, including (but not limited to) the candidate's work location, job-related skills, experience, and education. The talent and dedication of our employees are at the core of DataRobot's journey to be an iconic company. We strive to attract and retain the best talent by providing competitive pay and benefits with our employees' well-being at the core. Here's what your benefits package may include depending on your location and local legal requirements: Medical, Dental & Vision Insurance, Flexible Time Off Program, Paid Holidays, Paid Parental Leave, Global Employee Assistance Program (EAP) and more! DataRobot Operating Principles: Wow Our Customers Set High Standards Be Better Than Yesterday Be Rigorous Assume Positive Intent Have the Tough Conversations Be Better Together Debate, Decide, Commit Deliver Results Overcommunicate Research shows that many women only apply to jobs when they meet 100% of the qualifications while many men apply to jobs when they meet 60%. At DataRobot we encourage ALL candidates, especially women, people of color, LGBTQ+ identifying people, differently abled, and other people from marginalized groups to apply to our jobs, even if you do not check every box. We'd love to have a conversation with you and see if you might be a great fit. DataRobot is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. DataRobot is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. Please see the United States Department of Labor's EEO poster and EEO poster supplement for additional information. All applicant data submitted is handled in accordance with our Applicant Privacy Policy.

The Customer Support Associate is responsible for supporting our customers using web-based software, dealing with their unique growing, selling and production styles; as well as explaining to clients how to utilize our software. As our customers' first point of contact, Customer Support Associates are the friendly voice of Metrc, providing world class customer service, troubleshooting, and light technical support. DUTIES AND RESPONSIBILITIES: Live Metrc's Core Values - Every day and all the time. Receive incoming and place outgoing calls; sends outgoing messages and responds to incoming emails Obtains and verifies user information First point of contact, works closely with clients to determine needs, research issues, and provide necessary information Provide resolution under guidance from a Customer Support Specialist or Senior Specialist Provides a clear history of all issues by documenting each call using good grammatical sentences Continually updates job knowledge by studying guides, manuals, and published procedures, participating in educational opportunities Ensures clear understanding of guides, manuals, and published procedures. Guidance and support provided when necessary Participates in communication between fellow Customer Support Specialists, Senior Specialists, and Supervisors Keeps equipment operational by following established procedures and reporting malfunctions Displays dedication and commitment of company visions and goals Enjoys engaging with customers, team members, and being part of a growing organization Requirements QUALIFICATIONS: High school diploma or equivalent required One (1) to two (2) years of professional customer service/support expertise and/or proven technical ability (either via phone, virtual, chat, or in-person) Flexibility to work dependent upon business needs to include occasional Saturdays and/or Sundays Proficient keyboarding/typing skills- Minimum 35 wpm Excellent customer service skills with a passion for service; "Client Focused" Creative, flexible, and innovative team player Commitment to excellence and high standards Discipline to work remotely, while following a set schedule Willingness to work within a constantly changing work environment with flexibility and enthusiasm Excellent written communication skills with demonstrated ability to write clearly and informatively Excellent verbal communication skills including the ability to listen attentively, clarify needs and remain positive Proficient at the use of Microsoft Word, PowerPoint, and Excel (or equivalent programs) Ability to manage multiple applications running simultaneously Must have high-speed, land line internet service (50 megabits download and 1 megabit upload) from a reliable provider Successful completion of a pre-employment assessment Successful completion of initial training Candidates must be based and work in the US COMPETENCIES: (add as needed) Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Written Communication--Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Oral Communication--Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. PHYSICAL DEMANDS AND WORK ENVIRONMENT: Remote position Frequently required to sit Frequently required to talk or hear Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard and mouse. ____________________________________________________________________ The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

As a customer service enthusiast, you will recognize that our shops network is the cornerstone of our business and is the key to our ongoing growth and success. With your knack for solving tough problems and your focus on delivering exceptional customer service, you will thrive in a Customer Support job with Shopmonkey. As the driving force in building shop loyalty and growing our existing shop base, you'll deliver effective relationship-based customer service in support of the department. You'll tackle challenges that will continually spark your intellect, fuel your passion and drive your professional growth. Liaise between shops and cross-functional internal teams to ensure innovative, individualized solutions, satisfying the ever-changing needs of our shop base. Through it all, your ability to form a trusted bond, listen attentively, and respond to shop inquiries will make you the critical touchpoint between Shopmonkey and our valued shops. Shopmonkey is a growing and changing startup, so this role will include variety, change, challenges, and creativity in designing solutions, which goes beyond the typical support role. You will have the opportunity to: Learn all about the Shopmonkey product suite and automotive industry Use a relationship-based approach, deliver best-in-class service to our shops Thoroughly and efficiently gather Shop information, access and fulfill shop needs, educate the shop where applicable to prevent the need for future contacts, and document interactions through contact tracking Respond to shop complaints and service-related inquiries professionally and compassionately. Work with the Customer Support Management team to successfully address escalated shop concerns. Effectively manage workload, maintain assigned schedule, and attendance standards. Professionally handle incoming requests from shops and ensure that issues are resolved both promptly and thoroughly. Utilize tools and resources on every email, call or chat to make appropriate recommendations to shops Maintain a balance between company policy and shop benefit in decision making Support Metrics: Meet department performance standards for servicing and responding to all service call queues, chat, and email while adhering to schedules, and maintaining attendance standards Analyze and report trends from shops feedback, to determine needed process improvements Communication: Ensure that all business-related items are successfully and professionally communicated either verbally or in writing, both internally and externally Continuously evaluate and identify opportunities to drive process improvements that positively impact the shops experience Bonus Points: Experience in hospitality, automotive industry, call center, or fast-paced startup Able to take direction from peers and managers The ability to speak Spanish is a plus Truly appreciate cars and/or are familiar with the automotive industry We are looking for people who: Are available to work either Monday through Friday or Tuesday through Saturday shifts Have 1-3 years of customer support experience in a high volume call center environment, supporting clients by phone, email and chat Have a clear, professional, friendly and informative communication style Enjoy creative problem solving and experiencing new and different challenges everyday Are self-directed learners and highly motivated Thrive in a dynamic & collaborative startup environment, and are comfortable with ambiguity and seizing opportunity. Adapt quickly to changing priorities and evolving customer needs The range for this full-time position is $19.00 to $21.00/hour. This position is also eligible for equity and standard company benefits. Why Shopmonkey? Shopmonkey has become an amazing environment where employees feel that they are valued as people, and not just worker bees. To ensure that our team thrives, we invest in the following perks (benefits below are mainly for U.S. based, full-time employees) Other benefits vary upon location outside the United States, and employment status): 💪🏼 Health & Wellness Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date Short term and long term disability Employee assistance program Reimbursement for a personal health and wellness membership Generous parental leave 401(k) available upon hire ✈️ Time Off 11 paid holidays Flexible time off - take the time off you need! 🥰 Giving Back Matching donations for approved charitable organizations Group volunteer efforts Check out our founder's story, life page, or hear from real employees about what it's like to work at Shopmonkey. Join our team of hungry, humble, smart people who love what they do, and change the auto industry by helping every shop thrive. About the Industry The U.S. is the second largest passenger vehicle market with more than 260 million registered passenger vehicles, and the global car repair market is estimated to be worth more than $500B. Shopmonkey aims to change the status quo and enable auto shops to become more efficient and give their customers a more delightful experience. About Shopmonkey Shopmonkey is the leading auto-repair shop software company; it is a cloud-based solution that helps auto-repair shops consolidate tools, save time, and streamline their entire operation onto a simple, easy-to-use platform. Headquartered in Silicon Valley and trusted by more than 3,500+ auto shops across the U.S. and Canada, Shopmonkey aims to change the status quo of the car repair market, estimated to be worth more than $500B. In 2021 Shopmonkey raised a $75 million Series C, supported by top-tier Silicon Valley venture capital firms Bessemer Venture Partners, Index Ventures, Headline, I2BF, and ICONIQ Growth. In 2022, Shopmonkey was named #4 on Forbes' annual ranking of America's Best Startup Employers list (and #1 in Business Products & Software Services). Shopmonkey was once again named as one of America's Best Startup Employers by Forbes in 2023 and 2024. Shopmonkey is committed to building a diverse and inclusive team. We are looking for team members from all backgrounds that are committed to the Shopmonkey mission. Shopmonkey provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Shopmonkey is committed to the full inclusion of all qualified individuals. In keeping with our our commitment, Shopmonkey will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact our Talent Team at ********************. Please note: Shopmonkey will never request sensitive information such as your social security number, bank account information, or other non-publicly available information during the application and interview process. If an applicant is extended an offer of employment, such sensitive information will be requested at that time. Shopmonkey will never ask you to receive and ship packages or goods as part of the interview. Other practices to be on alert for: Contact initiated via unsolicited text message or cold call. Shopmonkey does not follow up with candidates through instant messaging applications. Our Talent Acquisition team only corresponds from email addresses with the domain ‘@Shopmonkey.io'. If a generic email ID ending with Gmail/Yahoo or other domain is used while receiving a job offer or interview call, there is a likelihood of a scammer. While some of our jobs can be found on third party job sites, all of our current job opportunities and descriptions are posted on Shopmonkey's Careers page, or our official LinkedIn Company Page The U.S. Federal Trade Commission has published helpful articles to help individuals learn more about protecting themselves from recruiting scams and financial fraud. If you believe you were a victim of such a scam, you may contact your local law enforcement agencies. Shopmonkey is not responsible for any claims, liability, losses, damages, or expenses resulting from scammers or impersonators.

We are looking for a Customer Experience Representative who enjoys finding creative solutions to customer's inquiries while providing an exceptional experience. The Customer Experience Representative engages and educates our small business buyers as they navigate situations to grow their business. While delivering a first-class experience, interactions vary from email, phone, and web chat. With exceptional critical thinking and problem-solving skills, the Customer Experience Representative aims to achieve our first contact resolution goal. Through first-hand experience, Customer Experience Representatives review current processes, make recommendations for improvement, and partner with leadership to implement those improvements to create a better customer experience. Many team members have defined their own niche at B-Stock while still maintaining their customer service responsibilities. B-Stock welcomes innovators and rewards them for these efforts. The role reports to the Customer Experience Supervisor. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES Deliver a personalized, positive customer experience through various forms of contact Inbound telephone support Web-based chat support Email Support Utilizing your specialized knowledge and experience, submit suggestions for improvement to streamline current processes to ensure efficiency and productivity Advocate on behalf of the customers internally by proactively identifying areas of opportunity Assist customers with account creation and troubleshooting Communicate with customers and third-party suppliers ensuring a smooth transaction process With exceptional attention to detail, review customer applications to process them in a timely manner and assist with customer documentation inquiries Complete ongoing and one-time projects to the benefit of customers and internal teams MINIMUM QUALIFICATIONS, JOB SKILLS, AND ABILITIES High School Diploma/GED Certificate Positive attitude, hard working, flexible with changing priorities, and eager to learn Excellent written and verbal English, reading comprehension, and judgment skills Ability to come up with meaningful solutions, even if that means thinking outside the box High emotional Intelligence (ability to perceive, use, understand, manage, and handle emotions) Love technology Think personalized responses are the bomb (even when using a canned/macro) Like the Avengers, the crew of the starship Enterprise, and the Rebel Alliance, you have the ability to work independently or as part of a team to accomplish our goals" PREFERRED QUALIFICATIONS 1+ year(s) of diverse customer experience; traditional call center, restaurant/food service, front office administration, and everything in between. All the unsung heroes who interact with customers day in and day out...we'd love to chat) Knowledge of Salesforce or similar customer service programs Online auction or e-commerce experience is very helpful Second language skill at a professional proficiency level (Spanish or French) Typing speed of 35 WPM SCHEDULES AVAILABLE: 7:00 AM - 3:30 PM MT (M-F) The pay rate for this role will range between $19.23 to $20.23 per hour. We consider many factors when determining salary offers, such as the applicant's work experience, education and training, skills, market data, and internal equity. EMPLOYEE BENEFITS Competitive compensation packages including bonus and options Medical, dental, and vision benefits Matching 401(K) Paid time off Telecommuting and remote-work options Support for continuing education Team off-sites, social events, annual company events, and frequent extracurricular activities Unlimited snacks and drinks THE COMPANY B-Stock is the world's largest B2B re-commerce platform, connecting sellers and buyers of returned, trade-in, and overstock inventory. Our customers range from today's top brands and retailers that want best-in-class inventory resale management to tens of thousands of entrepreneurs looking to purchase valuable merchandise for their resale businesses. While the amount of returned and overstock inventory continues to grow, there is also growing pressure on retailers and consumers to adopt a more circular economy and keep products in use as long as possible. Accordingly, the need for re-commerce solutions - to find products a second life - has never been greater! At B-Stock we're proud to play a large part in powering resale, reuse, and the circular economy through our platform: annually we sell over 130 million items across all categories and conditions, equating to 400 million pounds of inventory. We believe there is tremendous value in and demand for this inventory - no matter the category, condition, or location. With hundreds of thousands transactions completed annually, B-Stock gives buyers a simple and direct way to buy valuable products directly from retailers and offers sellers a technology-driven replacement for traditional resale methods, while boosting operational efficiency, recovery rates, and cycle time. Led by eBay veterans and backed by top investors including Spectrum Equity, True Ventures, and Susquehanna Growth Equity, B-Stock shows no signs of slowing down. Our core values have shaped the company we are today and will continue to drive our success for many years to come. For more information, visit bstock.com/careers/ OUR VALUES Make Each Dollar Count Whether it's the recovery amount or a buyer's budget, money matters to all of our clients. And because each dollar matters to them, it matters to us. Take Our Work Seriously, Not Ourselves Everything at B-Stock continues to grow - everything but our egos, that is. We're not afraid to let loose and laugh (often at ourselves). Do The Hard Things Today That Will Pay Off Tomorrow We're willing to sacrifice and endure, fail and adapt to reach our long-term goals. Use Trust As The Best Measure Of Success The trust we earn along the way is more valuable than money. Without trust from both our buyers and sellers, our business won't succeed. Find Strength In Numbers Use our passion for data to provide value to our customers, improve ourselves, and develop new ways to delight our buyers and sellers. No applicant will face discrimination/harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” B-Stock also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at B-Stock. Work Authorization required.

We are in search of a diligent and dedicated Customer Success Consultant to join our Customer Success team. We are Signal Vine, and we have an AI-based text messaging service that is a proven determinant in student success. If powerful results and use cases excite you AND you are a high-performer who is looking for an entrepreneurial, mission-driven team, Signal Vine is the place for you. The perfect candidate is interested in problem solving, helping people, and tackling tricky challenges that confront our customers. This is a customer-facing role, responsible for assisting the customer best utilize the Signal Vine platform. You will act as the technical lead working with customers to set-up and send important message campaigns using the Signal Vine platform. Who We Are Signal Vine is the leading Artificial Intelligence (AI)-powered messaging platform transforming how higher education leaders reach, support, and engage students. We believe in the power of conversation to build communities and to strengthen the opportunity for all to succeed. We are passionate about solving education and social challenges through technology-based innovation and building a business we can all be proud of while doing it. Job Description What You'll Do On a daily basis you will: Maintain positive customer satisfaction for a number of dedicated accounts Help drive adoption of new features and expand customer usage of existing tools Assist customers in setting up new messaging campaigns Train users on how to use the platform and answer day-to-day questions Perform other customer success or support tasks as required Qualifications Who You Are First of all, you must have a bachelor's degree (BS/BA) from an accredited, four-year institution (or relevant work experience). Specifically, you should have: Experience working with technology products and platforms Interest in technical topics or learning to code is a plus Additionally, you must have/be: Obsessive about getting all the details right Internal drive to meet deadlines and to bring others along with you Effective time management and organizational skills Excellent analytical, verbal and written communication skills Integrity, high character and ability to maintain the confidentiality of customer data Desire to work in an early stage company with "can do" start-up attitude Additional Information What Else You Should Know Part of the growing education technology presence in Alexandria, VA, we are located just down the road from Amazon HQ2. We've been recognized as one of DC's most enviable offices by DC Inno and we offer a rewarding culture that promotes teamwork, growth, and enjoying our day to day roles. Our high growth business provides employees with a great opportunity to grow in their careers. Competitive salary with individual commission structure Medical (employer paid), dental, and vision insurance plans 401(k) plan with company match Generous paid time-off and holiday schedule with additional floating holidays Casual office attire and pet-friendly office What Now? Come join us as we build an exciting company that sits at the intersection of education and cutting-edge, AI-backed technology. All your information will be kept confidential according to EEO guidelines.

We are in search of a diligent and dedicated Customer Success Consultant to join our Customer Success team. We are Signal Vine, and we have an AI-based text messaging service that is a proven determinant in student success. If powerful results and use cases excite you AND you are a high-performer who is looking for an entrepreneurial, mission-driven team, Signal Vine is the place for you. The perfect candidate is interested in problem solving, helping people, and tackling tricky challenges that confront our customers. This is a customer-facing role, responsible for assisting the customer best utilize the Signal Vine platform. You will act as the technical lead working with customers to set-up and send important message campaigns using the Signal Vine platform. Who We Are Signal Vine is the leading Artificial Intelligence (AI)-powered messaging platform transforming how higher education leaders reach, support, and engage students. We believe in the power of conversation to build communities and to strengthen the opportunity for all to succeed. We are passionate about solving education and social challenges through technology-based innovation and building a business we can all be proud of while doing it. Job Description What You'll Do On a daily basis you will: Maintain positive customer satisfaction for a number of dedicated accounts Help drive adoption of new features and expand customer usage of existing tools Assist customers in setting up new messaging campaigns Train users on how to use the platform and answer day-to-day questions Perform other customer success or support tasks as required Qualifications Who You Are First of all, you must have a bachelor's degree (BS/BA) from an accredited, four-year institution (or relevant work experience). Specifically, you should have: Experience working with technology products and platforms Interest in technical topics or learning to code is a plus Additionally, you must have/be: Obsessive about getting all the details right Internal drive to meet deadlines and to bring others along with you Effective time management and organizational skills Excellent analytical, verbal and written communication skills Integrity, high character and ability to maintain the confidentiality of customer data Desire to work in an early stage company with "can do" start-up attitude Additional Information What Else You Should Know Part of the growing education technology presence in Alexandria, VA, we are located just down the road from Amazon HQ2. We've been recognized as one of DC's most enviable offices by DC Inno and we offer a rewarding culture that promotes teamwork, growth, and enjoying our day to day roles. Our high growth business provides employees with a great opportunity to grow in their careers. Competitive salary with individual commission structure Medical (employer paid), dental, and vision insurance plans 401(k) plan with company match Generous paid time-off and holiday schedule with additional floating holidays Casual office attire and pet-friendly office What Now? Come join us as we build an exciting company that sits at the intersection of education and cutting-edge, AI-backed technology. All your information will be kept confidential according to EEO guidelines.

SmartAsset is an online destination for consumer-focused financial information and advice, whose mission is helping people make smart financial decisions, reaching over an estimated 59 million people each month (as of January 2025) through our educational content and personalized calculators and tools. To extend our mission, we also operate SmartAsset Advisor Marketing Platform (AMP), which helps connect consumers with fiduciary financial advisors. SmartAsset has earned recognition on the Inc. 5000 (#2574 in 2023) and Deloitte Technology Fast 500™ (#250 in 2022) lists. Currently, SmartAsset ranks on Y Combinator's list of Top 100 Companies. A successful $110 million Series D funding round in 2021 valued the company at over $1 billion. *Other than application and licensing fees, SmartAsset did not provide compensation for the aforementioned awards. About You: We are seeking energetic sales professionals who are passionate about developing relationships and creating positive user experiences. As a Client Experience Specialist, you will join the fastest growing part of our business, helping thousands of Americans find and speak with financial advisors throughout the country. Client Experience Specialists are the frontline voice for the company and play an integral part of our success as we facilitate communication and schedule meetings between investors and financial advisors. You will play a substantial role in driving that success. This is a remote position with a fixed schedule of Monday through Friday from 9am to 6pm EST. Responsibilities: Interact with consumers via phone (inbound and outbound), email, SMS text and live chat. Guide SmartAsset users through the process of matching and meeting with financial advisors Call users expressing interest in speaking with financial advisors to schedule calls with financial advisors Build valuable relationships with our financial advisor partners Leverage customer service skills and scripted talking points to deliver personalized service Document and communicate user challenges Document all customer interactions and outcomes in our internal CRM Meet personal/team qualitative and quantitative targets Drive innovation by providing thoughtful feedback Other projects and duties as assigned Required Skills and Experience: 1+ years telephone sales or relevant call center experience Experience with multi-channel support (call, email, chat, SMS, social media) preferred Strong communication skills (Including Email) and a great phone presence Strong email writing skills with attention to detail Ability to learn and quickly adapt based on user and business needs Comfortable in a fast-paced, high growth environment Organized, detail-oriented, and excellent time-management skills Must be available to work some holidays or weekends during peak seasons Available Benefits and Perks: All roles at SmartAsset are currently and will remain remote - flexibility to work from anywhere in the US. Medical, Dental, Vision - multiple packages available based on your individualized needs Life/AD&D Insurance - basic coverage at 100% company paid, additional supplemental available Short-term and Long-term Disability FSA: Medical and Dependent Care 401K Equity packages for each role Time Off: PTO, 3 Month Paid Parental Leave, Secondary Caregiver Leave EAP (Employee Assistance Program) Employee Resource Groups supporting our underrepresented communities Pet Insurance Home Office Stipend SmartAsset is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at *************************. California, Colorado, Connecticut, Maryland, Nevada, Rhode Island, Washington, and New York City residents* Minimum Salary of $45k + Commission + equity + benefits. Salary at SmartAsset is determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the contiguous United States

What perks can you expect? Join an inclusive, global team and make life-long connections. Enjoy free access to Pursuit attractions and 50% off for friends. Get discounts on hotel stays, dining, and retail. Access subsidized mental health and wellness resources. Referral bonus available What will be your daily pursuit? Deep down, our mission and values make us who we are as a team. This is what we strive for in all of the connections we create for our guests and for each other. When does this adventure begin? This role is posted for our spring/summer 2025 season! What will you do in this job? This is the perfect way to start your career in travel & tourism! Get familiar with Alaska and it's backyard while progressing your career. Amazing career opportunity right here in Anchorage. Offer part time and full time with flexible schedule, remote work possibility after 6 months. Fun, enthusiast company culture needing adventurous and passionate people to join our travel team. Play tourist in your own state. Do you love Alaska? Passionate about travel? Want career growth opportunities? We have an amazing job opportunity in the Pursuit Alaska Collection Central Reservations department. Help the world experience the inspiring places you get to travel to as a staff member with us! Our office conveniently located downtown. Free parking and many perks! Why not get paid to travel around many of Alaska's best tourism locations?! Step out of that boring office job and walk into an amazing career opportunity in Alaska's playground. Prior tourism experience preferred but not necessary. We do require a love for Alaska, commitment to deliver exceptional guest service, excellent interpersonal and communication skills and a positive and professional attitude. What will you do in this job? Safety, anticipating guest needs, honoring our surroundings and bringing your best every day are the core values we live by in order to provide dynamic guest service at the Alaska Collection by Pursuit. As a Reservations Agent, you will work directly with guests to reserve components of Alaska Collection products. You will have a range of duties in order to assist the Contact Center staff including: Document sales using available reservations system, process payments and account for sold inventory Communicate effectively and positively with guests and staff via phone, fax and email Work to sell as many Alaska Collection products to meet the guest's needs What skills and experience do you need for this job? Commitment to delivering exceptional guest service Excellent interpersonal and communication skills Must possess sufficient fine motor skills Experience in the tourism or related industry viewed advantageous What will your work environment be like? Beautiful. You'll be working in the iconic, unforgettable and inspiring location. Regardless of what your role is with us, you'll really get the chance to explore and see amazing scenery and wildlife within the last frontier. Fun. You'll be meeting team members from across the globe and get to participate in tons of team events. Independent. You'll spend your days in and around our amazing properties. Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog. Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) as required We work as a team and believe that we succeed together - these job duties may change based on the needs of the team and company as a whole. EEO Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the USA to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can't apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ************************. We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted.

Call Center Representative: Onsite Reports to: Center Manager Shift Schedule: Monday-Friday, Days Job Category: Clinical Job Status: Non-Exempt For more than 30 years, NSPC affiliated physicians have been pioneers in the relief of chronic and acute pain through minimally invasive procedures. With more than 120 locations and 750 medical professionals facilitating nearly a million patient visits a year, NSPC is the healthcare brand more people trust for access to pain relief providers than any other. Come join our family of dedicated medical professionals! Military veterans are also encouraged to apply! What we offer: Paid time off (PTO) & 8 company paid holidays. Tuition reimbursement 401k with employer matching Competitive health, vision, and dental benefits Employer paid long term disability benefits. Pet Wellness coverage, legal assistance, and identity protection. Requirements Requirements High school diploma or general education degree (GED) equivalent, required. Minimum of one (1) year of customer service experience required. High call volume experience required. Working knowledge of medical office referrals and authorization process and insurance verification, required. Working knowledge of medical terminology, CPT and ICD-10 coding, required. Working knowledge of registration requirements and HIPAA regulatory requirements, required. Must be proficient in Electronic Medical Records (EMR) system and Microsoft Office. Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. Must have satisfactory background check inclusive of criminal, employment reference, education, and social security. NSPC is the largest interventional pain management practice group in the country. We offer competitive compensation, medical/dental/vision insurance options, life insurance plans, employer-matched 401(k), holidays and paid time off. National Spine & Pain Centers is an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Call Center Representative: Onsite Reports to: Center Manager Shift Schedule: Monday-Friday, Days Job Category: Clinical Job Status: Non-Exempt For more than 30 years, NSPC affiliated physicians have been pioneers in the relief of chronic and acute pain through minimally invasive procedures. With more than 120 locations and 750 medical professionals facilitating nearly a million patient visits a year, NSPC is the healthcare brand more people trust for access to pain relief providers than any other. Come join our family of dedicated medical professionals! Military veterans are also encouraged to apply! What we offer: Paid time off (PTO) & 8 company paid holidays. Tuition reimbursement 401k with employer matching Competitive health, vision, and dental benefits Employer paid long term disability benefits. Pet Wellness coverage, legal assistance, and identity protection. Requirements Requirements High school diploma or general education degree (GED) equivalent, required. Minimum of one (1) year of customer service experience required. High call volume experience required. Working knowledge of medical office referrals and authorization process and insurance verification, required. Working knowledge of medical terminology, CPT and ICD-10 coding, required. Working knowledge of registration requirements and HIPAA regulatory requirements, required. Must be proficient in Electronic Medical Records (EMR) system and Microsoft Office. Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. Must have satisfactory background check inclusive of criminal, employment reference, education, and social security. NSPC is the largest interventional pain management practice group in the country. We offer competitive compensation, medical/dental/vision insurance options, life insurance plans, employer-matched 401(k), holidays and paid time off. National Spine & Pain Centers is an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.