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Become A Clerical Aide

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Working As A Clerical Aide

  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Documenting/Recording Information
  • Performing Administrative Activities
  • Getting Information
  • Mostly Sitting

  • Repetitive

  • $40,522

    Average Salary

What Does A Clerical Aide Do

General office clerks perform a variety of clerical tasks, including answering telephones, typing documents, and filing records.

Duties

General office clerks typically do the following:

  • Answer and transfer telephone calls or take messages
  • Sort and deliver incoming mail and send outgoing mail
  • Schedule appointments and receive customers or visitors
  • Provide general information to staff, clients, or the public
  • Type, format, or edit routine memos or other reports
  • Copy, file, and update paper and electronic documents
  • Prepare and process bills and other office documents
  • Collect information and perform data entry

Rather than performing a single specialized task, general office clerks have responsibilities that often change daily with the current needs of the employer.

Some clerks file documents or answer phones; others enter data into computers or perform other tasks using software applications. They also frequently use photocopiers, scanners, fax machines, and other office equipment.

The specific duties assigned to clerks will depend on the type of office in which they work. For example, a general office clerk at a college or university processes application materials and answers questions from prospective students. A clerk at a hospital files and retrieves medical records.

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How To Become A Clerical Aide

General office clerks typically need a high school diploma or equivalent and learn their skills on the job.

Education

General office clerks usually need a high school diploma or equivalent.

Courses in using computer applications, such as word processing and spreadsheet software, may be particularly helpful.

Training

General office clerks usually learn their skills while on the job. Their training typically lasts up to 1 month and may include instructions on office procedures, proper phone etiquette, and the use of office equipment.

Advancement

General office clerks may advance to other administrative positions with more responsibility, such as executive secretaries and executive administrative assistants.

Advancement opportunities often depend on work experience and the knowledge of computer applications, such as word processing and spreadsheet software.

Important Qualities

Customer-service skills. Clerks often provide general information to company staff, customers, or the public. They should be courteous and prompt with their responses.

Detail oriented. Clerks perform many clerical tasks, such as preparing bills that require attention to detail.

Organizational skills. Office clerks file and retrieve records. They need to keep records organized to be able to access them quickly and efficiently.

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Clerical Aide Demographics

Gender

Female

80.8%

Male

15.7%

Unknown

3.5%
Ethnicity

White

58.6%

Hispanic or Latino

17.6%

Black or African American

13.2%

Asian

7.1%

Unknown

3.5%
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Foreign Languages Spoken

Spanish

66.3%

French

11.3%

Chinese

3.8%

German

3.8%

Japanese

2.5%

Dakota

2.5%

Khmer

1.3%

Hawaiian

1.3%

Turkish

1.3%

Braille

1.3%

Greek

1.3%

Polish

1.3%

Hmong

1.3%

Italian

1.3%
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Clerical Aide Education

Schools

Alabama State University

10.5%

Troy University

9.7%

Auburn University-Montgomery

9.3%

San Joaquin Delta College

7.6%

Northwestern University

6.8%

University of Alabama

5.9%

Florida State College at Jacksonville

5.1%

Michigan State University

4.2%

Borough of Manhattan Community College of the City University of New York

4.2%

Faulkner University

3.8%

New Mexico State University

3.8%

Ashford University

3.4%

Charles Stewart Mott Community College

3.4%

University of Phoenix

3.4%

Liberty University

3.4%

Kaplan University

3.4%

Grand Canyon University

3.4%

Ferris State University

3.0%

Monroe College

3.0%

Auburn University

3.0%
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Majors

Business

25.3%

Criminal Justice

8.5%

Psychology

8.1%

Health Care Administration

6.3%

Medical Assisting Services

6.0%

Accounting

5.4%

General Studies

4.6%

Liberal Arts

3.4%

Nursing

3.3%

Social Work

3.1%

Biology

3.0%

Communication

2.8%

Human Services

2.8%

Human Resources Management

2.7%

Computer Information Systems

2.7%

Education

2.5%

Political Science

2.5%

Management

2.4%

Early Childhood Education

2.1%

Elementary Education

2.1%
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Degrees

Bachelors

34.9%

Other

31.4%

Associate

17.7%

Masters

7.8%

Certificate

5.2%

Diploma

2.4%

Doctorate

0.5%

License

0.3%
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Top Skills for A Clerical Aide

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  1. Data Entry
  2. Phone Calls
  3. Database
You can check out examples of real life uses of top skills on resumes here:
  • Performed alpha/numeric data entry in maintaining small equipment repairs.
  • Demonstrated ability to answer and transfer telephone calls in a high-volume environment.
  • Categorize student applications with particular: interest, class schedule and degree requirements, enter information into database.
  • Provided a high standard of customer service including receiving visitors and receiving deliveries.
  • Maintained stock of athletic forms, office supplies, and order when necessary.

How Would You Rate Working As a Clerical Aide?

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