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Top Clerical Aide Skills

Below we've compiled a list of the most important skills for a clerical aide. We ranked the top skills based on the percentage of clerical aide resumes they appeared on. For example, 9.2% of clerical aide resumes contained clerical support as a skill. Let's find out what skills a clerical aide actually needs in order to be successful in the workplace.

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The six most common skills found on Clerical Aide resumes in 2020. Read below to see the full list.

1. Clerical Support

high Demand

Clerical support performs activities that must be done in every workplace in order to support the company going forward. These duties, which come within the category of clerical support, are typically delegated to entry-level employees since they are simple and easy to learn. Even though clerical duties like printing and filing are easy, they require time and in many instances, other workers are preoccupied with other activities and unable to keep up with all that needs to be accomplished. As a result, many businesses employ clerical support staff who are solely responsible for these duties.

Here's how Clerical Support is used in Clerical Aide jobs:
  • Provided clerical support to staff, assisted displaced students with completing financial aid application, prepared and maintained billing statements.
  • Completed general administrative and clerical support as well as prepared letters and documents received and sorted mail upon deliveries.
  • Provided clerical support to senior level management, to help complete objectives in timely professional manner.
  • Provide clerical support to include copying and filing of important documentation.
  • Provide clerical support to the Director of Community Development.
  • Provided clerical support for former Executive Director Judy Burns.
  • Provide additional clerical support as required by Director.
  • Provided clerical support to the organization.
  • Provided clerical support to office manager.
  • Provided clerical support in office and/or library as needed, processing student lunch cards, and entering information into computer database.
  • Promoted from front desk (clerical support aide) to aide in the screening and eligibility process of prospective applicants.
  • Provided clerical support under the supervision of Physicians which included preparing agendas, reports, invoices, and distributing letters.
  • Provide clerical support under the supervision of the office manager which includes tying reports, filing and photocopying.
  • Provide nutritional education and clerical support to the WIC department for a Nonprofit Community Action Agency.
  • Provided clerical support to Student Services personnel at the North Haven Public Schools Administration office.
  • Assist teachers and staff with clerical support, as well as, monitoring classroom activities.
  • Provide clerical support for the Mayor's Commission on the Status of Women.
  • Provide clerical support and assistance to the president of the college.
  • Volunteered in the Dental Clinic to provide clerical support for staff.
  • Provided clerical support to include filing, copying and Microsoft Excel.

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2. Office Procedures

high Demand

Office procedures are the protocols and standards which define how the staff works together. The office procedures can be a set of rules and regulations which guide the employees and help them run the office operations smoothly. Paperwork, customer interaction, taking messages, handling calls in and out all fall under the office procedures.

Here's how Office Procedures is used in Clerical Aide jobs:
  • Worked with Import Specialist Division; completed different office procedures along with computer tasks
  • Performed general office duties including bookkeeping and managing inter office correspondence.
  • General office responsibilities included greeting visitors, typing, copying, scanning, processing mail, answering phones, and filing.
  • Performed basic clerical duties such as filling, printing, collating, scanning, data management and general office assistance.
  • Operate office machinery, Perform additional general office duties such as assisting staff with their specific work when required
  • Answered phones, took messages, typed letters, memos, faxes and general office correspondence.
  • Provide office with general office support researching and compiling data for staff and various departments.
  • Operated general office equipment; fax printer, scanner, typewriter, computer etc.
  • Perform general office duties, such as filing, faxing and copy documents.
  • Performed general office functions such as typing, copying, and faxing.
  • General office duties; answering telephone, typing and preparing church bulletins.
  • Covered the front desk as needed, did general office work.
  • General office responsibilities included typing, faxing, copying and scanning.
  • General office duties, including filing, organizing documentation, etc.
  • General office duties; filing, copying and answering busy phones.
  • General office duties (i.e., answering telephone, filing).
  • Established efficient office procedures, record keeping and invoicing systems.
  • Performed general office duties for personnel in various departments.
  • General office duties, I.E.
  • Maintained detailed knowledge of office procedures and parking violation regulations in order to assist callers.

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3. Data Entry

high Demand

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how Data Entry is used in Clerical Aide jobs:
  • Perform data entry and retrieval using video display terminal and automated office systems.
  • Performed heavy volume data entry of patient information into computerized database system.
  • Maintained data entry of medical records including maintenance and accuracy of information.
  • Systematized office records and frequently updated the computer database by data entry.
  • Performed numerous clerical functions including word processing and data entry.
  • Performed alpha/numeric data entry in maintaining small equipment repairs.
  • Executed all data entry documents into company database.
  • Provided computer data entry and data management related services
  • Performed incidental typing and data entry
  • Performed all basic administrative duties such as answering phones, scheduling appointments, receiving and distributing mail, and data entry.
  • Pulled charts of patients to be seen the following day and prepare supplemental status report, data entry and medical coding.
  • Perform clerical duties such as Typing, sorting and data entry, information packets, resource room, computers, copier
  • Performed data entry to track prospective students and created a confidential access system for collecting information on admiralty law firms.
  • Performed data entry which included inputting dispositions, court costs, and court documents once files returned from court.
  • Time sensitive data entry includes each clinical visit, as well as the accountability of student attendance and registration.
  • Performed data entry into automated programs to track contracts, applications, filings, violations and other pertinent data.
  • Administer tests, file paperwork, organize office area, data entry using MS Office products, cash handling.
  • Perform administrative and clerical office work such as data entry, filing and scanning documents, and answering phones.
  • Executed secretarial duties such as answering phones, data entry, spreadsheets, document preparation, and completing paperwork.
  • Answered and routed phone calls, Filed licenses and permits, Performed Data Entry, General Office responsibilities.

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4. Computer Programs

high Demand

A computer program is a set of instructions that can be executed by a computer to perform an operation or task. Computer programs are devised by computer programmers in a programming language. Everything a computer does is through a computer program.

Here's how Computer Programs is used in Clerical Aide jobs:
  • Enter, correct and verify data on the computer using Microsoft computer programs to enter manifest, transfer and receiving.
  • Utilize multiple computer programs to weigh trucks on a scale and print tickets while receiving cash and check payments.
  • Created instruction manuals, which were adopted by management on the use of important new computer programs.
  • Used to following computer programs: Microsoft Word, Microsoft Excel, and Microsoft Outlook.
  • Operate computer programs such as Microsoft Word, Excel, and Office in daily projects.
  • Input tenants' requests for apartment maintenance work orders into computer program.
  • Record keeping Accomplishments I accomplished a better knowledge of computer programs used.
  • Performed clerical and receptionist duties Created specific applications pending the individual's case Learned computer programming for housing precinct.
  • Call various offices to verify appointments by caseloads - Audits - Use selected computer programs to verify appointments

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5. Purchase Orders

high Demand

Here's how Purchase Orders is used in Clerical Aide jobs:
  • Filed bids and purchase orders using alphabetical and numerical procedures.
  • Created purchase orders in ADPICS from quotes given from the supporting division, network operations center and service desk.
  • Created forms and receipts for purchase orders and invoices for the department.
  • Enter purchase orders in Excel; file and organize paperwork.
  • Created purchase orders and released funds from blanket purchase orders.
  • Processed and submitted purchase orders for approval.
  • Process changes and cancellations of purchase orders.
  • Entered purchase orders into Bi-Tech.
  • Prepare requisitions and purchase orders for curriculum materials for all students residing in district.
  • Budget Department)Print all purchase orders daily via computer.
  • Entered required information into computer Kept bulletin boards updated with necessary notices updated clients files purchase orders for offices supplies

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6. Inventory Control

high Demand

Here's how Inventory Control is used in Clerical Aide jobs:
  • Process records, enter data and prepare reports for the receiving, order processing, shipping and inventory control.
  • Monitor and assist in inventory control.
  • Answered phones* Microsoft office* Translated documents* Scheduled appointments* Weight Master* USDA Samples* Inventory Control* Data Entry* Payroll* General Bookkeeping* Biweekly Safety Meetings
  • Inventory control duties including inventory, capturing weight and measurement information on products, warehouse organization, and office supply management.
  • Inventory Control - merchandise out inventory to other locations, counting and reconciliation of inventory.
  • Created Excel database to store mechanical inventory and took and managed inventory control.

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7. Customer Service

high Demand

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how Customer Service is used in Clerical Aide jobs:
  • Provided customer service and clarification for customers reviewing contracts and provided requested information.
  • Answered incoming calls while exhibiting excellent customer service, Filed confidential information.
  • Performed all aspects of customer service to ensure customer satisfaction.
  • Provided communication and customer service to clients.
  • Contacted Landlords and tenants, scheduled appointments for repairs to be made, processed all clerical materials and provided customer service.
  • Performed general clerical duties including but not limited to customer service and reception, inventory management, and trade show preparation.
  • Assisted 60 customers daily both in person and via telephone, supplying information and referrals, while providing first-rate customer service.
  • Provided Customer Service receiving, screening, and directing students in a prompt and efficient manner to the appropriate needs requested.
  • Answer phones, customer service, filing, Xeroxing, copying, faxing, scanning, and computer input.
  • Balanced excellent customer service at the front desk by serving as liaison between external customers and staff.
  • Conduct mass processing and orientations, customer service, filing, networking with HRA, handling client concerns
  • Provide receptionist, customer service, and secretarial services on a temporary basis for various companies.
  • Mail Collecting, Organization, photocopying, fax machine operating, metering, marketing, customer service
  • Train all incoming Title V staff on the front desk for all customer service issues.
  • Provide exemplary customer service to the public, Recreation staff, and all City staff.
  • Assist staff in performing clerical duties; while giving internal and external customer service.
  • Greeted all patrons and staff members while providing exceptional customer service to everyone daily.
  • Exhibit Superior customer service skills while assisting clients with their landfill needs and requests.
  • Provide office management support and customer service for the Brooklyn Boro-Crews and its affiliates.
  • Greet and check-in clients and visitors, schedule appointments and provide customer service.

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8. Office Machines

high Demand

Here's how Office Machines is used in Clerical Aide jobs:
  • Performed general office duties such as typing, operating office machines, and sorting mail (when needed).
  • Operated office machines, such as photocopiers and scanners, and fax.
  • Operated photocopy, fax, laminating and other office machines.
  • Operated office machines, such as photocopiers and facsimile machines.
  • Typed, used various office machines, filed
  • completed job-related tasks with the use of office machines, filing, and typing.
  • Used copier, fax machine, laminator, and other office machines as requested.

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9. Word Processing

high Demand

Here's how Word Processing is used in Clerical Aide jobs:
  • Performed basic word processing assignments.
  • Performed clerical duties such as filing, typing, word processing, photocopying, mail sorting, and mailing out materials.
  • Performed word processing automation software functions to support office operations and produce a variety of textual and data base documents.
  • Drafted contracts and reports by using word processing and spreadsheet software to ensure consistency in the format.
  • Performed clerical duties such as filing, typing, word processing, photocopying and answering phones.
  • Prepared correspondence, memos, forms and reports using word processing application software.
  • Assisted with administrative tasks, filing, organizing and word processing.
  • Prepare letters, and other documents, using word processing and spreadsheets
  • Required proficiency in word processing, spreadsheet and database programs.
  • Utilize computer help desk skills to assist library patrons with internet searching, word processing, and subject research.

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10. Appropriate Person

high Demand

Here's how Appropriate Person is used in Clerical Aide jobs:
  • Screened calls to determine nature of inquiry and referred calls to the appropriate person.
  • Answered five-line telephone system, recorded messages, and delivered messages to appropriate person.
  • Scheduled appointments, answered phone calls, and transferred calls to appropriate person.
  • Filed applications, answered telephone and route to appropriate person or take message.
  • Answered and screened calls, took messages and routed calls to appropriate personnel.
  • Answered phones, took messages and relayed information to appropriate personnel.
  • Answered and directed callers to the appropriate personnel via telephone.
  • Greet visitor and direct clients to the appropriate personal.
  • Answered phones and directed calls to appropriate personal.
  • Greet and direct visitors to appropriate personnel.
  • Answer the multi-line phone system and assist customers by forwarding them to the appropriate personnel and/or units.
  • Answered multi-line telephone system to answer inquiries, took message and transferred calls to appropriate persons.
  • Provided administrative support; fax and file Answer incoming calls and transfer to the appropriate personnel
  • Assisted staff with administered duties such as filing and copying Direct students to appropriate personnel
  • Answer multi-line telephone system and direct to appropriate personnel.

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11. Front Office

high Demand

Here's how Front Office is used in Clerical Aide jobs:
  • Worked in the Front Office answering the phones, doing attendance, greeting parents and students.
  • Maintained student records, organized field trip requests and assisted in front office as needed.
  • General accounting practices and front office assistance are pertinent to the Clerical Aide position.
  • Performed periodic clerical tasks in the Benedictine Academy front office.
  • Work in front office, greeting parents and answering phones.
  • Worked as back up to front office secretaries.
  • Performed front office duties and media clerk.
  • Order All Admin & Front Office Supplies.
  • Transported patients to radiology * Radiology front office duties.

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12. Personal Computers

high Demand

Personal computers refer to smaller computers that have small microprocessors designed for usage by one individual. An excellent example of personal computers is a laptop used by an individual, whether in school, home, or business.

Here's how Personal Computers is used in Clerical Aide jobs:
  • Operated standard office equipment such as a typewriter, calculator, personal computer, microfilm and microfiche equipment and copier.
  • Operated Personal computers, Copy machines, calculators and other standard office equipment.
  • Used a personal computer, copier, and fax machine.
  • Perform clerical duties, including operating personal computer, facsimile machine, and printer/photocopier/scanner.
  • Processed orders, entered and retrieved data using personal computer.
  • Updated files electronically and performed data entry using personal computer.

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13. Scheduling Appointments

high Demand

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

Here's how Scheduling Appointments is used in Clerical Aide jobs:
  • Answer phones and greet clients warmly * Assist in filing duties * Perform basic bookkeeping duties * Organizing and scheduling appointments
  • Scan and handle administrative duties such as answering phones and scheduling appointments.-Maintaining excel spreadsheets, scanning the document.-Filing and scanning documentation
  • General office management and administrative duties such as calendar management, scheduling appointments, filing and copying.
  • Maintained the office manager's calendar by scheduling appointments for tax preparation and other financial related consultations.
  • Perform routine clerical and administrative functions.such As scheduling appointments, organizing and maintaining paper electronic files.
  • Utilized exceptional interpersonal communication ability in checking in/our patients, scheduling appointments, handling billing/claims, and monitoring patient transactions

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14. Medical Records

high Demand

Here's how Medical Records is used in Clerical Aide jobs:
  • Entered data into internal database, and prepared client folders by gathering confidential medical records.
  • Organized medical records before physician visit and returned to appropriate place on completion.
  • Updated and organized personnel and student files by making sure that all required forms and medical records were up-to-date and filed.
  • Clean floors, dusted rooms and made beds Collate surveys, process medical records and filed paper work
  • Open and close patients' electronic medical records for doctors and nurses to access.
  • Filed medical records when returned to the department upon completion of daily use.
  • Scheduled patient appointments; as well as organized patient medical records.
  • Logged, filed and retrieved patient's medical records.
  • Assist with front desk registry, medical records.
  • Organized and filed patient's medical records/charts.
  • Requested Medical records for in-house nurse review.
  • Filed charts and analyzed information in medical records for deficiencies Assisted in everyday needs of the health information department and pediatric practice
  • Completed clerical tasks in a timely manner such as filing, faxing and copying correspondence and patient medical records.
  • Submitted clients medical records request to their physicians.
  • recorded, organized, and filed medical records
  • Received, screened and routed correspondence; answered telephones Maintained appointment log Filing chart and pulled medical records for Human Resource unit
  • Alphabetized and filed medical records Researched information for use with teens Attended group sessions to assist facilitator as needed.
  • Perform clerical duties as assigned Tracking and filing medical records Tracking and filing billing records for company clientele
  • Registered and discharged patients on the unit Retrieved patients medical records Filed and answered telephones Cordially greeted visitors
  • Typed labels for medical records Processed weekly reports outlining necessary records for "dead chart" room.

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15. Taking Messages

average Demand

Here's how Taking Messages is used in Clerical Aide jobs:
  • Answer all phones, questions, and taking messages for the person who is not available at the time.
  • Operate telephone: answer, screen, or forward calls, providing information and taking messages.
  • Assisted the executive assistant in filing, mail delivery, answering phone and taking messages.
  • Maintain computerized filing and inventory systems Perform clerical functions such as answering phones, taking messages, filing, Xeroxing.
  • Provide support duties including taking messages and pickup/ delivery of documents and essential supplies for agency supervisor.
  • Maintained double line operations including professionally answering switchboard, taking messages, and routing calls to the appropriate team member.

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16. General Public

average Demand

Here's how General Public is used in Clerical Aide jobs:
  • Provided direction and assistance to general public.
  • Process documents to be filed, prepare and copy documents for attorneys, general public and law enforcement agencies.
  • Responded to inquiries and complaints from the general public and interprets and explains departmental policies and procedures to customers.
  • Conduct telephone interviews on timely public policy issues in order to inform policy decision makers and the general public.
  • Provided daily support for as many as 19 Council members, staff and the general public.
  • Answered inquiries and obtained information for general public, visitors and other interested parties.
  • Provided information and referral services to the general public.
  • Assisted other staff and the general public.
  • Deal effectively with the general public.
  • Responded to requests and inquiries from students, faculty, staff and the general public in a timely manner.
  • Reseached legal court documents for the general public and attorneys, also copied court documents.
  • Provided general public with basic information regarding the organization and its' services.
  • Respond to enquiries and complaints from the general public.

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Online Courses For Clerical Aides

One of the best ways to acquire the skills needed to be a clerical aide is to take an online course. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Since clerical aides benefit from having skills like clerical support, office procedures, and data entry, we found courses that will help you improve these skills.

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First Aid, and Children's Health: Your Complete Guide
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Stayin' Alive! First aid in Emergency
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This course introduces the basic actions that should be performed by eyewitnesses right at an emergency scene. The course consists of 5 blocks: a) first aid for heart arrest (Cardiopulmonary resuscitation) b) first aid for airway obstruction and drowning c) first aid for bleeding, injuries, trauma d) first aid for physical factors exposure e) first aid for life-threatening conditions such as stroke, epilepsy, and heart attack Educational material includes pictures and videos made at the Simulati...

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20 Most Common Skill For A Clerical Aide

Clerical Support9.2%
Office Procedures7.5%
Data Entry7.4%
Computer Programs7.2%
Purchase Orders6.3%
Inventory Control5.5%
Customer Service3.5%
Office Machines3.3%

Typical Skill-Sets Required For A Clerical Aide

RankascdescSkillascdescPercentage of ResumesPercentageascdesc
1
1
Clerical Support
Clerical Support
9.2%
9.2%
2
2
Office Procedures
Office Procedures
7.5%
7.5%
3
3
Data Entry
Data Entry
7.4%
7.4%
4
4
Computer Programs
Computer Programs
7.2%
7.2%
5
5
Purchase Orders
Purchase Orders
6.3%
6.3%
6
6
Inventory Control
Inventory Control
5.5%
5.5%
7
7
Customer Service
Customer Service
3.5%
3.5%
8
8
Office Machines
Office Machines
3.3%
3.3%
9
9
Word Processing
Word Processing
2.9%
2.9%
10
10
Appropriate Person
Appropriate Person
2.8%
2.8%
11
11
Front Office
Front Office
2.5%
2.5%
12
12
Personal Computers
Personal Computers
2.3%
2.3%
13
13
Scheduling Appointments
Scheduling Appointments
2.3%
2.3%
14
14
Medical Records
Medical Records
2.2%
2.2%
15
15
Taking Messages
Taking Messages
2%
2%
16
16
General Public
General Public
1.9%
1.9%
17
17
Student Records
Student Records
1.9%
1.9%
18
18
Direct Calls
Direct Calls
1.8%
1.8%
19
19
Confidential Information
Confidential Information
1.6%
1.6%
20
20
Telephone Calls
Telephone Calls
1.5%
1.5%
21
21
Library Services
Library Services
1.5%
1.5%
22
22
Office Supplies
Office Supplies
1.5%
1.5%
23
23
Fax Machines
Fax Machines
1.4%
1.4%
24
24
Phone Calls
Phone Calls
1.3%
1.3%
25
25
Payroll
Payroll
1.2%
1.2%
26
26
Copy Machines
Copy Machines
1.2%
1.2%
27
27
Appropriate Party
Appropriate Party
1.2%
1.2%
28
28
Computer System
Computer System
1.2%
1.2%
29
29
Database
Database
1.1%
1.1%
30
30
Patient Care
Patient Care
1.1%
1.1%
31
31
Staff Members
Staff Members
0.9%
0.9%
32
32
Clerical Tasks
Clerical Tasks
0.9%
0.9%
33
33
High Volume
High Volume
0.9%
0.9%
34
34
Administrative Tasks
Administrative Tasks
0.8%
0.8%
35
35
Powerpoint
Powerpoint
0.8%
0.8%
36
36
Legal Documents
Legal Documents
0.7%
0.7%
37
37
Communication
Communication
0.7%
0.7%
38
38
Numerical Order
Numerical Order
0.6%
0.6%
39
39
Client Information
Client Information
0.6%
0.6%
40
40
Reception Area
Reception Area
0.5%
0.5%
41
41
Internet
Internet
0.5%
0.5%
42
42
Office Activities
Office Activities
0.5%
0.5%
43
43
File Documents
File Documents
0.5%
0.5%
44
44
Route Calls
Route Calls
0.5%
0.5%
45
45
Client Files
Client Files
0.5%
0.5%
46
46
Facsimile Machines
Facsimile Machines
0.5%
0.5%
47
47
Clerical Assistance
Clerical Assistance
0.4%
0.4%
48
48
Office Staff
Office Staff
0.4%
0.4%
49
49
Accurate Messages
Accurate Messages
0.4%
0.4%
50
50
Business Transactions
Business Transactions
0.3%
0.3%

36,073 Clerical Aide Jobs

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