12 Clerical Associate Resume Examples

Five Key Resume Tips For Writing A Clerical Associate Resume:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Data Entry, be sure to list it in your resume’s skills section.
3.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
4.
ATS-Friendly
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
5.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
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Choose From 10+ Customizable Clerical Associate Resume templates

Zippia allows you to choose from different easy-to-use Clerical Associate templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Clerical Associate resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

 
Dorothy Henderson
Contact Information
Hoffman Estates, IL
(360) 555-4552
dhenderson@example.com
Skills
  • Data Base
  • Word Processing
  • Criminal History
  • Temporary Assignments
  • Business Transactions
  • Database
  • Police Department
  • Personal Computers
  • Office Supplies
  • Legal Documents
 
 
Employment History
Clerical Associate2011 - Present
Sears Holdings
Hoffman Estates, IL
  • Offered exceptional customer service to differentiate and promote the company brand.
  • work with customers provide excellent customer service.
  • Communicate with internal and external customers.
  • Print promotional, and operational signs for sales floor.
  • Enroll Students in Campus Database.
  • General Word Processing, Spreadsheets, Power point presentation, answering phones, Billing, filing, and inventory
Office Helper Clerical2008 - 2011
New York Life Insurance Company
Troy, AL
  • Operated office machines, such as copiers, facsimile machines, voicemail systems, and personal computers.
  • Attended many customer service and sales training seminars.
  • Managed vendor relationships, issued purchase orders and processed accounts payable.
  • Handled multi-faceted clerical tasks which included handling of mail, faxing, scanning and data entry.
Records Clerk2006 - 2008
The EDGE
Troy, AL
  • Receive pos, racks and coupons in facility and secure appropriately and according to internal audit standards.
  • Posted files to the internet for lockbox customers.
Education
Certificate Criminal Justice2005 - 2006
Troy University
Troy, AL
 
 
Karen Nichols
Contact Info
Cincinnati, OH
(340) 555-5232
knichols@example.com
Skills
Clerical Tasks
Medical Records
Customer Service
Data Entry
Customer Orders
Customer Accounts
Vital Signs
Special Projects
Legal Documents
Internet
Employment History
Clerical Associate2019 - Present
Adecco Staffing, USACincinnati, OH
  • Worked at Adecco office as a Support Specialist Put new employee information into computer system, and update information if needed.
  • Handled telephone calls for Auto/Homeowners accident reports and auto Appraisals.
  • Provided exceptional customer service to patients, physicians, hospital staff, law enforcement and outside agencies.
General Office Assistant2017 - 2019
U.S. Census BureauChicago, IL
  • Performed clerical tasks, answered incoming calls, customer service, and maintained personnel files and administrative records.
  • Lauded by supervisor for discovering and reporting nation-wide database error.
  • Used the Paper-Based Operational Control System (PBOCS) program to process the citizens' questionnaires into a database.
  • Entered in data from completed questionnaires in central database (PBOCS).
Clerical Associate2009 - 2017
D-R SERVICESMemphis, TN
  • Called Insurance companies to get the required pre-certifications needed.
  • Answer telephone calls and assess urgency of call.
  • Ensured proper patient check-in, insurance verification, referrals, authorizations and billing.
  • Job title: receptionist/patient care coordinator Reason for leaving: mutual transition
  • Processed medical and pharmaceutical prior authorizations Coordinated patient care with other physicians Triaged emergent care patients Managed patient check-in/check-out and appointment scheduling
Education
Bachelor's Degree Criminal Justice2006 - 2009
University of CincinnatiCincinnati, OH
 
 
Gloria Sanchez
Charlotte, NC
(980) 555-6150
gsanchez@example.com
Experience
Clerical Associate2020 - Present
AllstateCharlotte, NC
  • support to agency staff by answering phones, taking messages, sorting files, and greeting visitors.
  • Worked as an office assistant and dealt with scheduling appointments and upselling products for my line of business.
  • Typed and proofread various legal documents for attorneys.
  • Performed general office tasks such as filing and organizing -Distributed student passes to ensure attendance records and whereabouts of students
Business Office Clerk2019 - 2020
NBCUniversalNew York, NY
  • Managed primary, custom, quantitative projects, including study and survey design, data analysis, & reporting.
  • Verified insurance data using facilities system along various insurance websites along with contacting insurance companies for more info when needed.
  • Greeted visitors to office and answered telephone calls.
  • Audit responsible party bills and remedy any discrepancies Human Resources: Assist new associates with the completion of required documentation.
  • Answer and forward incoming telephone calls.
Editorial Assistant2018 - 2019
NBCUniversalNew York, NY
  • Created and launched online quizzes for reality shows.
  • Created print and web content for a science trade journal; administered two websites
  • Copyedited manuscripts, proofread layout pages, and shipped publicity copies.
  • Assist in production of online videos, social media presence, and assistant host podcasts.
  • Implemented updated online procedures for payment using new software and programs.
Skills
Online PublicationBusiness OfficeSubject Matter ExpertsVideo FootageFinancial StatementsPatient DemographicsAppropriate ActionPhysician OrdersInsurance CompaniesExternal Customers
Education
High School Diploma null2018 - 2018
 
 
Teresa Crawford
Employment History
Clerical Associate2017 - Present
Kelly ServicesChicago, IL
  • Perform work task for the Maternal Infant Health Program (MIHP) File incoming charts and medical records; maintain files
  • Review and enter work order summary report data into Access data base (Access).
  • Cloud Hospital Health Information Scanning patient chart records into Chartmax Dating, and categorizing scanned medical records through Chartmax.
  • Collected co-payments and outstanding balances, posted/payment adjustments, using ICD-9 and CPT Coding
Office Volunteer2016 - 2017
D-R SERVICESNaperville, IL
  • Manage the business office and work closely with the executive director and various department heads.
  • Responded and routed internal and external telephone calls.
Office Secretary2011 - 2016
NM KishHealthDeKalb, IL
  • Helped write and set-up Users Manual for hospitals own computer system; UNIX.
  • Assist departments with administrative projects including PowerPoint presentations, charts, graphs, flyers, forms, letters and spreadsheets.
  • Create and distribute weekly bulletin and monthly newsletter * Coordinate and communicate monthly volunteer schedules * Maintain church records and yearly reports
  • Initiated and located patient medical records as needed.
Education
Associate's Degree Accounting2009 - 2011
Northern Illinois UniversityDeKalb, IL
 
 
Contact Information
Chicago, IL
(620) 555-9859
tcrawford@example.com
Skills
Chcs
POS
Database
Kronos
Necessary Information
Daily Operations
Scheduling Appointments
Windows
Customer Service
Front Office
 
 
James Ruiz
Alexandria, VA
(310) 555-3084
jruiz@example.com
Skills
Scheduling AppointmentsImportant DocumentsClerical PersonnelEmergencyHigh VolumeCustomer ServiceCounselUspsRecords Management SystemCustomer Complaints
 
 
Employment History
Clerical Associate2019 - Present
George Washington UniversityAlexandria, VA
  • Maintained new referral tracking system that improved patient care; identified and resolved problem of delays in patient treatment.
  • Worked in front office section of Medical Records.
  • Reviewed and updated patient demographics and insurance information.
  • Reviewed Medical Records for deficiencies and completeness; requested missing or incomplete components from providers and/or facilities on a daily basis.
Clerk2017 - 2019
SafewayAlexandria, VA
  • Prepare sausages, luncheon meats, hot dogs, and other fabricated meat products, using meat trimmings and hamburger meat.
  • Provide prompt and courteous service to all customers > Utilize product knowledge to promote sales.
Records Clerk2010 - 2017
LAW OFFICES OF WINN SIMSNew York, NY
  • worked with , powerpoint , word , excle , time slips , faxs , scanners
  • Created, duplicated, and mailed out letters and legal documents.
  • Prepared legal documents such as pleadings and affidavits.
Education
Certificate Health Care Administration2009 - 2010
Johnson & Wales UniversityProvidence, RI
 
 
Dorothy Henderson
Contact Information
Hoffman Estates, IL
(360) 555-4552
dhenderson@example.com
Skills
  • Data Base
  • Word Processing
  • Criminal History
  • Temporary Assignments
  • Business Transactions
  • Database
  • Police Department
  • Personal Computers
  • Office Supplies
  • Legal Documents
 
 
Employment History
Clerical Associate2011 - Present
Sears Holdings
Hoffman Estates, IL
  • Offered exceptional customer service to differentiate and promote the company brand.
  • work with customers provide excellent customer service.
  • Communicate with internal and external customers.
  • Print promotional, and operational signs for sales floor.
  • Enroll Students in Campus Database.
  • General Word Processing, Spreadsheets, Power point presentation, answering phones, Billing, filing, and inventory
Office Helper Clerical2008 - 2011
New York Life Insurance Company
Troy, AL
  • Operated office machines, such as copiers, facsimile machines, voicemail systems, and personal computers.
  • Attended many customer service and sales training seminars.
  • Managed vendor relationships, issued purchase orders and processed accounts payable.
  • Handled multi-faceted clerical tasks which included handling of mail, faxing, scanning and data entry.
Records Clerk2006 - 2008
The EDGE
Troy, AL
  • Receive pos, racks and coupons in facility and secure appropriately and according to internal audit standards.
  • Posted files to the internet for lockbox customers.
Education
Certificate Criminal Justice2005 - 2006
Troy University
Troy, AL
 
 
Karen Nichols
Contact Info
Cincinnati, OH
(340) 555-5232
knichols@example.com
Skills
Clerical Tasks
Medical Records
Customer Service
Data Entry
Customer Orders
Customer Accounts
Vital Signs
Special Projects
Legal Documents
Internet
Employment History
Clerical Associate2019 - Present
Adecco Staffing, USACincinnati, OH
  • Worked at Adecco office as a Support Specialist Put new employee information into computer system, and update information if needed.
  • Handled telephone calls for Auto/Homeowners accident reports and auto Appraisals.
  • Provided exceptional customer service to patients, physicians, hospital staff, law enforcement and outside agencies.
General Office Assistant2017 - 2019
U.S. Census BureauChicago, IL
  • Performed clerical tasks, answered incoming calls, customer service, and maintained personnel files and administrative records.
  • Lauded by supervisor for discovering and reporting nation-wide database error.
  • Used the Paper-Based Operational Control System (PBOCS) program to process the citizens' questionnaires into a database.
  • Entered in data from completed questionnaires in central database (PBOCS).
Clerical Associate2009 - 2017
D-R SERVICESMemphis, TN
  • Called Insurance companies to get the required pre-certifications needed.
  • Answer telephone calls and assess urgency of call.
  • Ensured proper patient check-in, insurance verification, referrals, authorizations and billing.
  • Job title: receptionist/patient care coordinator Reason for leaving: mutual transition
  • Processed medical and pharmaceutical prior authorizations Coordinated patient care with other physicians Triaged emergent care patients Managed patient check-in/check-out and appointment scheduling
Education
Bachelor's Degree Criminal Justice2006 - 2009
University of CincinnatiCincinnati, OH
 

What Should Be Included In A Clerical Associate Resume

1

1. Add Contact Information To Your Clerical Associate Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Clerical Associate Resume Contact Information Example #1
DHRUV JOHNSON
d.johnson@email.com | 333-111-2222 | www.linkedin.com/in/dhruv-johnson

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2

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Clerical Associate Resume Relevant Education Example #1
Certificate In Criminal Justice 2014 - 2016
Troy University Troy, AL
Clerical Associate Resume Relevant Education Example #2
Bachelor's Degree In Criminal Justice 2014 - 2016
University of Cincinnati Cincinnati, OH
3

3. Next, Create A Clerical Associate Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Clerical Associate Skills For Resume

  • Patient Care Skills

    Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

  • Data Entry Skills

    Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

  • Customer Service Skills

    Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

  • Medical Records Skills

  • Clerical Support Skills

    Clerical support performs activities that must be done in every workplace in order to support the company going forward. These duties, which come within the category of clerical support, are typically delegated to entry-level employees since they are simple and easy to learn. Even though clerical duties like printing and filing are easy, they require time and in many instances, other workers are preoccupied with other activities and unable to keep up with all that needs to be accomplished. As a result, many businesses employ clerical support staff who are solely responsible for these duties.

  • Phone Calls Skills

    Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

  • Insurance Companies Skills

Top Skills for a Clerical Associate
Source: Zippia.com
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume
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4

4. List Your Clerical Associate Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.


Work History Example # 1
Administrative Support Clerk
Food 4 Less
  • Recognized for outstanding efficiency and accuracy through an exceptionally busy holiday shopping season with high volumes of sales receipts.
  • Processed online UPS and FedEx shipments when required.
  • Prepared and generated to home office the Mark-up/down Reports, Merchandise Order Sheets and Employee Time Sheets/Payroll.
  • Provided information to customers regarding services and deliveries.
  • Managed district court documents through a computer based integrated network.

Work History Example # 2
Clerical Associate
H&R Block
  • Filed and tracked customer records Entered all customer data into tax database
  • Greeted all patients and performed the check-in process.
  • Constructed Word and PowerPoint documents regarding services and products provided by company.
  • Maintained and updated files, mailing and database systems.
  • Greeted candidates, set up computer training and assisted accounting with weekly timecards & payroll.

Work History Example # 3
Clerical Associate
Randstad USA
  • Constructed Word and PowerPoint documents regarding services and products provided by company.
  • Created PowerPoint presentations to train employees on new software.
  • Prepared FedEx, Airborne Express, and miscellaneous packages for shipping.
  • Scanned documents into and indexed documents in a database.
  • Analyzed, coordinated and processed service order requests for integrated communications services and equipment.

Work History Example # 4
Clerical Associate
Food Lion
  • Assisted accounting department with posting balances and payroll in ADP for sales personnel.
  • Assisted with various monthly projects involving Excel spreadsheets.
  • Received fair entry forms, entered data into specialized database, and performed general office tasks
  • Processed and reconciled payroll information.
  • Completed computerized check-in, registration and medical information of patients.

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5

5. Highlight Your Clerical Associate Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your clerical associate resume:

  1. Certified Medical Administrative Assistant (CMAA)
  2. Certified Medical Office Manager (CMOM)
  3. Word 2010 Certification
  4. Certified Medical Insurance Specialist (CMIS)
  5. Microsoft Office Specialist Master Certification (MOS)

6

6. Finally, Add A Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

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Updated October 27, 2021