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Clerical office worker skills for your resume and career

Updated January 8, 2025
2 min read
Below we've compiled a list of the most critical clerical office worker skills. We ranked the top skills for clerical office workers based on the percentage of resumes they appeared on. For example, 14.2% of clerical office worker resumes contained office procedures as a skill. Continue reading to find out what skills a clerical office worker needs to be successful in the workplace.

15 clerical office worker skills for your resume and career

1. Office Procedures

Office procedures are the protocols and standards which define how the staff works together. The office procedures can be a set of rules and regulations which guide the employees and help them run the office operations smoothly. Paperwork, customer interaction, taking messages, handling calls in and out all fall under the office procedures.

Here's how clerical office workers use office procedures:
  • Possess sound judgment and strong organizational skills while upholding appropriate protocol while managing office procedures after normal business hours.
  • Restructured front office procedures and computerized office to track all administrative functions and patient information to work more efficiently.

2. Computer System

Here's how clerical office workers use computer system:
  • Performed functions, entered data into computer system, and research and direct misdirected mail.
  • Worked with Microsoft Word and Excel, as well as proprietary computer systems.

3. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how clerical office workers use telephone calls:
  • Responded to requests for information.Answered and screened telephone calls.
  • Received and directed telephone calls and relay conversation and pertinent messages to others while maintaining accuracy, clarity and confidentiality.

4. Office Equipment

Here's how clerical office workers use office equipment:
  • Used adn coordinated maintenace of office equipment, such as copiers, fax machines and computers.
  • Responded to incoming correspondence, phone calls and maintained office equipment and supplies including purchase requisitions and management of inventory.

5. Word Processing

Here's how clerical office workers use word processing:
  • Produced documents using word processing Maintained and utilized data base Telephone correspondence with prospective students Operated main switchboard and directed visitors
  • Perform a wide variety of administrative support work including word processing proofreading filing checking and recording information on records.

6. Fax Machines

Here's how clerical office workers use fax machines:
  • Scanned hard-copy documents using optical character recognition software using advanced feature keys on photocopy and fax machines.
  • Perform other clerical and administration duties including photocopying and operating fax machines.

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7. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how clerical office workers use payroll:
  • Copied and distributed educational and other material for administrators, teachers, payroll and pupil accounting secretaries.
  • Assist with payroll Quarterly reports and the W2's.

8. Database Systems

Here's how clerical office workers use database systems:
  • Performed general office duties, such as ordering supplies, maintaining records management database systems, and processing premium payments.
  • Implemented new database system, reporting employee work productivity and labor costs (Cartegraph).

9. Direct Calls

Direct calls are connections established with a previous customer or client, most likely a subscriber.

Here's how clerical office workers use direct calls:
  • Fax and file documents Answer phones and direct calls Assist with clients and other office work as needed
  • Provide general information on incoming calls and direct callers to appropriate individual.

10. Financial Statements

A financial statement is a report of an individual or a company that includes all the information about the declared assets, the use of money, income, and also the contribution of shareholders over a certain period.

Here's how clerical office workers use financial statements:
  • Maintained financial statements, answered phones, and updated the office's internet website.
  • Prepare quarterly, mid-year and yearly financial statements and mail to congregation.

11. Scheduling Appointments

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

Here's how clerical office workers use scheduling appointments:
  • Filed documents and sorted charts Assisted patients with scheduling appointments in English and Spanish Digitized documents using Soapware
  • Demonstrated excellent communication skills when scheduling appointments, receiving and directing incoming calls, called banks for updates regarding loan-related information.

12. Front Desk

Here's how clerical office workers use front desk:
  • Assigned to front desk receptionist duties for county department.
  • Front Desk Reception *In charge of client expenses/bookkeeping *Received, logged and distributed legal correspondence *Responsible for inventory and office supplies

13. Voice Mail Systems

Here's how clerical office workers use voice mail systems:
  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
  • Operated photocopiers, scanners, fax machines, voice mail systems, and personal computers on a daily basis.

14. Professional Image

Here's how clerical office workers use professional image:
  • Maintained a professional image and attitude.
  • Maintained a professional image and attitude.

15. Business Transactions

Here's how clerical office workers use business transactions:
  • Compiled file records of office activities and business transactions, among others; collated documents alphabetically, numerically, and chronologically.
  • Participated in open bids for potential county business transactions.
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List of clerical office worker skills to add to your resume

Clerical office worker skills

The most important skills for a clerical office worker resume and required skills for a clerical office worker to have include:

  • Office Procedures
  • Computer System
  • Telephone Calls
  • Office Equipment
  • Word Processing
  • Fax Machines
  • Payroll
  • Database Systems
  • Direct Calls
  • Financial Statements
  • Scheduling Appointments
  • Front Desk
  • Voice Mail Systems
  • Professional Image
  • Business Transactions
  • Office Environment
  • Proofread Data
  • Customer Complaints
  • Address Complaints
  • Routine Correspondence
  • Patient Care
  • QuickBooks
  • PowerPoint
  • Customer Accounts

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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