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Become A Clerical Staff

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Working As A Clerical Staff

  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Documenting/Recording Information
  • Performing Administrative Activities
  • Getting Information
  • Mostly Sitting

  • Repetitive

  • $26,000

    Average Salary

What Does A Clerical Staff Do

General office clerks perform a variety of clerical tasks, including answering telephones, typing documents, and filing records.

Duties

General office clerks typically do the following:

  • Answer and transfer telephone calls or take messages
  • Sort and deliver incoming mail and send outgoing mail
  • Schedule appointments and receive customers or visitors
  • Provide general information to staff, clients, or the public
  • Type, format, or edit routine memos or other reports
  • Copy, file, and update paper and electronic documents
  • Prepare and process bills and other office documents
  • Collect information and perform data entry

Rather than performing a single specialized task, general office clerks have responsibilities that often change daily with the current needs of the employer.

Some clerks file documents or answer phones; others enter data into computers or perform other tasks using software applications. They also frequently use photocopiers, scanners, fax machines, and other office equipment.

The specific duties assigned to clerks will depend on the type of office in which they work. For example, a general office clerk at a college or university processes application materials and answers questions from prospective students. A clerk at a hospital files and retrieves medical records.

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How To Become A Clerical Staff

General office clerks typically need a high school diploma or equivalent and learn their skills on the job.

Education

General office clerks usually need a high school diploma or equivalent.

Courses in using computer applications, such as word processing and spreadsheet software, may be particularly helpful.

Training

General office clerks usually learn their skills while on the job. Their training typically lasts up to 1 month and may include instructions on office procedures, proper phone etiquette, and the use of office equipment.

Advancement

General office clerks may advance to other administrative positions with more responsibility, such as executive secretaries and executive administrative assistants.

Advancement opportunities often depend on work experience and the knowledge of computer applications, such as word processing and spreadsheet software.

Important Qualities

Customer-service skills. Clerks often provide general information to company staff, customers, or the public. They should be courteous and prompt with their responses.

Detail oriented. Clerks perform many clerical tasks, such as preparing bills that require attention to detail.

Organizational skills. Office clerks file and retrieve records. They need to keep records organized to be able to access them quickly and efficiently.

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Clerical Staff Career Paths

Clerical Staff
Office Assistant Executive Assistant
Office Manager
5 Yearsyrs
Office Assistant Executive Assistant Office Manager
Operations Manager
7 Yearsyrs
Office Assistant Accounts Payable Clerk Accountant
Accounting Manager
7 Yearsyrs
Medical Assistant Technician Team Leader
General Manager
6 Yearsyrs
Medical Assistant Specialist Team Leader
Account Manager
5 Yearsyrs
Medical Assistant Technician Field Service Technician
Service Manager
6 Yearsyrs
Certified Nursing Assistant Team Leader Assistant Manager
Property Manager
6 Yearsyrs
Certified Nursing Assistant Specialist Account Executive
Branch Manager
6 Yearsyrs
Certified Nursing Assistant Lead Teacher Assistant Manager
Communications Manager
6 Yearsyrs
Assistant Executive Assistant
Senior Administrative Assistant
7 Yearsyrs
Assistant Consultant Owner
Co-Owner
6 Yearsyrs
Assistant Consultant Office Manager
Practice Manager
9 Yearsyrs
Clerk Accounts Payable Clerk Accountant
Finance Manager
7 Yearsyrs
Clerk Administrator Office Manager
Business Office Manager
7 Yearsyrs
Clerk Administrator Owner
Marketing Director
7 Yearsyrs
Home Health Aid Consultant Human Resources Manager
Director Of Human Resources
10 Yearsyrs
Home Health Aid Administrator Assistant Manager
Site Manager
7 Yearsyrs
Home Health Aid Coordinator Human Resources Generalist
Office Manager Of Human Resources
6 Yearsyrs
Accounts Payable Clerk Buyer Customer Service Manager
Administrative Manager
6 Yearsyrs
Unit Secretary Legal Secretary Business Owner
Entrepreneur
5 Yearsyrs
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Top Skills for A Clerical Staff

  1. Data Entry
  2. Customer Service
  3. Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Performed insurance verification and executed accurate data entry of demographic health care policy information with exact allowances.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Conducted various secretarial/receptionist duties including typing, filing, channeling phone calls to appropriate patient representatives, etc.
  • Coordinated travel arrangements, maintained database and ensured the delivery of premium service to customers.
  • Supervised clerical staff, prepared payroll, maintained accounts payable, and ordered medical and office supplies ensuring sufficient stock.

Clerical Staff Demographics

Gender

Female

70.1%

Male

17.4%

Unknown

12.5%
Ethnicity

White

61.9%

Hispanic or Latino

16.4%

Black or African American

11.6%

Asian

6.7%

Unknown

3.3%
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Foreign Languages Spoken

Spanish

61.5%

Japanese

4.6%

French

4.6%

Russian

4.6%

Vietnamese

3.1%

Hindi

3.1%

Urdu

3.1%

Swahili

1.5%

German

1.5%

Uzbek

1.5%

Mandarin

1.5%

Coptic

1.5%

Cantonese

1.5%

Korean

1.5%

Gujarati

1.5%

Kazakh

1.5%

Hmong

1.5%
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Clerical Staff Education

Schools

University of Phoenix

17.1%

The Academy

5.7%

Purdue University

5.7%

Ultimate Medical Academy - Clearwater

4.8%

Lansing Community College

4.8%

Michigan State University

4.8%

Middle Tennessee State University

4.8%

Arizona State University

4.8%

Florida State University

4.8%

Kaplan University

4.8%

University of Alabama

3.8%

East Tennessee State University

3.8%

University of Cincinnati

3.8%

University of Connecticut

3.8%

University of Washington

3.8%

University of Central Florida

3.8%

University of Houston

3.8%

University of Louisiana at Lafayette

3.8%

Louisiana Tech University

3.8%

Sinclair Community College

3.8%
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Majors

Business

23.7%

Psychology

8.0%

Health Care Administration

7.7%

Nursing

7.2%

Accounting

5.9%

Criminal Justice

5.1%

Education

4.9%

Medical Assisting Services

4.9%

General Studies

4.1%

Liberal Arts

3.8%

English

3.4%

Biology

3.1%

Communication

2.9%

Computer Science

2.6%

Management

2.4%

Marketing

2.3%

Human Resources Management

2.1%

Sociology

2.1%

Social Work

2.0%

Finance

2.0%
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Degrees

Bachelors

36.6%

Other

26.7%

Associate

16.9%

Masters

8.4%

Certificate

7.8%

Diploma

2.5%

Doctorate

0.6%

License

0.5%
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What is it like to work as a Clerical Staff

5.0

Office Associate III

December 20, 2019 on Zippia

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Clerical Staff.. Show More

What do you like the most about working as Clerical Staff?

The interaction with people and running an office.. Show More

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the pay, the hours and no one I mean one gives you credit for doing a job well done... Show More

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Top Clerical Staff Employers

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