Post job

Explore jobs

Find specific jobs

Explore careers

Explore professions

Best companies

Explore companies

OverviewJobs

Skills

EducationDemographicsBest CompaniesJob OutlookCompareFull Time jobs
zippia ai icon

Automatically apply for jobs with Zippia

Upload your resume to get started.

Clerical supervisor skills for your resume and career

Updated January 8, 2025
6 min read
Below we've compiled a list of the most critical clerical supervisor skills. We ranked the top skills for clerical supervisors based on the percentage of resumes they appeared on. For example, 14.7% of clerical supervisor resumes contained office procedures as a skill. Continue reading to find out what skills a clerical supervisor needs to be successful in the workplace.

15 clerical supervisor skills for your resume and career

1. Office Procedures

Office procedures are the protocols and standards which define how the staff works together. The office procedures can be a set of rules and regulations which guide the employees and help them run the office operations smoothly. Paperwork, customer interaction, taking messages, handling calls in and out all fall under the office procedures.

Here's how clerical supervisors use office procedures:
  • Determined new methods and processes for improving general office functions; re-engineered office procedures to meet University goals and objectives.
  • Developed and implemented new office procedures/programs resulting in greater efficiency.

2. Scheduling Appointments

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

Here's how clerical supervisors use scheduling appointments:
  • Performed all secretarial and clerical duties including scheduling appointments, billing, and collection responsibilities.
  • Calendar management which included organizing and scheduling appointments.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how clerical supervisors use customer service:
  • Provided customer service internally and externally by assisting callers and using company resources to resolve problems.
  • Participated in work with subordinates to facilitate productivity and provide excellent customer service.

4. Direct Supervision

Direct supervision is a term used to indicate that a person is supervising a certain task or a certain person while being physically present or in close proximity. It refers to the presence of a person and the availability of their supervision in something if it is needed.

Here's how clerical supervisors use direct supervision:
  • Direct supervision of 11 Medical Secretaries, daily tasks, scheduling, discipline, delegating responsibilities.
  • Conducted performance appraisals, mentoring and coaching sessions to all employees under my direct supervision.

5. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how clerical supervisors use payroll:
  • Assist Administrative Coordinator with time cards, cash disbursements, payroll distribution and physician insurance re-credentialing Monitoring of physician Calendars
  • Assisted in payroll process including generating reports.

6. Clerical Support

Clerical support performs activities that must be done in every workplace in order to support the company going forward. These duties, which come within the category of clerical support, are typically delegated to entry-level employees since they are simple and easy to learn. Even though clerical duties like printing and filing are easy, they require time and in many instances, other workers are preoccupied with other activities and unable to keep up with all that needs to be accomplished. As a result, many businesses employ clerical support staff who are solely responsible for these duties.

Here's how clerical supervisors use clerical support:
  • Promoted rapidly from clerical support staff to assistant clerical department supervisor at a large county mental health facility.
  • Provided excellent administrative and technical supervision of a clerical support unit.

Choose from 10+ customizable clerical supervisor resume templates

Build a professional clerical supervisor resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your clerical supervisor resume.

7. Front Desk

Here's how clerical supervisors use front desk:
  • Oversee the daily work flow of Patient Check in and Check out as Front Desk Coordinator.
  • Schedule front desk coverage and create monthly schedules for unit.

8. Disciplinary Actions

Disciplinary actions refer to a corrective measure taken against an employee for unsatisfactory behavior. Many work environments have a tiered system for disciplinary action, where the first warning is verbal and the second is written. Disciplinary action may be given after a weak performance review, a violation of company rules and policies, or a poor customer review.

Here's how clerical supervisors use disciplinary actions:
  • Carried out disciplinary actions as required.
  • Maintained files for 10 employees ensured up to date training, annual reviews, disciplinary actions.

9. Radiology

Radiology means a division of medicine that concentrates on the use of radiant energy or any other radioactive material in the process of diagnosis and ailment treatments. It deals specifically with X-rays and radiations bearing high-energy, used in medicine and diagnosis.

Here's how clerical supervisors use radiology:
  • Promoted to Radiology Clerical Supervisor.
  • Supervised file room clerks for four file rooms and six receptionists for the Radiology Department.

10. Performance Evaluations

Performance evaluation is a formal and productive process to measure an employee's work and results based on their job responsibilities over a defined period of time and to properly measure an employee's contribution to the workforce and employers and achieve a high level of quality and quantity of work produced. The evaluation also helps employees provide information about deficiencies in job performance and the company's expectations for the future.

Here's how clerical supervisors use performance evaluations:
  • Job responsibilities included training, work assignments, performance evaluations, development of career goals and disciplinary action.
  • Managed staff to include training and implementing new policy and procedures, compiled yearly performance evaluations/efficiency reports.

11. Computer System

Here's how clerical supervisors use computer system:
  • Back up for secretary to Vice President of Claims and back up for all DisplayWrite4 computer systems.
  • Verify Federal Tax ID numbers with provider that are not currently in our computer system.

12. Medical Terminology

Here's how clerical supervisors use medical terminology:
  • Administered forms related to operation of health clinics, and gained understanding of medical terminology.
  • Utilize knowledge of medical terminology, CPT and ICD-9 codes.

13. Office Equipment

Here's how clerical supervisors use office equipment:
  • Maintained inventory and requisitioned office supplies; responsible for maintenance of office equipment and service contracts.
  • Maintained petty cash for department, purchased and maintained office equipment including copiers, faxes, and printers.

14. Performance Reviews

Performance reviews refer to the official evaluation of a worker's performance done by the manager. The evaluation then helps the superior identify the worker's strengths and weaknesses and offers valuable feedback to help him overcome his shortcomings. This assessment also helps a worker set a future goal for himself and identify ways to better his future performance. Performance Reviews may be done on a monthly or yearly basis, depending on the company.

Here's how clerical supervisors use performance reviews:
  • Motivated developed and trained the clerical staff and conducted annual performance reviews.
  • Prepared and submitted performance reviews.

15. Medicaid

Here's how clerical supervisors use medicaid:
  • Implemented changes in processes for compliance under State and Federal regulations, such as JCAHO, and Medicaid or Medicare policies.
  • Supervised front office, Self Reliance Unit (Benefits, food stamps, Medicaid, cash, etc)
top-skills

What skills help Clerical Supervisors find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of clerical supervisor skills to add to your resume

Clerical supervisor skills

The most important skills for a clerical supervisor resume and required skills for a clerical supervisor to have include:

  • Office Procedures
  • Scheduling Appointments
  • Customer Service
  • Direct Supervision
  • Payroll
  • Clerical Support
  • Front Desk
  • Disciplinary Actions
  • Radiology
  • Performance Evaluations
  • Computer System
  • Medical Terminology
  • Office Equipment
  • Performance Reviews
  • Medicaid
  • Quality Standards
  • Patient Appointments
  • Telephone Calls
  • Patient Care
  • Office Operations
  • HR
  • Performance Appraisals
  • CPT
  • Epic
  • Word Processing
  • Travel Arrangements
  • Medical Billing
  • HIPAA
  • Patient Registration
  • Customer Complaints
  • Patient Complaints
  • Administrative Functions
  • Identify Causes
  • Direct Reports
  • Patient Charts
  • Bank Deposits
  • Fixed Assets
  • Cash Drawers
  • WIC
  • Procedure Manuals

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse office and administrative jobs