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Become A Clerk/Assistant

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Working As A Clerk/Assistant

  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Documenting/Recording Information
  • Performing Administrative Activities
  • Getting Information
  • Mostly Sitting

  • Repetitive

  • $27,000

    Average Salary

What Does A Clerk/Assistant Do

General office clerks perform a variety of clerical tasks, including answering telephones, typing documents, and filing records.

Duties

General office clerks typically do the following:

  • Answer and transfer telephone calls or take messages
  • Sort and deliver incoming mail and send outgoing mail
  • Schedule appointments and receive customers or visitors
  • Provide general information to staff, clients, or the public
  • Type, format, or edit routine memos or other reports
  • Copy, file, and update paper and electronic documents
  • Prepare and process bills and other office documents
  • Collect information and perform data entry

Rather than performing a single specialized task, general office clerks have responsibilities that often change daily with the current needs of the employer.

Some clerks file documents or answer phones; others enter data into computers or perform other tasks using software applications. They also frequently use photocopiers, scanners, fax machines, and other office equipment.

The specific duties assigned to clerks will depend on the type of office in which they work. For example, a general office clerk at a college or university processes application materials and answers questions from prospective students. A clerk at a hospital files and retrieves medical records.

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How To Become A Clerk/Assistant

General office clerks typically need a high school diploma or equivalent and learn their skills on the job.

Education

General office clerks usually need a high school diploma or equivalent.

Courses in using computer applications, such as word processing and spreadsheet software, may be particularly helpful.

Training

General office clerks usually learn their skills while on the job. Their training typically lasts up to 1 month and may include instructions on office procedures, proper phone etiquette, and the use of office equipment.

Advancement

General office clerks may advance to other administrative positions with more responsibility, such as executive secretaries and executive administrative assistants.

Advancement opportunities often depend on work experience and the knowledge of computer applications, such as word processing and spreadsheet software.

Important Qualities

Customer-service skills. Clerks often provide general information to company staff, customers, or the public. They should be courteous and prompt with their responses.

Detail oriented. Clerks perform many clerical tasks, such as preparing bills that require attention to detail.

Organizational skills. Office clerks file and retrieve records. They need to keep records organized to be able to access them quickly and efficiently.

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Clerk/Assistant Career Paths

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Help others decide if this is a good career for them

Average Length of Employment
Clerk Typist 3.7 years
Clerk Specialist 3.4 years
Support Clerk 3.0 years
Office Specialist 3.0 years
Office Associate 2.8 years
Junior Clerk 2.7 years
Data Clerk 2.4 years
Clerk 2.4 years
Office Clerk 2.3 years
Clerk/Assistant 2.0 years
Clerical Aide 1.7 years
Top Careers Before Clerk/Assistant
Cashier 15.1%
Internship 6.1%
Clerk 4.7%
Secretary 3.6%
Assistant 3.6%
Volunteer 3.6%
Server 3.3%
File Clerk 2.0%
Top Careers After Clerk/Assistant
Cashier 12.4%
Internship 5.1%
Clerk 4.0%
Assistant 3.7%
Volunteer 3.4%
Server 3.3%
Secretary 2.6%
Manager 2.0%
Waitress 1.9%

Do you work as a Clerk/Assistant?

Clerk/Assistant Demographics

Gender

Female

63.6%

Male

24.3%

Unknown

12.1%
Ethnicity

White

57.1%

Hispanic or Latino

20.2%

Black or African American

12.2%

Asian

7.1%

Unknown

3.4%
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Foreign Languages Spoken

Spanish

67.6%

French

7.4%

Italian

3.7%

Mandarin

2.9%

German

2.9%

Chinese

2.0%

Cantonese

1.7%

Portuguese

1.7%

Arabic

1.7%

Russian

1.5%

Japanese

1.2%

Vietnamese

1.0%

Hindi

0.7%

Korean

0.7%

Greek

0.7%

Turkish

0.5%

Ukrainian

0.5%

Bosnian

0.5%

Carrier

0.5%

Serbian

0.5%
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Clerk/Assistant Education

Schools

University of Phoenix

21.3%

Ashford University

6.9%

Kaplan University

6.9%

Miami Dade College

5.6%

Strayer University

5.2%

Prince George's Community College

4.5%

Houston Community College

4.3%

Florida International University

4.3%

The Academy

4.3%

Liberty University

3.9%

University of Houston

3.7%

University of California - Los Angeles

3.7%

University of the District of Columbia

3.4%

University of Texas at El Paso

3.4%

University of Central Florida

3.2%

University of Texas at Austin

3.2%

Florida Atlantic University

3.0%

Ultimate Medical Academy - Clearwater

3.0%

Austin Community College

3.0%

American InterContinental University

3.0%
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Majors

Business

23.1%

Accounting

8.4%

Criminal Justice

8.2%

Psychology

6.2%

Nursing

6.0%

Health Care Administration

5.9%

General Studies

4.4%

Medical Assisting Services

4.3%

Law

3.8%

Liberal Arts

3.5%

Legal Support Services

3.3%

Communication

3.0%

Education

2.9%

Political Science

2.8%

Management

2.5%

Computer Science

2.5%

Biology

2.5%

Finance

2.4%

Sociology

2.3%

English

2.1%
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Degrees

Bachelors

32.7%

Other

31.9%

Associate

16.9%

Masters

6.9%

Certificate

6.4%

Doctorate

2.6%

Diploma

2.3%

License

0.5%
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Top Skills for A Clerk/Assistant

  1. Customer Service
  2. Phone Calls
  3. Data Entry
You can check out examples of real life uses of top skills on resumes here:
  • Provided customer service to high profile celebrity clients on a regular basis while continuing to maintain their confidentiality.
  • Answered phone calls, made appointments, or arrangements for those who needed to speak directly to the chancery clerk.
  • Helped in analyzing all company data entry systems and assisted in preparing recommendations for system-wide efficiency improvements.
  • Handled and tracked all employee requests for time off, insurance benefits, payroll and other human resources related questions.
  • Ordered office supplies and performed basic office responsibilities.

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