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Clerk/assistant manager skills for your resume and career
15 clerk/assistant manager skills for your resume and career
1. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Boosted sales by executing exceptional salesmanship and displaying a drive for and delivery of quality customer service.
- Demonstrated excellent customer service by remembering customer names and special items they frequently purchased.
2. Scheduling Appointments
Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.
- Performed routine administrative needs: maintaining records and file, preparing daily/monthly reports, answering phone, scheduling appointments for clients.
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
3. Payroll
Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.
- Managed Others*Ordered Large Amounts of Currency*Deposited Currency*Bad Check Collections*Ordered Supplies*Payroll*Trained Employees*License Registration*Check Cashing*Customer Relations
- Assisted in updating computerized payroll.
4. Office Equipment
- Maintained office equipment for operations: inventory, ordering supplies and scheduling office equipment for routine maintenance.
- Maintained proper inventory to operate all office equipment.
5. Management System
A management system is a set of policies, processes, and procedures taken by an organization or a business to ensure it can fulfill its tasks and achieve its objectives. A management system makes sure that the company excels financially and improves the user experience. The management system also takes care of the worker's and employees' needs and manages their workload and oversees their performance. Apart from interior matters of the company, a management system also deals with exterior matters like legislations, tax matters, and law issues.
- Gather information and enter into warehouse management system to maintain all data and records relative to shipping and receiving activities.
- Keep files and the electronic file management system up to date.
6. Bank Deposits
Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.
- Balanced cash drawer and bank deposits/withdrawals
- Prepared and made bank deposits; received/processed merchandise; supervised organization of floor/wall displays; store cleanliness; settled customer complaints.
7. Computer System
- Inputted data and information into computer system.
- Learned internal computer system and became proficient at researching court documents and providing information and status of court cases to lawyers.
8. Office Procedures
Office procedures are the protocols and standards which define how the staff works together. The office procedures can be a set of rules and regulations which guide the employees and help them run the office operations smoothly. Paperwork, customer interaction, taking messages, handling calls in and out all fall under the office procedures.
- Maintained knowledge of office procedures and policies relating to but not inclusive of, Cash Reports, Register Checkups and Deposits.
- Trained new staff members in office procedures and research methods
9. Court Hearings
- Schedule Court hearings and assist the Probate Court Judge with administrative tasks such as drafting decrees and other court documents.
- Managed and train department employees and delegate tasks; schedule court hearings.
10. Cash Drawers
- Supervised/scheduled employees, managed cash drawers.ordered stock for store.
- Balanced checkers, cash drawers with consistently high levels of accuracy.
11. Inventory Control
- Skilled in inventory control and management.
- Entered/cleared vessels with U.S. Customs, performed general traffic functions, managed container inventory control & container maintenance and repair.
12. Fax Machines
- Operate office machines, such as photocopiers and scanners, fax machines, voice mail systems and personal computers
- Operated and maintained printers, fax machines, and copiers.
13. Front Desk
- Assisted with interviews, made out schedules, worked front desk registering and checking out guest, and set reservations.
- Interact with the public and local case attorneys and assist with the front desk receptionist duties.
14. POS
POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.
- General closing and opening duties including but not limited to computer programs, cleaning, word processing, and POS setup.
- Created pars for merchandise, placed orders for product, and entered the information into the POS system.
15. Sales Floor
The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.
- Managed the flow of merchandise from stock room to sales floor while conducting new strategies for placement of merchandise.
- Displayed and arranged, priced and labeled all merchandise on sales floor.
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What skills stand out on clerk/assistant manager resumes?
Dr. Timothy Edwards
Professor, Interim Director, University of Arkansas at Little Rock
What clerk/assistant manager skills would you recommend for someone trying to advance their career?
Jaunelle Celaire
Chair, Professor of Voice, University of Alaska Fairbanks
List of clerk/assistant manager skills to add to your resume
The most important skills for a clerk/assistant manager resume and required skills for a clerk/assistant manager to have include:
- Customer Service
- Scheduling Appointments
- Payroll
- Office Equipment
- Management System
- Bank Deposits
- Computer System
- Office Procedures
- Court Hearings
- Cash Drawers
- Inventory Control
- Fax Machines
- Front Desk
- POS
- Sales Floor
- District Court
- Customer Complaints
- Jury Selection
- Store Operations
- Court Orders
- Court Proceedings
- Stock Shelves
- Typewriters
- Telephone Calls
- Food Preparation
- PowerPoint
- Sales Reports
- Customer Inquiries
- Customer Orders
- Public Hearings
- Inventory Management
- Credit Card Transactions
- Customer Relations
- Family Court
- Employee Scheduling
- Voir Dire
- Cash Registers
- Store Inventory
Updated January 8, 2025
