Clerks are responsible for many of the general administrative tasks in the office. They are in charge of manning office telephone lines, managing incoming and outgoing mails, filing paperwork and other needed records, scheduling and documenting meetings, typing out documents when needed, disseminating memos and other official announcements, and keeping an inventory of office equipment and supplies. Clerks should have good office skills, communication skills, business writing skills, and time management skills. They should also be able to treat any document or paperwork they handle with confidentiality.

Clerk Responsibilities

Here are examples of responsibilities from real clerk resumes representing typical tasks they are likely to perform in their roles.

  • Manage front desk, run data base and information need for meetings * responsible for maintenance
  • Maintain a high level of confidentiality as required by HIPAA.
  • Call DMV's and dealerships when liens are not perfect.
  • Process, proofread and issue title guaranty commitments and final title policies.
  • Maintain client data files and records in a statewide database system according to HIPAA regulations.
  • Handle heavy phone volume, detail data entry, file court papers, deliver law documents and subpoenas.
  • Assist customers with tickets, fines and time-payments also complaints which include typing affidavits, warrants and subpoenas.
  • Organize displays and assure cleanliness of floor, counters, windows, and glass items, shelves and food appliances.
  • Perform POS cashier duties for all customer purchases, refunds, and exchanges, providing assistance choosing quality products when necessary.
  • Perform custodial duties such as sweeping, dusting, mopping, cleaning windows and lavatories, and removing snow and ice.
Clerk Traits
Customer-service skills involve listening skills that allow you to communicate efficiently and respectfully with a customer.
Detail oriented involves being extremely mindful and observant of all details.
Organizational skills are essential to working as efficiently as possible through being able to focus on projects at hand while also keeping a clean workspace.

Clerk Job Description

Perhaps the hardest question to answer when deciding on a career as a clerk is "should I become a clerk?" You might find this info to be helpful. When compared to other jobs, clerk careers are projected to have a growth rate described as "decline" at -4% from 2018 through 2028. This is in accordance with the Bureau of Labor Statistics. What's more, is that the projected number of opportunities that are predicted to become available for a clerk by 2028 is -110,600.

Clerks average about $14.06 an hour, which makes the clerk annual salary $29,239. Additionally, clerks are known to earn anywhere from $23,000 to $36,000 a year. This means that the top-earning clerks make $13,000 more than the lowest earning ones.

It's hard work to become a clerk, but even the most dedicated employees consider switching careers from time to time. Whether you're interested in a more challenging position or just looking for a fresh start, we've compiled extensive information on becoming a receptionist/billing clerk, office services clerk, administrative clerk, and general office clerk.

Clerk Jobs You Might Like

Clerk Resume Examples

Clerk Skills and Personality Traits

We calculated that 15% of Clerks are proficient in Customer Service, Communication, and Data Entry. They’re also known for soft skills such as Customer-service skills, Detail oriented, and Organizational skills.

We break down the percentage of Clerks that have these skills listed on their resume here:

  • Customer Service, 15%

    Check refrigeration equipment for proper performance regularly; customer service by answering question, taking customer orders for catering

  • Communication, 12%

    Utilize strong communication and problem solving skills to effectively resolve customer concerns, ensuring a pleasant shopping experience.

  • Data Entry, 10%

    Created document batches, retrieved individual application information, responsible for data entry and generation of mailing labels.

  • POS, 6%

    Establish or identify prices of goods, services or admissions and tabulate bills using POS or optical price scanners.

  • Company Policies, 5%

    Performed documentation reviews in compliance with operational requirements and ensured company policies and guidelines were met and validated.

  • Sales Floor, 5%

    Maintained organization and upkeep of sales floor

Most clerks list "customer service," "communication," and "data entry" as skills on their resumes. We go into more details on the most important clerk responsibilities here:

  • Arguably the most important personality trait for a clerk to have happens to be customer-service skills. An example from a resume said this about the skill, "general office clerks often provide general information to company staff, customers, or the public" Additionally, other resumes have pointed out that clerks can use customer-service skills to "provided customer service to the beneficiaries calling requesting assistance with their referrals and/or scheduling appointments. "
  • Another trait important for fulfilling clerk duties is detail oriented. According to a clerk resume, "general office clerks perform many clerical tasks that require attention to detail, such as preparing bills." Here's an example of how clerks are able to utilize detail oriented: "detail-oriented and organized gbs data entry clerk extensively trained in spreadsheets, and word processing. "
  • Organizational skills is also an important skill for clerks to have. This example of how clerks use this skill comes from a clerk resume, "general office clerks file and retrieve records" Read this excerpt from a resume to understand how vital it is to their everyday roles and responsibilities, "conducted new employee orientation to foster positive attitude toward organizational objectives. "
  • See the full list of clerk skills.

    Before becoming a clerk, 32.8% earned their bachelor's degree. When it comes down to graduating with a master's degree, 2.8% clerks went for the extra education. If you're wanting to pursue this career, it may be possible to be successful with a high school degree. In fact, some clerks have a college degree. But about one out of every four clerks didn't attend college at all.

    Those clerks who do attend college, typically earn either business degrees or accounting degrees. Less commonly earned degrees for clerks include criminal justice degrees or general studies degrees.

    When you're ready to become a clerk, you might wonder which companies hire clerks. According to our research through clerk resumes, clerks are mostly hired by Kroger, Hy-Vee, and BJ's Wholesale Club. Now is a good time to apply as Kroger has 547 clerks job openings, and there are 506 at Hy-Vee and 154 at BJ's Wholesale Club.

    But if you're interested in companies where you might earn a high salary, clerks tend to earn the biggest salaries at RIA, Americold, and Penske Truck Leasing. Take RIA for example. The median clerk salary is $38,416. At Americold, clerks earn an average of $37,195, while the average at Penske Truck Leasing is $36,788. You should take into consideration how difficult it might be to secure a job with one of these companies.

    View more details on clerk salaries across the United States.

    For the most part, clerks make their living in the retail and hospitality industries. Clerks tend to make the most in the health care industry with an average salary of $31,253. The clerk annual salary in the retail and professional industries generally make $29,674 and $29,081 respectively. Additionally, clerks who work in the health care industry make 20.4% more than clerks in the government Industry.

    The three companies that hire the most prestigious clerks are:

      What Receptionist/Billing Clerks Do

      A receptionist/billing clerk is responsible for performing administrative and clerical duties as needed to maintain a smooth flow of operations for the business. Receptionist/billing clerks process the customers' payment transactions, manage account payables, releasing invoices, and immediately resolve account discrepancies. A receptionist/billing clerk must have excellent communication and analytical skills, responding to customers' inquiries and concerns, escalating high-level complaints to the billing management. They should also maintain records of financial documentation for reference and reconciliation as needed.

      In this section, we take a look at the annual salaries of other professions. Take receptionist/billing clerk for example. On average, the receptionist/billing clerks annual salary is $4,357 lower than what clerks make on average every year.

      While their salaries may differ, one common ground between clerks and receptionist/billing clerks are a few of the skills required in each craft. In both careers, employees bring forth skills like customer service, data entry, and general public.

      There are some key differences in responsibilities as well. For example, a clerk responsibilities require skills like "communication," "pos," "company policies," and "sales floor." Meanwhile a typical receptionist/billing clerk has skills in areas such as "reception area," "taking messages," "phone calls," and "insurance forms." This difference in skills reveals how truly different these two careers really are.

      Receptionist/billing clerks really shine in the professional industry with an average salary of $25,511. Whereas clerks tend to make the most money in the health care industry with an average salary of $31,253.

      On average, receptionist/billing clerks reach similar levels of education than clerks. Receptionist/billing clerks are 2.3% less likely to earn a Master's Degree and 1.8% less likely to graduate with a Doctoral Degree.

      What Are The Duties Of an Office Services Clerk?

      An office services clerk is a professional employee who performs a multitude of administrative tasks as well as office maintenance duties of an organization. Office services clerks are required to maintain an inventory of office supplies as well as purchase and distribute office supplies to all employees when needed. They must manage office services staff to ensure that their duties are met efficiently and effectively. Office services clerks must also provide customer service to a wide range of customers by answering phones and responding to emails.

      The next role we're going to look at is the office services clerk profession. Typically, this position earns a lower pay. In fact, they earn a $351 lower salary than clerks per year.

      Not everything about these jobs is different. Take their skills, for example. Clerks and office services clerks both include similar skills like "customer service," "communication," and "data entry" on their resumes.

      But both careers also use different skills, according to real clerk resumes. While clerk responsibilities can utilize skills like "pos," "company policies," "sales floor," and "customer orders," some office services clerks use skills like "office services," "accurate information," "postage meter," and "service calls."

      On average, office services clerks earn a lower salary than clerks. There are industries that support higher salaries in each profession respectively. Interestingly enough, office services clerks earn the most pay in the professional industry with an average salary of $35,329. Whereas, clerks have higher paychecks in the health care industry where they earn an average of $31,253.

      On the topic of education, office services clerks earn similar levels of education than clerks. In general, they're 1.0% less likely to graduate with a Master's Degree and 1.8% less likely to earn a Doctoral Degree.

      How an Administrative Clerk Compares

      An administrative clerk provides support to staff and does clerical works. These clerical duties include answering and making phone calls, typing documents, compiling and filing records, and scheduling appointments. The clerks often set up office meetings and invite reliable speakers. Also, they do research and prepare reports or presentations. Candidates for the job must be organized, detail-oriented, and can manage their time well. They must be tech-savvy and have a basic knowledge of bookkeeping. The salary depends on their experience, industry, and location of the job.

      Let's now take a look at the administrative clerk profession. On average, these workers make higher salaries than clerks with a $2,126 difference per year.

      By looking over several clerks and administrative clerks resumes, we found that both roles utilize similar skills, such as "customer service," "communication," and "data entry." But beyond that the careers look very different.

      Some important key differences between the two careers are a few of the skills necessary to fulfill responsibilities. Some examples from clerk resumes include skills like "pos," "company policies," "sales floor," and "customer orders," whereas an administrative clerk might be skilled in "personnel files," "purchase orders," "hr," and "background checks. "

      Administrative clerks make a very good living in the retail industry with an average annual salary of $32,081. Whereas clerks are paid the highest salary in the health care industry with the average being $31,253.

      Administrative clerks are known to earn similar educational levels when compared to clerks. Additionally, they're 0.7% more likely to graduate with a Master's Degree, and 1.5% more likely to earn a Doctoral Degree.

      Description Of a General Office Clerk

      A general office clerk is responsible for performing various clerical duties to support business functions and ensure smooth daily operations. General office clerks respond to clients' inquiries and concerns, welcoming guests, and assisting in disseminating information across the organization. They maintain the adequacy of inventories, organize business and financial transaction reports, and perform basic bookkeeping tasks and banking transactions. A general office clerk must be highly organizational and analytical, especially in encoding account statements on the database and processing business reports required by the management.

      The fourth career we look at typically earns lower pay than clerks. On average, general office clerks earn a difference of $1,658 lower per year.

      While both clerks and general office clerks complete day-to-day tasks using similar skills like customer service, data entry, and customer orders, the two careers also vary in other skills.

      While some skills are shared by these professions, there are some differences to note. "communication," "pos," "company policies," and "sales floor" are skills that have shown up on clerks resumes. Additionally, general office clerk uses skills like hr, purchase orders, office machine operation, and taking messages on their resumes.

      General office clerks earn a higher salary in the professional industry with an average of $26,217. Whereas, clerks earn the highest salary in the health care industry.

      In general, general office clerks reach similar levels of education when compared to clerks resumes. General office clerks are 1.5% less likely to earn their Master's Degree and 1.6% less likely to graduate with a Doctoral Degree.