Workforce Management Industrial Engineer
Remote job in Cleveland, OH
For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services.
Now a part of the bp family, TA is focused on growing its network of travel centers, implementing cutting edge technology and embarking on innovative alternative energy and sustainability initiatives.
From our locations across the country, to our corporate headquarters in Westlake, Ohio, every team member is a stakeholder in TA's success. This environment offers endless career opportunities for individuals interested in sharing their ideas, growing with the company and shaping TA's future.
Summary
(This role is hybrid and can be based at one of our locations: Westlake, OH, Chicago, IL, Louisville, KY or Houston, TX). As a Continuous Improvement Engineer at TravelCenters of America, you will be responsible for analyzing and improving organizational processes with the aim of enhancing both new and existing operations through the implementation of continuous improvement methods. The Engineer will work closely with cross-functional teams to drive performance changes through data-driven continuous improvement, engineering, and automation efforts, aiming to improve safety, quality, delivery, and cost performance. Utilizing data analytics, engineering techniques, and advanced lean tools, the Engineer will identify and eliminate root causes.
Duties and Responsibilities
Data Collection and Analysis: Conduct process mapping, statistical data analysis, and root cause analysis to identify inefficiencies and areas for improvement. Map and document processes. Independently identify process gaps, recommend, an implement process improvement. Develop and manage a comprehensive, effective, and timely continuous improvement plan to drive value for our customers (transformation plan development and execution). Drive process improvement activities to achieve tangible improvements in key business metrics such as safety, quality, delivery, cost, and employee development.
Project Management: Lead and facilitate continuous improvement projects using Lean, Six Sigma, and other methodologies to drive improved business results. Assess continuous improvement initiatives and provide input and recommendations for future activities. Support go-live and steady-state certifications. Identify and support automation projects. Regularly interact with operations management and/or customers.
Engineering and Lean Competency: Develop and demonstrate competency in a wide range of engineering methods, Lean tools, and quality standards. Coach employees in the use and implementation of continuous improvement, Quality Assurance and Lean principles. Apply engineering methodologies/tools such as process optimization, labor standards studies (time studies), layout optimization, data profiling and analysis, and resource modeling to improve Truck Service field and support center operations.
Facilitation and Execution: Effectively facilitate and execute Value Stream Maps and Kaizen Events through all stages (A3 charter ideations/creation, pre-work identification and completion, regular follow-up, and sustainment). Coach process owners on using lean methods to achieve operational excellence.
Reporting and Strategy: Provide regular reports of data and actions to measure progress against site objectives. Make optimization recommendations that align with Truck Service strategy.
Additional responsibilities:
Design, implement, monitor and maintain the QMS based on established company and/or industry standards.
Implement and monitor a standardized corrective action system.
Analyze customer feedback and develop strategies to enhance customer experience
Support regulatory compliance and certification requirements.
Support process improvements as appropriate related to Quality Assurance for a start-up or expansion.
Perform other duties as assigned.
“Ensure bp's safety, risk, and compliance culture and expectations are met. Prioritize safety in all aspects of the role and support the Believe in Zero safety philosophy.”
Qualifications
Bachelor's degree in Engineering, Business, or related field with at least five years of relevant experience within a similar industry preferred.
Intermediate skills in data visualization tools (Power BI, Tableau) and database programming (SQL).
Experience in developing and managing Leader Standard Work, Visual Management Systems, Management Accountability Systems, Plan-Do-Check-Act (PDCA), Value Stream Mapping, Kaizen, and 5S/Workplace Organization.
Proficiency in Microsoft Office Suite.
This role requires at least 50% travel
Intermediate understanding and experience in core engineering and data analysis functions such as slotting, utilization, labor planning, layouts and metrics.
Familiarity with CAD tools (e.g., AutoCAD), and Labor Management Systems.
Knowledge of truck service operations, data analytics, industrial engineering and Lean methods.
Understanding of maintenance and repair solutions and automation types, etc.
Familiar with fleet management, vehicle maintenance operations, managed transportation networks, and various equipment types (trucks, tractors, trailers).
Preferred certifications include Lean Six Sigma, and PMP
Why join us
At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.
There are many aspects of our employees' lives that are meaningful, so we offer benefits ( ********************************************* to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, and excellent retirement benefits, among others!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Travel Requirement
Up to 50% travel should be expected with this role
Relocation Assistance:
This role is not eligible for relocation
Remote Type:
This position is a hybrid of office/remote working
Skills:
Air and nitrogen systems, Air and nitrogen systems, Alarm Management, Cause and effect charts, Centrifugal compressors, Centrifugal Pumps, Collaboration, Communication, Condition and performance monitoring, Conflict Management, Corrosion Management, Distillation, Diversity, Equity and Inclusion, Fired Heaters, Gas treatment and liquid recovery, Hazardous area classification, Heat and Material Balance, Heat Exchangers, Heat Transfer, Identification of critical equipment, Influencing, Instrument and protective systems, leading through our values, Oil Treatment {+ 8 more}
Legal Disclaimer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
Senior Industrial Engineer
Remote job in Cleveland, OH
This position is accountable for establishing and maintaining labor standards through time studies, work sampling and predetermined time standard methods (MOST). Additionally, lead and facilitate process improvement efforts that enhance productivity and labor utilization, while improving the overall customer experience. Develop and maintain standard operating procedures and operational best practices. Responsibilities also included supporting rollout and training initiatives to ensure the effective implementation of best practices at the site level.
Duties and Responsibilities
Leverage Lean Six Sigma tools and methodologies (Value Stream Mapping, DMAIC) to lead and facilitate continuous improvement initiatives
Perform time studies and work sampling using Method-Time Measurement (MTM) systems
Develop, update, analyze, and document all labor standards and associated workflows
Collaborate with subject matter experts to produce Standard Operating Procedures aligned with time standards
Draft and document standard operating procedures (SOP's) at job and task levels
Draft configuration requirement labor standards and workflows related the scheduling system
Maintain a working knowledge of Industrial Engineering software platforms
Provide analysis that leads to improve process efficiency, quality and customer satisfaction
Ensure bp's safety, risk, and compliance culture and expectations are met. Prioritize safety in all aspects of the role and support the Believe in Zero safety philosophy.
Qualifications
Bachelor's Degree in Industrial Engineering, or equivalent
Lean Six Sigma certification preferred
4-5 years of experience
Experience with time study methods (MOST)
Experience with Labor standards software is a plus
Data transformation with a coding language (Python, R, etc.) or Alteryx
Ability to build labor standards using predetermined motion time study techniques such as MOST
Strong analytical skills - able to retrieve, transform, analyze, and visualize data effectively with a high-degree of detail
Data acquisition through SQL or Business Intelligence Tools - able to access reports and build/manipulate queries.
Data transformation with MS Excel - create complex spreadsheets using advanced formulas
MS PowerPoint - ability to create professional presentations.
Strong statistical skills (Minitab or similar statistical software is a plus)
Excellent oral and written communication skills - ability to describe technical information to unfamiliar audiences simply and clearly.
Ability to be collaborative and work with and through cross functional teams
Ability to stay highly organized and on-task in a fast-paced environment
Ability to travel independently and conduct on-site observations, time studies, and analyses as needed (travel required: up to 50%)
Why join us
At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.
There are many aspects of our employees' lives that are meaningful, so we offer benefits ( ********************************************* to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, and excellent retirement benefits, among others!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Travel Requirement
Up to 50% travel should be expected with this role
Relocation Assistance:
This role is not eligible for relocation
Remote Type:
This position is a hybrid of office/remote working
Skills:
Asking for Feedback, Asking for Feedback, Coaching, Collaboration, Communication, Conflict Management, Creating a high performing team, Defect Elimination, Delegation, Design case for safety, Design development and delivery, Design performance standards, Economic evaluation methodology, Emergency process isolation and shutdown systems, Empowering Others, Environment and Social Impact Assessment, Facility layout, Fluid characterisation, Giving Feedback, Goal Setting, Hazardous area classification, Hydraulics, Inclusive Leadership, Influencing, Layer of protection analysis {+ 17 more}
Legal Disclaimer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
Talent Selection Specialist
Remote job in Hudson, OH
This is an 18-month temporary assignment with full benefit eligibility.
Must reside in Ohio at the time of hire. This is a remote position; however, occasional onsite presence may be required based on business needs.
The Talent Selection Specialist is responsible for providing the highest level of recruitment and staffing services to hiring leaders by delivering top talent.
Responsibilities:
1. Plans and executes the sourcing, recruiting, selection, and hiring process to ensure a diverse pool of top talent for the organization while maintaining excellent relations with hiring managers, co-workers, candidates, and the community.
2. Sets service level agreements with hiring managers to define roles/responsibilities and control the hiring process.
3. Prepares candidates for interviews with hiring managers by providing information on the hospital, business strategy, department background, job description, and expectations.
4. Maintains accurate and well-ordered documentation on all applicants, searches, hiring manager interactions, and other recruiting activities to ensure accurate reporting of employment activities and successful outcomes of audits.
5. Participates in departmental activities including performance and process improvement.
6. Other duties as required.
Other information:
Technical Expertise
1. Experience in full lifecycle recruiting is required.
2. Experience in applicable State and Federal employment laws is required.
3. Experience in working with all levels within an organization is required.
4. Experience in medium to large sized organizations is preferred.
5. Experience in healthcare is preferred.
6. Proficiency in MS Office [Outlook, Excel, Word] or similar software is required. ATS is preferred.
Education and Experience
1. Education: Bachelor's degree in Human Resources or related field is required.
2. Certification: HR certification [PHR, SHRM-CP, CEBS, CCP, etc.] is preferred.
3. Years of relevant experience: 3 years is required.
4. Years of experience supervising: None.
Full Time
FTE: 1.000000
Status: Remote
Remote Customer Care Associate
Remote job in Parma, OH
Work from home with TurboTax Product Expert
Get paid $18.50 per hour¹
Get a $405 Certification bonus³
Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴
Earn an additional $5/hr from April 9-15 for all hours worked
Fast 24 hour Certification³
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. Most of these questions concern Downloading, Logging In, Getting Started with Basic Navigation, Importing Documents, Printing and Filing and very basic Tax questions. We'll give you amazing continuous support for everything.
Get paid $18.50 per hour¹
Earn a $405 Bonus just for participating in getting certified as a TurboTax Product Expert³
$5.00 per hour Turbo Bonus Boost: Enjoy the bonus from April 9th through 15th with unlimited hours available, must work a minimum of 8 hours each day on April 13th, 14th, and 15th to qualify
Certification takes place over 3 days
Build your own schedule with flexible hours anytime between 8am EST and 12am midnight EST Monday to Sunday⁴
Minimum 25 hours per week required, want to work more? Go for it!¹
You'll be assigned an SME (Subject Matter Expert) who will support you during live calls. Plus Support an (MPS) Marketplace Performance Specialist as your advocate
Required Experience & Skills To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:
This role doesn't require any specific accounting background. We're looking for enthusiastic individuals who are eager to learn and help TurboTax customers with their questions.
Strong communication is key in assisting customers with TurboTax products and tax return software. You'll need to articulate solutions clearly and empathetically.
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service.
Hematology Clinical Account Manager/ Sr. Clinical Account Manager (Cleveland, OH)
Remote job in Cleveland, OH
Statistics show that women and underrepresented groups tend to apply to jobs only if they meet 100% of the qualifications. Sobi encourages you to change that statistic and apply. Rarely do candidates meet 100% of the qualifications. We look forward to your application!
At Sobi, each person brings their unique talents to work as a team and make a difference. We are dedicated to developing and delivering innovative therapies to improve the lives of people who live with a rare disease. Our edge comes from our team of people and our commitment to patients.
Our Mission And Culture At Sobi North America Get Us Excited To Come To Work Every Day, But Here Are a Few More Reasons To Join Our Team
Competitive compensation for your work
Generous time off policy
Summer Fridays
Opportunity to broaden your horizons by attending popular conferences
Emphasis on work/life balance
Collaborative and team-oriented environment
Making a positive impact to help ultra-rare disease patients who are in need of life saving treatments
Job Description
The Clinical Account Manager (CAM) acts as the primary customer contact for sales demand creation by executing marketing strategy and promoting Sobi products as lead by the Regional Sales Director. In this strategic role, the CAM provides current and comprehensive clinical knowledge of Sobi's products and effectively communicates the on-label clinical benefits of the products. As a sales leader, the CAM is expected to achieve territory sales by executing Plan of Action (POA) marketing strategies, which includes delivering branded sales messages to customers, representing Sobi at local meetings, and achieving or exceeding sales targets.
Please note this is a remote position but candidate must reside within the territory (Cleveland, OH)
Responsible for representing Sobi's products and services to a defined customer base, generating and growing sales and consistently achieving or exceeding sales goals within a specific geographic area and actively promotes the appropriate use of Sobi products to healthcare professionals in accordance with all Corporate, PhRMA, and OIG guidelines
Comprehensive understand of Sobi and competitor products in their therapeutic area, and an in-depth knowledge of the disease states.
Develops and implements a territory business plan to meet customer needs and achieve sales goals and weekly analysis of territory sales data to help prioritize physician targeting and ensure accurate reporting of physicians
Strict compliance with all regulatory agencies, state, and federal law is required.
Prepares territory budget plans for customer contacts, local symposia, and other miscellaneous external expenditures
Assists in the identification and resolution of issues and opportunities and communicates proactively to sales and marketing management.
Reports all adverse events to Sobi's Drug Safety department as appropriate per required guidelines
Performs all administrative functions require of the position, including reporting call activity and customer information into the appropriate call reporting system in a timely manner, submitting expenses, etc.
Qualifications
Located within the territory
BA/BS in business or science
Minimum of 5 years' with dedicated hospital selling experience in the Pharmaceutical or Biotechnology industry, with minimum of 3 years' specialty sales experience in the Pharmaceutical or Biotechnology industry
A CAM will have a minimum of 3 years' of biologics sales experience that will utilize a specialty pharmacy or 8 years with dedicated hospital selling experience. Experience with a transition of care/patient journey process from the hospital to the outpatient setting
Demonstrated history of high sales performance
Experience with single source pharmacies, reimbursement programs, managed care, and formulary
Strong work ethic, ability to develop priorities, and manage time appropriately in a large, assigned geography.
Travel within the assigned territory, including overnights, which could be as high as 40-50% in some cases. Must be based in, or located near given geographic territory (relocation will not be provided)
This individual will also be responsible for accurately performing all administrative functions require of the position, including reporting call activity and customer information into the appropriate call reporting system in a timely manner, submitting expenses, etc., and travel within the assigned territory, including overnights, which could be as high as 40-50% in some cases. Must be based in or located in close proximity to given geographic territory (relocation will not be provided).
Additional Information
Compensation and Total Rewards at Sobi
At Sobi, we are dedicated to providing our employees with a comprehensive and industry-competitive total rewards package. Our compensation philosophy is designed to recognize and reward talent, ensuring that your contributions are valued and reflected in your overall rewards.
Benefits
Your total compensation at Sobi goes beyond just your base salary and annual bonus. It also includes a robust suite of benefits, such as:
A competitive 401(k) match to support your financial future.
Tuition and wellness reimbursements to invest in your personal and professional growth.
A comprehensive medical, dental, and vision package to prioritize your health and well-being.
Additional recognition awards to celebrate your achievements.
The base salary range for this role is 120,000 - 190,000. Each individual offer will be determined based on several factors, including your experience, qualifications, and location. Additionally, this role is eligible for both short-term and long-term bonuses, as outlined in the plan details.
All Sobi employees need to demonstrate behaviors in line with Sobi's core values: Care, Ambition, Urgency, Ownership and Partnership. Are you ready to be on the Sobi team? Come join a culture that empowers every person to be the person that makes a difference for rare disease.
Why Join Us?
We are a global company with over 1,700 employees in more than 30 countries and are committed to the societies where we operate. With a deeply skilled management team directing our day-to-day wins, and a Board with a stellar track record, we're ready to take on the world's diseases, ailments and adversity. Our people believe they have the power to make a positive impact in others' lives because that's exactly what we do here. If you're seeking a career that taps into your talents in a way that makes the world a better, healthier place, we just may have a job for you.
We know our employees are our most valuable asset, and our culture conveys that. We offer a competitive benefits package, to support the health and happiness of our staff.
Sobi Culture
At Sobi, we refuse to accept the status quo. This is because we have witnessed first-hand the challenges facing those affected by rare diseases, and have used this knowledge to shape our business to find new ways of helping them.
As a specialized biopharmaceutical company, we are dedicated to rare diseases. And we see this focus as a strength. By effectively turning our research into ground-breaking treatments, we help make medicine more accessible and open up more possibilities for patients and more opportunities for those caring for them. This has been our approach since day one, but we know we can't change the world of rare diseases on our own. Accomplishing this requires strong partnerships with patients, partners and stakeholders across the entire value chain. Together, we define how our business can create solutions that serve the needs of those affected by rare diseases while facilitating sustainable growth.
An Equal Opportunity Employer
Sobi is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at Sobi are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity, protected veterans and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status or protected groups by the laws or regulations in the locations where we operate.
Sobi is an affirmative action and equal opportunity employer. Disabled/Veterans. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access this website to apply for a vacancy as a result of your disability. You can request reasonable accommodations by sending an email to *******************
COVID-19 Policy
For the safety of our employees and all individuals with whom we interact professionally, Sobi North America requires all new hires in the U.S. to be fully vaccinated for COVID-19 with proof of vaccination status. We will consider requests for reasonable medical or religious accommodations, as well as any state-specific exemptions, as required by applicable law.
Senior Counsel - Healthcare IT and AI Technology Contracts
Remote job in Hudson, OH
Full-Time, 40 hours/week
Monday - Friday 8 am - 5 pm
Onsite
The Senior Associate Counsel provides legal support for hospital information technology operations, including comprehensive legal and strategic guidance on the procurement, deployment, and governance of information technology systems (ISD) and artificial intelligence. This position reports to the Vice President, Senior Associate Counsel with a reporting matrix to the Chief Information Officer.
Responsibilities:
Advise hospital leadership and procurement teams on the legal implications of acquiring new technologies, such as electronic health records (EHR), telemedicine platforms, cybersecurity tools, and medical devices and the implementation of artificial intelligence tools.
Draft, review, and negotiate a broad array of information technology contracts-such as software-as-a-service (SaaS) agreements, cloud hosting terms, data processing addenda, and business associate agreements. Identify and address legal risks in vendor offerings and technology solutions.
Advise hospital leadership on legal considerations surrounding digital transformation initiatives, innovation adoption, and strategic partnerships with technology providers.
Collaborate with hospital IT and security teams to develop policies and protocols for safeguarding patient data and critical systems. Advise on incident response plans, breach notification procedures, and risk mitigation strategies. Stay abreast of emerging threats and evolving best practices.
Provide legal support for hospital-wide policies on technology use, social media, device management, remote work, mobile access to sensitive information, and enterprise risk for information technology. Ensure policies reflect current legal requirements and operational needs.
Support the hospital in managing disputes or litigation related to technology vendors, data breaches, intellectual property claims, and other technology-related matters. Coordinate with litigation counsel as needed.
Education and Training: Provide ongoing education to staff and leadership on legal implications of technology adoption, emerging regulatory requirements, and evolving risks in the health technology landscape.
Identify and assess legal, operational, and compliance risks in IT contract.
Other duties as assigned.
Other information:
Technical Expertise
Openness to learning and keeping pace with rapid changes in both healthcare delivery and technological innovation.
Aptitude for working effectively with clinicians, IT professionals, administrators, vendors, and regulators.
Capacity to guide organizational leadership through complex legal and strategic decisions regarding technology investments.
Resourcefulness and creativity in navigating novel legal challenges emerging from digital health transformation.
Education and Experience
Education: Juris Doctor (JD) degree from an accredited law school; Ohio bar admission or ability to obtain admission prior to start date.
Experience: Minimum of 5 years of legal practice advising in healthcare Information technology contracts is required.
Technical Knowledge: Familiarity with healthcare IT systems, data privacy and security laws, and emerging technologies (such as artificial intelligence, cloud computing, and IoT).
Skills: Strong contract negotiation, drafting, and analytical skills. Excellent verbal and written communication abilities. Competency in risk assessment and strategic thinking.
Demonstrated integrity, discretion, and ability to work collaboratively with multidisciplinary teams.
Full Time
FTE: 1.000000
Status: Onsite
Online Remote Work
Remote job in Cleveland, OH
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of between $25/hr. and $45/hr., depending on the In-Home Usage Test project. No experience required.
There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company. In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque.
Online Consumer Panels America is a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access.
It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test. Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed.
Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market.
Main Duties:
Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.)
Take care of the product being tested and use it responsibly
Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.)
Some In-Home Usage Tests projects may require participants to use MFour's Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion insights to gain unparalleled depth of responses)
There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm
Write reviews as requested in the In-Home Usage Test Daily Schedule for each project
Requirements:
Ability to follow specific instructions
Excellent attention to detail and curious spirit
Be able to work 15-25 hours per week and commit to a certain routine
Have access to a computer and a reliable internet connection
Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older
A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. The hours are completely flexible and no previous experience is necessary.
Benefits:
Very competitive pay rate
Weekly pay
Work around your own schedule
Learn about an exciting industry
Telecommute (you can work from home, work or school)
Most of the time you can keep the product you tested
Remote Radiology Expert - AI Trainer ($175-$375 per hour)
Remote job in Cleveland Heights, OH
Mercor is seeking radiologists for a premier project with one of the world's top AI labs. We are looking to analyze the capabilities of large language models at answering difficult radiology questions. You will create complex questions that the model is unable to answer correctly, and provide the correct solution.
* * * You're a good fit if you: - Are currently based in the US. - Have a MD from a top university - Are a **radiologist with 3+ years of experience.** - Have high attention to detail. - Have exceptional written and verbal communication skills. * * * Here are more details about the role: - You will interface directly research teams at a leading AI lab - Applications will be reviewed on a rolling basis. - There is up to 40 hours of work available per week. We ask that you commit, at minimum, 10 hours per week. - The work is **fully remote and asynchronous** so it can flexible and subject to your schedule. - This project is scoped 2-3 months. * * * With respect to pay and legal status: - You will be legally classified as an hourly contractor for Mercor - We will pay you out at the end of each week via Stripe Connect * * * Screening Process: - You will need to complete a short interview and form which will take in total 20-30 min to fully apply. - The short interview will dive deeper into your industry experience. - The short form will dive into your ability to create a rubric (a core aspect of the role). * * * ## **About Mercor** Mercor specializes in recruiting experts for top AI labs and is based in **San Francisco, CA**. Our investors include **Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers,** and **Jack Dorsey**.
Work from Home - Need Extra Cash??
Remote job in Cleveland, OH
Earn Extra Cash While Working From Home Make extra cash with this list of side gigs-part-time, passive income, and flexible options! Your Next Side Hustle Start Earning Today!
Business Analyst - Banking exp - Remote - Direct Client - W2 - JOBID660
Remote job in Cleveland, OH
This Business Analyst (BA) position will initially be fully dedicated to the Data & Retention Program. In this role, the BA is responsible for managing system requirements throughout the lifecycle of a technology project. This includes identifying and managing scope, documenting the detailed requirements that support the scope and building out the technology system/enhancement. The analyst should act as a liaison between the business and the technology teams to ensure all business needs are met
Essential Job Functions:
• Elicit and manage a technology project's business scope - needs and features
• Effectively coordinate and run working sessions with representatives across the various organizations in the bank (Business, Legal, Technology, etc.)
• Translate business requirements into technical requirements and convey with appropriate level of detail to the technical team.
• Clearly document and manage detailed requirements for the technology system
• Support Quality Assurance Services (QAS) activities to ensure system requirements are tested accurately and comprehensively
• Act as Systems Matter Expert (SME) or source of knowledge for supported systems
• Participate in the design process to ensure it supports business requirements and an optimized user experience.
• Understand security, risk management, and IT process principles and escalate to appropriate team(s) as needed.
• Support and/or participate in user acceptance testing to ensure quality in application releases and user experience.
Required Skills:
• Analytical Skills; critical thinking, creative thinking, and problem solving.
• Visio/Miro, Word, Excel and PowerPoint
• Work within a customer oriented, positive team environment
• Demonstrate strong interpersonal, verbal, and written communication skills with technical and non-technical staff
• Provide support on single projects and initiatives within scope, budget and timeline
• Organization and communication skills
TurboTax (WFH) Customer Service (Flexible Hours)
Remote job in Cleveland, OH
Work from home with TurboTax Product Expert
Get paid $18.50 per hour¹
Get a $405 Certification bonus³
Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴
Earn an additional $5/hr from April 9-15 for all hours worked
Fast 24 hour Certification³
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. Most of these questions concern Downloading, Logging In, Getting Started with Basic Navigation, Importing Documents, Printing and Filing and very basic Tax questions. We'll give you amazing continuous support for everything.
Get paid $18.50 per hour¹
Earn a $405 Bonus just for participating in getting certified as a TurboTax Product Expert³
$5.00 per hour Turbo Bonus Boost: Enjoy the bonus from April 9th through 15th with unlimited hours available, must work a minimum of 8 hours each day on April 13th, 14th, and 15th to qualify
Certification takes place over 3 days
Build your own schedule with flexible hours anytime between 8am EST and 12am midnight EST Monday to Sunday⁴
Minimum 25 hours per week required, want to work more? Go for it!¹
You'll be assigned an SME (Subject Matter Expert) who will support you during live calls. Plus Support an (MPS) Marketplace Performance Specialist as your advocate
Required Experience & Skills To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:
This role doesn't require any specific accounting background. We're looking for enthusiastic individuals who are eager to learn and help TurboTax customers with their questions.
Strong communication is key in assisting customers with TurboTax products and tax return software. You'll need to articulate solutions clearly and empathetically.
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service.
AI Trainer -English Writing and Content Reviewing Expertise Sought for AI Training
Remote job in Cleveland, OH
Earn up to $16 USD/hourly and work remotely and flexibly.
Outlier, a platform owned and operated by Scale AI, is looking for English speakers to contribute their expertise toward training and refining cutting-edge AI systems. If you're passionate about improving models and excited by the future of AI, this is your opportunity to make a real impact.
What You'll Do
Adopt a “user mindset” to produce natural data to meet the realistic needs you have or would use AI for.
Evaluate AI outputs by reviewing and ranking responses from large language models.
Contribute across projects depending on your specific skillset and experience.
What We're Looking For
Analytical and Problem-Solving Skills: Ability to develop complex, professional-level prompts and evaluate nuanced AI reasoning.
Strong Writing: Clear, concise, and engaging writing to explain decisions or critique responses.
Attention to Detail: Commitment to accuracy and ability to assess technical aspects of model outputs.
Nice to Have
Experience in fields like literature, creative writing, history, philosophy, theology, etc.
Prior writing or editorial experience (content strategist, technical writer, editor, etc.).
Interest or background in AI, machine learning, or creative tech tools.
Pay & Logistics
Base Rate: depending on location: US $16.07, GB £ 13.30 GBP, CA $20.50 CAD, AU $26.25 AUD, IE €14.60 EUR, NZ $26.00 NZD
Bonuses: Additional pay available based on project performance.
Type: Freelance/1099 contract - not an internship.
Location: 100% remote
Schedule: Flexible hours - you choose when and how much to work.
Payouts: Weekly via our secure platform.
This is a freelance position that is paid on a per-hour basis. We don't offer internships as this is a freelance role. You also must be authorized to work in your country of residence, and we will not be providing sponsorship since this is a 1099 contract opportunity. However, if you are an international student, you may be able to sign up if you are on a visa. You should contact your tax/immigration advisor with specific questions regarding your circumstances. We are unable to provide any documentation supporting employment at this time. Please be advised that compensation rates may differ for non-US locations.
Remote Product Tester - $25-45 per hour
Remote job in Mentor, OH
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of between $25/hr. and $45/hr., depending on the In-Home Usage Test project. No experience required.
There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company. In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque.
Online Consumer Panels America is a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access.
It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test. Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed.
Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market.
Main Duties:
Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.)
Take care of the product being tested and use it responsibly
Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.)
Some In-Home Usage Tests projects may require participants to use MFour's Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion insights to gain unparalleled depth of responses)
There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm
Write reviews as requested in the In-Home Usage Test Daily Schedule for each project
Requirements:
Ability to follow specific instructions
Excellent attention to detail and curious spirit
Be able to work 15-25 hours per week and commit to a certain routine
Have access to a computer and a reliable internet connection
Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older
A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. The hours are completely flexible and no previous experience is necessary.
Benefits:
Very competitive pay rate
Weekly pay
Work around your own schedule
Learn about an exciting industry
Telecommute (you can work from home, work or school)
Most of the time you can keep the product you tested
Senior IT Security Advisor (Full Time, Remote Position)
Remote job in Cleveland, OH
VeraSafe is an innovative and successful U.S. headquartered international privacy and cybersecurity compliance consulting firm and law firm.
Check out our podcast!
Apple Podcast: ************************
YouTube: *************************************************
Spotify: **********************
VeraSafe is proud to be certified as a Great Place to Work©, with 96% of our employees affirming that we are truly a great place to work. This means we foster trust, collaboration, and a positive work environment. We are committed to maintaining this standard of meaningful work, work-life balance, and a supportive community. Check out our great benefits, listed at the end of this job description.
About the Role:
VeraSafe's mission: Provide the world's best data protection advice, with a human touch. Right now, we are seeking an Senior IT Security Advisor to join our growing team and help us pursue this mission.
We are inundated with business from clients who love the way we advise on privacy compliance (hence the need for you!).
This is an excellent opportunity for anyone who wants to join a team working on the cutting edge of privacy, data protection, and cybersecurity, and is excited about assisting a wide range of clients with fractional CISO-type support, including IT security program design, implementation, and management.
Key Responsibilities
Practice Development:
Oversee VeraSafe's cybersecurity consulting program through the management of team members, client relationships, and projects/deliverables
Expand on VeraSafe's security consulting offerings, with an initial focus on Microsoft 365 hardening, configuration auditing, and risk assessment
Further develop internal service delivery methodologies, documentation, templates, and quality control processes
Collaborate with sales and marketing to position and refine service offerings
Client Engagement and Delivery:
Lead and deliver consulting projects, including fractional-CISO-type engagements with a strong focus on securing Microsoft 365 environments
Conduct detailed cybersecurity risk assessments, including analysis of current security controls, vulnerabilities, and threat landscape
Provide oversight and strategic direction for incident response, including breach containment, investigation, and post-incident review
Lead and execute security assessments, architecture reviews, IT security policy drafting and implementation, and remediation planning
Communicate findings and recommendations to clients clearly and professionally either through written reports and executive briefings or execution of hands-on implementation
Build trusted relationships with client stakeholders, including CISOs, IT directors, and compliance teams
Collaborate with project managers and privacy-focused project teams to determine and meet client requirements and specific project needs. Analyze practical situations and develop solutions to specialized needs
Team Leadership:
Train and mentor consultants and technical specialists on your team
Manage project timelines and delivery quality across multiple concurrent engagements
Eventually help grow and manage a team of IT security advisors
Thought Leadership and Cross-Functional Collaboration:
Stay current on evolving security threats and technologies
Represent our IT security practice internally and externally, including contributions to client alerts and conference talks
Collaborate with VeraSafe's Professional Services leadership to ensure tight integration between our IT security and privacy advisory services
Required Qualifications:
At least six years of hands-on experience in IT security consulting, IT security engineering, or equivalent
At least one relevant certification (e.g., CISA, CISSP, CISM, CRISC, CCSP, SC-100 Cybersecurity Architect)
Deep technical expertise in Microsoft Defender XDR, CrowdStrike Falcon, SentinelOne, or other similar technologies
Proficiency with IT security standards and frameworks (e.g., NIST CSF, ISO/IEC 27001, NIST 800-53, NIST 800-171, CIS Controls)
Experience performing audit readiness assessments for frameworks and regulations such as HIPAA, ISO (e.g., 2700 series), NIST (e.g., CSF), GLBA, or others
Technical background in scripting, automation, or security tooling (e.g., PowerShell, Sentinel, Defender for Endpoint)
Experience developing and conducting tabletop exercises such as Business Continuity and Disaster Recovery scenarios
Experience conducting enterprise-wide formal risk assessments
Strong understanding of email security (DKIM, DMARC, SPF)
Familiarity with security stacks to include SIEM/SOAR, IAM, EDR, CASB, etc.
Strong understanding of cloud security posture assessments
Strong understanding of enterprise security principles, zero trust architecture, and IT security risk management
Experience leading teams and managing consulting engagements
Willingness to learn new skills and receive direction and feedback from team members
Willingness to pursue and maintain privacy certifications (e.g., CIPP/E, CIPM, CIPT)
Preferred Qualifications:
Experience working directly with clients, in a service-oriented environment
Experience building or growing a consulting practice or service line
Experience in regulated industries (e.g., healthcare, finance, pharma)
Familiarity with contract provisions that address data protection and security responsibilities
Experience migrating or overseeing the migration of systems from on-premises or hybrid to cloud-federated systems
Experience with development and implementation of incident response plans
Professional involvement in the privacy and/or data security space (attendance at privacy conferences; membership or publication in the IAPP, ISACA, etc.)
Privacy certification (or similar)
Key Competencies:
Detail-oriented and highly organized with a strong work ethic
Ability to thrive and perform in a fully remote and international environment
Excellent written and verbal communication skills
Highly skilled in time management to enable successful work with international teams in meeting deadlines
Highly capable of independent work to fully deliver on all commitments
Ability to work productively in a cross-functional, multi-disciplinary consulting team
Experience building and maintaining relationships with colleagues and clients through polished, professional interactions and products regardless of the client's experience with VeraSafe's service line
VeraSafe Values:
In addition to technical knowledge, skills, and competencies for a specific position, VeraSafe seeks team members who are proficient in values critical to our organization. For managers, we are seeking individuals who demonstrate interest in and experience applying:
Creativity and Innovation
Feedback
Mentorship
People Development
Business Acumen
VeraSafe's Excellent Benefits Include:
Work from almost anywhere with Wi-Fi
Paid Time Off (PTO)
Paid holidays
Annual bonuses
Membership in the International Association of Privacy Professionals (IAPP) and IAPP exam fee reimbursement (CIPP/E)
Flexible working schedule in some roles
Reimbursement for certain personal flight ticket
Company laptop provided
Optional IT Hardware Buyback Program
Note:
There is a 1-3 hour skills assessment associated with the recruitment for this position. We know this is a burden, but we think it's worth it, and we appreciate you taking the time to complete it. We've found it enables us to find the best team members, regardless of their experience, where they went to school, or where they were trained. We want smart, kind, creative colleagues, plain and simple, and this assessment is a crucial part of our ability to hire this way.
Our HR Privacy Notice is available at the following link:
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Remote Bilingual Traditional Chinese Government/Public Policy Expert - AI Trainer ($45-$55 per hour)
Remote job in Cleveland Heights, OH
Mercor is seeking **native Mandarin speakers** who can read/write **Traditional Chinese** and are also **government or public policy professionals** based in **Taiwan**. This role combines your **public policy expertise** with **language mastery**, helping train cutting-edge AI models in the public policy domain.
You will leverage your background in public policy, alongside your bilingual communication skills, to create accurate, culturally nuanced, and technically precise content that reflects real-world policy usage in Taiwan. * * * ## **Role Responsibilities** - **Public Policy Content Development:** Translate, adapt, and synthesize complex policy frameworks into clear, structured rubrics for AI training. - **Bilingual Communication:** Write fluently in both **Traditional Chinese** and English, ensuring accurate terminology and nuanced expression across languages. - **Domain Expertise:** Provide cultural and policy insights that are unique to the public in Taiwan. - **Collaboration:** Work closely with reviewers and peers to refine content. * * * ## **Ideal Candidates Should Have:** - **Language Skills:** Native-level fluency in Mandarin with strong written and spoken English. - **Education:** Degree in policy, political science, sociology, or another similar field. - **Experience:** 2-6+ years of experience in politics, public policy, think tanks, etc. - **Analytical Abilities:** Excellent writing, analytical, and communication skills. Experience in policy writing, instructional design, or academic publishing. - **Nice to Haves** - Experience with grading, instructional design, or rubric development is a plus. - Familiarity with generative AI models or machine learning concepts is a bonus, but not required. * * * ## **More Details About This Role:** - This is a **remote and asynchronous** role - work on your own schedule. - Expect to contribute at least **20 hours per week**. - Expect a commitment of around 2 months. - You'll be working in a structured project environment with clear goals and tools. **Application and Onboarding Process:** - Submit your resume. - Complete an AI-led interview to assess language ability and professional experience. This should take around 15 minutes. - If selected, you'll take a follow-up AI-led interview to assess your professional background. - You'll then complete a paid work trial to determine if this type of work is suited for you. - After that, you'll receive feedback and be onboarded to the project. * * * **About Mercor**: Mercor is a San Francisco-based company connecting top-tier professionals with cutting-edge AI initiatives. Backed by investors like Benchmark, General Catalyst, Adam D'Angelo, Larry Summers, and Jack Dorsey, we specialize in accelerating AI development through expert human collaboration.
PB Analyst
Remote job in Cleveland, OH
Epic Professional Billing certification required
100% remote
up to $115k DOE
The PB/HB Analyst is responsible to resolve technical and application issues and support ongoing workflow and optimization issues. This position oversees the design, configuration, testing and support of Epic Patient Billing.
Responsibilities
Design, build and test Epic Patient/Hospital Billing software, including current- and future-state workflows
Troubleshoot and resolve issues, conforming to client change control and change management policies
Work in a complex and quick-moving client environment, meeting all project timelines and critical path requirements.
May be required to participate in 24-hour on-call rotations
Participate in project planning and manage applicable responsibilities
Facilitate and participate in team meetings and work groups
Minimum Requirements
BA with 5+ years' revenue cycle operational experience in healthcare setting
3+ years Epic HB/PB Analyst experience with current Epic certification
AI Trainer -Copy Editor - Remote
Remote job in Parma, OH
Earn up to $16 USD/hourly and work remotely and flexibly.
Outlier, a platform owned and operated by Scale AI, is looking for English speakers to contribute their expertise toward training and refining cutting-edge AI systems. If you're passionate about improving models and excited by the future of AI, this is your opportunity to make a real impact.
What You'll Do
Adopt a “user mindset” to produce natural data to meet the realistic needs you have or would use AI for.
Evaluate AI outputs by reviewing and ranking responses from large language models.
Contribute across projects depending on your specific skillset and experience.
What We're Looking For
Analytical and Problem-Solving Skills: Ability to develop complex, professional-level prompts and evaluate nuanced AI reasoning.
Strong Writing: Clear, concise, and engaging writing to explain decisions or critique responses.
Attention to Detail: Commitment to accuracy and ability to assess technical aspects of model outputs.
Nice to Have
Experience in fields like literature, creative writing, history, philosophy, theology, etc.
Prior writing or editorial experience (content strategist, technical writer, editor, etc.).
Interest or background in AI, machine learning, or creative tech tools.
Pay & Logistics
Base Rate: depending on location: US $16.07, GB £ 13.30 GBP, CA $20.50 CAD, AU $26.25 AUD, IE €14.60 EUR, NZ $26.00 NZD
Bonuses: Additional pay available based on project performance.
Type: Freelance/1099 contract - not an internship.
Location: 100% remote
Schedule: Flexible hours - you choose when and how much to work.
Payouts: Weekly via our secure platform.
This is a freelance position that is paid on a per-hour basis. We don't offer internships as this is a freelance role. You also must be authorized to work in your country of residence, and we will not be providing sponsorship since this is a 1099 contract opportunity. However, if you are an international student, you may be able to sign up if you are on a visa. You should contact your tax/immigration advisor with specific questions regarding your circumstances. We are unable to provide any documentation supporting employment at this time. Please be advised that compensation rates may differ for non-US locations.
Data Entry Product Support - No Experience
Remote job in Brunswick, OH
We're looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.
Work from Home - Need Extra Cash??
Remote job in Parma, OH
Earn Extra Cash While Working From Home Make extra cash with this list of side gigs-part-time, passive income, and flexible options! Your Next Side Hustle Start Earning Today!
Student Services Payroll Coordinator
Remote job in Cleveland, OH
Salary Grade Case Western Reserve University is committed to providing a transparent estimate of the salary for this position at the time of its posting. The starting wage rate is $19.32 per hour, depending on qualifications, experience, department budgets, and industry data.
Employees receive more than just a paycheck. University employees enjoy a comprehensive benefits package that includes excellent healthcare, retirement plans, tuition assistance, paid time off, and a winter recess.
Job Description
POSITION OBJECTIVE
Working under general direction, this position computes, classifies, and records numerical data to keep financial records complete while serving as the first line of communication for students regarding financial impacts to their accounts. The role performs a combination of complex and varied calculating, posting, and verifying duties to obtain primary financial data for maintaining accurate accounting records. Responsibilities include managing, maintaining, and processing all payroll functions for graduate and undergraduate students in the Case School of Engineering departments of Electrical, Computer and Systems Engineering and Computer Data Sciences; providing purchasing support; and ensuring compliance with university financial procedures. The position may also check the accuracy of figures, calculations, and postings pertaining to business transactions, while supporting Student Services in delivering timely and accurate financial operations that align with the school's mission.
ESSENTIAL FUNCTIONS
* Perform complex and varied bookkeeping and accounting duties as they relate to coordinating and processing graduate student compensation from initial faculty request through submission to university payroll. Work with Research and other departments to confirm funding availability and communicate issues promptly. Prepare and process student awards, fellowships, and reimbursements for graduate and undergraduate students, including health fee reimbursements through CWRU s financial system. Maintain accurate records for auditing and reporting purposes. (25%)
* Perform daily recording of hourly payroll for graduate and undergraduate students, monitor and update organizational logs, and reconcile all payroll and purchasing actions, including distribution to speedtype accounts. Prepare monthly expenditure reports and ensure compliance with university financial procedures. (20%)
* Prepare invoices and follow ups for student related fees and departmental purchases, track payments, and follow up on outstanding balances to ensure timely collection. Assist with preparation of financial reports and provide supporting documentation as needed. (10%)
* Verify expenses and income; audit graduate student accounts to confirm fees are paid on time, preventing late fees and holds. Verify payroll and purchasing transactions for accuracy and compliance with university policies. Communicate discrepancies and resolve issues promptly. (10%)
* Organize and maintain filing system for payroll, reimbursements, MOAs, and purchasing documentation. Ensure accessibility and confidentiality of student and financial records in compliance with university retention policies. (10%)
NONESSENTIAL FUNCITONS
* Update and/or develop clerical procedures to refine departmental processes for payroll, reimbursements, and student employment paperwork to improve efficiency and compliance. Implement updates as University policies change and recommend process improvements. Reconcile all payroll and purchasing actions, including distribution to speedtype. (5%)
* Staff the department front desk and respond to inquiries from students, faculty, staff, and visitors regarding payroll, reimbursements, and student services. Provide accurate information and direct individuals to appropriate resources. (5%)
* Assist with the daily operation of Support Student Services with departmental activities such as event coordination (e.g., CSE PhD Open House), conference room scheduling, and purchasing. Assist with student desk space assignments and other special projects as needed. (5%)
* Coordinate approvals on all financial documents for department. (3%)
* Coordinate approvals and organization of student data forms. (1%)
* Coordinate and process- UG and Graduate forms- including drop/Add Forms, Petitions). (1%)
* Serve as point person for visitors and external inquires for the department. (1%)
* Carry out other assignments and special projects, as determined by Student Services. (1%)
* Assist in the organization and coordination of student desk space assignment. (1%)
* Assist Student Services with CSE PhD open house events. (1%)
* Assist Student Services with additional departmental activities as needed, including conference room scheduling and purchasing. (1%)
CONTACTS
Department: Frequent (daily to weekly) interaction with department faculty and support staff to maintain workflow.
University: Regular (daily to weekly) interaction with Student Service Offices, Payroll Offices, School of Engineering Human Resources to exchange information.
External: Contact with guests and visitors to exchange information.
Students: Continuous Daily interaction with students to exchange information.
SUPERVISORY RESPONSIBILITY
No supervision of staff.
QUALIFICATIONS
Experience: 2 to 3 years of progressively responsible, related experience in areas providing a responsive, customer-driven environment.
Education: High school education required; Bachelor's degree preferred.
REQUIRED SKILLS
* Experience in Payroll Administration, Payroll Fundamentals, and Payroll systems such as PeopleSoft Financials.
* Proficiency in Microsoft Office, Excel, SharePoint, and Online Forms.
* Excellent communication skills, both verbal and written. Ability to interact with colleagues, supervisors, students and customers face to face.
* Organizational and time management skills, including the ability to prioritize work during peak workloads.
* Ability to maintain strict confidentiality and comply with the Family Educational Rights and Privacy Act (FERPA).
* Strong attention to detail.
* Demonstrated history of successful support, education, and advocacy for all students, aligned with the values, mission, and messaging of the university, while adhering to the staff policy on conflict of commitment and interest.
* Ability to meet consistent attendance.
WORKING CONDITIONS
Typical office environment. The employee will perform repetitive motion using computer mouse and keyboard to type.
Hybrid Eligibility
This position is eligible for hybrid work arrangement up to two remote days per week at the discretion of the department. New employees may begin a hybrid schedule upon approval from the supervisor, successful completion of an orientation period and signing the remote work checklist certification form.
EEO Statement
Case Western Reserve University is an equal opportunity employer. All applicants are protected under federal and state laws and university policy from discrimination based on race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, protected veteran status, disability, age and genetic information.
Reasonable Accommodations
Case Western Reserve University complies with the Americans with Disabilities Act regarding reasonable accommodations for applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the CWRU Office of Equity at ************ to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicants will be made on a case-by-case basis.
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