What does a client account manager do?
A client account manager is responsible for handling project management deliverables for clients and business partners, ensuring the efficiency and accuracy of outputs, and following the clients' specifications and requirements within their budget limitations and timetables. Client account managers coordinate with clients for progress updates on their projects, as well as negotiating contracts and adjusting project goals and agreements. They also identify business opportunities by monitoring industry trends to develop new products and services that would drive revenue resources and profits to the business.
Client account manager responsibilities
Here are examples of responsibilities from real client account manager resumes:
- Manage vendor selections, through the RFP, negotiation, and implementation phases.
- Manage company tax payments for an organizations annual payroll liabilities.
- Update CRM system with details of customer conversations for tracking and trouble shooting.
- Develop and improve processes to ensure efficient customer response, tracking and support through existing and enhance CRM system.
- Create executive level PowerPoint presentations for clients.
- Provide measurable performance standards with various graphs and PowerPoint visuals to communicate performance against objectives.
- Recruit register nurses and ally healthcare professionals for travel assignments and temporary to permanent placement.
- Analyze and complete reports relate to payroll account activity to identify trends and document process improvements.
- Facilitate communication with patients and healthcare professionals, to reconcile customer accounts between patients and third party administrators.
- Conduct regular account appraisals to accelerate customer adoption by working closely with the customer to educate and assess cloud technology needs.
- Campaign management, client support and ROI reports.
- Analyze current search engine marketing and search engine optimization campaigns to ensure ROI expectations.
- Partner with other Nielsen division on custom research and marketing initiatives to produce actionable recommendation on future business planning.
Client account manager skills and personality traits
We calculated that 13% of Client Account Managers are proficient in Customer Service, Account Management, and Client Service. They’re also known for soft skills such as Analytical skills, Customer-service skills, and Communication skills.
We break down the percentage of Client Account Managers that have these skills listed on their resume here:
- Customer Service, 13%
Generate demand from repeat clients by maintaining positive relationships, providing flawless customer service and delivering a superior product.
- Account Management, 8%
Coordinated daily operations of account management through cross-functional teams to meet business objectives for increased revenue growth and customer satisfaction.
- Client Service, 4%
Provide constructive feedback to Client Services Manager and Team Leads regarding Regional Manager and Account Specialist performance
- Client Accounts, 4%
Managed assigned client accounts and the consumer experience focusing on providing comprehensive and qualitative screening services.
- PowerPoint, 4%
Provided measurable performance standards with various graphs and PowerPoint visuals to communicate performance against objectives.
- Digital Marketing, 4%
Consulted with digital marketing clients to assist in setting and achieving weekly advertising goals.
"customer service," "account management," and "client service" are among the most common skills that client account managers use at work. You can find even more client account manager responsibilities below, including:
Analytical skills. One of the key soft skills for a client account manager to have is analytical skills. You can see how this relates to what client account managers do because "sales managers must collect and interpret complex data to target the most promising geographic areas and demographic groups, and determine the most effective sales strategies." Additionally, a client account manager resume shows how client account managers use analytical skills: "analyzed and completed reports related to payroll account activity to identify trends and document process improvements. "
Customer-service skills. Another essential skill to perform client account manager duties is customer-service skills. Client account managers responsibilities require that "when helping to make a sale, sales managers must listen and respond to the customer’s needs." Client account managers also use customer-service skills in their role according to a real resume snippet: "managed daily customer relationships with a redmond, wa client. "
Communication skills. client account managers are also known for communication skills, which are critical to their duties. You can see how this skill relates to client account manager responsibilities, because "sales managers need to work with colleagues and customers, so they must be able to communicate clearly." A client account manager resume example shows how communication skills is used in the workplace: "established and maintained strong customer relationships; identified customer needs and applied wide array of telecommunication products. "
Leadership skills. client account manager responsibilities often require "leadership skills." The duties that rely on this skill are shown by the fact that "sales managers must be able to evaluate how their sales staff performs and must develop strategies for meeting sales goals." This resume example shows what client account managers do with leadership skills on a typical day: "work closely with sales leadership regarding all aspects of hr, assessment of kpis to maximize productivity, and performance management. "
The three companies that hire the most client account managers are:
- DLA Piper25 client account managers jobs
- Deloitte24 client account managers jobs
- Alaska Communications15 client account managers jobs
Compare different client account managers
Client account manager vs. Manager, account executive
An account executive manager is responsible for handling client accounts and leading the account management procedures to promote the client's brand image in the market and maintain the highest satisfaction. Account executive managers work with the marketing and sales team to identify sales and promotional strategies that would increase revenues and product profits. They also review the current market trends to develop business opportunities according to client needs and public demands. An account executive manager coordinates with the clients for regular updates and informs them of business plan adjustments as needed.
While similarities exist, there are also some differences between client account managers and manager, account executive. For instance, client account manager responsibilities require skills such as "client service," "digital marketing," "project management," and "general ledger." Whereas a manager, account executive is skilled in "sales process," "product knowledge," "virtualization," and "contract negotiations." This is part of what separates the two careers.
Managers, account executive tend to make the most money working in the technology industry, where they earn an average salary of $87,422. In contrast, client account managers make the biggest average salary, $84,972, in the professional industry.The education levels that managers, account executive earn slightly differ from client account managers. In particular, managers, account executive are 2.2% less likely to graduate with a Master's Degree than a client account manager. Additionally, they're 0.2% less likely to earn a Doctoral Degree.Client account manager vs. Account development manager
An account development manager's responsibilities revolve around securing and reaching sales targets, creating business plans, developing strategies, and building positive relationships with clients. They must also reach out to clients through calls and correspondence, offer products and services, and address any issues and concerns, resolving them promptly and efficiently. There are also instances when they have to collect and process payments, perform follow-up calls, negotiate contracts, and even open and close accounts. Furthermore, as a manager, it is essential to lead and encourage the team to reach goals, all while implementing the company's policies and regulations.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that client account manager responsibilities requires skills like "customer service," "client service," "client accounts," and "digital marketing." But an account development manager might use other skills in their typical duties, such as, "product knowledge," "account development," "client relationships," and "sales territory."
Account development managers may earn a higher salary than client account managers, but account development managers earn the most pay in the technology industry with an average salary of $93,723. On the other hand, client account managers receive higher pay in the professional industry, where they earn an average salary of $84,972.account development managers earn similar levels of education than client account managers in general. They're 1.7% less likely to graduate with a Master's Degree and 0.2% less likely to earn a Doctoral Degree.Client account manager vs. Account operations manager
An account operations manager is responsible for handling project operations for client accounts and ensuring that the team meets the account requirements and specifications. Account operations managers handle budgeting and resource allocation to support business functions and maintain the highest client satisfaction. They also identify business opportunities for additional services to discuss with clients that would generate more revenues and profits for the business. An account operations manager determines training and activities to support staff in maximizing productivity and efficiency.
The required skills of the two careers differ considerably. For example, client account managers are more likely to have skills like "client service," "digital marketing," "healthcare," and "excellent interpersonal." But a account operations manager is more likely to have skills like "financial analysis," "performance management," "account operations," and "account reconciliations."
Account operations managers earn the highest salary when working in the finance industry, where they receive an average salary of $71,948. Comparatively, client account managers have the highest earning potential in the professional industry, with an average salary of $84,972.When it comes to education, account operations managers tend to earn similar degree levels compared to client account managers. In fact, they're 1.8% less likely to earn a Master's Degree, and 0.5% less likely to graduate with a Doctoral Degree.Client account manager vs. Account services manager
An account services manager is in charge of overseeing account procedures and building positive relationships with clients. They typically reach out to clients by performing calls and correspondence to offer products and services, discuss product specifications, perform follow-up calls, and resolve issues promptly and professionally. They also supervise the performance of account service teams, ensuring to reach sales targets and customer satisfaction. Furthermore, as an account services manager, it is essential to lead and encourage the workforce to accomplish sales goals, all while implementing the company's policies and regulations.
Types of client account manager
Updated January 8, 2025
