Client care coordinator job description

Responsible for coordinating and maintaining client schedules for care while working in tandem with a

Client Services Manager. The Client Care Coordinator will also build relationships with caregivers and
ensure appropriate matches are being made between client and caregiver.
Primary Responsibilities:
• Maintain schedules for a portfolio of clients together with a Client Services Manager
• Identify caregivers who can best meet each individual client’s needs based on specific criteria
• Communicate and confirm receipt of client information and care needs to Caregivers
• Resolve scheduling issues including but not limited to call outs, schedule changes and caregiver
changes
Build positive relationships with Caregivers
• Hold caregivers accountable to Avila standards of conduct
• Other administrative tasks pertaining to client care
Schedule: 40 hours per week plus on call
Immediate Supervisor: Director of Client Care
Company DescriptionCompany Description:
Avila is a community of caregivers providing everything seniors need to thrive in the homes they love. We are dedicated to providing extraordinary care delivered with unparalleled kindness. Our company started just four years ago and we are already the one of the leading home care providers in Baltimore. We view Caregiving as a calling, and not simply a job. In this role, you will be communicating with our amazing Caregivers, providing them the information and support they need to serve our Clients with excellence and compassion. Our company's mission is faith-inspired, with the name of our company inspired by the following quote from Teresa of Avila: "Christ has no body now, but yours. No hands, no feet on earth, but yours. Yours are the eyes with which He looks with compassion upon this world. Yours are the feet with which He walks to do good. Yours are the hands through which God blesses all the world. Yours are His hands, yours are his feet, yours are his eyes. You are his body."
We want our Caregivers to know that when they go into a Client's home and provide care with excellence and kindness, they are a tangible expression of God's love for that person.

• Minimum of high school diploma or GED.
• Minimum of 2 years of related experience.
• Demonstrated leadership skills and outstanding people management skills.
• Strong relationship-building skills with people from diverse and varied backgrounds and education levels.
• Exceptional customer service skills and written / verbal communication.
• Strong computer literacy, including proficiency in Microsoft Word, Excel, and PowerPoint
• A reliable vehicle and valid driver’s license with the ability to pass a background check (including motor vehicle records check).
• Previous sales experience is a plus.

Outstanding Job Benefits:

• Medical, Dental, Vision, Life, and Short/Long Term Disability benefits available the first of the month following 30 days from date of hire for full-time employees.
• Paid Vacation and Sick Time accrue for full-time employees during the first full paycheck and may be used immediately after accrued.
• 401(k) with Pre-Tax and Roth options and Employer Match begin the first of the month following 90 days from the date of hire.
• Free employee perks program with free classes and discounted pricing with thousands of merchants.
• 24/7 access to legal, financial and work life services through Employee Assistance Program
• Pet Insurance

Position Physical Demands:

Walking, sitting, and standing; lifting not expected to exceed 25 pounds in weight. Extended time at a computer work screen and on the telephone. Office and field work both required.

Start your homecare career today, apply now!

An Equal Opportunity and Affirmative Action employer, Comfort Keepers considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any legally protected status. We will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.

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PESCM celebrates core values such as respect, kindness, trust, appreciation, compassion, and dedication. Our clients benefit from a collaborative environment with specialists in surgery, internal medicine, neurology, nutrition and oncology, as well as a 24/7 emergency department.

About the Job: PESCM has a full-time opening for the right candidate to join our Client Service Team! You must be available on nights, weekends, and holidays as we are busy 24/7 practice and we never close, ensuring we are always able to provide patient care to our clients.

Responsibilities and duties:

• Welcome our clients in a friendly, helpful, and compassionate manner
• Prepare and review documents and medical records accurately and completely
• Educate and advise clients regarding PESCM's services and practices
• Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times.
• Process admissions and discharges accurately; schedule follow up appointments as necessary
• Process invoices and payments accurately
• Assist with other administrative duties such as scanning, faxing, and emailing

Skills and Qualifications:

• Cultivate a positive atmosphere, demonstrate a friendly and courteous attitude with all coworkers throughout the hospital in order to maintain a cohesive work team
• Maintain excellent communication skills in order to ensure professionalism and effectiveness in all interactions with clients and coworkers throughout the hospital
• Must have the ability to multitask, prioritize, and delegate
• Demonstrate proficiency in computer skills including learning our current software platforms: Ezyvet and Smartflow
• Must be organized and detail oriented to ensure efficiency and accuracy in all transactions
• Able work in high stress situations and exercise good judgment as needed
• Present a neat, well-groomed appearance
• Must be available to work nights and weekends

Benefits of working with us:

We offer desirable alternative work schedules, a competitive bay area wage and comprehensive benefits plan to include medical/dental, 401k, paid time off, scrub allowance, in-house Wellness Group, generous Pet Benefit Plan, Continued Education opportunities, and Commuter benefit, as most of our staff travel from outside of Marin County, often passing other specialty practices!

PESCM is an Equal Opportunity Employer. PESCM does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need.

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