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Client care coordinator skills for your resume and career

Updated January 8, 2025

4 min read

Quoted expert

Jamelyn Tobery-Nystrom

Below we've compiled a list of the most critical client care coordinator skills. We ranked the top skills for client care coordinators based on the percentage of resumes they appeared on. For example, 14.3% of client care coordinator resumes contained client care as a skill. Continue reading to find out what skills a client care coordinator needs to be successful in the workplace.

15 client care coordinator skills for your resume and career

1. Client Care

Here's how client care coordinators use client care:

Managed client care and supervised seven administrative staff members.
Supervised all aspects of the client care team including customer service, accounts receivable, client education, and records management.

3. Home Health

Here's how client care coordinators use home health:

Ensured that all Home Health Aides attend yearly mandatory in-services and compliance certification as scheduled by the Department of Health.
Called all Clients daily to ensure they were happy with their service and to confirm the Home Health Aides attendance.

4. Mental Health

Mental health is the state of wellbeing in which an individual can cope with the regular stresses and tensions of life, and can work productively without having any emotional or psychological breakdown. Mental health is essential for a person of any age and helps them make the right decisions in their life.

Here's how client care coordinators use mental health:

Collaborated with caregivers regarding changes to resident medical and mental health status.
Provided regular reports detailing initiatives and outcomes for employment and mental health.

5. Patients

Here's how client care coordinators use patients:

Coordinated nurse visits to patients as necessary, identified and resolved customer complaints and provided administrative support as needed.
Pursued patients for payment obligations when insurance defaulted as permitted by law or contractual relationship.

6. Senior Care

Here's how client care coordinators use senior care:

Developed and presented educational presentations for Senior Care Community residents.
Participate in individual supervision with Senior Care Coordinator.

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7. Community Resources

Community resources are a set of resources that are used in the day to day life of people which improves their lifestyle in some way. People, sites or houses, and population assistance can come under the services offered by community resources.

Here's how client care coordinators use community resources:

Maintained current knowledge of available community resources and referred clients/families as needed.
Provide coordination of care with community resources and providers, marketing, opening contracts, sales presentations, generating referrals.

8. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how client care coordinators use customer service:

Provide customer service functions including answering customer phone calls and resolving questions or problems regarding vehicles.
Provide office administration and quality customer service, Create marketing materials and manage social media.

9. Care Services

Here's how client care coordinators use care services:

Educated community members and potential clients about non-medical health care services.
Managed intake/referral process for clients inquiring about Home Care services.

10. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how client care coordinators use data entry:

Performed data entry, filing, and the preparation of clerical reports for a patient census of thirty-five to fifty.
Run reports, create new forms, data entry and typed plan of treatments and on-call weekend schedule.

11. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how client care coordinators use payroll:

Maintain caregiver/client record information and notify Payroll as appropriate.
Performed payroll management and scheduling duties.

12. PET

Here's how client care coordinators use pet:

Educated pet owners on routine medical care and referral to general practices for care and establishment.
Helped clients to process their pet insurance claims to make sure they are properly reimbursed.

13. Scheduling Appointments

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

Here's how client care coordinators use scheduling appointments:

Managed all office administrative duties including answering phones, scheduling appointments, and maintaining office supply inventory.
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages and scheduling appointments.

14. HIPAA

Here's how client care coordinators use hipaa:

Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling client information.
Researched and provided information regarding patient statistic results, critical care and authorization inquiries to callers while maintaining HIPAA confidentiality.

15. In-Home Care

Here's how client care coordinators use in-home care:

Conducted phone inquiries and converted to in-home care consultations with office-leading rate of conversion- to -clientele ratio.
Generate weekly invoices of services for non-medical in-home care with the use of QuickBooks.

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What skills help Client Care Coordinators find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What type of skills will young client care coordinators need?

Jamelyn Tobery-Nystrom

Coordinator of M.Ed. Special Education, Frostburg State University

Special education needs are wide and varying, depending on position and state/jurisdiction needs. In general, knowledge and experience in the Autism Spectrum is a high need area. Knowledge and skills in behavioral/mental health are also in demand. Indeed, due to the COVID-19 pandemic, the ability to adapt instruction online is a new skill area for special education teachers.

Do you want to know more?

List of client care coordinator skills to add to your resume

The most important skills for a client care coordinator resume and required skills for a client care coordinator to have include:

Client Care
Social Work
Home Health
Mental Health
Patients
Senior Care
Community Resources
Customer Service
Care Services
Data Entry
Payroll
PET
Scheduling Appointments
HIPAA
In-Home Care

Support Services
Patient Care
Computer System
Service Inquiries
Front Desk
Exam Rooms
Client Satisfaction
HHA
Client Service
Telephone Calls
Human Resources
Schedule Changes
Background Checks
State Regulations
Hippa

Durable Medical Equipment
Care Consultations
Client Issues
Patient Charts
MLS
Insurance Claims
IV
Alzheimer
Multi-Line Phone System
ADL
Office Equipment
Facebook
QuickBooks
Care Credit
Greeting Clients

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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