How to hire a client care manager

How to hire a client care manager, step by step

Here's a step-by-step client care manager hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a client care manager job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new client care manager
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   The client care manager hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A client care manager's background is also an important factor in determining whether they'll be a good fit for the position. For example, client care managers from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   The following list breaks down different types of client care managers and their corresponding salaries.

   Type of Client Care Manager	Description	Hourly rate
   Client Care Manager	Medical and health services managers, also called healthcare executives or healthcare administrators, plan, direct, and coordinate medical and health services. They might manage an entire facility, a specific clinical area or department, or a medical practice for a group of physicians... Show more	$10-40
   Nursing Director	A nursing director's role is to oversee and evaluate all nurse staff in a hospital or organization, ensuring their efficiency at providing care towards patients. A nursing director's responsibilities mainly revolve around administrative tasks such as coordinating with physicians and other consultants, producing reports, conducting assessments, managing the budget and expenditures, and resolving issues... Show more	$30-56
   Managed Care Director	A managed care director is responsible for providing quality care services for the patients by supervising clinical operations and managing medical staff. Managed care directors review all the medical activities in the institution and disseminate communications across the organization... Show more	$25-64

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Client Care
   • Home Health
   • Senior Care
   • Care Management
   • Customer Service
   • Care Services
   • Client Satisfaction
   • CRM
   • Data Entry
   • Client Service
   • Community Resources
   • Client Retention
   • Medication Administration
   • Payroll

   Check all skills

   Responsibilities:

   • Manage fiscal operations using industry-specific software, reviewing caregiver payroll for accuracy and billing clients.
   • Maintain high level of efficiency regarding payroll administration duties.
   • Assume a leadership role in meetings and training regarding staff education on state and institutional educational standards relate to child development.
   • Provide strategic public relations insight and consult with clients on analytic methodologies, reports, and ROI for media campaigns.
   • Facilitate service roadmaps discussions as well as monitored client contract SLA's, ensuring ITC compliance to contract service agreements.
   • Provide recommendations base on individual source performance and ROI.

3. Make a budget

   Including a salary range in your client care manager job description is one of the best ways to attract top talent. A client care manager can vary based on:

   • Location. For example, client care managers' average salary in florida is 54% less than in delaware.
   • Seniority. Entry-level client care managers 75% less than senior-level client care managers.
   • Certifications. A client care manager with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a client care manager's salary.

   Average client care manager salary

   $42,832yearly

   $20.59 hourly rate

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   Entry-level client care manager salary

   $21,000 yearly salary

   Updated January 24, 2026

4. Writing a client care manager job description

   A good client care manager job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a client care manager job description:

   Client care manager job description example

   Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.
   
   At Mercy, we believe in careers that match the unique gifts of unique individuals – careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its “Top 100 Places to Work.”

   
   Overview:

   The Care Manager facilitates transition of care planning with an interdisciplinary healthcare team to achieve quality outcomes, reduce costs and ensure patient safety.

   Qualifications:

   Education

   - Graduate of an accredited School of Nursing

   - Bachelor's Degree of Science in Nursing

   Licensure

   - Current License in the state of employment, Required

   Experience

   - 2-3 years acute care hospital setting, Required

   - Care Management or Utilization Management experience, Preferred

   Certification/Registration

   - BLS (CPR) at hire date, Minimum Required, or within 90 days of hire

   - Certification in Case Management, Preferred

   Other Skills & Knowledge

   - Strong verbal and written communication and facilitation skills, Minimum Required

   - Strong assessment skills, time management skills, critical thinking skills, Minimum Required

   - Advanced computer skills, Minimum Required

   - Must have ability to interact effectively with a variety of people and situations at all levels of the organization, Minimum Required

   - Knowledge of InterQual criteria, Preferred

   We Offer Great Benefits:

   
   Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 48 hours or more per pay period!

   We’re bringing to life a healing ministry through compassionate care.

   
   At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We’re expanding to help our communities grow. Join us and be a part of it all.

   
   What Makes You a Good Match for Mercy?

   
   Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.

   
   

   Mercy has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.

   Copy this example

   

5. Post your job

   To find the right client care manager for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with client care managers they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit client care managers who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your client care manager job on Zippia to find and recruit client care manager candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit client care managers, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new client care manager

   Once you've selected the best client care manager candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   After that, you can create an onboarding schedule for a new client care manager. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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