Clinical Respiratory Care Manager
Client care manager job in Columbus, OH
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities.
Summary:
The Clinical Manager supervises and manages the activities of Respiratory Care Therapists and Technicians, coordinates respiratory services with nursing units and physicians, and is responsible for productivity and quality control reviews. He/she assists in the assessment of patient's respiratory care needs in conjunction with the patient care evaluation and categorization systems. He/she also supervises the activities of affiliated respiratory care students. This position also assists with computer operations and performs other miscellaneous duties as needed.
Responsibilities And Duties:
1. 50%
Operations and Personnel Management a. Maintains daily department operations including status of staff and staff workload and serves as a resource guide for patient care. b. Assists Manager with budgetary / fiscal management c. Participates in recruitment, selection and retention of personnel d. Ensures appropriate orientation, training and competency validation of personnel. e. Participates in staff performance reviews and disciplinary action. 2.
35%
Patient Care a. Assists Manager in accountability for ongoing delivery of patient care and assures documentation of care resides in the medical record. Coordinates Respiratory Care in collaboration with other healthcare disciplines. b. Participates in collection of data from various sources to initiate continuous process improvement. Actively participates in CPIT and root cause analysis. 3.
15%
Miscellaneous a. Works on projects, policy and procedure development and assists with product evaluation, b. Assists / monitors daily charges in conjunction with the System Coordinator c. Supervises and coordinates activities of affiliating Respiratory Care students with the Clinical Coordinator. d. Provides quality control and trouble shooting of patient care devices. The major duties, responsibilities and listed above are not intended to be all-inclusive of the duties, responsibilities and to be performed by employees in this job. Employee is expected to all perform other duties as requested by supervisor.
Minimum Qualifications:
Bachelor's Degree (Required) NBRC - National Board of Respiratory Care - The National Board for Respiratory Care
Additional Job Description:
Associate Degree or equivalent from 2 year college or technical school; or 6 month - 1 year related Experience and/or training; or equivalent combination of and Experience . NBRC Registry, active Ohio license. Knowledge of Respiratory Care technology and a strong background in Respiratory Care 3 years clinical knowledge. Projected learning period (managerial) is 1 year.
Work Shift:
Night
Scheduled Weekly Hours :
40
Department
Pulmonary Services
Join us!
... if your passion is to work in a caring environment
... if you believe that learning is a life-long process
... if you strive for excellence and want to be among the best in the healthcare industry
Equal Employment Opportunity
OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment
Lead Care Manager (LCM)
Remote client care manager job
The Bilingual Lead Care Manager partners with Care Team Operations, Clinical Operations, Compliance, Community Health Workers, Behavioral Health staff, and external providers (medical, housing, and social services) to ensure seamless, culturally responsive, member-centered care coordination. The bilingual LCM additionally supports members with limited English proficiency by facilitating communication, translation, and cultural interpretation as needed.
Responsibilities
Serve as the primary point of contact for assigned members, building trust and maintaining active engagement through consistent outreach, relationship-based strategies, and a trauma-informed approach. Provide all communication in the member's preferred language.
Conduct comprehensive assessments (physical, behavioral, functional, social) and develop person-centered care plans that reflect the member's goals, risks, preferences, cultural needs, and social determinants of health.
Implement, monitor, and update care plans following transitions of care, significant changes in condition, or required reassessments; ensure timely and compliant submission of all care plans.
Coordinate services across the continuum-including medical, behavioral health, housing, transportation, social services, and community programs-to reduce fragmentation and remove barriers to care.
Conduct required in-person home or community visits based on member need and risk stratification and maintain a compliant monthly visit structure.
Utilize motivational interviewing, coaching, and health education to promote behavioral change, self-management, and long-term member stability.
Identify gaps in care, service delays, lapses in benefits, unmet needs, and environmental risks; collaborate with internal and external partners to resolve issues quickly and effectively.
Maintain accurate, timely, audit-ready documentation of all interactions, assessments, and interventions using required HHN platforms, including eClinicalWorks (ECW), Google Suite, RingCentral, PowerBI dashboards, and payer portals.
Meet or exceed HHN and payer productivity standards, including encounter metrics, outreach requirements, documentation timelines, and quality measures.
Actively participate in multidisciplinary case reviews, team huddles, care conferences, and escalations with nurses, behavioral health staff, CHWs, care operations, and compliance.
Coordinate and schedule appointments with primary care, specialists, behavioral health providers, and community partners; manage referrals, transportation, and follow-ups to ensure continuity of care.
Support hospital discharge (TOC) planning through follow-up scheduling, care transitions, medication reconciliation support, and education on discharge instructions.
Assist members in navigating plan eligibility, redeterminations, documentation, social service applications, housing resources, and crisis interventions.
Maintain active and professional communication with members and care partners through HHN-approved channels, including RingCentral, secure messaging, SMS workflows, and phone.
Participate in HHN's continuous quality improvement efforts, identifying workflow gaps, documenting barriers, sharing insights, and contributing to best-practice development.
Uphold confidentiality and adhere to all HIPAA and payer regulatory requirements across all areas of care delivery.
Open to seeing patients in their home or their location of preference.
Provide real-time interpretation and translation support (verbal and written) for members and families with limited English proficiency.
Help bridge cultural gaps that may impact communication, trust, adherence, or engagement.
Skills Required
Fluency in English and another language (Spanish preferred); ability to read, write, and speak at a professional level.
Strong ability to build rapport and trust with diverse, high-need member populations.
Proficiency in using eClinicalWorks (ECW), Google Suite (Docs, Sheets, Drive), RingCentral, and virtual communication tools.
Ability to interpret and use PowerBI dashboards, reporting tools, and payer portals.
Demonstrated skill in conducting holistic assessments and developing person-centered care plans.
Experience with motivational interviewing, trauma-informed care, or health coaching.
Strong organizational and time-management skills, with the ability to manage a complex caseload.
Excellent written and verbal communication skills across in-person, telephonic, and digital channels.
Ability to work independently, make sound decisions, and escalate appropriately.
Knowledge of Medi-Cal, SDOH, community resources, and social service navigation.
High attention to detail and commitment to accurate, audit-ready documentation.
Ability to remain calm, patient, and professional while supporting members facing instability or crisis.
Comfortable with field-based work, home visits, and interacting in diverse community environments.
Cultural humility and demonstrated ability to work effectively across populations with varied lived experiences.
Competencies
Member Advocacy: Champions member needs with urgency and integrity.
Operational Effectiveness: Executes workflows consistently and flags process gaps.
Interpersonal Effectiveness: Builds rapport with diverse populations.
Collaboration: Works effectively within an interdisciplinary care model.
Decision Making: Uses judgment to escalate or intervene appropriately.
Problem Solving: Identifies issues and creates practical, timely solutions.
Adaptability: Thrives in a fast-growing, startup-style environment with evolving processes.
Cultural Competence: Engages members with respect for their lived experiences.
Documentation Excellence: Produces accurate, timely, audit-ready notes every time.
Strong empathy, cultural competence, and commitment to providing individualized care.
Ability to work effectively within a multidisciplinary team environment.
Exceptional interpersonal and communication skills, with a focus on building trust and rapport with diverse populations. Bilingual Communication (interpretation + translation)
Job Requirements
Education:
Bachelor's degree in Social Work, Psychology, Public Health, Human Services, or related field preferred; equivalent experience considered.
Licensure:
Not required; certification in care coordination or CHW training is a plus.
Experience:
1-3 years of care management or case management experience, preferably with high-need Medi-Cal populations.
Experience in community-based work, homelessness services, behavioral health, or SUD settings strongly preferred.
Familiarity with Medi-Cal, ECM, and community resource navigation.
Travel Requirements:
Regular travel for in-person home or community visits (up to 45%).
Physical Requirements:
Ability to perform home visits, climb stairs, sit/stand for prolonged periods, and lift up to 20 lbs if needed.
Nurse Manager - Full Time
Client care manager job in Columbus, OH
Sign-On Bonus Available The following information aims to provide potential candidates with a better understanding of the requirements for this role. Are you looking for a nursing leadership opportunity with a growing organization? The Laurels of West Columbus has an exceptional opportunity for a Director of Nursing (DON) to join our team. We are a small, close knit building with many long term dedicated associates, and great census!
As the Director of Nursing (DON), you will plan, coordinate and manage the nursing department. You will be responsible for the overall direction and evaluation of nursing care and services provided to the residents. You will supervise nursing care provided by Registered Nurses (RN), Licensed Practical Nurses (LPN) and State Tested Nursing Assistants (STNA).
Comprehensive health insurance - medical, dental and vision.
~DailyPay , a voluntary benefit that allows associates at our facilities the ability to access their pay when they need it.
~ Paid time off (beginning after six months of employment) and paid holidays.
~ Flexible scheduling.
~ Tuition reimbursement and student loan forgiveness.
~ Schedule and perform resident rounds to monitor and evaluate the quality and appropriateness of nursing care.
Insure proper charting and documentation of care and of medications and treatments.
Recommend to the administrator the number and levels of nursing personnel to be employed.
Participate in the budget process of the facility and maintains the nursing supply, equipment and nurse staffing budgets.
Maintain current knowledge of applicable managed care, Medicare and state Medicaid regulations, reimbursement systems and methodology.
Participate in the Quality Assurance Performance Improvement program, making necessary improvement to processes based on quality assurance data.
RN license in the state.
Director of Nursing, management or supervisor experience in long-term care, restorative or geriatric nursing.
Additional certification in nursing specialty desired.
Ciena Healthcare:
We are a national organization of skilled nursing, subacute, rehabilitative, and assisted living providers dedicated to achieving the highest standards of care in five states including Michigan, Ohio, Virginia, North Carolina, and Indiana. xevrcyc
We serve our residents with compassion, concern, and excellence, believing that every one of them is a unique person who deserves our best each day that we care for them.
Client Partner
Remote client care manager job
The Client Partner is passionate about forming, creating, driving, and maintaining successful client relationships, while successfully interacting with senior/executive level clients in order to drive revenue expansion and long-term client retention. Client Partners lead with a consultative approach and focus on outcomes-based, innovative experience transformation solutions helping to accelerate customer business strategies. Client Partners are have a proven and diverse set of client relationship skills-including a strong Growth and Client Services mindset, while operating customer level P&L's. These are value-driven leaders, high-energy, entrepreneurial, prefer to build rather than maintain, and are driven by a strong customer-centricity mindset with a proven track record of cultivating enduring customer relationships.
You will manage growth and evolution of multiple customer relationships between $20-$40 million in annual net revenues and can lead complex, multi-dimensional engagements that combine Media, Creative and Customer Experience solutions that may include Strategy, Commerce, Loyalty, CRM, Data, Analytics, Identity, and Marketing Technologies.
In this hybrid position, you will report to our EVP Senior Client Partner.
Responsibilities:
Experience in revenue growth and high customer satisfaction. You will oversee client satisfaction, continuing growth and evolution of the customer relationships.
Grow a portfolio of customers, reporting to the Senior Partner.
Manage all commercial aspects of our client relationship including contracts, pricing, profitability, revenue and profit forecasting to achieve net revenue and margin targets.
Engage senior level customer contacts across all areas of the customer's business, delivering a flow of business-building ideas, while securing relationship and performance feedback.
Executive engagement, client expectations, value reinforcement, white space reach, and cross-sell are required to be strategic about engagement strategies with VP C-level relationship building.
Consult with customers and present new strategies and innovative ideas to solve Experience Transformation challenges & opportunities.
Provide leadership to Client Services and Capability teams in a matrixed environment, fully leveraging all direct and indirect resources and ensuring optimal levels of productivity, service, communications, and quality for assigned customers.
Direct team activities to ensure full collaboration and partnership and leveraging the company's full complement of resources to support the business.
Provide direction of Account Directors and Engagement Leaders, focused on delivering value, ensuring quality.
Mentor employees to elevate skills and opportunities for career advancement.
Business and operational acumen, experienced in scaled commercial model, negotiation, and value realization.
Develop and drive growth & account plans, leads client opportunity pipeline sprints, processes, and strategies that improve results for customers, while growing the customer portfolio.
Team with Alliance partners through proactive relationship development, pipeline mapping and joint account planning to foster co-selling of partner products and services to Merkle customers, and Merkle solutions to partner customers.
Increases knowledge of the customer's business (and industry) often serving as the customer's first line consultant.
Plans work, communicates changes, and troubleshoots problems, assuring that the customer and company commitments are delivered.
Work with the Growth, Capability, and other teams to develop proposal/presentation content and strategy for new business pitches.
Effectively “on-boards” new customer relationships.
Proactively works to ensure a highly engaged team staffed with top talent. Hires, retains, develops and engages top level talent that inspires the trust and confidence of our customers and in turn becomes the reason why customers want to work with us.
Stay current with industry trends and best practices to proactively sell fit for purpose solutions and innovation.
Qualifications:
Bachelor's degree required
Minimum 15 years' experience in customer services/customer management in an advertising agency, marketing company, or client-side marketing department with a strong working knowledge of several industries
Well-versed in the leading Marketing Technologies across B2B, Content Supply Chain, CRM, and Enterprise AI
Knowledge of CXM/CRM, Digital Marketing, Multichannel/Integrated Marketing, Campaign Management, Relationship/Client Management, Account Planning and Strategy
Experience leading both internal (customer, creative, development, production, etc.) and external client teams
Understanding of data analytics for multi-channel results analysis and recommendations
Ability to develop and manage budgets/forecasts/ proforma
Additional Information:
The annual base salary range for this position is $163,000 - $263,650. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law. Additionally, this position is eligible for discretionary incentive compensation.
Benefits available with this position include:
Medical, vision, and dental insurance,
Life insurance,
Short-term and long-term disability insurance,
401k,
Flexible paid time off,
At least 15 paid holidays per year,
Paid sick and safe leave, and
Paid parental leave.
Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For more information regarding dentsu benefits, please visit ***************************
To begin the application process, please click on the "Apply" button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps.
#LI-AS2
#LI-Hybrid
Location:
USA - Remote - Maryland
Brand:
Merkle
Time Type:
Full time
Contract Type:
Permanent
Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.
Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to ApplicantAccommodations@dentsu.com by clicking on the link to let us know the nature of your accommodation request and your contact information. We are here to support you.
Auto-ApplySenior Client Partner
Remote client care manager job
C2C is not available
Must be authorized to work in the U.S. without sponsorship
Why you'll love this role:
Ownership of a portfolio of strategic accounts, with the opportunity to grow them from early-stage engagements into long-term partnerships that deliver measurable business results.
Full involvement in the sales cycle from beginning to end - identifying opportunities, building senior-level relationships, creating tailored proposals, negotiating contracts, and driving successful renewals and expansions.
The chance to engage clients in transformative conversations around our full suite of services, plus artificial intelligence, and big data, positioning Sparq as a forward-thinking partner delivering cutting-edge innovation in the market today.
You will have the support of a world class delivery organization to help you drive client outcomes and advance the technology programmatic agenda for your account
A competitive compensation package that includes base salary, bonus opportunities, accelerators, robust benefits, a matching 401(k) plan, and substantial PTO.
Flexibility to work remotely with up to 50% travel, creating opportunities to strengthen relationships and influence strategy in person with clients.
A growth-driven culture where hunger, creativity, and resilience are recognized and rewarded.
A Day in the Life:
At Sparq, we're looking for Client Partners who are hungry to take on big challenges, expand relationships, and drive transformation in industries that are changing fast. If you thrive on building trust, spotting opportunities others miss, and turning small wins into major growth - this role is for you.
Drive account growth by building strategic, multi-year account plans that expand Sparq's footprint, uncover whitespace opportunities, and generate steady revenue increases year over year. You'll track progress against ambitious goals and work closely with leadership to align on growth strategies.
Expand client relationships by developing new connections across your accounts, identifying decision-makers and influencers in multiple business units, and leveraging referrals and networks to open doors and accelerate growth.
Champion innovation and transformation by weaving AI, big data, and product-first thinking into client discussions, demonstrating Sparq's ability to deliver modern solutions that address both immediate challenges and long-term objectives.
Partner with delivery teams to ensure seamless execution, tracking results against client objectives, and addressing challenges proactively to maintain high satisfaction and trust.
Serve as a trusted advisor by offering thought leadership, industry insights, and practical strategies that help clients achieve their business objectives while strengthening long-term partnerships.
What it takes:
Experience: Possess 6+ years of proven success in selling mid-scale and large-scale agile enterprise program/product and IT organizations.
Industry Knowledge: Bring 3+ years of relevant industry experience along with a robust network of past clients.
An understanding of the data and AI landscape including; but not limited to Snowflake, Databricks, AWS, Open AI, Azure etc.
Portfolio Growth: Demonstrate a track record of effectively growing business portfolios as an individual contributor.
Account Leadership: Exhibit expertise in leading and expanding client accounts to drive sustained growth and success through the art of building a relationship.
Sales Proficiency: Possess full-cycle sales expertise, navigating complex engagements from inception to closure with finesse.
Influential Communication: Communicate persuasively and effectively, building strong rapport with clients and stakeholders.
Strategic Account Management: Demonstrate proficiency in account management, ensuring client needs are met and exceeded.
Client Partnership Development: Cultivate lasting partnerships with clients, fostering trust and collaboration to achieve mutual success.
Expectation Management: Manage client expectations skillfully, aligning deliverables with organizational capabilities to drive satisfaction.
Equal Employment Opportunity Policy: Sparq is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.
#LI-REMOTE
Senior Client Partner - TME
Remote client care manager job
While technology is the heart of our business, a global and diverse culture is the heart of our success. We love our people and we take pride in catering them to a culture built on transparency, diversity, integrity, learning and growth.
If working in an environment that encourages you to innovate and excel, not just in professional but personal life, interests you- you would enjoy your career with Quantiphi!
About Quantiphi:
Quantiphi is an award-winning Applied AI and Big Data software and services company, driven by a deep desire to solve transformational problems at the heart of businesses. Our signature approach combines groundbreaking machine-learning research with disciplined cloud and data-engineering practices to create breakthrough impact at unprecedented speed.
Quantiphi has seen 2.5x growth YoY since its inception in 2013, we don't just innovate - we lead. Headquartered in Boston, with 4,000+ Quantiphi professionals across the globe. As an Elite/Premier Partner for Google Cloud, AWS, NVIDIA, Snowflake, and others, we've been recognized with:
17x Google Cloud Partner of the Year awards in the last 8 years.
3x AWS AI/ML award wins.
3x NVIDIA Partner of the Year titles.
2x Snowflake Partner of the Year awards.
We have also garnered top analyst recognitions from Gartner, ISG, and Everest Group.
We offer first-in-class industry solutions across Healthcare, Financial Services, Consumer Goods, Manufacturing, and more, powered by cutting-edge Generative AI and Agentic AI accelerators.
We have been certified as a Great Place to Work for the third year in a row- 2021, 2022, 2023.
Be part of a trailblazing team that's shaping the future of AI, ML, and cloud innovation. Your next big opportunity starts here!
For more details, visit: Website or LinkedIn Page.
Experience Level: 10+ years of experience
Work Location: San Francisco - Bay Area
Job Overview:
As a Senior Client Partner - TME, you will be responsible for driving growth and expanding our footprint within strategic accounts in the tech industry. This role requires a deep understanding of the technology ecosystem, its rapidly evolving digital landscape, and the ability to deliver AI, data, cloud, and digital transformation solutions that create measurable business impact.
You will operate in an entrepreneurial, high-growth environment engaging with senior leadership and key stakeholders to drive revenue, orchestrate complex programs, and build long-term strategic partnerships across engineering, product, AI/ML, and cloud transformation initiatives.
Key Responsibilities:
Own and grow the end-to-end relationship with major tech industry clients across cloud, AI, research, devices, and emerging technologies.
Serve as the senior point of contact for executive stakeholders, aligning priorities, roadmap needs, and long-term partnership strategy.
Translate evolving business and technology priorities Cloud, Ads, Devices, AI/ML into actionable engagement and growth plans.
Build and execute a multi-year growth strategy to expand share of wallet across engineering, data, AI/ML, platform engineering, and digital transformation programs.
Identify whitespace opportunities and drive solution positioning to close high-value deals.
Maintain disciplined pipeline creation, forecasting accuracy, and YoY revenue growth.
Partner with delivery, engineering, and solution leaders to ensure flawless execution, high CSAT, and measurable value realization.
Lead operational governance including QBRs, performance reviews, and escalation management.
Ensure engagements adhere to the tech industry's rigorous security, privacy, and procurement standards.
Coordinate internal teams across product engineering, data & AI, cloud, design, and consulting to deliver integrated, end-to-end solutions.
Provide competitive intelligence, market insights, and updates from the broader tech ecosystem to internal leadership.
Align GTM, delivery, and product teams to ensure consistency and strategic cohesion.
Maintain deep and trusted relationships with senior leaders C-suite, VPs, Directors across the tech industry.
Influence strategic direction through thought leadership and proactive problem-solving.
Position the organization as a long-term innovation partner through high-value executive engagement.
Identify opportunities for co-innovation leveraging Generative AI, agentic workflows, data modernization, and platform engineering.
Represent the company at Bay Area and tech ecosystem events to elevate partnership visibility and brand presence.
Bring innovative AI-driven ideas that improve operational efficiency, product performance, and customer experience.
Lead P&L ownership for assigned accounts, ensuring margin discipline and financial health.
Manage the full contractual lifecycle including MSAs, SOWs, renewals, pricing models, and rate cards.
Drive commercial strategy that balances customer value with organizational profitability.
Basic Qualifications:
Bachelor's degree in Business, Engineering, Computer Science, or equivalent experience.
Deep understanding of the technology sector with experience supporting or selling into major tech enterprises.
Proven track record in selling, delivering, and managing AI, ML, data analytics, and cloud solutions (GCP preferred; AWS, Azure, and Oracle also considered).
Extensive experience in enterprise sales, account management, and strategic client leadership.
Demonstrated ability to manage contractual lifecycles including MSAs, SoWs, pricing, and commercial negotiations.
Exceptional executive engagement skills with the ability to build trusted long-term relationships.
Strong entrepreneurial mindset with experience managing accounts end-to-end (sales, delivery oversight, financials, team coordination).
Willingness to travel up to 50% for customer visits, events, and executive meetings.
Other Qualifications:
Familiarity with AI applications in the tech industry such as predictive analytics, platform optimization, customer service automation, and advanced GenAI use cases.
Working knowledge of modern AI/ML frameworks (TensorFlow, PyTorch, GPT models) and cloud-based AI/ML services (GCP Vertex AI, AWS Sagemaker, Azure AI).
Understanding of AI governance, responsible AI, privacy standards, and data security requirements within large-scale tech enterprises.
What is in it for you:
Be part of the fastest-growing AI-first digital transformation and engineering company in the world
Be a leader of an energetic team of highly dynamic and talented individuals
Exposure to working with fortune 500 companies and innovative market disruptors
Exposure to the latest technologies related to artificial intelligence and machine learning, data and cloud
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us
!
Auto-ApplyClient Partner
Remote client care manager job
Apply Digital is a global experience transformation partner. We drive AI-powered change and measurable impact across complex, multi-brand ecosystems. Leveraging expertise that spans across the customer experience lifecycle from strategy, design to engineering and beyond, we enable our clients to modernize their organizations and maximize value for their business and customers.
Our 750+ team members have helped transform global companies like Kraft Heinz, NFL, Moderna, Lululemon, Dropbox, Atlassian, A+E Networks, and The Very Group.
Apply Digital was founded in 2016 in Vancouver, Canada. In the past nine years, we have grown to ten cities across North America, South America, the UK, Europe, and India.
At Apply Digital, we believe in the “One Team” approach, where we operate within a ‘pod' structure. Each pod brings together senior leadership, subject matter experts, and cross-functional skill sets, all working within a common tech and delivery framework. This structure is underpinned by well-oiled scrum and sprint cadences, keeping teams in step to release often and retrospectives to ensure we progress toward the desired outcomes.
Wherever we work in the world, we envision Apply Digital as a safe, empowered, respectful and fun community for people, every single day. Together, we work to embody our SHAPE (smart, humble, active, positive, and excellent) values and make Apply Digital a space for our team to connect, grow, and support each other to make a difference.
Visit our Careers page to learn how we can unlock your potential.
LOCATION:
Apply Digital is hybrid/remote friendly. The preferred candidate should be based in the Continental United States and able to collaborate with teams based in ET & PT (Eastern and Pacific Timezone)
THE ROLE:
We are seeking a Client Partner with a proven track record of growing and expanding high-value client relationships across multiple verticals, who excels at uncovering new opportunities and driving measurable business impact. Our preferred candidate has extensive experience owning dynamic portfolios of strategic, enterprise accounts and building long-term, trusted relationships. They have a passion for all things digital - innovation, products and experiences - and are expert speakers with C-level executives about how digital can help transform their company and create value.
Apply Digital believes that the diversity of ideas leads to the best solutions; we need someone who is collaborative by nature, both externally and internally. More than anything else, we are looking for someone with a track record of satisfied clients, engaged team members and account growth. RESPONSIBILITIES
Have a leadership role across a portfolio of accounts on the East Coast, accountable for account growth, customer and team satisfaction, and financial goals.
Develop actionable client account plans to drive organic account growth and support regional growth targets.
Position Apply as a strategic partner, and become a trusted advisor to our most senior clients.
Provide overall account leadership to ensure we deliver high-quality work that satisfies our customers, earning new work for Apply.
Ensure that our client's needs, priorities and goals are well communicated to the Apply team.
Develop strong relationships with Apply team leads and other members of your accounts.
Collaborate with Business Development Directors in the East to support new business efforts in the region.
REQUIREMENTS
At least 10 years experience in enterprise Client Services for a digital agency, strategic consultancy or digital product studio.
Extensive experience high-value client accounts across diverse industries, with a track record of driving strategic growth and delivering measurable business impact.
Deep expertise working across digital products, platforms, and creative, content, and commerce solutions.
A strategic relationship builder and a great listener who can quickly build trust and rapport with C-level executives as well as more junior day-to-day contacts.
An innovative thinker and a solution-focused problem solver who can juggle multiple priorities and thrives in ambiguity.
Someone who exhibits a high degree of independence, gravitas and autonomy in decision-making.
Prior experience managing dynamic multi-million dollar accounts in with many stakeholders and competing priorities.
A track record of successfully growing accounts with high client and team satisfaction.
A commitment to the delivery of quality to both clients and end users.
Entrepreneurial, collaborative, and an adept negotiator.
An empathetic leader who seeks common ground.
#LI-Remote #LI-SE1 #PromotedLIFE AT APPLY DIGITAL
At Apply Digital, people are at the core of everything we do. We value your time, safety, and health, and strive to build a work community that can help you thrive and grow. Here are a few benefits we offer to support you:
Great projects: Broaden your skills on a range of engaging projects with international brands that have a global impact.An inclusive and safe environment: We're truly committed to building a culture where you are celebrated and everyone feels welcome and safe.Learning opportunities: We offer generous training budgets, including partner tech certifications, custom learning plans, workshops, mentorship, and peer support.Generous vacation policy: Work-life balance is key to our team's success, so we offer flexible personal time offer (PTO); allowing ample time away from work to promote overall well-being.Customizable benefits: Tailor your extended health and dental plan to your needs, priorities, and preferences.Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.
Apply Digital is committed to building a culture where differences are celebrated and everyone feels welcome. That's why we value equal opportunity and nurture an inclusive workplace where our individual differences are recognized and valued.
For more information, visit the Diversity, Equity, and Inclusion (DEI) section of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by emailing us at ************************.
Auto-ApplyClient Partner
Remote client care manager job
Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it's really our people who give us passion to always seek ways to do things better. As such, we're serious about your career growth and professional development, because
People matter
at Kinaxis.
In 1984, we started out as a team of three engineers based in Ottawa, Canada. Today, we have grown to become a global organization with over 2000 employees around the world, and support 40,000+ users in over 100 countries. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries. We are expanding our team in the US and around the world as we continue to innovate and revolutionize how we support our customers.
Kinaxis has a well-established team of Sales and Professional Services professionals across the US. Our newest office is based in Irving's Las Colinas development and will serve as a centralized hub where employees and customers from across the US can come together to work towards solving some of the biggest challenges facing supply chains.
Location
This is a remote position. You can work from home and be located anywhere in th USA.
About the role
Working as part of the Professional Services (PS) team at Kinaxis, the Client Partner is responsible for structuring and selling the services required to successfully deploy Maestro (formerly RapidResponse) and associated services (Change Management, Business Process Design, Custom Learning Services and Integration Development where appropriate), within the North America region. Leveraging your knowledge of Maestro, as well as your commercial acumen in the supply chain management space, you will act as a trusted advisor to identify and promote Kinaxis solutions to assist in solving customer challenges and ensure an optimal delivery plan. You, as the Client Partner, must be able to communicate and work with all levels of internal and external stakeholders ranging from C-level executives, sales partners, to key operational personnel.
What you will do
Identify sales and services opportunities for an assigned book of business and manage ongoing engagements with customers throughout the services sale lifecycle.
Present deployment methodology and make recommendations on phased approaches to deployments.
Develop strategic account plans to meet assigned revenue target.
Partner with the internal Sales team to identify and close new business opportunities.
Develop comprehensive SOWs, including communicating what would be required in terms of cost, time, and resources to deploy an implementation to client specifications.
Lead discovery workshops to understand client business issues and gain a shared understanding of the project and develop a design direction.
Build productive partnerships with internal stakeholders of the PS, Product Management, Support Services, and Sales teams.
Responsible for helping to establish referenceable clients for Kinaxis.
Build and maintain effective relationships with partner organizations who are engaged in sales, or deployment of, Kinaxis' solutions.
Be the deployment trusted advisor for customers and partners.
What we are looking for
Bachelor's degree in computer science, process engineering, business, supply chain management or a related field.
Minimum 7 years industry experience in large scale and complex implementations in software consulting services, including hands on experience developing SOWs to deploy client projects, ideally in the supply chain management space.
Minimum of 5 years' experience in professional services sales with new customers.
A background in consulting
Excellent communicator and able to gain trust quickly with all levels of customers up to C-suite.
Proven negotiator with a track record of consistently meeting or exceeding revenue targets.
Dynamic and critical thinker who can understand the intricacies of a deployment and the solution, while also maintaining a strategic view of the project and customer needs.
Ability to travel 30-60% of the time domestically and occasional international travel.
Kinaxis Maestro/RapidResponse certification in the role of Contributor, Author, or Admin is considered an asset.
#Senior; #LI-EM1
Work With Impact: Our platform directly helps companies power the world's supply chains. We see the results of what we do out in the world every day-when we see store shelves stocked, when medications are available for our loved ones, and so much more.
Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford, Unilever, Yamaha, P&G, Lockheed-Martin, and more.
Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we're committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact.
People matter
at Kinaxis and these are some of the perks and benefits we created for our team:
Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month)
Flexible work options
Physical and mental well-being programs
Regularly scheduled virtual fitness classes
Mentorship programs and training and career development
Recognition programs and referral rewards
Hackathons
For more information, visit the Kinaxis web site at *************** or the company's blog at ************************
Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at *******************************. Please note that this contact information is strictly for accessibility requests and cannot be used to inquire about application statuses.
Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description, to identify candidates whose education, experience and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.
Not ready to apply? Connect with us for general consideration.
Auto-ApplyUtilities Client Partner
Client care manager job in Columbus, OH
The Senior Client Partner - Utilities NA is a strategic leader responsible for managing key client relationships across the North American utilities landscape. This role focuses on driving business growth, ensuring delivery excellence, and aligning enterprise capabilities with client transformation goals in areas such as grid modernization, digital customer experience, and regulatory compliance.
Key Responsibilities:
Client Engagement & Relationship Management
* Serve as the trusted advisor to senior client stakeholders including CIOs, COOs, and programme heads.
* Lead strategic account planning and executive-level governance.
* Foster long-term partnerships by aligning delivery outcomes with client business priorities.
Business Development & Growth
* Identify and pursue growth opportunities within existing accounts.
* Drive consultative selling across digital, cloud, and infrastructure services.
* Collaborate with sales, delivery, and domain teams to shape go-to-market strategies.
Delivery Oversight
* Ensure successful delivery of services across application, infrastructure, and transformation programs.
* Monitor KPIs, SLAs, and client satisfaction metrics.
* Lead risk management and escalation resolution.
Strategic Leadership
* Develop and execute account plans aligned with North American utility trends and regulatory frameworks.
* Influence internal stakeholders to mobilize resources and prioritize client needs.
* Mentor client-facing teams and contribute to talent development.
Qualifications
* Bachelor's degree in engineering, Business, or related field (MBA preferred).
* 20+ years of experience in client-facing roles, including 7+ years in senior consulting or account leadership.
* Proven track record managing multi-million-dollar utility accounts in North America.
* Deep understanding of utility operations, regulatory environments (e.g., FERC, NERC), and digital transformation.
* Strong communication, negotiation, and stakeholder management skills.
Others Skills
* Deep understanding of Customer Information System (CIS), Work and Asset Management, AMI, DERMS, OMS, and utility analytics platforms.
* Familiarity with cloud migration, cybersecurity, and ESG initiatives.
* Understanding the impact and implementation of GenAI in Utilities
* Ability to navigate complex matrix organizations and influence cross-functional teams.
Salary Range: $147,000-$203,000 a year
#LI-MM6
Sr. Client Partner
Remote client care manager job
Who We Are
DoubleVerify is the leader in digital performance solutions, improving the impression quality and audience impact of digital advertising. Built on best practices, DoubleVerify solutions create value for media buyers and sellers by bringing transparency and accountability to the market, ensuring ad viewability, brand safety, fraud protection, accurate impression delivery and audience quality across campaigns to drive performance. Since 2008, DoubleVerify has helped hundreds of Fortune 500 companies gain the most value out of their media spend by delivering best in class solutions across the digital ecosystem that help build a better industry.
What You'll Do
DoubleVerify seeks a talented Sr. Client Partner for our West Coast operation who is skilled in nurturing and building client direct relationships, as well as media agency relationships. Client Partners are responsible for a specified group of existing TOP accounts to retain existing revenue while looking to actively drive net revenue growth. This should be accomplished first and foremost through a strong understanding of the clients business. From there, the Client Partner is expected to strategically and consultatively cross sell and upsell DoubleVerify's solutions. We are looking for an individual who has demonstrated competency and experience in working with fortune 500 clients directly and navigating complex business and meeting situations. The role will require strong knowledge of digital environments (display, video, mobile), online marketing techniques and technologies (platforms, DSPs, exchanges, programmatic, etc.)
Responsibilities Include
Developing a deep understanding of each account, including business priorities, the relevant market forces, broader industry trends, and specific challenges.
Cultivating meaningful relationships with senior client and agency stakeholders in order to develop client- specific value propositions, and strengthening the DV relationship across all facets of the business.
Helping review customer product usage and identify gaps in knowledge or products in order to best meet the customers needs.
Identifying additional contacts across an organization to educate on DV, making us ‘stickier' with the client and agency while uncovering consultative upsell opportunities
Working with the Enterprise Sales Director & Integrated Solutions Specialists (Programmatic & Social) on a smooth transition, taking ownership of the customer relationship in the year after the customer is onboarded
Leading RFPs/RFIs when issued by an existing customer
Evangelizing DoubleVerify's value proposition, best practices and perspectives to our customers via events, conferences, webinars, and other agency and client events
Responsible for organizing, requesting and presenting QBRs with insights provided from analytics and account management team
Defining the key retention growth strategy for your portfolio with clear guidance on relevant client and agency stakeholders, client/opportunity prioritization
Cultivating and deepening client relationships through strategic entertainment activities including events and experiences that strengthen trust and position DoubleVerify as a valued strategic partner
Ensuring revenue pipeline and activity is maintained and providing timely management / Salesforce reporting as required.
Who You Are
7+ years or equivalent experience in building relationships and influencing clients at relevant media agencies
Proven ability to grow revenue on specific strategic existing accounts
Demonstrated ability to think strategically to identify a brand's key business objectives and challenges, and translate and build into compelling value propositions.
Team player mentality with experience working collaboratively cross functionally with internal stakeholders in service of providing best in class service to DV's top clients
Contacts at client direct including but not limited to investment, brand safety, measurement & analytics and ad ops team
Contacts at media agencies, and a strong knowledge of accounts, planning teams and planning cycles.
Solid troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-departmentally.
Skilled at communicating effectively throughout the organization.
Able to handle multiple priorities in a fast-paced environment.
Ability to craft a strong presentation and excellent communications skills.
Rigorous attention to detail, drive for excellence, and a positive can-do approach.
Bachelors or Master's degree or equivalent experience
Some travel may be necessary. Frequency will vary based on client needs and strategic priorities, and advance notice will be provided whenever possible.
Required attendance three days per week in-office to foster collaboration and connection with your team, while providing the flexibility to work remotely for the remaining days
The successful candidate's starting salary will be determined based on a number of non-discriminating factors, including qualifications for the role, level, skills, experience, location, and balancing internal equity relative to peers at DV. The estimated salary range for this role based on the qualifications set forth in the is between $103,000 - $185,000. This role will also be eligible for bonus/commission (as applicable), equity, and benefits.
The range above is for the expectations as laid out in the ; however, we are often open to a wide variety of profiles, and recognize that the person we hire may be more or less experienced than this job description as posted.
Auto-ApplyClient Partner
Remote client care manager job
At Livefront, we help companies design and build world-class digital products that command attention and inspire joy. We've helped household names like Target, Samsung, General Mills, and Optum create experiences that have reached millions of people, and startups like HomeSpotter and Credly build entirely new businesses that challenge their industries' status quo.
We're looking for an outstanding Client Partner to join our team. This is a senior-level position with the opportunity to work remotely.
Who you are You know firsthand what it takes to ship a world-class digital product, and you are capable of inspiring and leading organizations to do just that. You understand that a bold product strategy is only the beginning, and the difference between a truly remarkable and an average product organization is the daily habits, rhythms, and relationships across the team.
An integrator with impressive emotional intelligence, your superpower is understanding the motives and desires of the stakeholders around you-and then making the connections and creating the conditions for everyone to thrive.
You are driven by the dream of creating a product that sparks joy and makes an impact, and you are grounded with the practical know-how to secure the influence, alignment, and budget to actually get it done. You're also curious and current when it comes to emerging technologies. You see AI not as a buzzword, but as a powerful toolkit to elevate human-centered product strategy, and you're ready to help our clients navigate what it means for their business and their users. You help our clients grow their business, and in turn, grow our business.What you will be doing
Take ownership of client outcomes by deeply understanding our clients' business needs and placing our team in a winning position to partner with the client to accomplish their goals.
Communicate Livefront's value proposition within our client organizations through presentations, conversations, and other day-to-day impressions.
Manage communication between the client and Livefront with the intention of building trust and meaning-this includes having the hard conversations, contributing to ideation sessions, and generating constructive feedback.
Earn deep client relationships through delivery excellence, expertise, and hospitality to establish trust.
Nurture and develop new relationships within our client organizations and in collaboration with our business development team through networking, referrals, and active outreach.
Provide counsel and perspective to digital product leaders within our client organizations, serving as a value-added advisor to them.
Define outcomes in partnership with our clients and ensure our internal teams deliver on those outcomes.
Craft Statements of Work for engagements that solve clients' needs, align to the strengths of Livefront's processes and methodology, and put our team in position to do our best work and drive impactful outcomes.
Lead quarterly business reviews with key client accounts.
Keep a pulse on competitive analysis and market research to understand customer needs and industry trends within our client domains.
Explore and advise clients on the practical application of AI and other emerging technologies that can enhance their digital experiences and improve business outcomes.
Stay informed on trends in AI-enabled product innovation and translate those insights into opportunities for clients.
Take accountability for the health of the client relationship, serving as an escalation point when needed, while providing regular updates to the broader growth team at Livefront.
Identify and pursue new business opportunities within client organizations through account management best practices.
Collaborate with Livefront product strategists, product managers and other delivery team members to execute on strategies that truly fit our clients' product needs and goals.
Bring authoritative expertise in the realm of digital product strategy and management, offering your wealth of knowledge for the benefit of our internal and client teams.
Ask for new business, both with our current client relationships and across other business units or teams within the client organization.
Be responsible for account growth within a portfolio of client relationships, driving expansion on the project level (renewals and expansions of the current project scope) and the org level (new projects with new stakeholders within the same client).
Why you should apply
You care about outcomes, and want a position that rewards accountability to results.
You want to work with passionate and talented people who are always looking for ways to make things better.
You understand the power of a strong business relationship built upon mutual interest and trust, and doing the daily work of forging relationships like that is what drives you.
You're excited by the evolving possibilities of AI and how they intersect with digital design, strategy, and client value.
You desire a work environment where respect, mutual trust, and egoless collaboration are paramount.
You want colleagues who take their work seriously but not themselves, and who know how to let loose and have a good time.
You like being part of a team that has a reputation for excellence and gives back to the community by educating, mentoring, and sponsoring.
You believe in sweating the details, giving a damn about quality, and taking pride in going the extra mile.
What you bring to the table
Experience working in both sales-focused roles and delivery-focused roles to appreciate the blended nature of this role.
Experience in a client services organization focused on digital product strategy, design, and development.
Ability to direct and manage multi-million dollar engagements comprising multiple work streams for large, complex organizations.
Experience working on consumer-facing native applications for iOS and/or Android, plus an extensive knowledge of both platform's features and capabilities.
Ability to cultivate relationships and win influence at the executive level, especially in large organizations that are dynamic and complex.
A knack for developing new relationships and networking into people we don't yet know.
Deep appreciation and direct experience with digital product design, strategy, and development-preferably with a background in product design, product management, or engineering.
Proven experience in account management with a list of long-term client references.
Proven account management experience with enterprise organizations.
Strong presentation skills, including sales pitches and negotiations.
Ability to gather and synthesize both qualitative and quantitative data to uncover new insights about user behavior and business opportunity.
Ability to be persuasive using data and informed storytelling to influence decision-making.
Ability to articulate what great digital products/strategy looks like, and why.
An uncanny ability to predict risks, challenges, and obstacles associated with custom software design and engineering work.
Skill in communicating new perspectives to clients that reframe and challenge their perspective on digital products and how they are built and/or brought to market.
Demonstrated ability to build and nurture great relationships with clients.
Natural leadership tendencies, including fostering and modeling successful habits and behaviors across your surrounding delivery team.
A self-motivated and results-oriented mentality.
Willingness to travel to client sites and industry events (
What to expect When applying, please include a short note about yourself, a summary of your work experience, and a link to any public profiles you actively maintain (i.e., GitHub, LinkedIn, etc).
Our hiring process moves quickly and consists of several stages for candidates who capture our attention with their initial submission, sometimes including but not limited to a short preliminary phone interview, a series of video interviews, and a short take-home exercise, which you'll have up to a week to complete.
The base salary is $130,000 - $150,000 a year. This role includes an incentive plan with OTE upwards of 180-220k.
Additional information We go out of our way to evaluate all employees and job applicants equally based on merit, competence, and qualifications. We encourage candidates from all backgrounds to apply and consider all qualified applicants. Don't worry, every application will be reviewed by a human.
Auto-ApplyManager, Strategic Client Partnerships (California & North West States)
Remote client care manager job
Sampled is a fully integrated laboratory and biorepository with industry-leading storage, sample management, multiomics, cellular services, and custom clinical kitting. Founded in 1999 as RUCDR at Rutgers University, Sampled operates facilities in the US and UK and is CAP accredited and CLIA licensed. Sampled is committed to providing the highest quality sample storage, processing, and analysis services that enable researchers to make new discoveries and advance human health. When combined with state-of-the-art biobanking facilities, these capabilities provide comprehensive scientific solutions that speed time to quality data.
Sampled is committed to building a sustainable, inclusive and diverse culture where team members enjoy equal opportunities in a safe, supportive and empowering environment. Sampled believes that as an organisation we have a duty to be actively engaged in supporting not just the clients and industries we serve but the communities where we live and work.
POSITION SUMMARY:
The Manager of Strategic Client Partnerships will drive long-term growth and revenue through strategic business relationships and initiatives to create long-term value and expand wallet-share of customers, and increase market share in Pharma, Foundations, and CRO's. Typically, there will be 5 to 10 strategic accounts per Manager.
This is a remote based position covering California and North West States. Candidates must be based in the Northern California / San Francisco Area. Travel to client meetings will be required.
RESPONSIBILITIES:
Development of Strategic Accounts:
· Locate, define and successfully develop opportunities to secure long-term customer commitments with anticipated high levels of Customer Lifetime Value (CLV).
· Apply core principles of Customer Intimacy: Build deep, personalized relationships with customers to understand their needs, objectives, challenges and priorities; identify opportunities for value creation for both parties and develop tailored solutions.
· Conduct regular business reviews with customers, providing proactive support & guidance, and address any issues or concerns that may arise.
· Analyze account performance and identify growth opportunities, in collaboration with Sampled's internal teams.
· Identify opportunities for upselling and cross-selling, negotiating contract renewals, and maximizing CLV through strategic account management initiatives.
Expansion of Market Share:
· Identify key market trends and ideas by researching industry and related events, competitors, publications, and announcements. Share trends and insights with the Sales Team, Marketing and Product Management.
· Screen potential business deals by analyzing market strategies, deal requirements, financials, and risks.
· Proactively build effective relationships with Sampled's Partners and identify or propose potential business deals.
· Be the Voice of the Customer internally to influence the products & services portfolio and marketing outreach activities.
· Work closely with Product Management to align strategic plans to expand products & services offering, and pricing strategies.
· Be technically and scientifically competent in presenting existing and expanding services capabilities, including new product launches.
Cross Functional Teamwork & Collaboration:
· Be an active champion and role model of the Sampled Core Values: Strive to delight our clients, Move innovation forward, Accelerate your business, Rise together as a team, Transcend what is possible.
· Collaborate closely with internal teams including Sales, Marketing, Product Management, Customer Support and Project Management, to ensure a seamless and coordinated approach to serving the customer.
· Develop effective long-term relationships to enable the delivery of integrated solutions to meet customer needs and drive value.
· Manage internal resources effectively to set strategic meetings between clients and appropriate Sampled team members and leadership to win large-scale projects.
· Support an environment of continuous improvement with an emphasis on relationship management, shared accountability, and open communication.
Sales Process and Reporting:
· Manage opportunities through all stages of the sales pipeline and communicate progress internally through maintaining up-to-date records in the CRM platform.
· Own and be accountable for the process of delivering proposals through to successful completion engaging all appropriate internal resources and customer stakeholders.
· Provide analytical reports on a regular basis including accurate forecasting.
· Participate collaboratively in business meetings and update key stakeholders
· Ensure all internal policies and operating procedures are followed.
KPI's:
· Bookings / Revenue growth
· Account strategies
· Customer Lifetime Value
· Share of Wallet
· Customer Outcomes
· Organic Growth
· Upsell and Cross-sell rates
POSITION REQUIREMENTS:
· Minimum of Bachelor's Degree in Science, Technology, Engineering, or Mathematics (STEM).
· 5+ years relevant experience in business development or sales in Life Sciences. Contract Research Organization (CRO) services preferred.
· Exceptional communication and interpersonal skills. Able to create buy-in to a customer-centric culture.
· Professional gravitas, able to represent the business externally. Must be able to interact at the executive level and cross functionally to understand the complete vision of the company as well as the present strategy.
· Strong knowledge of business and sales growth techniques.
· Results oriented, with a proven record of business growth.
· High level of business acumen. Entrepreneurial and strategic.
· Confident establishing and growth business network.
· Strong sales closing skills, able to coordinate a complex sales process from initial contact through to commitment and signed contracts. Robust negotiation and influencing skills.
· Able to analyze, compile and effectively present plans, data and performance metrics.
· Technically savvy, able to leverage systems, for example the CRM system.
· Accomplished problem solver, solution oriented, and able to manage conflict effectively.
· Strong organizational skills with the ability to prioritize ensuring on-time delivery.
· Exceptional project management skills.
· Able to work with a high level of autonomy, seeking support when needed.
· Able to travel to client meetings as required in California and North West States.
· Committed to personal growth and progression within the business
Salary range $125,000 to $140,000 plus Sales Commission Plan. Salary level will be reflective of qualifications, skills and experience.
Sampled is an Equal Opportunity / Affirmative Action Employer (M/F/Disabled/Veteran)
Client Manager, Employee Benefits
Remote client care manager job
To be considered for this role, you must reside in the Seattle, WA metropolitan area.
The Employee Benefits Client Manager (CM) works with the Producer and/or Client Executive (CE) to implement a client's employee benefits strategy and service the day-to-day service of the account.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Service
• Work with clients, vendors, producers and other team members to implement a comprehensive customer service plan
• Establish and maintain the day-to-day business relationship with the client and the first point of contact for client service needs
• Prepare the Request for Proposal (RFP) for presentation including analysis of current and/or proposed benefit plan designs, market comparison data, and contribution strategies
• Support the CE to negotiate with carriers on clients' behalf for best available premiums, commissions and coverage
• Coordinate details and support clients regarding open enrollment meetings, including preparation of communication materials
• Distribute resource information to clients to continually keep them informed of benefit trends, state and federal legislation regulations
• Advise clients on government reporting compliance issues, as appropriate
• Assist with the preparation of client-specific compliance resources
Personal and Organizational Development
• Set priorities and manage workflow to ensure all goals are met
• Maintain up-to-date proposals, workflow logs, update all benefits information on agency management system, manuals or other required documentation
• Be responsive and Interact with others effectively utilizing communication skills, cooperating purposefully, and providing information and guidance as needed to achieve business goals
• Stay informed regarding industry information, new product/program developments, coverages, legislation, and technology to continuously improve knowledge and performance
• Project a professional image in action and appearance
KEY COMPETENCIES:
• Full knowledge of Employee Benefits lines of coverage and services
• Advanced knowledge of presentation programs and Microsoft Office programs to include Windows, Outlook, Word, PowerPoint, Teams, and Excel
• Strong attention to detail and time management
• Strong ability to multi-task, prioritize and assign tasks
• Ability to work effectively and efficiently both with and without direct supervision
• Ability to work effectively and efficiently in a team environment as well as independently
• Strong interpersonal communication skills, both written and oral
• Demonstrated experience with Agency Management Systems, coverages, compliance and industry operations.
EDUCATION and/or EXPERIENCE:
• High school diploma required; college degree preferred
• Two or more years' experience as a Client Manager with a benefits consulting or brokerage firm, or comparable experience with a medical carrier
• Must have working knowledge of a variety of Microsoft Office computer software applications including Excel, Word, Teams and presentation programs
• Must be able to work in a fast-paced environment with demonstrate ability to juggle multiple competing tasks and demands
• Must have a high level of interpersonal skills to handle sensitive and confidential situations.
CERTIFICATES, LICENSES, REGISTRATIONS:
• Washington Life, Disability (health), and Travel license
• Valid Driver License
COMPENSATION:
The national average hourly pay rate for this role is $46.15 to $48.17 in base pay and exclusive of any bonuses or benefits. The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data.
WHY EPIC:
EPIC has over 60 offices and 3,000 employees nationwide - and we're growing! It's a great time to join the team and be a part of this growth. We offer:
Generous Paid Time off
Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days
Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
Generous employee referral bonus program of $1,500 per hired referral
Employee recognition programs for demonstrating EPIC's values plus additional employee recognition awards and programs (and trips!)
Employee Resource Groups: Women's Coalition, EPIC Veterans Group
Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs
50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!
EPIC Gives Back - Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation
We're in the top 10 of property/casualty agencies according to “Insurance Journal”
To learn more about EPIC, visit our Careers Page: ************************************************
EPIC embraces diversity in all its various forms-whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients.
California Applicants - View your privacy rights at: *******************************************************************************************
Massachusetts G.L.C. 149 section 19B (b) requires the following statement: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
#LI-MS2
#LI-Hybrid
Auto-ApplyClient Partner | Enterprise Platform Sales
Remote client care manager job
Aera Technology is a pioneer in the growing category of Decision Intelligence - the technology to digitize, augment, and automate decision-making processes with AI and machine learning. Through our AI decision automation platform, Aera Decision Cloud™, we are helping the best-known brands in the world make smarter, faster decisions.
Privately-held and VC-funded, we have a global team of over 400 Aeranauts - and we're growing. We deliver Decision Intelligence innovation and services that enable enterprises to automate and scale decision making with accuracy and speed. We continue to be the trusted choice of market leaders for our proven ability to generate value and unlock opportunities that were previously unattainable.
As a Client Partner, you will partner with senior executives at the most recognized companies in the world to drive adoption of our game-changing platform. Employing a consultative, value-driven approach to sales & client management, you will identify and cultivate new opportunities, manage a robust pipeline, develop, and execute account-specific strategies to close large strategic deals, with new and existing clients, owning overall responsibility for the client relationship. You bring a strategic, consultative mindset and a strong point of view on how to create and sustain value to the table.
The ideal candidate will be based out the NY/NJ area. Responsibilities
Identify new business (Hunting) by identifying, qualifying, and closing new SaaS opportunities
Meet and exceed quarterly and annual sales ACV bookings targets
Develop and maintain strong relationships with key decision makers
Actively seek out new business opportunities to develop pipeline
Stay current on industry trends and market developments
Work closely with cross-functional teams to ensure seamless sales processes and successful transition to client implementation
About You
Must be based in the New York or New Jersey areas
A player with 7+ years experience serving large enterprise customers
Experience in industrial verticals (e.g. manufacturing, chemicals) with a focus on the following domains: Supply Chain / Planning / Data Analytics
Solid track record in either management consulting or enterprise software sales, with successful engagements with the C-suite, account development and net new sales
Excellent communication, presentation, negotiation, and interpersonal skills
Ability to work in a fast-paced, dynamic, high-growth environment and meet tight deadlines
Bachelor's degree in a STEM or Business related field
Nice to Have
Strong understanding of the chemicals and/or manufacturing industries
Network of contacts in the field
Background in Data Analytics / Planning / ML/AI a definite plus
Supply Chain or Finance experience a plus
$200,000 - $220,000 a year
Compensation for this position consists of $220,000+ salary + 10-12% commission on all NNARR (uncapped) + Meaningful equity. OTE is $350,000 - $400,000. Actual compensation offered will vary based on a number of factors including prior experience and location. Commission is based on sales performance and is not guaranteed. Equity value is subject to company valuation and vesting requirements.
If you share our passion for building a sustainable, intelligent, and efficient world, you're in the right place. Established in 2017 and headquartered in Mountain View, California, we're a series C start-up, with teams in Mountain View, San Francisco (California), Bucharest and Cluj-Napoca (Romania), Paris (France), Munich (Germany), London (UK), Pune (India), and Sydney (Australia). So join us, and let's build this!
Aera Technology is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, Aera Technology will consider for employment qualified applicants with arrest and conviction records.
Benefits Summary At Aera Technology, we strive to support our Aeranauts and their loved ones through different stages of life with a variety of attractive benefits, and great perks. In addition to offering a competitive salary and company stock options, we have other great benefits available. You'll find comprehensive medical, vision and dental plans, a 401K plan, flexible paid time off, remote work reimbursement, generous parental leave, and much more. We offer unlimited access to online professional courses for both professional and personal development, coupled with people manager development programs. We believe in a flexible working environment, to allow our Aeranauts to perform at their best, ensuring a healthy work-life balance. When you're working from the office, you'll also have access to a fully-stocked kitchen with a selection of snacks and beverages. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Auto-ApplyClient Partner, Salesforce Practice
Remote client care manager job
About the Client Partner role
This role can be in our Boston office or Remote for those outside of MA The Client Partner (CP) is Verndale's strategic advisor and business development leader for key clients in Verndale's Salesforce practice. Managing a focused portfolio of high-value clients, the CP owns the commercial relationship, account growth strategy, and executive engagement, while coordinating with the Practice leadership to ensure client success. Client Partners focus on expansion, multi-practice penetration, and long-term value creation.
Responsibilities
Manage a portfolio of 7-10 high-value accounts (>$500K annual targets).
Serve as the trusted advisor to client executives, building multi-threaded senior relationships.
Develop and maintain Account Growth Plans with strategies for expansion, revenue growth, and cross-practice adoption.
Proactively identify opportunities, frame Verndale solutions, and lead pursuit processes with Practices and Sales.
Lead Quarterly Business Reviews (QBRs) and executive briefings to reinforce value and uncover new needs.
Own commercial accountability: renewals, contract negotiations, pricing, and pipeline growth.
Collaborate with Project/Engagement Managers to ensure delivery performance supports growth opportunities.
Act as the client's advocate within Verndale, ensuring their evolving needs are addressed.
Contribute to the Client Partner community, sharing insights and mentoring colleagues.
Up to 50% travel.
Qualifications
Bachelor's degree in business, technology, or related field; MBA preferred.
7-10+ years' experience in account management, consulting, or business development.
Proven success managing a $5M+ book of business, with double-digit growth.
In-depth experience and familiarity with the Salesforce platform ecosystem.
Strong business acumen and functional expertise (commerce, CX, IT, marketing technology, etc.).
Consultative selling skills: ability to uncover needs, challenge assumptions, and frame solutions.
Exceptional communication, negotiation, and executive presence.
Skilled collaborator, able to align multiple internal teams around client opportunities.
Willingness to travel 50% to engage with clients and teams.
Performance Indicators
Revenue growth (expansion and new opportunities within accounts).
Gross & net revenue retention.
Multi-practice penetration (number of services adopted per client).
Margin contribution of portfolio.
Client satisfaction & loyalty (CSAT, NPS, executive relationship depth).
Ten Great Reasons to Work at Verndale
We are a rapidly growing company that is just as entrepreneurial today as when we were founded in 1998.
We are relentlessly curious and enthusiastically solve our clients' complex business problems through technology, data, and design.
We foster a culture that enables every person in the organization to do the best work of their career.
We offer regular training and professional development to move careers forward.
Client and employee satisfaction are our two most important business metrics.
We celebrate and champion diversity, equity, and inclusion.
We offer generous paid company holidays, vacation, and paid sick time to every employee starting on day one.
We provide top-of-the-line benefits including health, dental, vision, 401K, LTD, STD, Life Insurance, EAP, HRA and more.
We support a healthy work/life balance.
We are fully remote enabled and embrace the evolving definition of the workplace.
About Verndale
Verndale is a digital experience agency dedicated to driving growth by helping businesses create meaningful human connections in an increasingly digital world. With offices in Boston, Montreal, Los Angeles, Quito, and hubs across the Americas, we partner with marketing and technology leaders to deliver personalized web, mobile, and ecommerce solutions that elevate customer experiences.
At Verndale, we thrive on collaboration and innovation, offering a full range of services that span strategy, design, development, personalization, SEO, analytics, and digital advertising. We celebrate diversity and inclusion, striving to create a climate of respect essential for both individual and company success.
If you're ready to be part of a passionate team dedicated to making an impact and driving growth, we invite you to explore a career at Verndale.
Compensation & Benefits
$125,000 - $175,000In accordance with applicable law, the above salary range provided is Verndale's reasonable estimate of the base salary for this role. The actual amount may vary, based on non-discriminatory factors such as location, experience, knowledge, skills and abilities. In addition to salary, Verndale also offers a competitive benefits package.
Verndale is proud of the fun, diverse, and respectful company environment we enjoy on a daily basis. Competitive compensation and comprehensive coverage for medical, dental, life, disability and a 401(k) savings plan are offered to all full-time employees. Ample company paid holidays and personal time off make having a work-life balance possible. For some roles, remote work is a definite possibility; we believe in hiring the best and keeping our own happy and motivated.
Verndale is an Equal Opportunity Employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Auto-ApplyClient Manager - US Large Market
Client care manager job in Columbus, OH
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
The GCS U.S. Large Enterprises Client Group manages strategic commercial services relationships with clients, including many multi-national organizations. This Client Manager, U.S. Large Enterprises, is responsible for deepening strategic account relationships and growing the corporate payments spend in a portfolio of approximately 10 clients in the Mid-Atlantic United States.
How will you make an impact in this role?
**Role Responsibilities:**
+ Serve as payments expert to proactively provide expertise on policies, benchmarking, and recommendations to optimize programs, reduce costs and drive efficiencies for clients.
+ Identify portfolio growth opportunities and deliver on plan to achieve, collaborating with internal resources to drive spend expansion/growth.
+ Lead development of proposals and pricing for client renewals and expansion, negotiate client contracts, and oversee implementation of solutions.
+ Engage, develop, and strongly influence mobilizers across multiple levels within the client's organization to demonstrate American Express' differentiated value and achieve profitability objectives.
+ Influence and innovate to overcome complex client barriers, resolve escalated issues, and manage internal stakeholders.
+ Identify and develop relationships with decision-makers within client organizations to influence program management and growth.
**Qualifications:**
+ Minimum of 5 years prior strategic relationship management and/or sales experience.
+ Must possess a sense of urgency and deep resilience to drive results and win.
+ Experience with managing complex and challenging clients.
+ Proven relationship management skills demonstrating a comfort and effectiveness in establishing relationships at C-levels and within cross-functional areas within Fortune 500 companies.
+ Experience with the following industries preferred: Food & Beverage, Retail, Business & Professional Services, Financial Services, Information Technology, Media & Entertainment.
+ Entrepreneurial approach to portfolio management; able to identify opportunities and mange through the sales process.
+ Innovative and collaborative approach to solving problems and overcome barriers impacting client value or growth.
+ Effective oral and written communication skills, with the ability to influence internal and external partners.
+ Ability to gain in-depth understanding of client needs, to develop and execute a client-focused account plan with limited support and guidance.
+ Ability to effectively present products, technical solutions, and financials to clients in a strategic manner.
+ Must be able to work in a virtual environment.
**Qualifications**
Salary Range: $89,250.00 to $150,250.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: ***************************
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
**Job:** Sales
**Primary Location:** United States
**Schedule** Full-time
**Req ID:** 25021826
Business Insurance Client Manager - Commercial Lines
Remote client care manager job
Career Opportunity -
Business Insurance Client Manager
If you are looking for:
An employer that
provides tremendous growth
and invests in your learning
A professional work environment where
teammates
are supportive and accountable
An opportunity to
teach new tools and technology
to your clients and community
Standard working hours, with options for
remote work
and flexible schedules
A competitive salary with
outstanding benefits
A
family-oriented
employer that has been in business for over 60 years
Then we should talk, because we are always looking for:
Self-motivated individuals with an “old-fashioned”
work ethic and positive attitude
Someone with a proven ability to support and potentially lead a
team
A quick learner who can grasp
new concepts & ideas
in a fast paced environment
A client-focused professional
who is able to listen, communicate, and teach technology
Summary
This position is directly responsible for assisting in the production of new accounts and the retention of existing insurance accounts. Provides prompt, efficient, friendly, high-quality service to designated accounts in support of Producer activities. Communicates consistently and positively with clients to reinforce our “Client-first” service philosophy. Builds and maintains good relationships with clients and office staff. Follows agency established procedures and guidelines to perform assigned duties.
Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum Qualifications
2 years insurance experience
NC Department of Insurance Property & Casualty License OR ability to obtain license within the first 30 days of employment
Knowledge, Skills, and Abilities
Ability to discuss, support, and sell insurance products in states where the agency functions.
Ability to use personal computer, calculator, agency automation system, and proficiency in various software programs, including but not limited to Microsoft Office (Word, Excel and Outlook) Applied EPIC, etc.
Must have excellent communication skills; written and verbal.
Must be an assertive self-starter with the ability to influence others.
Must excel at being client focused and able to work in a team-oriented environment
Should have demonstrated effective presentation skills through both verbal and written communication
Supervisory Responsibilities
May have some supervisory responsibilities as the business grows.
Essential Functions
Gathers information and risk management recommendations for new business/renewals
Works closely with Producers on new prospects to maximize success
Conducts periodic service calls for designated accounts
Involves Producer and/or Management on claims, payment problems, loss control, and renewals
Performs special projects at the request of designated clients upon approval of manager
Maintains a concern for timeliness and completeness when interacting with clients, agency and company personnel to minimize potential for errors & omissions claims
Completes applications for designated renewal business and analyzes renewal process with Producer to have a common understanding
Receives phone calls and office visitors requesting quotes, changes to existing coverage and/or new policies. Completes changes/requests within 24 hours of receipt
Reviews existing accounts to determine if additional lines of insurance should be solicited and does so by mail email and/or phone prior to renewal
Receives and reviews all terminations and cancellations to determine action
Handles premium collection through form letters and requests cancellation of policies when necessary
Follows up on outstanding claims and provides assistance in their resolution
Monitors audits done by carriers and manages the Agency's handling of these audits
Maintains continuing education as needed for insurance license
Maintains appropriate professional insurance designation (CIC, CISR, or CPSR)
Performs other functions as assigned by management
Physical Demands
This is primarily a sedentary role; however, some filing is required, which would require the ability to lift files, open filing cabinets and bend or stand, as necessary.
Work Environment
This job operates in a clerical, office setting. This position routinely uses standard office equipment such as computers, phone, copier, filing cabinets and fax machine.
Travel
Occasional travel may be required.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the position. All employees may have other duties assigned at any time.
We are committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Auto-ApplyClient Account Manager - Data Center Services
Remote client care manager job
We are seeking an experienced Client Account Manager with deep familiarity in the data center industry and strong relationships with major tech companies (e.g., Microsoft, Meta, Google) and co-location providers. This role will drive revenue growth by identifying retrofit opportunities for AI infrastructure and positioning our firm as a long-term partner for design-build services. THIS IS A REMOTE OPPORTUNITY
Key Responsibilities:
Develop and manage strategic relationships with key decision-makers at major tech firms and co-location providers.
Identify and qualify retrofit opportunities for AI chipsets in existing data centers.
Collaborate with engineering and construction teams to scope and propose retrofit solutions.
Lead client engagement from initial contact through contract negotiation and project kickoff.
Position the company for future design-build opportunities by demonstrating technical expertise and long-term value.
Maintain a deep understanding of industry trends, especially around AI infrastructure, cooling, power density, and scalability.
Represent the company at industry events, conferences, and client meetings.
Qualifications:
Proven track record in selling data center design and construction services in both retrofit or design-build environments.
Strong network and existing relationships with major tech companies and co-location providers.
Deep understanding of data center infrastructure, including power, cooling, and layout considerations for AI chipsets.
Excellent communication, negotiation, and presentation skills.
Ability to work independently and collaboratively in a fast-paced, technical environment.
Experience with AI infrastructure retrofits or high-density computing environments.
Familiarity with hyperscale data center operations and procurement processes.
Bachelor's degree in engineering, or a related field preferred
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: ****************************************************
Skills and Requirements
- -
Client Account Manager - Data Center Retrofit & Design-Build Services
Remote client care manager job
We are seeking an experienced **Client Account Manager** with deep familiarity in the data center industry and strong relationships with major tech companies (e.g., Microsoft, Meta, Google) and co-location providers. This role will drive revenue growth by identifying retrofit opportunities for AI infrastructure and positioning our firm as a long-term partner for design-build services. **THIS IS A REMOTE OPPORTUNITY**
**Key Responsibilities:**
+ Develop and manage strategic relationships with key decision-makers at major tech firms and co-location providers.
+ Identify and qualify retrofit opportunities for AI chipsets in existing data centers.
+ Collaborate with engineering and construction teams to scope and propose retrofit solutions.
+ Lead client engagement from initial contact through contract negotiation and project kickoff.
+ Position the company for future design-build opportunities by demonstrating technical expertise and long-term value.
+ Maintain a deep understanding of industry trends, especially around AI infrastructure, cooling, power density, and scalability.
+ Represent the company at industry events, conferences, and client meetings.
**Qualifications:**
+ Proven track record in selling data center design and construction services in both retrofit or design-build environments.
+ Strong network and existing relationships with major tech companies and co-location providers.
+ Deep understanding of data center infrastructure, including power, cooling, and layout considerations for AI chipsets.
+ Excellent communication, negotiation, and presentation skills.
+ Ability to work independently and collaboratively in a fast-paced, technical environment.
+ Experience with AI infrastructure retrofits or high-density computing environments.
+ Familiarity with hyperscale data center operations and procurement processes.
+ Bachelor's degree in engineering, or a related field preferred
Senior Principal Security Client Partner
Remote client care manager job
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
Your day at NTT DATA
As a Senior Principal Security Client Partner at NTT DATA, you'll utilize your advanced expertise to identify, develop, and close managed service and outsourcing deals. By collaborating with service teams and using your consulting-led sales skills, you'll become a trusted advisor for our clients, guiding them through the intricate landscape of managed cloud services. Your day will involve working directly with clients, helping them understand the value we bring and ensuring they transform into long-term managed services clients.
You'll build and nurture strong relationships with stakeholders at various levels, diving deep into client needs and industry specifics to align our solutions with their business outcomes. You'll lead the charge in constructing managed services deals, negotiating terms, and ensuring that both our clients and we achieve win-win outcomes. Your role involves working cross-functionally with internal teams such as client managers, pre-sales architects, and delivery teams to ensure seamless integration and customer satisfaction.
Besides driving the sales process, you'll contribute to the growth of our services practice by sharing best practices and insights with both internal teams and clients. You'll maintain a high level of service knowledge to facilitate meaningful conversations and address any objections related to moving to managed services solutions. Your ability to craft commercial solutions that meet clients' needs while achieving our business goals is crucial.
Additionally, you'll manage a pipeline of opportunities, ensuring all proposals are tracked, managed, and delivered on time. By collaborating closely with cross-functional teams, you'll implement opportunity plans, provide regular check-ins with primary contacts, and ensure DATA is accurate for insightful sales reporting. Your efforts will help us convert clients to managed services clients, leading to multi-year renewals and fostering deeper client relationships.
To thrive in this role, you need to have:
* An in-depth understanding of cybersecurity concepts, threats, and common vulnerabilities.
* Familiarity with a wide range of security solutions and best practices for securing networks and systems.
* Expertise in positioning our service offerings across Managed Services, Support Services, Consulting Services, and Technical Services.
* Strong knowledge of IT infrastructure components such as servers, storage, virtualization, and DATA centers.
* The ability to articulate the value of standardized, centralized, and optimized services from a business outcome perspective.
* Significant business acumen with the ability to conduct strategic client conversations involving financial metrics.
* Proven problem-solving skills and a client-centric approach.
* Excellent negotiation skills to craft beneficial solutions for both the client and our company.
* A bachelor's degree in a technical or sales field, or equivalent experience.
Workplace type:
Remote Working
About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from *************** email address. If you suspect any fraudulent activity, please contact us.
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