Client care manager jobs near me - 474 jobs

About the Company We're a team of passionate gamers and advertising innovators united by a shared vision: transforming how brands authentically connect with the world's most engaged audiences. As the global leader in intrinsic in‑game advertising, Frameplay is revolutionizing the intersection of gaming and marketing. We create seamless advertising experiences that enhance rather than disrupt gameplay, delivering measurable results for brands while respecting the gaming community we're part of and keeping gamers engaged with their favorite games! Based in the Bay Area, California, with remote‑friendly opportunities worldwide, you'll have the opportunity to shape an emerging industry while working with breakthrough technologies in gaming and AdTech. We're committed to fostering both professional growth and personal development, offering the chance to innovate alongside industry experts who are defining the standards for in‑game advertising. About the Role As a Client Partner at Frameplay, you'll be at the forefront of redefining how brands connect with gamers through authentic, immersive in‑game experiences. You'll manage a portfolio of agency and brand partners - from initial outreach to campaign activation - helping them understand the power of Frameplay's technology and the impact of native in‑game placements. This is a high‑visibility, high‑growth role for someone who thrives at the intersection of media strategy and technology. You'll collaborate closely with our product, tech, and operations teams to bring campaigns to life, delivering measurable results for clients and meaningful experiences for players. Whether you're building new relationships or growing existing ones, your work will directly shape how the world's most innovative brands show up in gaming. Role Responsibilities Manage the full sales cycle from prospecting, pitching, and proposal creation to negotiation and close, focusing on both agency and brand‑direct opportunities. Serve as the primary contact for clients, ensuring smooth campaign delivery and high satisfaction throughout the partnership lifecycle. Build and maintain strong relationships with key agency teams and decision‑makers across media, strategy, and innovation. Translate client goals into actionable in‑game solutions, collaborating with internal teams to deliver exceptional creative and performance outcomes. Represent Frameplay at client meetings, industry events, and conferences to drive visibility and evangelize intrinsic in‑game advertising. Maintain an accurate pipeline and forecasting discipline using CRM tools (Salesforce experience a plus). Contribute to the ongoing evolution of Frameplay's go‑to‑market strategy through feedback, insight sharing, and collaboration with leadership. Your Skills and Experience 3+ years of experience in advertising, media sales, or account management (gaming or digital media preferred). Proven success managing client relationships and driving revenue through consultative, solution‑oriented selling. Excellent communication and presentation skills - comfortable engaging C‑level decision‑makers and cross‑functional stakeholders. A self‑starter who is detail‑oriented, organized, and thrives in a fast‑moving, collaborative environment. Genuine curiosity and passion for gaming, innovation, and new media formats. Ability to work within a highly collaborative, dynamic environment. Preferred Additional Qualifications Gaming background Ad Tech background Agency side experience Benefits/Reasons to work at Frameplay Receive a competitive salary, and attractive benefits package Be a thought leader and advocate for the partners we work with and the in‑game ads ecosystem Make your mark on a quickly evolving industry, in which Frameplay is leading the charge Join a progressive, open‑minded company Work in the games‑tech industry, one of the fastest growing in all of tech! This position is a Remote position, and we will consider applicants in the Eastern (EST), Central (CST) and West (PST) Time Zones. We honor pay transparency, and the base compensation range for this position is $100,000 - $150,000 plus commissions, a suite of employee benefits, paid time off, and a 401(k) plan. Actual compensation will vary based on qualifications, level, experience, and location. Frameplay is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations, we can help ensure you have a comfortable and positive interview experience, please let us know. #J-18808-Ljbffr

Client Partner, Media Alliances page is loaded## Client Partner, Media Allianceslocations: New York: San Franciscotime type: Full timeposted on: Posted Todayjob requisition id: JR011840**LiveRamp is the data collaboration platform of choice for the world's most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases-within organizations, between brands, and across its premier global network of top-quality partners.****Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.****You will:*** Grow and maintain relationships and revenue with our top Media and Publisher clients, Director level and above (C-suite)* Exceed sales goals on a consistent basis* Outline strategy for the growth of partnership with our top Media and Publisher clients* Effectively liaise internally with all internal stakeholders at the forefront of emerging LiveRamp solutions* Contribute to the overall LiveRamp Media and Publisher strategy based on client needs and industry experience**Your team will:*** The Media and Publisher team is responsible for the growth of our vertical within LiveRamp, as well as maintaining an effective partner ecosystem for our brand counterparts.**About you:*** 10-15 years Enterprise sales experience, ideally in sell side Media or Publishing partnerships. SAAS background a plus.* Act as the CEO of your book of business.* Be charged as the quarterback on a list of named accounts.* For current clients, be responsible for all revenue, renewal, variable spending, overage spending, whitespace of that account.* Experience navigating complex organizations (Fortune 500)* Exceptional communication skills. Both verbal and written.* Be super independent and self sufficient, needing little management, only coaching and mentorship.* History of exceeding revenue and sales goals* Thorough knowledge of the Media and Publisher landscape* Type S(tartup) personality: smart, ethical, friendly, hard-working and proactive (no exceptions).**Bonus Points:*** Experience with Identity, Connectivity or Measurement solutions The approximate annual base compensation range is $154,000 to $181,000. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, geography, as well as internal equity among our team.## Benefits:* People: Work with talented, collaborative, and friendly people who love what they do.* Fun: We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.* Work/Life Harmony: Flexible paid time off, paid holidays, options for working from home, and paid parental leave.* Comprehensive Benefits Package: LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives. Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more.* Savings: Our 401K matching plan-1:1 match up to 6% of salary-helps you plan ahead. Also Employee Stock Purchase Plan - 15% discount off purchase price of LiveRamp stock (U.S. LiveRampers)* RampRemote: A comprehensive office equipment and ergonomics program-we provide you with equipment and tools to be your most productive self, no matter where you're located## *LiveRamp's mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles-one that informs how we hire, train, and grow our global team across nine countries and four continents. Click to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp.*LiveRamp is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance.**California residents**: Please see our for more information regarding how we collect, use, and disclose the personal information you provide during the job application process.**To all recruitment agencies**: LiveRamp does not accept agency resumes. Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location. LiveRamp is not responsible for any fees related to unsolicited resumes.LiveRamp is the data collaboration platform of choice for the world's most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases-within organizations, between brands, and across its premier global network of top-quality partners.Hundreds of global innovators, from iconic consumer brands and tech giants to retailers, financial services, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements. LiveRamp is based in San Francisco, California with offices worldwide. Learn more at LiveRamp.com. #J-18808-Ljbffr

This role works closely with Care Team Operations, Clinical Operations, Behavioral Health clinicians (LMFT/LCSW/LPCC), Community Health Workers (CHWs), Compliance, Finance (for authorizations), Care Operations Associates, and external partners including hospitals, primary care providers, behavioral health agencies, housing providers, and community-based organizations. Responsibilities Serve as the primary point of contact for assigned members with behavioral health and psychosocial complexity, building trust through consistent, trauma-informed engagement. Conduct comprehensive, holistic assessments addressing behavioral health, substance use, functional status, social determinants of health, safety risks, and care gaps. Develop, implement, and maintain person-centered care plans that integrate behavioral, medical, and social goals; update plans following transitions of care or changes in condition. Coordinate services across the continuum of care, including behavioral health providers, primary care, hospitals, housing supports, transportation, social services, and community-based organizations. Conduct required in-person home or community visits based on acuity, risk stratification, and payer requirements. Support Transitions of Care (TOCs) by completing timely follow-up, coordinating post-discharge services, and reinforcing discharge instructions and medication understanding. Utilize motivational interviewing, behavioral coaching, and health education to promote engagement, adherence, self-management, and long-term member stability. Identify, escalate, and address behavioral health risks, safety concerns, service delays, benefit lapses, and environmental barriers using HHN escalation protocols. Coordinate and track referrals, appointments, transportation, and follow-ups to ensure continuity and timeliness of care. Maintain accurate, timely, and audit-ready documentation of all assessments, encounters, and interventions in eClinicalWorks (ECW) and other HHN systems. Meet or exceed HHN and health plan productivity standards, including outreach cadence, encounter requirements, documentation timeliness, TOC completion, and quality measures. Actively participate in multidisciplinary case reviews, care conferences, team huddles, and escalations with nurses, behavioral health clinicians, CHWs, care operations, and compliance. Assist members with plan navigation, eligibility redeterminations, social service applications, housing resources, and crisis intervention support. Communicate professionally with members and care partners using HHN-approved channels, including phone, RingCentral, secure messaging, and SMS workflows. Contribute to continuous quality improvement efforts by identifying workflow gaps, documenting barriers, and sharing insights to improve care delivery. Uphold confidentiality and comply with all HIPAA, Medi-Cal, ECM, and payer regulatory requirements. Remain flexible and responsive to member needs, including field-based work and engagement in community settings. Skills Required Bilingual (English/Spanish) proficiency required to support member engagement and care coordination. Strong ability to build rapport and trust with diverse, high-need member populations. Proficiency in using eClinicalWorks (ECW), Google Suite (Docs, Sheets, Drive), RingCentral, and virtual communication tools. Ability to interpret and use PowerBI dashboards, reporting tools, and payer portals. Demonstrated skill in conducting holistic assessments and developing person-centered care plans. Experience with motivational interviewing, trauma-informed care, or health coaching. Strong organizational and time-management skills, with the ability to manage a complex caseload. Excellent written and verbal communication skills across in-person, telephonic, and digital channels. Ability to work independently, make sound decisions, and escalate appropriately. Knowledge of Medi-Cal, SDOH, community resources, and social service navigation. High attention to detail and commitment to accurate, audit-ready documentation. Ability to remain calm, patient, and professional while supporting members facing instability or crisis. Comfortable with field-based work, home visits, and interacting in diverse community environments. Cultural humility and demonstrated ability to work effectively across populations with varied lived experiences. Competencies Member Advocacy: Champions member needs with urgency and integrity. Operational Effectiveness: Executes workflows consistently and flags process gaps. Interpersonal Effectiveness: Builds rapport with diverse populations. Collaboration: Works effectively within an interdisciplinary care model. Decision Making: Uses judgment to escalate or intervene appropriately. Problem Solving: Identifies issues and creates practical, timely solutions. Adaptability: Thrives in a fast-growing, startup-style environment with evolving processes. Cultural Competence: Engages members with respect for their lived experiences. Documentation Excellence: Produces accurate, timely, audit-ready notes every time. Strong empathy, cultural competence, and commitment to providing individualized care. Ability to work effectively within a multidisciplinary team environment. Exceptional interpersonal and communication skills, with a focus on building trust and rapport with diverse populations. Job Requirements Education: Bachelor's degree in Social Work, Psychology, Public Health, Human Services, or related field. Licensure: Licensed LMFT, LCSW, LPCC.; certification in care coordination or CHW training is a plus. Experience: 1-3 years of care management or case management experience, preferably with high-need Medi-Cal populations. Experience in community-based work, homelessness services, behavioral health, or SUD settings strongly preferred. Familiarity with Medi-Cal, ECM, and community resource navigation. Travel Requirements: Regular travel for in-person home or community visits (up to 45%). Physical Requirements: Ability to perform home visits, climb stairs, sit/stand for prolonged periods, and lift up to 20 lbs if needed.

will be fully remote and can be hired anywhere in the continental U.S. The Client Experience & Loyalty manager will drive the strategic development, operational execution and ongoing client experience lifecycle to increase customer satisfaction, loyalty, and lifetime value, as well as reduce churn. This role sits at the intersection of marketing, sales, service, and revenue operations, collaborating across internal teams to deliver go-to-market programs and the Optiv Promise. The primary goal is to build long-term relationships with clients to develop ongoing business and increase client satisfaction. How you'll make an impact * In partnership with the GTM team, own the voice of the client across all channels and touchpoints and serve as the point of contact for high-value or at-risk clients * Manage client satisfaction surveys. Use data to drive continuous improvement in client interactions and service delivery * Build an ongoing feedback framework to collect and assess feedback and provide ongoing improvements * Increase referral rate, i.e., client's willingness to recommend/refer Optiv * Expand existing Client Loyalty program to improve lifetime experience * Analyze customer data to track client behavior preferences and feedback to identify trends and opportunities * Foster a culture centered around client advocacy, responsiveness, and continuous improvement * Collaborate with enablement teams to ensure alignment of training offerings * Partner with finance and revenue teams to understand ROI of client retention strategies * In partnership with Sales and Enablement, operationalize and track the Optiv Promise * In partnership with the Portfolio Manager, stay on top of industry trends, technology, and client requirements to inform strategic direction * Monitor client engagement trends to identify attrition risks early * Implement best practices for onboarding, adoption, and customer lifecycle management * Collaborate with Marketing to provide recommendations on client events and provide executive support * Collaborate with Client Advisory teams to receive client feedback on existing offerings, understand customer adoption and client satisfaction, receiving and managing field feedback * Performs other duties as assigned * Complies with all policies and standards What we're looking for * Bachelor's Degree preferred or a related field * 4-7 years proven customer-facing sales, relationship management, escalation management, or customer success experience, preferably within the cybersecurity industry * Confident leading meetings with external executive stakeholders, making and influencing decisions, documenting progress, and resolving issues quickly and collaboratively * Familiarity with Salesforce Reporting, Dashboards, CPQ, and Opportunities is preferred * Experience in untangling complex processes, and providing succinct, data-driven recommendations to leaders * Proven success in building and maintaining relationships with senior leaders * Ability to clearly articulate information into simple, digestible, and actionable messages across all levels of the company, including the executive team, and bring people on the journey #LI-SM #LI-Remote What you can expect from Optiv * A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups. * Work/life balance * Professional training resources * Creative problem-solving and the ability to tackle unique, complex projects * Volunteer Opportunities. "Optiv Chips In" encourages employees to volunteer and engage with their teams and communities. * The ability and technology necessary to productively work remotely/from home (where applicable) EEO Statement Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law. Optiv respects your privacy. By providing your information through this page or applying for a job at Optiv, you acknowledge that Optiv will collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Optiv's selection and recruitment activities. For additional details on how Optiv uses and protects your personal information in the application process, click here to view our Applicant Privacy Notice. If you sign up to receive notifications of job postings, you may unsubscribe at any time.

Make a difference. Be happy. Grow your career. Client Partnership Executive (CPE) The Client Partnership Executive (CPE) is a trusted advisor and executive to Nordic's valued clients: building strong relationships (both deep and wide), becoming a consistent on-site presence and representative of Nordic, providing responsive and high-quality customer service, prospecting and developing and adopting a dedicated focus to the expansion of Nordic services and solutions within new accounts. The CPE will also demonstrate Nordic's maxims with enthusiasm, optimism and courage. Key Responsibilities The CPE will have the following key responsibilities which include, but are not limited to: Client Engagement Primary focus on supporting current long-term relationships for a select number (typically 4-10); serving as a trusted advisor to potential Nordic clients Serving as the primary executive contact for clients (C-level, Vice President, and IT Directors) Listening carefully to both marketplace and client's needs and cross-selling Nordic's services to develop solutions that successfully meet client's expectations and needs Analyzes and understands client business challenges, identifying and aligning solutions to those challenges Engages and owns complex sales opportunities, providing the highest quality of customer service, while maintaining exceptional client relationships Ensuring accountability of client contract compliance Using industry expertise, provide consultative thought leadership to client partners in sales and ongoing account management conversations Leading and co-leading calls and onsite visits with clients to identify and develop opportunities Traveling to sites and conferences to support existing relationships and foster new business opportunities and relationships Sales Leadership Displays leadership skills that best represents Nordic both internally and externally Demonstrating a high sense of urgency, ability to independently identify, develop, drive and manage complex opportunities through closing Providing day-to-day management and Nordic team leadership, including responsibility for performance management Developing relationships and partnering collaboratively across Nordic's home office team to support the needs of the organization Maintains accurate data regarding sales and opportunity activities in Salesforce Partnering successfully with Nordic's extended team on all aspects of strategic opportunities Coordinating client engagement needs with other members of the Nordic team members Speaking clearly to Nordic's differentiators in the industry and to each of Nordic's services and their value Owning coordination, creation and delivery of customized proposals in response to client RFP and solution requests Developing and managing a pipeline of opportunity to satisfy metrics Representing Nordic at industry conferences and events Creating and adhering to internal documentation guidelines to track and maintain client leads, account plans, client communications, and client contacts in CRM and ensuring its compliance Skills and Experience 12+ years' relevant business experience. Bachelors degree, or equivalent experience, required. Masters degree preferred 8+ years' client management and/or sales experience 5+ years' experience in the healthcare market. Proven professional services sales experience in healthcare preferred Proven aptitude in Digital Health & Transformation, Performance Improvement, Managed Services and EHR/ERP services Must demonstrate and embody Nordic's maxims Strong capability to originate, develop and close multi-offering, multi-year, enterprise level engagements exceeding $3M+ in TCV Proven track record of achieving and/or exceeding annual targets Strong track record of building, developing, and maintaining client relationships at all levels of a healthcare organization Proven resilient and tenacious aptitude and capacity to drive customer success and happiness Experience working in a fast paced, solutions-oriented environment where anticipation of client needs is a frequent occurrence Demonstrated ability in conceptualizing both problems and solutions, and converting concepts to actions in a way that is compelling for clients and actionable by team members Proven success in customer service or account management, preferably in a professional services sales capacity Experience successfully managing a set of clients, including forecasting, opportunity and account management, sales strategy, solutions and value-based selling, and financial reviews Effective communication skills, both internally and with customers Additional Details Remote position Travel up to 60% of the time Must be accessible and available to perform work functions at any time, including nights, weekends and holidays #LI-MF1 Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.

The Director of Client Partner acts as the strategic lead across a portfolio of roughly $10M+ of complex enterprise B2B accounts, reporting directly to the SVP of Client Experience. This role is responsible for shaping and driving strategic account plans, delivering exceptional consulting solutions, and ensuring the long-term success of client relationships. The Director of Client Partner is the trusted advisor and advocate for clients, responsible for aligning client business objectives with Zaelab's capabilities and driving account growth through cross-functional collaboration. This includes developing multi-year digital roadmaps and guiding clients through modernization initiatives across platforms such as commercetools, SAP, ServiceNow, and BigCommerce. The ideal candidate brings strategic thinking, commercial acumen, and client relationship mastery. They possess deep experience in managing complex client portfolios in a professional services or consulting environment and excels at balancing strategic vision with day-to-day delivery excellence. They are skilled at working with senior stakeholders within large, matrixed organizations and effectively connecting business goals to technical ecosystems. They demonstrate strong understanding of B2B commerce, ERP modernization, and enterprise workflow orchestration. Your Key Responsibilities: Account Leadership: Drive strategic direction of accounts and participate in quarterly and annual planning processes. Effectively forecast and manage the business for growth and profitability. Assess any potential risks in collaboration with teams internally and find ways to mitigate risk. Partner with Zaelab leadership and team leads to influence solutions driving toward a shared direction and assist in creating new strategic capabilities. Showcase business capabilities and product presentations to continue to drive innovative thought leadership. Partner with leadership to tell the Zaelab story as the market and our capabilities evolve. Account Management: Be directly accountable for the revenue on all Zaelab accounts within your portfolio, ensuring that Zaelab stays on or ahead of its financial targets. Oversee the management of all portfolio accounts, participating directly in servicing clients where needed and being the first point of escalation. Monitor client satisfaction and ensure that the optimal team is servicing each account. Supervise all ongoing forecasting and monthly invoicing activities and ensure that information is accurate and up to date according to our SOWs. Serve as the client lead within the portfolio. Ensure the work meets client objectives and exceeds their expectations. Be proactive and act as a sounding board for clients. Negotiate and secure profitable account compensation, including time and material projects, retainers, fixed-fee and any other types of arrangements. Successfully onboard new clients when any new business is won. Partner closely with delivery teams to ensure strong margin performance, predictability, and ongoing alignment with client expectations. Business Strategy: Be a consultative partner to our clients, identifying areas of their business that require transformation or modernization. Leverage this strategic thinking to seek out new growth opportunities within your client portfolios, leveraging experts across our business to showcase capabilities and demonstrate thought-leadership. Maintain an active backlog of strategic pursuits to drive pipeline and organically build the top line revenue of the business. Demonstrate expertise in enterprise B2B digital ecosystems. Connect technology investments to measurable business outcomes such as revenue growth, customer enablement, cost savings, and operational efficiency. Develop executive-ready recommendations and business cases to guide long-term decision making. Collaboration: Work closely with and coordinate multiple organizational layers and stakeholders both internally and externally. Foster collaborative working relationships with internal business groups, and interface with clients, partners, end users, and external stakeholders to understand their needs and incorporate feedback. Collaborate cross-functionally with business development, marketing, experience, technology and engineering leaders to gain market, and competitive insights, and translate that into outcomes that drive unique value propositions, differentiation, and market share growth. Requirements +8 years of experience in consulting, account management or strategic client services roles, ideally within a consulting, digital, or technology services environment. Proven experience managing complex, multimillion-dollar accounts and working with C-suite stakeholders. Demonstrated expertise in driving strategic growth within a portfolio of existing or new accounts. Ability to identify transformation opportunities, articulate modernization strategies, and navigate multi-stakeholder decision-making environments. Strong decision-making skills and the ability to have difficult conversations with confidence and poise are a must. Comfortable operating in a high growth, entrepreneurial environment, is flexible and agile as business needs and goals shift Demonstrated knowledge of and passion for the industry. Familiarity with composable commerce platforms, workflow automation tools, ERP modernization programs, and digital experience ecosystems is a significant asset. Ability to confidently persuade, present and champion ideas. Demonstrating organization, time management, and multi-tasking skills. Exceptional written and verbal communication skills. Solid negotiation skills.Experience structuring strategic engagements across T&M, fixed-fee, and retained team models. The ability to travel is required. Bachelor's degree, preferably in business management or administration, marketing, information technology, communications, public relations or related fields. Benefits Unlimited Vacation/PTO Full Health Benefits and 401k Fixed Percentage Plan (USA only) RRSP (Canada) Fully remote and distributed teams Paid Parental Leave Ongoing training and education opportunities 0% Bureaucracy Culture - Focus is on responsibilities, not title Like what you see but don't meet every requirement? Apply anyways! Studies have shown that various groups (women and people of colour) are less likely to apply to jobs unless they meet every requirement. At Zaelab, we're committed to building and fostering an inclusive accessible environment, where all employees feel valued, respected and supported. We are dedicated to creating a culture with a diversity of talented individuals who join, stay, and work in an environment that enables them to thrive. Zaelab is proud to be an equal-opportunity employer. We are committed to providing accommodations. If you require accommodation, we will work with you to meet your needs. We use E-Verify to confirm the identity and employment eligibility of all new USA hires. Please rest assured that we'll treat any information you share with us with the utmost care, only use your information for recruitment purposes and will never sell it to other companies for marketing purposes. Please review our privacy policy for future information LINK

Smadex is the most advanced mobile-first programmatic solution for mobile user acquisition, performance CTV, and mobile retargeting. Trusted by leading advertisers across the globe, our AI-powered technology drives performance for top mobile gaming companies and high-growth brands. Founded in Barcelona in 2011 and acquired by Entravision (NYSE: EVC) in 2018, Smadex operates with a multicultural, globally distributed team and a culture defined by innovation, accountability, and growth. Client Growth Manager - Americas TEXAS | Full Time Summary To help us maintain & advance our strong position in the industry, Smadex is looking for a growth-oriented Client Growth Manager to lead and develop a portfolio of clients across North America. This is a remote position in the US. Your mission: As a Client Growth Manager, you will own a portfolio of North American clients and serve as their primary strategic partner. Your focus: drive measurable revenue growth, deepen client relationships, and consistently unlock new scale opportunities through cross-sells and up-sells. You will thrive here if you: Have a sharp eye for identifying growth initiatives to expand your portfolio of business Enjoy building long-standing customer relationships. Are energized by the evolving ad tech world, are adaptable, and thrive in a fast-paced dynamic team. Consider a growth-oriented mindset part of your DNA. Your day to day activities to enable customer growth include monitoring the performance of user acquisition, retargeting & CTV campaigns, collaborating closely with Sales & Ad Operations teammates to ensure alignment with client goals and performance, and spotting opportunities to expand and scale budgets. More about what you will do: Own and grow a portfolio of direct clients and agencies across diverse verticals, with clear accountability for revenue expansion, retention, and relationship health. Proactively manage portfolio performance: monitor daily KPIs, analyze UA/retargeting/CTV trends, and partner closely with AdOps to recommend optimizations aligned to client goals. Lead high-value client touch points: run weekly/bi-weekly check-ins, share performance insights, set next steps, and build confidence through consistent, proactive communication. Identify and activate growth opportunities: anticipate client needs, propose upsell/cross-sell solutions, and leverage Smadex capabilities to expand spend. Serve as the voice of the client internally: escalate blockers early, collaborate with Sales, AdOps, Product, and GCE teams, and ensure smooth execution across workflows. Produce and present strategic reviews including QBRs, wrap-ups, and post-mortems with clear recommendations and data-driven insights. Manage monthly billing and reconciliation including spend confirmations, dispute resolution, and revenue forecasting hygiene. Represent Smadex externally: travel for client meetings and industry events to strengthen partnerships and unlock new opportunities. Daily tools used: Google Suite, PowerBI (Microsoft Fabric) Slack, Salesforce, Smadex DSP. Benefits Competitive base salary + performance-driven incentive plan Flexible working hours & remote-first work environment Professional development and clear career pathing Highly engaged leadership and supportive team culture Comprehensive medical, dental, and vision benefits + 401(k) International travel opportunities Summer Fridays Inclusive, collaborative culture built on accountability and innovation Skills and Requirements 2-3+ years of Account Management, Client Growth, or equivalent experience, ideally within a DSP or mobile-focused programmatic environment. Strong programmatic knowledge including MMPs, tracking links, postbacks, APIs, SKAN/ATT, and DSP/SSP ecosystem familiarity. Exceptional communication skills (written and verbal) are mandatory Analytical strength and operational discipline: ability to identify trends, prioritize effectively, and manage multiple clients with organized rigor. Proactive, self-motivated growth mindset: you anticipate, communicate early, and drive solutions forward. Strong negotiation skills and confidence in managing client expectations. Comfort working across global time zones (particularly Smadex Barcelona HQ) and collaborating with multicultural teams. Ability and willingness to travel (valid passport required). *Please note that we do NOT provide VISA sponsorship. Candidates without a legal permit to work in the United States will not be considered. POSITION TYPE/EXPECTED HOURS OF WORK This is a Full Time position. Actual schedule and hours may vary. SUPERVISORY RESPONSIBILITY Reports directly to Sr. Director Client Growth- US Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Entravision Communications Corporation participates in the E-Verify system operated by the US Department of Homeland Security and the Social Security Administration and will use E-Verify to confirm work eligibility for all new hire employees. Entravision Communications is an Equal Opportunity Employer. We encourage women and minorities to apply

Join one of the nation's leading and most impactful health care performance improvement companies. Over the years, Health Catalyst has achieved and documented clinical, operational, and financial improvements for many of the nation's leading healthcare organizations. We are also increasingly serving international markets. Our mission is to be the catalyst for massive, measurable, data-informed healthcare improvement through: Data: integrate data in a flexible, open & scalable platform to power healthcare's digital transformation Analytics: deliver analytic applications & services that generate insight on how to measurably improve Expertise: provide clinical, financial & operational experts who enable & accelerate improvement Engagement: attract, develop and retain world-class team members by being a best place to work Role: Client Strategy Manager Team: Upfront Products Location: US Remote Travel: none anticipated **This position is currently not eligible for visa sponsorship** Position Overview In this role, the Senior Client Strategy Manager owns the strategic partnership for a portfolio of complex enterprise clients with a clear focus on retention, satisfaction, and expansion. You will operate as a trusted advisor to executive client leaders, define measurable goals, maintain an enterprise strategic roadmap, and ensure Upfront work stays aligned to client priorities and outcomes. You track progress against goals, document results, and translate work into an executive-ready value narrative that supports renewals and growth. You will monitor and improve overall client health using qualitative and quantitative signals (e.g., KLAS, NPS, adoption trends), coordinate cross-functional teams to deliver against priorities, and proactively manage risks. This is a senior, high-ownership role requiring strong executive presence, comfort facilitating difficult conversations, and the ability to operate independently-escalating and aligning leadership when needed. What you'll own in this role Retention, satisfaction, and expansion outcomes: Drive a clear plan for renewal readiness, value realization, and growth; identify and pursue opportunities to expand impact and increase CARR. Executive partnership & stakeholder management: Lead executive-level QBRs/EBRs and strategic operating cadences-bringing insights, recommendations, progress to goals, risks, and decisions required. Build and maintain stakeholder relationships that deepen trust, reduce single-thread risk, and drive alignment at the VP/SVP/C-suite level. Measurable goals & success plans: Establish and track measurable client goals, define what success looks like, and maintain a documented plan that delivers outcomes within defined timelines. Client health management: Support renewals and expansion by measuring and improving client health through adoption, sentiment, delivery performance, and experience signals (e.g., KLAS/NPS). Proactively create and run action plans to address risks early. Cross-functional orchestration: Align Product, Delivery/Implementation, Support, Analytics, and Sales around client priorities; ensure commitments and issue resolutions are clear, owned, and delivered. Drive timely and well informed decisions and follow-through. Account planning & CRM excellence: Maintain robust account plans in the CRM (objectives, strategy, stakeholders, renewals, risks, and engagement history) to track progress, milestones, and results for visibility and executive reporting. Commercial fluency: Partner with Sales and Leadership on renewal and expansion motions; help shape the narrative and plan based on demonstrated outcomes and client priorities. Team leadership (without direct reports): Model best practices and mentor peers through structured planning, crisp communication, and strong customer judgment. What you bring to this role: 7+ years of experience in Client Success / Account Management / Client Strategy / Healthcare Consulting (B2B SaaS preferred), including 3+ years supporting enterprise customers with complex stakeholder environments. Demonstrated success improving retention and satisfaction while identifying and driving expansion opportunities (increasing CARR); comfort partnering on renewals and navigating commercial conversations. Proven ability to lead executive-facing communications (VP/SVP/C-suite), facilitate QBRs/EBRs, and drive alignment and decisions across diverse stakeholders. Strong cross-functional leadership skills-able to drive progress through influence, structure, and follow-through in ambiguous situations. Comfort managing escalations and ensuring support issues are resolved with high-quality communication and accountability. Excellent written and verbal communication, including executive-ready storytelling and strong meeting facilitation. Strong organizational discipline (documentation, CRM hygiene, operating cadence, and stakeholder management). Healthcare experience required, including familiarity with healthcare delivery operations and comfort collaborating with clinical, operational, and IT stakeholders. Healthcare technology (EHR systems and integrations e.g., Epic, Oracle Health/Cerner, MEDITECH ) and/or patient engagement experience preferred. Skill and Ability Requirements Retention & growth: Renewal readiness, retention outcomes, and contribution to expansion pipeline and increased CARR. Client health & experience: Improved client health trends and experience signals (including proactive risk reduction). Value realization: Measurable goals achieved, tracked, and communicated in QBRs and executive narratives. Operational excellence: Consistent cadence, clear documentation, strong follow-through, and cross-functional alignment. Support experience: Timely, accountable issue tracking and resolution with clear client communication. Information Security and Compliance Responsibilities: Maintain compliance with training directives required by the organization pertaining to Information Security, Acceptable Use Policy and HIPAA Privacy and Security. Adhere to and comply with the organizations Acceptable Use Policy. Safeguard information system assets by identifying and reporting potential and actual security events to the organizations Security and Compliance Officers. NOTE: This job description is not intended to be all-inclusive. Applicants may perform other related duties as negotiated to meet the ongoing needs of the organization. The above statements describe the general nature and level of work being performed in this job function. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned by Health Catalyst. Studies show that candidates from underrepresented groups are less likely to apply for roles if they don't have 100% of the qualifications shown in the job posting. While each of our roles have core requirements, please thoughtfully consider your skills and experience and decide if you are interested in the position. If you feel you may be a good fit for the role, even if you don't meet all of the qualifications, we hope you will apply. If you feel you are lacking the core requirements for this position, we encourage you to continue exploring our careers page for other roles for which you may be a better fit. At Health Catalyst, we appreciate the opportunity to benefit from the diverse backgrounds and experiences of others. Because of our deep commitment to respect every individual, Health Catalyst is an equal opportunity employer.

The Client Experience Manager I is responsible for aligned Application Services clients and their experience throughout the duration of their contract. Manage all operational aspects of aligned clients, inclusive of but not limited to: daily Support case review, project management for upgrades and ancillary solution projects, and client relationship management. Build and maintain strong relationships with clients to understand their needs and expectations. Drive client outcomes while working with cross-functional teams. Develop and implement the roadmap strategy, operations, and communications to improve the overall client experience. Design, communicate, and implement comprehensive, executable project plans, status reports and documentation that meet the needs of cross-functional stakeholders. Monitor progress and performance of Support cases; take action to resolve operational problems and minimize delays. Identify, develop, and gather the resources to resolve complex Support issues and active projects. Establish strong formal and informal networks with cross-functional partners to drive engagement and ensure changes are understood / accepted across the organization. Lead meetings and provide appropriate documentation from agendas and tasks through to lessons learned. Travel to client sites on an as needed basis. Approximately 25% expected travel. Perform other duties that support the overall objective of the position. Education Required: Bachelor's Degree. Or, any combination of education and experience which would provide the required qualifications for the position. Experience Required: 6+ years experience in Project Management, Account Management and/or Support. Demonstrated experience in continuously improving processes to drive measurable outcomes. Extensive knowledge and experience with leading complex projects and process improvement initiatives. Healthcare IT Project Management experience is a plus. License/Certification Required: PMP Certification, NextGen Solution Certifications are a plus. Knowledge, Skills & Abilities: Knowledge of: Application of principles, concepts, practices, integration, scope, and time management standards of project management. Skill in: Leadership and collaboration skills. Effective communication and interpersonal skills. Detail orientated; strong analytical thinker with a willingness to share knowledge and mentor others. Aptitude for assessing information critically, recognizing trends and able to recommend ideas for improvement and process innovation. Strong conflict resolution skills and ability to deliver difficult messages while instilling a sense of partnership and trust with the client. Emotional intelligence. Ability to: Use influence to drive projects and support cases to successful completion. Communicate, influence, establish trust, and demonstrate results with multiple stakeholder groups will be critical to success for this position. Navigate organizations to get things accomplished; autonomously lead and operate projects and execute independently. Balance competing priorities and multiple projects in a fast-paced environment. Strong ability to gauge business needs and requirements to prioritize work and workflow. Be passionate about contributing to an organization focused on continuously improving client experiences. The company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description About the Client Partner role This role can be in our Boston office or Remote for those outside of MA The Client Partner (CP) is Verndale's strategic advisor and business development leader for key clients. Managing a focused portfolio of high-value clients, the CP owns the commercial relationship, account growth strategy, and executive engagement, while coordinating with the Practice leadership to ensure client success. Client Partners focus on expansion, multi-practice penetration, and long-term value creation. Responsibilities Manage a portfolio of 7-10 high-value accounts (>$500K annual targets). Serve as the trusted advisor to client executives, building multi-threaded senior relationships. Develop and maintain Account Growth Plans with strategies for expansion, revenue growth, and cross-practice adoption. Proactively identify opportunities, frame Verndale solutions, and lead pursuit processes with Practices and Sales. Lead Quarterly Business Reviews (QBRs) and executive briefings to reinforce value and uncover new needs. Own commercial accountability: renewals, contract negotiations, pricing, and pipeline growth. Collaborate with Project/Engagement Managers to ensure delivery performance supports growth opportunities. Act as the client's advocate within Verndale, ensuring their evolving needs are addressed. Contribute to the Client Partner community, sharing insights and mentoring colleagues. Up to 50% travel. Qualifications Bachelor's degree in business, technology, or related field; MBA preferred. 7-10+ years' experience in account management, consulting, or business development. Proven success managing a $5M+ book of business, with double-digit growth. Strong business acumen and functional expertise (commerce, CX, IT, marketing technology, etc.). Consultative selling skills: ability to uncover needs, challenge assumptions, and frame solutions. Exceptional communication, negotiation, and executive presence. Skilled collaborator, able to align multiple internal teams around client opportunities. Willingness to travel 50% to engage with clients and teams. Performance Indicators Revenue growth (expansion and new opportunities within accounts). Gross & net revenue retention. Multi-practice penetration (number of services adopted per client). Margin contribution of portfolio. Client satisfaction & loyalty (CSAT, NPS, executive relationship depth). Ten Great Reasons to Work at Verndale We are a rapidly growing company that is just as entrepreneurial today as when we were founded in 1998. We are relentlessly curious and enthusiastically solve our clients' complex business problems through technology, data, and design. We foster a culture that enables every person in the organization to do the best work of their career. We offer regular training and professional development to move careers forward. Client and employee satisfaction are our two most important business metrics. We celebrate and champion diversity, equity, and inclusion. We offer generous paid company holidays, vacation, and paid sick time to every employee starting on day one. We provide top-of-the-line benefits including health, dental, vision, 401K, LTD, STD, Life Insurance, EAP, HRA and more. We support a healthy work/life balance. We are fully remote enabled and embrace the evolving definition of the workplace. About Verndale Verndale is a digital experience agency dedicated to driving growth by helping businesses create meaningful human connections in an increasingly digital world. With offices in Boston, Montreal, Los Angeles, Quito, and hubs across the Americas, we partner with marketing and technology leaders to deliver personalized web, mobile, and ecommerce solutions that elevate customer experiences. At Verndale, we thrive on collaboration and innovation, offering a full range of services that span strategy, design, development, personalization, SEO, analytics, and digital advertising. We celebrate diversity and inclusion, striving to create a climate of respect essential for both individual and company success. If you're ready to be part of a passionate team dedicated to making an impact and driving growth, we invite you to explore a career at Verndale. Compensation & Benefits $125,000 - $175,000In accordance with applicable law, the above salary range provided is Verndale's reasonable estimate of the base salary for this role. The actual amount may vary, based on non-discriminatory factors such as location, experience, knowledge, skills and abilities. In addition to salary, Verndale also offers a competitive benefits package. Verndale is proud of the fun, diverse, and respectful company environment we enjoy on a daily basis. Competitive compensation and comprehensive coverage for medical, dental, life, disability and a 401(k) savings plan are offered to all full-time employees. Ample company paid holidays and personal time off make having a work-life balance possible. For some roles, remote work is a definite possibility; we believe in hiring the best and keeping our own happy and motivated. Verndale is an Equal Opportunity Employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Powered by JazzHR qH7q634OVP

Egen is a fast-growing and entrepreneurial company with a data-first mindset. We bring together the best engineering talent working with the most advanced technology platforms, including Google Cloud and Salesforce, to help clients drive action and impact through data and insights. We are committed to being a place where the best people choose to work so they can apply their engineering and technology expertise to envision what is next for how data and platforms can change the world for the better. We are dedicated to learning, thrive on solving tough problems, and continually innovate to achieve fast, effective results. If this describes you, we want you on our team. Want to learn more about life at Egen? Check out these resources in addition to the job description. Meet EgenLife at EgenCulture and Values at EgenCareer Development at EgenBenefits at Egen About the opportunity: We are seeking a relentless, high-performing Enterprise Seller to join our growth engine. This isn't a "management" role-this is for a pure hunter who thrives on the adrenaline of winning net-new logos. You are someone who doesn't just meet quotas; you crush them. You have a proven track record of closing $3M+ annually in complex services and solutions by leveraging the full power of the Google Cloud Platform (GCP).Responsibilities: Net-New Logo Acquisition: Execute a strategic territory plan to identify, engage, and close Fortune 500/Global 2000 accounts that are not currently in our portfolio. Strategic Solutioning: Act as a visionary partner for C-suite stakeholders, helping them solve mission-critical business problems by stitching together the best of Google Cloud (Data/AI, Infrastructure, Workspace, and Security). Pipeline Engineering: Build and maintain a 3x-4x pipeline through aggressive prospecting, leveraging partner ecosystems, and high-level networking. Complex Deal Orchestration: Lead multi-month sales cycles involving complex technical evaluations, procurement hurdles, and legal negotiations. Ecosystem Collaboration: Work hand-in-hand with Google Cloud's field sales teams and internal Solution Architects to create a unified front that wins against AWS and Azure. Role Profile: The "$4M+ Standard": Proven history of exceeding annual services/SaaS quotas in excess of $4M. Technical Acumen: Demonstrate understanding of solution design and strategic implementation of projects involving AI/ML, Data Products, and cloud-native application modernization on major public clouds (GCP preferred). Must be able to bridge complex technical solutions with executive business value The Hunter Mentality: A "door-opener" track record. You must demonstrate a history of taking a territory from zero to multi-million dollar revenue. Executive Presence: Ability to command a room of CXOs and translate technical cloud capabilities into "Board-level" business outcomes (ROI, TCO, and Time-to-Market). Challenger Sales Approach: You don't just take orders; you challenge the status quo and teach customers something new about their own business. Solution Design & Scoping: Own the strategic framing and commercial lifecycle of all engagements. This includes defining strategic business objectives, negotiating commercial constructs (MSAs, SOWs, Pricing). Alliance Partnership: Drive mutual success and maximize business growth in the territory through close alignment and co-selling efforts with Google Cloud Platform (GCP) and other strategic alliance partner account teams.Market & Content Strategy: Collaborate with Egen marketing and business development teams to develop client success stories, targeted account-based marketing plans, and content that drives net-new business acquisition. Basic Qualifications: 10+ years of proven success in a client-facing leadership/sales role focused on selling and managing complex cloud, data, or AI professional services engagements with large enterprise accounts. Previous sales experience with any major public cloud (AWS, Google Cloud, Azure, etc.), or Service Integrator, with a preference for experience selling advanced services (AI/ML, GenAI, Data Analytics). Proven track record of exceeding quota in the Enterprise space Prior strategic relationships in the cloud ecosystem and/or strong relationships with a Cloud Service Provider (CSP) account teams (preferably Google Cloud). Preferred Qualifications: Bachelor's Degree is preferred, but will consider relevant experience as an equivalent. Demonstrated ability to establish and maintain C-Level, VP, and Director-level relationships at key customer contacts. Experience with value-based selling, forecasting sales and revenue, and utilizing Salesforce. Proven ability to identify, pursue, and close new services business in the Enterprise space Strong understanding of the enterprise cloud adoption lifecycle and the strategic components required for digital transformation. This role is open to candidates located in the United States who do not need sponsorship of a work visa and are ideally located in the Eastern or Central time zones. Remote work is available, but the role requires significant client-facing travel within the region as required by client engagements. Compensation & Benefits: This role is eligible for our competitive salary and comprehensive benefits package to support your well-being:- Comprehensive Health Insurance- Paid Leave (Vacation/PTO)- Paid Holidays- Sick Leave- Parental Leave - Bereavement Leave- 401 (k) Employer Match- Employee Referral Bonuses Check out our complete list of benefits here - >******************************** Important: All roles are subject to standard hiring verification practices, which may include background checks, employment verification, and other relevant checks. EEO and Accommodations: Egen is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans' status, or any other characteristic protected by federal, state, or local laws. Egen will also consider qualified applications with criminal histories, consistent with legal requirements. Egen welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The GCS U.S. Large Enterprises Client Group manages strategic corporate payment relationships with clients, including many multi-national organizations and acquires new corporate payments customers with revenue over $300M. This Manager, Large Enterprises Client Group is responsible for deepening strategic account relationships and growing the corporate payments spend in a portfolio. Job Responsibilities: + Serve as payments expert for all corporate payments solutions within portfolio to deliver on the GCS value proposition. + Engage, develop and strongly influence mobilizers across multiple levels within the client's organization to demonstrate American Express' differentiated value and achieve profitability objectives. + Maintaining detailed understanding of the customers' business, their organizational goals and objectives. + Attend earnings calls, review annual financial reports, 10-K, and other financial tools to help identify and analyze client growth opportunities. + Interface with various divisions of American Express to develop and implement customized and strategic account plans. + Achieve portfolio growth and retention targets. + Influence and innovate to overcome complex client barriers, resolve escalated issues, and manage internal stakeholders. + Lead development of proposals and pricing for client renewal and expansion, negotiate client contracts, and oversee implementation of solutions. + Identify portfolio growth opportunities and deliver on plan to achieve, collaborating with internal resources to maximize/expand supplier network and spend growth. + Proactively provide expertise on policies, benchmarking, and recommendations to optimize programs, reduce costs and drive efficiencies for clients. + Identify and develop relationships with decision-makers within client organizations to influence program management and growth. Qualifications: + Seeking a minimum of 5 years prior strategic relationship management and/or sales experience. Ideal skill set includes the following: + Must possess a sense of urgency to drive results. + Experience with managing complex and challenging clients. + Ability to foster and build new executive relationships and develop a strong web of influence within the defined client portfolio. + Demonstrate a deep resilience to drive results and win. + Entrepreneurial approach to portfolio management; able to identify opportunities and mange through sales process. + Innovative and collaborative approach to solving problems and overcome barriers impacting client value or growth. **Qualifications** Salary Range: $89,250.00 to $150,250.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions **Job:** Sales **Primary Location:** United States **Schedule** Full-time **Req ID:** 25023616

Career Opportunity - Business Insurance Client Manager If you are looking for: An employer that provides tremendous growth and invests in your learning A professional work environment where teammates are supportive and accountable An opportunity to teach new tools and technology to your clients and community Standard working hours, with options for remote work and flexible schedules A competitive salary with outstanding benefits A family-oriented employer that has been in business for over 60 years Then we should talk, because we are always looking for: Self-motivated individuals with an “old-fashioned” work ethic and positive attitude Someone with a proven ability to support and potentially lead a team A quick learner who can grasp new concepts & ideas in a fast paced environment A client-focused professional who is able to listen, communicate, and teach technology Summary This position is directly responsible for assisting in the production of new accounts and the retention of existing insurance accounts. Provides prompt, efficient, friendly, high-quality service to designated accounts in support of Producer activities. Communicates consistently and positively with clients to reinforce our “Client-first” service philosophy. Builds and maintains good relationships with clients and office staff. Follows agency established procedures and guidelines to perform assigned duties. Qualification Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minimum Qualifications 2 years insurance experience NC Department of Insurance Property & Casualty License OR ability to obtain license within the first 30 days of employment Knowledge, Skills, and Abilities Ability to discuss, support, and sell insurance products in states where the agency functions. Ability to use personal computer, calculator, agency automation system, and proficiency in various software programs, including but not limited to Microsoft Office (Word, Excel and Outlook) Applied EPIC, etc. Must have excellent communication skills; written and verbal. Must be an assertive self-starter with the ability to influence others. Must excel at being client focused and able to work in a team-oriented environment Should have demonstrated effective presentation skills through both verbal and written communication Supervisory Responsibilities May have some supervisory responsibilities as the business grows. Essential Functions Gathers information and risk management recommendations for new business/renewals Works closely with Producers on new prospects to maximize success Conducts periodic service calls for designated accounts Involves Producer and/or Management on claims, payment problems, loss control, and renewals Performs special projects at the request of designated clients upon approval of manager Maintains a concern for timeliness and completeness when interacting with clients, agency and company personnel to minimize potential for errors & omissions claims Completes applications for designated renewal business and analyzes renewal process with Producer to have a common understanding Receives phone calls and office visitors requesting quotes, changes to existing coverage and/or new policies. Completes changes/requests within 24 hours of receipt Reviews existing accounts to determine if additional lines of insurance should be solicited and does so by mail email and/or phone prior to renewal Receives and reviews all terminations and cancellations to determine action Handles premium collection through form letters and requests cancellation of policies when necessary Follows up on outstanding claims and provides assistance in their resolution Monitors audits done by carriers and manages the Agency's handling of these audits Maintains continuing education as needed for insurance license Maintains appropriate professional insurance designation (CIC, CISR, or CPSR) Performs other functions as assigned by management Physical Demands This is primarily a sedentary role; however, some filing is required, which would require the ability to lift files, open filing cabinets and bend or stand, as necessary. Work Environment This job operates in a clerical, office setting. This position routinely uses standard office equipment such as computers, phone, copier, filing cabinets and fax machine. Travel Occasional travel may be required. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the position. All employees may have other duties assigned at any time. We are committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The Account Manager's primary objective is to provide Transportation Insight's clients with world-class analytical and relationship management by filling the role of a long-term logistics expert/consultant. An Account Manager will be a key component in matching the client's needs to Transportation Insight's products and services to provide efficiencies and continuous improvement. Account Managers may also have direct account management responsibilities for smaller or less complex clients. ESSENTIAL DUTIES AND RESPONSIBILITIES Review and analyze client data weekly for trends, issues and additional opportunities for freight cost savings. Review open client requests. Check status and ensure progress towards request closure and client satisfaction. Review carrier performance, as well as, an assigned client's satisfaction with carrier performance. Interdepartmental Communication at all levels both internally & externally for process improvements & client requests. Conduct monthly client reviews. Review company tools and services available to assigned clients. The document which tools are being utilized, the client's satisfaction with the tools and demonstrate newer tools that the client may not be utilizing, where applicable. Attempt to engage the client on new services (organic revenue growth) and/or offer additional cost savings opportunities through cost analysis, if applicable. Create case studies highlighting the client's use of Transportation Insight's products/services for marketing and retention purposes. Cost minimization: Review opportunities for an assigned client to transition to more cost attractive solutions, as well as, investigate additional ways in which a client may reduce their operational cost (while maintaining an equivalent or higher level of service). Provide training and direction to Logistics Analyst personnel JOB REQUIREMENTS Bachelor's degree required Direct and external industry experience minimum 3-5 years. KNOWLEDGE, SKILLS, AND ABILITIES Language and Mathematical Skills Reasoning ability Detail oriented Self-starter Strong work ethic. Ability to manage relationships with the assigned client's personnel and be empathetic to the client's needs while still managing to achieve excellent performance. Detailed knowledge of transportation Ability to execute Microsoft application We provide competitive benefits that matter to you most, including: Competitive compensation package plus eligibility for associate bonus plan Paid and floating holidays Paid health days Paid time off (PTO) Paid parental leave Diverse Benefits package including Medical, Dental, Vision, Pet insurance, and 401(k) with Company Matching Basic and Supplemental Life Insurance Short-term and Long-term Disability Mental health aid through our Employee Assistance Program (EAP) Build relationships and take part in learning opportunities through our Employee Resource Groups Access to professional development resources such as LinkedIn Learning Great people know great people, all employees are eligible for our Referral Program! **MAY PERFORM OTHER DUTIES AS ASSIGNED** Location Eligibility This role is open to candidates based in the following U.S. states: Alabama, Arizona, Arkansas, California, Colorado, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New York, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, and Wisconsin. Candidates must reside in one of the states listed above to be considered. Unfortunately, we are unable to move forward with applicants outside of these locations at this time. WORK ENVIRONMENT Standard office environment, usually indoors away from the elements with moderate noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PHYSICAL EFFORT Maintain a stationary position for extended periods; move about the office, operate computers and files, as needed; and frequently communicate with others. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is required to stand, walk, and reach with hands and arms. Occasionally, the employee is required to lift boxes up to 20 pounds. SCHEDULING This is a full-time benefits-eligible position, working Monday through Friday; 8:00 a.m. - 5:00 p.m Eastern Time. An employee in this position must be available to work occasionally on weekends and evenings, during peak periods. TRAVEL Travel to client locations on an “as needed” basis (typically less than 40%). DISCLAIMER The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. EEOC/ADA STATEMENT: We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, religion, disability, veteran, or any other status prohibited by applicable national, federal, state or local law. In an effort to recruit, develop and retain top talent, we are committed to a policy of nondiscrimination in all personnel practices to ensure equal opportunity for employment, promotion, and training for a more inclusive workforce. RECRUITMENT SCAM NOTICE: Transportation Insight/Nolan Transportation Group is aware of scams involving fake job interviews and offers. Our hiring process includes a formal interview with a member of our recruitment team. We do not conduct interviews exclusively through text or instant messaging platforms. TI/NTG does not require candidates to pay for training, equipment, or any other fees as a condition of employment. Any request for payment is a scam. Official communication from our recruitment team about your application will only come from emails ending in ‘@ntgfreight.com' or from ‘***********************************.'

When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: + Award-winning culture + Inclusion and diversity as a priority + Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability + Generous PTO (including paid time to volunteer!) + Up to 9.5% 401(k) employer contribution + Mental health support + Career advancement opportunities + Student loan repayment options + Tuition reimbursement + Flexible work environments **_*All the benefits listed above are subject to the terms of their individual Plans_** **.** And that's just the beginning... With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today! **General Summary:** The Client Manager Associate (CMA) is in training to be responsible for proactive customer management, education, development, profitable growth and retention. The CM drives, designs, and executes integrated enrollment, service and growth strategies for each customer in their block. **Principal Duties and Responsibilities** + Effectively learn and understand the Pre and Post-Sale Proactive Client Management, Education, Development, Growth and Retention for core market + Develop and build personal connections with brokers, enrollment firms and customers for assigned block of business + Learn how to develop and execute on customer-specific business plans + Profitable Growth of the Inforce Block + In partnership with sales, assist in learning how to proactively manage pre-renewal communication with the goal of improving reenrollment effectiveness and avoiding renewal distractions during rate guarantee expiration and anniversary. + Develop understanding of and how to leverage Unum's enrollment capabilities, services, tools, and how to communicate an enrollment strategy with internal/external partners. + Work closely with ICS Implementation Manager + Assist in local Benefit fair activities with Field Office team + Build and develop enrollment firm relationships for larger customers + Develop Partnership with Sales Rep, Marketing Consultant and Home Office to Execute on all Strategies - Operating Effectiveness + Partner with key Home Office areas to deliver full service to customers + In partnership with sales rep, provide thorough customer updates, broker feedback, and other pertinent action items that impact sales effectiveness + Learn to develop and present renewals driving persistency and profitability + May perform other duties as assigned **Job Specifications** + Bachelors degree or equivalent business experience required + Experience in the employee benefits industry preferred + Licensed to sell insurance in the states within assigned territory, license required within 90 days from effective date of hire/promotion + Strong growth and sales orientation + Develop understanding of the Unum product and service portfolio + Proficient in Microsoft Office - Word, PowerPoint, Excel + Strong technical aptitude - ability to utilize and leverage technology and systems + Strong negotiation, persuasion and presentation skills + Proven ability to think strategically and act tactically + Strong organization skills/ability to manage multiple demands and priorities + Excellent problem solving/problem resolution + With each customer, projects confidence and enthusiasm about the company + Outgoing, excellent communication skills - both written and verbal + Strong business acumen + Ability to work/partner with a close team + Strong relationship management skills + Ability to manage conflicts + Results oriented + Ability to travel as needed \#LI-FF1 -IN1 Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide. Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status. Fully and partially leveraged roles are paid pursuant to a uniformly applied sales compensation plan. For partially leveraged roles, a starting salary or salary range will be listed in the above . If salary information is not listed in the job description above, compensation is based solely on commissions. Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans. Company: Unum

We are seeking an experienced Client Account Manager with deep familiarity in the data center industry and strong relationships with major tech companies (e.g., Microsoft, Meta, Google) and co-location providers. This role will drive revenue growth by identifying retrofit opportunities for AI infrastructure and positioning our firm as a long-term partner for design-build services. THIS IS A REMOTE OPPORTUNITY Key Responsibilities: Develop and manage strategic relationships with key decision-makers at major tech firms and co-location providers. Identify and qualify retrofit opportunities for AI chipsets in existing data centers. Collaborate with engineering and construction teams to scope and propose retrofit solutions. Lead client engagement from initial contact through contract negotiation and project kickoff. Position the company for future design-build opportunities by demonstrating technical expertise and long-term value. Maintain a deep understanding of industry trends, especially around AI infrastructure, cooling, power density, and scalability. Represent the company at industry events, conferences, and client meetings. Qualifications: Proven track record in selling data center design and construction services in both retrofit or design-build environments. Strong network and existing relationships with major tech companies and co-location providers. Deep understanding of data center infrastructure, including power, cooling, and layout considerations for AI chipsets. Excellent communication, negotiation, and presentation skills. Ability to work independently and collaboratively in a fast-paced, technical environment. Experience with AI infrastructure retrofits or high-density computing environments. Familiarity with hyperscale data center operations and procurement processes. Bachelor's degree in engineering, or a related field preferred We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements - -

We are seeking an experienced **Client Account Manager** with deep familiarity in the data center industry and strong relationships with major tech companies (e.g., Microsoft, Meta, Google) and co-location providers. This role will drive revenue growth by identifying retrofit opportunities for AI infrastructure and positioning our firm as a long-term partner for design-build services. **THIS IS A REMOTE OPPORTUNITY** **Key Responsibilities:** + Develop and manage strategic relationships with key decision-makers at major tech firms and co-location providers. + Identify and qualify retrofit opportunities for AI chipsets in existing data centers. + Collaborate with engineering and construction teams to scope and propose retrofit solutions. + Lead client engagement from initial contact through contract negotiation and project kickoff. + Position the company for future design-build opportunities by demonstrating technical expertise and long-term value. + Maintain a deep understanding of industry trends, especially around AI infrastructure, cooling, power density, and scalability. + Represent the company at industry events, conferences, and client meetings. **Qualifications:** + Proven track record in selling data center design and construction services in both retrofit or design-build environments. + Strong network and existing relationships with major tech companies and co-location providers. + Deep understanding of data center infrastructure, including power, cooling, and layout considerations for AI chipsets. + Excellent communication, negotiation, and presentation skills. + Ability to work independently and collaboratively in a fast-paced, technical environment. + Experience with AI infrastructure retrofits or high-density computing environments. + Familiarity with hyperscale data center operations and procurement processes. + Bachelor's degree in engineering, or a related field preferred

Client Services Account Manager (Remote- Full-Time Position) We're looking for a highly motivated, customer-focused Client Services Account Manager with previous marketing experience. The right candidate has a passion for customer service, building relationships, and confidently bridging the gap between marketing and business results. The Role Responsibilities: Acts as the main point of contact for assigned clients. Responsible for monitoring and assisting with the implementation and execution of client marketing campaigns after an account is sold. Provide regular database maintenance to ensure CRM accuracy and the ability to pull data quickly. Collaborate with internal teams to fulfill client requests and campaigns accurately and in a timely manner. Investigate and resolve client concerns. Communicate professionally, accurately, clearly, and courteously with clients and internal teams. Maintain a high level of client retention year-over-year. Conduct regularly scheduled reporting calls with each client to deliver campaign performance data in an easy-to-understand format. Keep accurate records of all client correspondence in our CRM system (currently ClickUp). Assist the internal team with the communication of strategy for each assigned account (PPC, SEO, Marketing Automation, Social Media, Website Development, Mass Media, etc.). Key Qualifications: 3-5 years of marketing account management experience required Must be familiar with digital marketing (Websites, SEO, PPC, Social Media, etc.) and Mass Media (Radio, TV, Billboards, etc.) Engaged as a continuous learner with evidence of striving to be a high performer in any role Strong evidence of listening skills, verbal communication, and professional writing style Technologically savvy with the ability to use multiple internet and software platforms to perform duties General understanding of digital marketing reporting and a passion for analyzing metrics Phenomenal time management skills Desired Attributes: High emotional intelligence, empathy, and a high level of urgency in delivering top-notch experiences for our internal team and external clients Communicates openly and effectively with peers, supervisors, and colleagues Works well with teammates to receive and digest information to determine necessary outcomes for an assignment and meet strict deadlines while maintaining accuracy Passion and enthusiasm for customer service Dedicated team player Nice-to-Haves: Experience working with HVAC, plumbing, or other home service companies Experience with working remotely Experience upselling solutions over the phone and in person The Benefits Medical, dental, and vision insurance coverage options Paid Life Insurance & A D & D Insurance Work from home Flexible work schedule Quarterly whole-office team-building events Top-of-the-line technology to get work done Paid Vacations and 19 Paid Holidays Paid Birthday Off ½ day every Friday Commission opportunity for all employees Annual education budget Quarterly paid volunteer days Monthly health and wellness benefit Christmas Bonus Join a Team Aligned with Your Values At Optic Marketing Group, we understand that success isn't just about skills and qualifications-it's about shared values and a collective commitment to excellence. We firmly believe that the foundation of great companies lies in the strength of their people. That's why we're excited to introduce you to our core values, the guiding principles that shape our culture and set the stage for success. Focus on People: Connecting Beyond Business - We foster a culture of openness and honesty, both within our team and in our interactions with clients. At Optic Marketing Group, we prioritize treating everyone as individuals first and business leaders second. We're not just colleagues; we're a community that supports each other on a human level, ensuring that each person feels valued and heard. Love What We Do: Passion Fuels Performance - Work is more than a series of tasks-it's a source of inspiration, fulfillment, and pride. Here, every member of our team loves what they do, and that passion radiates in the quality of our work. We go beyond the job description, seeing each project as an opportunity to excel and make a meaningful impact. When you join Optic Marketing Group, you're not just taking on responsibilities; you're embracing a role that brings joy and purpose. Work Smarter AND Harder: Strive for Excellence - We believe in the power of hard work coupled with a commitment to continuous improvement. There are no shortcuts to success, and we don't shy away from putting in the effort. However, we're not just about working harder; we're about working smarter. Embracing challenges head-on, we seek innovative ways to enhance efficiency, ensuring that every effort contributes to our collective success. Optic's Hiring Process At Optic Marketing Group, we focus on providing an inclusive screening and interview process that allows us to assess the people we hire based on skillsets and potential. We value hiring people whose personal values align with our company values while also adding something unique to our teams. Below is an outline of how the hiring process moves forward from here. Screening Question(s) - If we like what we see on your resume, you will receive a request to answer a preliminary screening question. Responses are then reviewed by the hiring manager, and interviewees are selected based on their responses. Phone Interview - Typically conducted by our CXO, this phone interview is a 15-20 minute phone conversation where we look to learn more about you, your background, and what you're looking for in your next role. Zoom Interview - The hiring manager and a member of our leadership team will meet with you via Zoom for 30 minutes, and you will be asked more in-depth and sometimes technical questions to determine your fit for the precise opening on the team based on current needs. Second Zoom Interview - Except in rare circumstances, this is the final round of interviews. This round is conducted over Zoom by a member of our leadership team and is designed to determine the best fit of any remaining candidates for the position. The process can sometimes seem a little cumbersome and even lengthy but we care about ourselves and you as a potential fit. But if you do get the job, we'll do our best to make sure it's one you'll never want to leave.

Benefits: Competitive salary Training & development 401(k) Bonus based on performance Wellness resources Dental insurance Flexible schedule Health insurance Paid time off We are launching a new bookkeeping line of business designed to support small business clients with accurate, reliable, and timely financial recordkeeping. As part of this initiative, we are hiring a Client Account Manager - Bookkeeping Services to serve as the primary point of contact for clients and to help shape how this new offering operates as we scale. This role blends client relationship management, onboarding, and service oversight. You will own the client experience while coordinating closely with offshore bookkeeping teams to ensure high-quality delivery. Role Overview Own the client relationship from onboarding through ongoing service Serve as the primary point of contact for bookkeeping clients Coordinate onboarding, handoffs, and ongoing delivery with offshore teams Ensure a smooth, professional, and responsive client experience Act as an entrepreneurial partner in refining and scaling the bookkeeping model Key Responsibilities Client Relationship & Account Management Receive and qualify leads from field tax preparers Contact prospective clients, explain the bookkeeping service, and guide them through enrollment Manage client sign-up, billing setup, and ongoing account communication Serve as the main point of contact for client questions and light-touch support Proactively manage expectations, timelines, and deliverables Onboarding & Service Coordination Gather required documents and system access during onboarding Prepare clean, complete onboarding packages for offshore bookkeeping teams Coordinate client handoffs and ensure offshore teams have the information they need Monitor workflow, turnaround times, and service quality across accounts Quality Oversight & Issue Resolution Review offshore bookkeeping work, including reconciliations and monthly reports Ensure accuracy, completeness, and consistency before delivery to clients Deliver final reports and respond to basic client questions Handle escalations, missing information, and exceptions Identify clients whose needs exceed the MVP offering and flag upsell or transition opportunities Program Development & Continuous Improvement Identify gaps in processes, templates, and SOPs Suggest improvements based on real client interactions and delivery outcomes Help refine the operating model as the bookkeeping business evolves Skills You Will Bring for Success Strong client communication and relationship management skills Solid understanding of basic bookkeeping and financial statements High attention to detail and strong organizational skills Ability to manage multiple client accounts and deadlines Comfort reviewing bookkeeping work for accuracy and completeness Ability to coordinate across onshore and offshore teams Entrepreneurial mindset and comfort working in an evolving environment Experience working with offshore support teams is a plus Familiarity with Xero or similar accounting tools is helpful Experience Prior client-facing or service delivery experience High school diploma required. Associate's or bachelor's degree in accounting, finance, or a related field preferred 2 to 4 years of experience in bookkeeping, accounting support, or client account management Experience working with accounting software preferred Experience coordinating workflows across teams or functions What Success Looks Like Smooth, professional client onboarding Clear and efficient handoffs to offshore teams Accurate and timely monthly financial reporting Fast identification and resolution of client issues Positive client feedback and retention Continuous improvement driven by client insights This is a remote position. Compensation: $23.70 - $29.71 per hour Working at Jackson Hewitt Jackson Hewitt is a national brand with local heart. After 40+ years and our name on over 65 million returns, we're not only committed to providing a better tax experience for the hardest-working Americans, but we also strive to change the lives in our communities for the better, too. We offer a full suite of tax preparation services and guidance. Join us. Taxes are fun (really!) At Jackson Hewitt, we're proud to offer tax training to beginners and continuing education courses for more seasoned Tax Pros. We offer on-the-job mentorships too, and we're always championing your professional success and personal goals. Enjoy a flexible schedule and work that works around you for a change. Plus, start earning extra income and learning a recession-proof life skill now. PTIN Certification: Yes Thank you for your interest in Jackson Hewitt Inc., Jackson Hewitt Technology Services, LLC, Tax Services of America, Inc., or any of its or their subsidiaries, affiliates, or related entities (collectively herein, “Jackson Hewitt” or the “Company,” but excluding independently owned and operated franchise locations). The Company is an equal employment opportunity employer and does not tolerate discrimination against or harassment of any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, or any other status protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. CANDIDATE ACKNOWLEDGEMENT: Tax Preparer Applicants: I understand, as a condition of employment, I must be able to obtain a Preparer Tax Identification Number (PTIN) and the IRS will conduct their own background investigation. I certify that all answers given in connection with my application(s) for employment with Jackson Hewitt Inc. and/or its wholly owned subsidiary Tax Services of America, Inc. (collectively, the “Company”) are true and complete to the best of my knowledge. I understand that a false statement, false answer, misrepresentation or omission may result in a decision not to hire me, the withdrawal of an offer of employment, or the termination of my employment with the Company, regardless of when the false or misleading information or omission is discovered. I understand that the completion of this application is a preliminary step to employment. It does not obligate the Company to offer employment to me, or for me to accept employment. This application is considered active for a period of time not to exceed (30) days. I understand that a Company representative may contact me during the application process. By providing my phone number, I consent to receive automated telephone calls and/or text messages from Jackson Hewitt and its agents regarding Jackson Hewitt employment opportunities. Message and data rates may apply. Text STOP to opt-out. By submitting an application, I certify, agree, and confirm my review and understanding, as set forth in the “Candidate Acknowledgment” set forth on the job posting.