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Client care manager skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Dr. Timothy Edwards,

Steve Wages Ph.D.

Below we've compiled a list of the most critical client care manager skills. We ranked the top skills for client care managers based on the percentage of resumes they appeared on. For example, 18.1% of client care manager resumes contained client care as a skill. Continue reading to find out what skills a client care manager needs to be successful in the workplace.

15 client care manager skills for your resume and career

1. Client Care

Here's how client care managers use client care:

Managed caregiver placement and delivered client care services.
Directed and coordinated activities of on-site and virtual team of 19 Client Care Administrators located throughout the Southeast supporting sales team.

2. Home Health

Here's how client care managers use home health:

Provided logistical support for injured workers regarding physical therapy, home health, durable medical equipment and diagnostic appointments.
Worked closely with community resources to ensure proper residential placement, home health needs and monitoring of same.

3. Senior Care

Here's how client care managers use senior care:

HOME INSTEAD SENIOR CARE Bradenton, FL Transitioned from consultant to full time to increase revenue by 45%.
Supervised a fifty-one senior care facility.

4. Care Management

Here's how client care managers use care management:

Managed 30 caregivers and 50 care management plans through quality assurance programs stressing safety, welfare, wellness and health reporting.
Perform comprehensive subjective and objective Intake and Admission, with ongoing assessment and care management.

5. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how client care managers use customer service:

Managed unit consisting of 15 customer service and answering service representatives with reporting responsibilities to Operations Manager.
Managed unit consisting of 25 customer service representatives with reporting responsibilities to Director of department.

6. Care Services

Here's how client care managers use care services:

Market non-medical home care services from the new mothers through the senior population as well as servicing individuals with developmental disabilities.
Collaborate across departments to find innovative marketing strategies, and proactive techniques to combat client concerns with care services i.e.

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7. Client Satisfaction

Here's how client care managers use client satisfaction:

Developed and implemented web-based client satisfaction application for Fortune 150 Financial Services Accounts.
Coordinated and executed client satisfaction surveys directed to C-level executives at key clients generating at least $2 million in revenue.

8. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how client care managers use crm:

Implemented corporate CRM software plan consisting of ongoing training, strategy development, and staff evaluation.
Maintain Client Relationship Management (CRM) system for 450 households with approx.

9. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how client care managers use data entry:

Performed daily data entry on collected clinical information and used clinical skills to complete weekly reports.
Worked with Provider Data entry to develop standards protocol for updating both Provider Databases.

10. Client Service

Here's how client care managers use client service:

Support internal/external clients by communicating product information, addressing client service issues, completing program maintenance, upgrades and troubleshooting.
Delivered exceptional client services by proactively engaging clients providing guidance, assurance and 24-hour support.

11. Community Resources

Community resources are a set of resources that are used in the day to day life of people which improves their lifestyle in some way. People, sites or houses, and population assistance can come under the services offered by community resources.

Here's how client care managers use community resources:

Provide community resources to current clients as needed.
Maintained current knowledge of available community resources and referred clients/families as needed.

12. Client Retention

Here's how client care managers use client retention:

Work closely with clients to identify and address specific needs and expectations, to strengthen client retention.
Managed and coached caregivers to ensure client retention and satisfaction with services.

13. Medication Administration

Here's how client care managers use medication administration:

Assisted with administering medications to the proper residents, Recorded and properly documented in the Medication Administration records.
Ensured accuracy of medications, dosages/times as transcribed on Medication Administration Record.

14. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how client care managers use payroll:

Maintained high level of efficiency regarding payroll administration duties.
Created payroll processing function eliminating payroll errors.

15. Client Relations

Here's how client care managers use client relations:

Achieved significant sales by leveraging client relationships resulting in annual organic growth.
Ensured client's well-being by providing the most suitable caregiver and maintaining client relationships with follow-up visits and phone calls.

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What skills help Client Care Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on client care manager resumes?

Dr. Timothy Edwards

Professor, Interim Director, University of Arkansas at Little Rock

Writing and research skills. Analytical and critical thinking skills. Technical skills such as web design, graphic design, audio and video production skills. Employers are interested in potential employees knowledge, intelligence and skills.

What client care manager skills would you recommend for someone trying to advance their career?

Steve Wages Ph.D.

Director, Cloverdale Center for Youth and Family, Faulkner University

I recommend they use this time to fill in the gaps, no pun intended, in their program of studies by expanding their knowledge base. All educational programs have gaps in the training, content areas which are not addressed adequately. For example, my counseling program was highly regarded, yet I had little to no content related to aging studies, parenting, or personal finances, etc. Further, the content of counseling programs is problem-centered or remedial, conceptually focused on tertiary prevention.

Consequently, graduates are not exposed to a large body of research and literature related to human development, individual wellness, and family strengths which would greatly inform and enhance their assessment and intervention strategies employed in counseling. I believe the more we can do to strengthen our understanding of healthy individual and family wellness, the better equipped we will be to address unhealthy relationships and family dynamics. Put another way, being well grounded in primary and secondary prevention will further equip the pastoral counselor's efforts at intervention. Again, use this time to acquire relevant knowledge and content that most counseling programs do not address extensively.

Do you want to know more?

List of client care manager skills to add to your resume

The most important skills for a client care manager resume and required skills for a client care manager to have include:

Client Care
Home Health
Senior Care
Care Management
Customer Service
Care Services
Client Satisfaction
CRM
Data Entry
Client Service
Community Resources
Client Retention
Medication Administration
Payroll
Client Relations

Incident Reports
Client Assessments
Local Community
Client Accounts
Community Events
Patient Care
Mental Health
MLS
Scheduling Appointments
HR
Database Management
Background Checks
Facebook
Business Development
IV

Performance Reviews
Client Issues
Problem Resolution
Office Management
Conflict Resolution
Customer Complaints
Care Consultations
State Regulations
KPI
Blackboard
Direct Reports
Repeat Business
Customer Inquiries

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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