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What is a client care representative and how to become one
Also known as a customer service representative, a client care representative is responsible for addressing client needs, queries, and complaints. Their main duties include answering questions about products or services, helping clients resolve their problems, processing order adjustments, collecting customer feedback, and managing customer complaints.
Client care representatives use various methods of communication to help their customers, including live chats, emails, phone calls, social media, text messages, or face-to-face conversations. Other duties that this role encompasses are preparing product or service reports, reporting observations to management, and recommending rooms for improvement in the product, service, or customer approach as a whole.
The educational requirement for this role varies by employer, but a high school diploma or GED is usually the minimum requirement. More important than educational attainment are outstanding skills in verbal and written communication, customer service, multi-tasking, and problem-solving. In addition, client care representatives need at least basic knowledge of the market, product, and services of their company, which are typically taught during the training period.
The average salary of a client care representative ranges from $22,000 to $31,000. Since this is usually an entry-level role, many client representatives move on to higher positions, including management.
Avg. Salary $33,832
Avg. Salary $59,228
Growth rate -4%
Growth rate 0.3%
American Indian and Alaska Native 0.69%
Asian 6.67%
Black or African American 11.08%
Hispanic or Latino 21.45%
Unknown 5.24%
White 54.88%
Genderfemale 77.21%
male 22.79%
Age - 39American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 39Stress level is manageable
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
Client care representative career paths
Key steps to become a client care representative
Explore client care representative education requirements
Start to develop specific client care representative skills
Skills Percentages PET 17.77% Client Care 15.15% Client Service 7.79% Outbound Calls 7.33% Phone Calls 6.71% Complete relevant client care representative training and internships
Accountants spend an average of 6-12 months on post-employment, on-the-job training. New client care representatives learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a client care representative based on U.S. Bureau of Labor Statistics data and data from real client care representative resumes.Research client care representative duties and responsibilities
- Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
- Verify medicaid waive eligibility for non-emergency transportation.
- Educate clients regarding proper distributions according to IRS regulations.
Prepare your client care representative resume
When your background is strong enough, you can start writing your client care representative resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a client care representative resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable client care representative resume templates
Build a professional client care representative resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your client care representative resume.
Apply for client care representative jobs
Now it's time to start searching for a client care representative job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first client care representative job
Are you a client care representative?
Share your story for a free salary report.
Average client care representative salary
The average client care representative salary in the United States is $33,832 per year or $16 per hour. Client care representative salaries range between $25,000 and $44,000 per year.
What am I worth?
How do client care representatives rate their job?
Client care representative reviews
Getting to know the people and the you work.with
Being required to answer a minimum number of calls a day. This pushes the idea that the caller is a number and as such, it is more difficult to personalize the call the the person calling in
Caring to the customer issues is what I do like first and the other thing it is a job that show determination level on the duty.
Having alot of resources at hand to review
Micromanagement of the offices and the push on getting to each call as fast as possible
Updated January 8, 2025
