Client care representative demographics and statistics in the US
Client care representative demographics research summary. Zippia estimates client care representative demographics and statistics in the United States by using a database of 30 million profiles. Our client care representative estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about client care representatives after extensive research and analysis:
- There are over 216,762 client care representatives currently employed in the United States.
- 77.2% of all client care representatives are women, while 22.8% are men.
- The average client care representative age is 40 years old.
- The most common ethnicity of client care representatives is White (54.9%), followed by Hispanic or Latino (21.4%), Black or African American (11.1%) and Asian (6.7%).
- In 2022, women earned 96% of what men earned.
- 7% of all client care representatives are LGBT.
- Client care representatives are 74% more likely to work at private companies in comparison to public companies.
On this page
Client care representative demographics by:
Client care representative gender statistics
77.2% of client care representatives are women and 22.8% of client care representatives are men.
- Female, 77.2%
- Male, 22.8%
Client care representative gender ratio
| Gender | Percentages |
|---|---|
| Female | 77.2% |
| Male | 22.8% |
Client care representative gender pay gap
Women earn 96¢ for every $1 earned by men
Male income
$35,764
Female income
$34,434
Client care representative gender ratio over time
This data breaks down the percentage of men and women in client care representative positions over time. Currently, 77.2% of client care representatives are female.
Client care representative gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 21.44% | 78.56% |
| 2011 | 21.33% | 78.67% |
| 2012 | 22.51% | 77.49% |
| 2013 | 22.86% | 77.14% |
| 2014 | 23.27% | 76.73% |
| 2015 | 23.18% | 76.82% |
| 2016 | 23.63% | 76.37% |
| 2017 | 23.99% | 76.01% |
| 2018 | 22.93% | 77.07% |
| 2019 | 22.58% | 77.42% |
| 2020 | 23.09% | 76.91% |
| 2021 | 22.79% | 77.21% |
Client care representative related jobs gender ratio
We compared client care representatives with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Client Care Representative | 23% | 77% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Client care representative demographics by race
The most common ethnicity among client care representatives is White, which makes up 54.9% of all client care representatives. Comparatively, 21.4% of client care representatives are Hispanic or Latino and 11.1% of client care representatives are Black or African American.
- White, 54.9%
- Hispanic or Latino, 21.4%
- Black or African American, 11.1%
- Asian, 6.7%
- Unknown, 5.2%
- American Indian and Alaska Native, 0.7%
Client care representative race
| Client care representative race | Percentages |
|---|---|
| White | 54.9% |
| Hispanic or Latino | 21.4% |
| Black or African American | 11.1% |
| Asian | 6.7% |
| Unknown | 5.2% |
| American Indian and Alaska Native | 0.7% |
Client care representative race and ethnicity over time
See how client care representative racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Client care representative race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 62.28% | 11.34% | 5.96% | 17.49% |
| 2011 | 62.00% | 11.63% | 6.09% | 17.37% |
| 2012 | 61.20% | 11.51% | 5.90% | 18.22% |
| 2013 | 61.55% | 11.35% | 6.07% | 17.89% |
| 2014 | 60.93% | 11.29% | 6.38% | 18.08% |
| 2015 | 60.31% | 11.03% | 6.17% | 19.19% |
| 2016 | 59.42% | 11.52% | 6.41% | 19.09% |
| 2017 | 60.34% | 10.94% | 6.37% | 18.92% |
| 2018 | 60.16% | 10.52% | 6.55% | 19.30% |
| 2019 | 59.75% | 10.72% | 6.35% | 19.81% |
| 2020 | 57.19% | 10.12% | 6.50% | 20.42% |
| 2021 | 54.88% | 11.08% | 6.67% | 21.45% |
Client care representative wage gap by race
According to our data, asian client care representatives have the highest average salary compared to other ethnicities. Black or african american client care representatives have the lowest average salary at $35,362.
| Ethnicity | Salary |
|---|---|
| Unknown | $35,415 |
| White | $35,832 |
| Black or African American | $35,362 |
| Asian | $36,500 |
| Hispanic or Latino | $35,722 |
Average client care representative age
See how the average age of client care representatives varies based on ethnicity and gender.
Male
Female
Client care representative age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Client care representative age breakdown
The average age of client care representatives is 40+ years years old, representing 49% of the client care representative population.
Client care representative age breakdown
| Client Care Representative Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Client care representative educational attainment
The most common degree for client care representatives is bachelor's degree, with 46% of client care representatives earning that degree. The second and third most common degree levels are associate degree degree at 28% and associate degree degree at 15%.
- Bachelor's, 46%
- Associate, 28%
- High School Diploma, 15%
- Diploma, 4%
- Other Degrees, 7%
Client care representatives by degree level
| Client care representative degree | Percentages |
|---|---|
| Bachelor's | 46% |
| Associate | 28% |
| High School Diploma | 15% |
| Diploma | 4% |
| Other Degrees | 7% |
Client care representative jobs you might like
Client care representative wage gap by degree level
According to the data, client care representatives with a Master's degree earn more than those without, at $39,970 annually. With a Bachelor's degree, client care representatives earn a median annual income of $38,314 compared to $34,730 for client care representatives with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $39,970 |
| High School Diploma or Less | $33,489 |
| Bachelor's Degree | $38,314 |
| Some College/ Associate Degree | $34,730 |
Client care representative employment statistics
Most client care representatives work for a private in the health care industry.
Company size where client care representatives work
Below, you can see the size of companies where client care representatives work.
Client care representative jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 9% |
| 50 - 100 employees | 18% |
| 100 - 500 employees | 27% |
| 500 - 1,000 employees | 7% |
| 1,000 - 10,000 employees | 19% |
| > 10,000 employees | 21% |
Client care representative jobs by company type
Employees with the client care representative job title have their preferences when it comes to working for a company. For instance, most client care representatives prefer to work at private companies over public companies.
Client care representative jobs by sector
| Company type | Percentages |
|---|---|
| Education | 2% |
| Public | 21% |
| Private | 74% |
| Government | 3% |
Client care representative jobs by industry
The most common industries for client care representatives are health care, professional and finance.
Client care representative industry statistics
| Industry | Percentages |
|---|---|
| Health Care | 14% |
| Professional | 13% |
| Finance | 11% |
| Fortune 500 | 10% |
| Technology | 9% |
| Automotive | 7% |
| Retail | 6% |
| Hospitality | 4% |
| Manufacturing | 4% |
| Construction | 3% |
| Non Profits | 3% |
| Insurance | 3% |
| Telecommunication | 2% |
| Government | 2% |
| Real Estate | 2% |
| Education | 2% |
| Pharmaceutical | 1% |
| Media | 1% |
| Start-up | 1% |
Client care representative turnover and employment statistics
Client care representative unemployment rate over time
The unemployment rate for client care representatives between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Client care representative unemployment rate by year
| Year | Client care representative unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average client care representative tenure
The average client care representative stays at their job for 1-2 years, based on the 1,014 client care representatives resumes in Zippia's database.
Client care representative tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 29% |
| 1-2 years | 35% |
| 3-4 years | 13% |
| 5-7 years | 15% |
| 8-10 years | 4% |
| 11+ years | 4% |
Client care representative LGBT ratio compared to similar jobs
Review the percent of client care representatives that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Commodities Clerk | 5.53% | 66,321 |
| Eligibility Specialist | 6.73% | 19,944 |
| Client Care Representative | 7.19% | - |
| Records Clerk | 8.60% | 101,023 |
| Credit Processor | 8.99% | 11,088 |
| Cataloging Assistant | 11.16% | 548 |
| Personnel Clerk | 15.31% | 67,015 |
Similar client care representative jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Commodities Clerk | 5.53% | 66,321 |
| Eligibility Specialist | 6.73% | 19,944 |
| Records Clerk | 8.60% | 101,023 |
| Credit Processor | 8.99% | 11,088 |
| Cataloging Assistant | 11.16% | 548 |
| Personnel Clerk | 15.31% | 67,015 |
Foreign languages spoken by client care representatives
The most common foreign language among client care representatives is Spanish at 57.5%. The second-most popular foreign language spoken is French at 17.5% and Japanese is the third-most popular at 5.0%.
- Spanish, 57.5%
- French, 17.5%
- Japanese, 5.0%
- Russian, 5.0%
- German, 2.5%
- Other, 12.5%
Client care representative languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 57.5% |
| French | 17.5% |
| Japanese | 5.0% |
| Russian | 5.0% |
| German | 2.5% |
| Other | 12.5% |
