Client care representative job description
Example client care representative requirements on a job description
- Associates degree or greater in customer service, business or related field
- Knowledge of customer service principles and practices
- Ability to prioritize and manage multiple tasks
- Proficiency with computers and customer service software
- Excellent communication and interpersonal skills
- Demonstrate excellent problem-solving skills
- Maintain a positive, customer-focused attitude
- Display exceptional listening and responding skills
- Employ empathetic and understanding nature
- Exhibit patience and professionalism in challenging situations
Client care representative job description example 1
One Hour Heating & Air Conditioning client care representative job description
Employment application (2-pp.).pdf 69.78 KBJoin Our Team of HVAC Service Pros Today!Do you value professionalism and punctuality? Do you want to work with the best pros in the HVAC industry? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team. Opportunities for professional technicians and customer service professionals are now available across the country.
This position answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls. Shift hours: 12-6PM
Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
Good communication with the client is essential! Has a courteous and pleasant demeanor whether on a phone call or not.
Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window
Makes outbound calls to club membership clients to ensure that they are satisfied with any repairs
MINIMUM REQUIREMENTS
High school diploma or equivalent required Above-average verbal and telephone communication skills are essential Must have good computer software skills Prior customer service experience preferred
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.
Client care representative job description example 2
Elmer's client care representative job description
We are stable and respected home services company that provides better hours and pay for our team. We pay our Overnight Client Care Reps a competitive wage of $15/hr during training and $17/hr once training has been completed. Our customer service team also enjoys great benefits , including better than average employer contribution on medical benefits with dental and vision coverage available. We also make it easy to apply with our initial quick mobile-optimized application . If we have your attention, please continue reading!
ABOUT ELMER'S HOME SERVICES HEATING & AIR CONDITIONING
Our company has been serving the San Antonio area's HVAC needs for over 20 years. Our skilled and capable staff confidently assists customers with their heating, ventilation, and air conditioning installation, service, and repair needs. We work hard to maintain our reputation as the most professional and punctual HVAC team in town. We have strong ties in our community and reach out to volunteer with many organizations including Haven for Hope, The Battered Women's Shelter of San Antonio, Meals on Wheels, and Camp Discovery.
We know our success is due in part to our top-notch, trustworthy employees who strive for industry excellence. That is why we invest heavily in employee training and promoting professional growth.
ARE YOU A GOOD FIT?
Ask yourself: Can you efficiently work independently and with a small team? Do you have experience in customer service and support? Are you proactive, reliable, and punctual? If so, please consider applying for this Overnight Client Care Rep position today!
YOUR LIFE AS AN OUTSIDE CLIENT CARE REP
This full-time or part-time customer service position works an overnight schedule .
In this position, you arrive each day determined to serve the needs of our customers and staff. Without our customer relations, we wouldn't be able to keep our clients informed, educated, and smiling. You quickly build and maintain relationships and effectively demonstrate superb interpersonal skills.
Your primary responsibilities are to answer phones, schedule and confirm appointments, make follow-up calls, enter purchase orders, and process invoices. Our clients experience a positive, friendly disposition that radiates in all your interactions and is one of the reasons they enjoy doing business with us. With an understanding of our company's core values and services, you happily fit right in!
WHAT WE NEED FROM YOU
- Experience working in a call center is preferred
- Available to work overnight hours
- Capable of using a computer correctly
- Some HVAC knowledge and experience are a PLUS!
- Can pass a background check
- Bilingual in English and Spanish a plus
If you can meet these requirements and perform this Overnight Client Care Rep job as described above, we would be happy to have you as part of our team!
Location: 78233
Client care representative job description example 3
TSYS client care representative job description
Want to join a Fortune 500 company, ranked as one of Forbes best Employers in the world in 2019? Do you like serving customers and care about people? Then look no further than Global Payments Integrated.
Global Payments is a leading worldwide provider of payment technology and software solutions delivering innovative services to our customers globally. As a Global Payments Integrated Team Member, you can enjoy a collaborative team-oriented environment.
Follow the path of many previous teammates that started their FinTech careers in the Contact Center:
Account ManagerClient AdvocateClient Success ManagerLead AdministratorOnboarding & AccountsPricing AnalystSales Support
Why Global Payments?
401(k) + 5% employer match4 Weeks Paid Time OffFull Benefits on Day 1 (Medical, Dental, Vision, Life, HSA, etc.) Career development opportunities Casual dress code Charitable Gift MatchingEducation Assistance Program - up to $5,250Employee Assistance ProgramEmployee Discount ProgramEmployee Resource GroupsEmployee Stock Purchase ProgramGroup Legal PlanParental and Caregiver LeavePet Insurance
Essential Duties
8 hour shift - Monday through Friday between 6:00 AM-6:00 PM MST with most company holidays observed (dependent upon the business need) Focus on first call resolution with no handle-time requirements Manage incoming account inquiries via phone and email Ability to multitask and use multiple systems simultaneously such as internal knowledge base, call tracking systems, and live chat Follow-up with client's as needed on outstanding issues Strong de-escalation skills utilizing empathic statements and the ability to understand the client's situation Building strong interdepartmental relationships to achieve first call resolution
Our In-Depth Training Will Teach You How To:
Perform credit calculations on clients existing accounts to optimize rates and fees Work closely with clients to reconcile batches and ensure funding is received in a timely fashion In-depth statement review with emphasis on being able to discuss rates and fee structures/liability to familiarize clients with pricing terminology and payment industry practices Ability to take ownership of the issue and make financial decisions as needed Desire to improve processes and make suggestions for process improvements Ability to update and create knowledge base articles
Qualifications:
Client First mentality with a focus on empathy Ambition to WOW clients and exceed their expectations Friendly disposition to connect with our clients to build trust and loyalty.Ability to adapt in a growing and diverse environment Strong ability to analyze information and use logic to address client issues and concerns.Ability to work effectively on a team, independently, and with other departments Good working knowledge of standard office applications: Google Sheets, MS Excel, MS Word, and others Ability to communicate professionally both written and verbally.Previous knowledge of the credit card payment processing industry is preferred (but not required!) High School diploma or equivalent
Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of responsibilities, duties and skills required.
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
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Updated March 14, 2024
