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Client care representative skills for your resume and career

Updated January 8, 2025

5 min read

Below we've compiled a list of the most critical client care representative skills. We ranked the top skills for client care representatives based on the percentage of resumes they appeared on. For example, 17.8% of client care representative resumes contained pet as a skill. Continue reading to find out what skills a client care representative needs to be successful in the workplace.

15 client care representative skills for your resume and career

1. PET

Here's how client care representatives use pet:

Charleston, SC Client Care Representative / Event Coordinator Provided exceptional service to all pet owners and referring veterinarians.
Assisted in pet care when requested, answered multi-line phone system, provided estimates, and approval of procedures.

2. Client Care

Here's how client care representatives use client care:

Joined established electrical company to provide excellent customer service while managing permitting and client care needs of customers across three counties.
Expanded personal knowledge base regarding extensive Mercedes Benz product lines and features in order to provide unparalleled client care service.

3. Client Service

Here's how client care representatives use client service:

Assist clients with questions regarding order fulfillment, services available, and general pricing while providing superior client service.
Provided exceptional client service across Institutional Participant Services by responding to phone inquires and providing account information from various information systems.

4. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how client care representatives use outbound calls:

Present good customer service, be able to take incoming calls and transfer them as well as make outbound calls.
Completed daily outbound calls, took inbound sales calls and set appointments for management to promote sales.

5. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how client care representatives use phone calls:

Generated sales through inbound and outbound phone calls to both prospective and current customers of the dealership.
Contacted patients to arrange payment plans; processed letters and phone calls based upon client protocol.

6. Customer Care

Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.

Here's how client care representatives use customer care:

Served as a liaison between tax team and taxpayers to ensure quality customer care.
Ensured excellent customer care by upholding the company's 'On Time Guarantee'.

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7. Excellent Client

Here's how client care representatives use excellent client:

Managed account productivity, needs, complaints, supervised and coached staff to provide excellent client support.

8. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how client care representatives use data entry:

Use Records Center Software to key in data entry, create and run various reports for clients, run monthly invoices.
Create and process quotes for potential clients Maintain confidentially of clients Scan and process data entry projects for clients

9. Inbound Calls

Here's how client care representatives use inbound calls:

Answered inbound calls, emails and faxes from clients from 5 different locations, submitting work orders based on their needs.
Managed large volume of inbound calls for orders on supplies for franchise restaurant chain and medical prescription companies.

10. Appointment Scheduling

Here's how client care representatives use appointment scheduling:

Front desk reception* Appointment scheduling* Responsible for handling medical records
Handled client registration, appointment scheduling, and patient discharge with clear client instructions.

11. Exam Rooms

An exam room in a hospital is a place where patients are examined by medical representatives. In several cases, the exam room distinguishes the doctor-patient relationship and is a critical component of the overall care process.

Here's how client care representatives use exam rooms:

Conduct timely performance evaluations, mediate interpersonal problems and address concerns from Doctors, Technicians and Exam Room Assistants.
Welcome clients to the hospital and assist to designated exam room.

12. Service Calls

Here's how client care representatives use service calls:

Handled inbound service calls from customers, while looking for sales referral opportunities for personal banking products and services.
Answer all incoming service calls, schedule appointments, follow-up with customer surveys, and handle customer concerns.

13. Process Payments

Here's how client care representatives use process payments:

Process payments of various types for clients: cash, checks and credit cards.
Receive and process payments, transfer balance and work payment options.

14. Customer Inquiries

Here's how client care representatives use customer inquiries:

Followed up with any customer inquiries and worked alongside customer service to ensure customer satisfaction.
Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing patient information.

15. Service Appointments

Here's how client care representatives use service appointments:

Utilized exceptional customer service skills to Schedule service appointments.
Schedule service appointments for eleven dealerships.

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List of client care representative skills to add to your resume

The most important skills for a client care representative resume and required skills for a client care representative to have include:

PET
Client Care
Client Service
Outbound Calls
Phone Calls
Customer Care
Excellent Client
Data Entry
Inbound Calls
Appointment Scheduling
Exam Rooms
Service Calls
Process Payments
Customer Inquiries
Service Appointments
Client Satisfaction
Customer Issues

Client Issues
Telephone Calls
Product Knowledge
Multi-Line Phone System
Bank Products
Quality Customer Service
Customer Calls
Cornerstone
Client Inquiries
Customer Relationships
Customer Satisfaction
Client Accounts
Client Relationships
Account Maintenance
Customer Complaints
Surgical Procedures
CCR

Salesforce
PowerPoint
Troubleshoot
Billing Issues
Customer Accounts
Conflict Resolution
Medicaid
Computer System
Customer Orders
Greeting Clients
Administrative Tasks
Customer Interaction
Billing Inquiries
Conference Calls
Inventory Control
Technical Assistance

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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