What does a client care representative do?
A client care representative provides service and product information and resolves potential issues. These representatives use the internet and phone to respond to client queries, understand client needs, and resolve client concerns. They attract possible customers by answering service and product questions. The representatives open customer accounts by account information recording. They maintain financial accounts through customer adjustment processing. The skills they need to develop include documentation, listening, market knowledge, information analysis, and customer service.
Client care representative responsibilities
Here are examples of responsibilities from real client care representative resumes:
- Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
- Verify medicaid waive eligibility for non-emergency transportation.
- Educate clients regarding proper distributions according to IRS regulations.
Client care representative skills and personality traits
We calculated that 18% of Client Care Representatives are proficient in PET, Client Care, and Client Service. They’re also known for soft skills such as Communication skills, Computer skills, and Customer-service skills.
We break down the percentage of Client Care Representatives that have these skills listed on their resume here:
- PET, 18%
Charleston, SC Client Care Representative / Event Coordinator Provided exceptional service to all pet owners and referring veterinarians.
- Client Care, 15%
Joined established electrical company to provide excellent customer service while managing permitting and client care needs of customers across three counties.
- Client Service, 8%
Assist clients with questions regarding order fulfillment, services available, and general pricing while providing superior client service.
- Outbound Calls, 7%
Present good customer service, be able to take incoming calls and transfer them as well as make outbound calls.
- Phone Calls, 7%
Generated sales through inbound and outbound phone calls to both prospective and current customers of the dealership.
- Customer Care, 5%
Served as a liaison between tax team and taxpayers to ensure quality customer care.
Most client care representatives use their skills in "pet," "client care," and "client service" to do their jobs. You can find more detail on essential client care representative responsibilities here:
Communication skills. One of the key soft skills for a client care representative to have is communication skills. You can see how this relates to what client care representatives do because "customer service representatives must be able to provide clear information in writing, by phone, or in person." Additionally, a client care representative resume shows how client care representatives use communication skills: "handled large volumes of inbound and outbound calls using professional communication skills. "
Customer-service skills. This is an important skill for client care representatives to perform their duties. For an example of how client care representative responsibilities depend on this skill, consider that "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a client care representative: "provided customer care: placement of customer's orders, follow-up, and accurate tracking. ".
Interpersonal skills. For certain client care representative responsibilities to be completed, the job requires competence in "interpersonal skills." The day-to-day duties of a client care representative rely on this skill, as "representatives should be able to create positive interactions with customers." For example, this snippet was taken directly from a resume about how this skill applies to what client care representatives do: "conduct timely performance evaluations, mediate interpersonal problems and address concerns from doctors, technicians and exam room assistants. "
Listening skills. A commonly-found skill in client care representative job descriptions, "listening skills" is essential to what client care representatives do. Client care representative responsibilities rely on this skill because "representatives must listen carefully to ensure that they understand customers in order to assist them." You can also see how client care representative duties rely on listening skills in this resume example: "researched, analyzed and communicated data regarding short and long-term projects relating to process improvement, customer satisfaction and quality initiatives. "
Patience. Lastly, "patience" is an important element of what a client care representative does. Client care representative responsibilities require this skill because "representatives should be patient and polite, especially when interacting with dissatisfied customers." This resume example highlights how client care representative duties rely on this skill: "combined patience, determination, and presistence to trouble shoot customer issues. "
The three companies that hire the most client care representatives are:
- Ethos Veterinary Health20 client care representatives jobs
- Benjamin Franklin Plumbing16 client care representatives jobs
- One Hour Heating & Air Conditioning10 client care representatives jobs
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Compare different client care representatives
Client care representative vs. Client care specialist
Client care specialists are employees who manage a company's 24/7 hotline number. Most customer care specialists have call center experience before achieving their positions. This way, they know how to personalize the way they handle different types of clients. They can also impart firsthand knowledge to new call center employees about the job. Their usual responsibilities revolve around presenting the weekly and monthly reports on the teams' performances to the management, documenting customer interactions, reviewing customer complaints and taking appropriate actions, and being updated on their product.
While similarities exist, there are also some differences between client care representatives and client care specialist. For instance, client care representative responsibilities require skills such as "excellent client," "appointment scheduling," "service calls," and "service appointments." Whereas a client care specialist is skilled in "patients," "scheduling appointments," "customer service," and "excellent interpersonal." This is part of what separates the two careers.
Client care specialists tend to make the most money working in the finance industry, where they earn an average salary of $37,024. In contrast, client care representatives make the biggest average salary, $34,849, in the manufacturing industry.client care specialists tend to reach similar levels of education than client care representatives. In fact, client care specialists are 1.6% more likely to graduate with a Master's Degree and 0.3% more likely to have a Doctoral Degree.Client care representative vs. Associate customer service representative
An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.
In addition to the difference in salary, there are some other key differences worth noting. For example, client care representative responsibilities are more likely to require skills like "pet," "client care," "client service," and "phone calls." Meanwhile, an associate customer service representative has duties that require skills in areas such as "patients," "customer service," "sales floor," and "pos." These differences highlight just how different the day-to-day in each role looks.
Associate customer service representatives may earn a higher salary than client care representatives, but associate customer service representatives earn the most pay in the finance industry with an average salary of $37,473. On the other hand, client care representatives receive higher pay in the manufacturing industry, where they earn an average salary of $34,849.Average education levels between the two professions vary. Associate customer service representatives tend to reach similar levels of education than client care representatives. In fact, they're 0.7% more likely to graduate with a Master's Degree and 0.3% more likely to earn a Doctoral Degree.Client care representative vs. Customer support representative
A customer support representative is responsible for answering calls and correspondence, providing customer assistance in various technical issues, concerns, or difficulties. There are also instances when they must make calls to follow-up on the issues, or even sell products and services. Most of the time, a customer support representative has a certain quota to reach and works under a manager's supervision. Furthermore, it is essential to keep accurate records and report to managers or supervisors should there be any problems.
The required skills of the two careers differ considerably. For example, client care representatives are more likely to have skills like "pet," "client care," "client service," and "phone calls." But a customer support representative is more likely to have skills like "technical support," "windows," "customer support," and "work ethic."
Customer support representatives earn the highest salary when working in the finance industry, where they receive an average salary of $38,928. Comparatively, client care representatives have the highest earning potential in the manufacturing industry, with an average salary of $34,849.When it comes to education, customer support representatives tend to earn similar degree levels compared to client care representatives. In fact, they're 1.6% more likely to earn a Master's Degree, and 0.2% more likely to graduate with a Doctoral Degree.Client care representative vs. Customer relations representative
A customer relations representative is responsible for providing the highest customer service by interacting with customers to respond to their inquiries and concerns, process their requests, and resolve their complaints. Customer relations representatives assist the customers with their needs by offering products and services according to their requirements and budget limitations. They may also sell newly launched products to the customers, discuss features and usability, and generate payments and delivery details. A customer relations representative must have excellent communication and organizational skills to maintain healthy business relationships with the customers to achieve the company's long-term goals and objectives.
Types of client care representative
Updated January 8, 2025
