How To Become A Client Care Specialist: What It Is and Career Path

What is a client care specialist and how to become one

Updated January 8, 2025

4 min read

If you consider yourself a people person and do not mind helping them, then this is the profession for you. As a client care specialist, your purpose will be to engage with clients, answering their queries and complaints. Moreover, you will also be delivering a product or service to the clients. In most industries, client care specialists usually assist the project manager.

The duties and responsibilities you will perform in this capacity include reviewing and approving proposals or requests and providing supporting material. You will maintain client records, including orders and contacts. Moreover, you will be interacting with the clients directly and building positive relationships with them. Lastly, you will be routing incoming calls and support requests to the appropriate department. Essential skills that employers look for in individuals being considered for this role are organizational, communication, customer service, computer skills, and technical skills.

To qualify for the position, employers usually require an associate's degree in a technical field, business management, or a similar discipline. A bachelor's degree would prove advantageous. Moreover, prior work experience in a similar position will increase your chances of being employed. The average hourly pay for this position is $13.37, which amounts to $27,815 annually.

ScoreClient Care SpecialistUS Average

Salary

2.3

Avg. Salary $29,660

Avg. Salary $59,228

Stability level

5.9

Growth rate -4%

Growth rate 0.3%

Diversity

9.6

Race

American Indian and Alaska Native 0.72%

Asian 7.01%

Black or African American 10.71%

Hispanic or Latino 19.59%

Unknown 5.38%

White 56.59%

Gender

female 79.72%

male 20.28%

Age - 39

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 39

Stress level

5.9

Stress level is manageable

7.1 - high

Complexity level

6.6

Complexity level is challenging

7 - challenging

Work life balance

6.5

Work life balance is good

6.4 - fair

Key steps to become a client care specialist

Explore client care specialist education requirements

Most common client care specialist degrees

Bachelor's

49.7 %

Associate

20.1 %

High School Diploma

15.7 %

Start to develop specific client care specialist skills

Skills	Percentages
Client Care	13.54%
PET	10.77%
Patients	8.46%
Scheduling Appointments	7.89%
Customer Service	7.16%

Complete relevant client care specialist training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New client care specialists learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a client care specialist based on U.S. Bureau of Labor Statistics data and data from real client care specialist resumes.

Research client care specialist duties and responsibilities

Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
Credential new physicians, clinics and triage centers with Medicare/Medicaid and major insurance plans for territory.
Assign to cable company supporting cable products, schedule installation appointments and troubleshoot issues with customers in a call center environment
Conduct teleconferences, schedule customer reservations and maintain teleconferencing database.

Prepare your client care specialist resume

When your background is strong enough, you can start writing your client care specialist resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a client care specialist resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable client care specialist resume templates

Build a professional client care specialist resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your client care specialist resume.