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Become A Client Care Specialist

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Working As A Client Care Specialist

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $32,802

    Average Salary

What Does A Client Care Specialist Do At Rescue Mission Alliance of Syracue Inc.

* Creates and implements a monthly activities calendar that includes physical, intellectual, and social activities, as well as individual, small group, and large group activities, and campus-based and community-based activities
* Provides resident recognition by coordinating birthday cards for staff to send, wish list gifts, visit men when hospitalized, and including former residents in nursing homes
* Encourage social interaction and healthy relationships, physical well-being, and community involvement.
* Develops rapport with clients and provides support, encouragement, and motivation towards building and/or maintaining independence while maintaining appropriate professional employee-client boundaries at all times.
* Meets client’s needs by assisting with personal care as needed: medications, laundry, personal hygiene, ensuring clean safe living quarters, assist with meals including serving, monitoring and cleaning up after mealtime

What Does A Client Care Specialist Do At Bancorpsouth Insurance Services, Inc.

* Services clients by providing invoice reconciliation, claim/RX appeals, and other longer-term projects that typically require ongoing follow up.
* Maintains updated and accurate group plan and policy data in BXSI’s data management system.
* Assists with the registration of clients in a full range of client-focused resources, including but not limited to, ThinkHR and Succeed.
* Creates benefit communications such as benefit booklets, video benefits setup and/or benefit enrollment packets for distribution to clients’ employees at enrollment.
* Creates accurate and timely standard and/or customized benchmarking reports.
* Verifies completion of new group installation upon renewal, and updates medical rate histories, as needed.
* Facilitates the planning of Client Seminars including scheduling the venue and speakers, creating the agenda and other related tasks.
* Audits commission postings to ensure that the amounts and levels of commission paid by our carriers/vendors to our agency and producers are accurate.
* Assists in special projects as requested

What Does A Client Care Specialist Do At Geneva Woods, Inc.

* 1. Handles all incoming calls from clients, assisting them with questions regarding order status.
* Answers inbound calls regarding troubleshooting and triaging to the appropriate department as needed.
* Makes monthly follow up calls to each community to check on quality and customer service after a routine monthly medication delivery (cycle fill) has been delivered.
* Work with Pharmacy, Home Medical Equipment (HME), Billing and Logistics teams to solve client issues.
* Job Duties: 1.
* Ensures all tasks are completed as assigned.
* Collaborate proactively with all departments to ensure a high level of quality service for all clients.
* Maintains punctual, regular and predictable attendance.
* Works collaboratively in a team environment with a spirit of cooperation.
* Displays excellent communication skills including presentation, persuasion, and negotiation skills required in working with customers and coworkers, including the ability to communicate effectively and remain calm and courteous under pressure.
* Respectfully takes direction from manager

What Does A Client Care Specialist Do At Volunteers of America-Greater New York

* _
* Oversee client participation in daily program activities, monitor observance of client's rights and client adherence to program rules and routines.
* Accept new clients in electronic records database.
* Issue meal cards, mail, medication, lockers and toiletries.
* Make scheduled rounds of assigned areas to safeguard clients and property and promote appropriate behavior.
* Provide optimal customer service.
* Provide emergency response including crisis management, first aid, CPR and fire response as needed.
* Report any instances of violations of client rights, incidents involving clients' non-compliance of rules and regulations and any criminal activity promptly to the Operations Manager.
* Complete Incident Reports as outlined by the Program Manual and Funder guidelines.
* Escort clients to appointments, manage bed assignments, collect census data, distribute linens and supplies, manage access booth and update log book.
* Drive agency vehicles to transport clients, if assigned.
* Perform related tasks as needed.
* EFFECT ON END RESULTS:_
* Client participation and activities are monitored and documented.
* Incumbent is skilled in application of service delivery models.
* Program facilities are well supervised and safe.
* Incidents are appropriately managed.
* Incident and routine reporting to supervisors are timely and accurate.
* If assigned, driving duties are performed courteously, efficiently and safely.
* Related tasks are performed completely, on time and accurately

What Does A Client Care Specialist Do At San Francisco SPCA

* Supervisory/Leadership
* Actively model and promote a professional client service experience aimed to exceed public expectations
* Responsible for assisting with training and performance management of Animal and Client Care Associates (ACCAs)
* Must be able to work at either campus(Mission and Pacific Heights)
* Be comfortable handling demanding clients, staff, or volunteer interactions, while maintaining emotional equilibrium and actively promoting our BLISS communication culture
* Must remain up-to-date on Society events, and be a point person for the ACCA team
* Become an expert user of various software systems (including Infinity, PetPoint, Salesforce) and be able to provide continuous training for team members.
* Learn how to compile various reports and use the data to make inform decisions.
* Evaluate client-related services and recommend improvements to enhance and promote adoption and general public support of the SF SPCA
* Manage and resolve challenging client situations to avoid damaging to the reputation of the SF SPCA.
* Manage problems relating to client concerns in a timely, professional and courteous manner.
* Assign tasks to ACCAs; take active role in staff development
* Work cooperatively and collaboratively with other departments to coordinate marketing of adoption and training services and promotion of SF SPCA events
* Serve on committees or attend meetings as assigned
* Inform Client Care Managers and Director of Adoptions of developments that may affect the SF SPCA or the department including departmental progress, client concerns, and personnel issues; maintain confidential information
* People Care
* Cultivate positive client, volunteer, and coworker relations through professional, courteous, and educational interactions
* Provide ACCAs with direct communication and specifically focused feedback, in order to keep the team aligned with our mission, and provide them with tools to accomplish our mission
* Assist clients with animal adoption, facilitate client/animal interactions to ensure a safe and pleasant experience
* Complete adoption agreements and related paperwork as needed Respond to telephone calls and emails promptly and courteously, providing the public with accurate information
* Promote retail sales and facilitate enrollment in public dog training classes
* Practice and encourage the humane treatment of animals
* Actively promote donation and giving opportunities as appropriate; accepts and acknowledges monetary and in-kind donations
* Work cooperatively with all volunteers, recognizing the talent and commitment they bring to the Society
* Maintain knowledge of Society programs and special events
* Work cross-departmentally to keep communication open, and share knowledge with ACCA team
* Administrative and General Responsibility:
* Assist with scheduling, inventory control, and other duties as assigned
* Ensure accurate completion of forms and data entry related to intake and adoption
* Responsible for incoming money, use of cash drawer, closing and balancing cash drawer at both campuses
* Monitor/correct data entry to ensure accurate statistics are maintained
* Ensure the lobby and work stations are kept clean, orderly and maintained daily and represent the SF SPCA in a positive manner by professional personal appearance
* Operate general office equipment; copy machine, fax, computer.
* Maintain equipment in good working condition and report equipment or supply needs promptly, restock as needed
* Assist with record creation, and assist liaison team with reports for dog and cat rounds
* Stay informed and share information regarding medical and/or behavioral statuses and changes
* Manage and respond to adoptions email inbox, forward serious client and/or animal issues to Managers or Director
* Animal Care:
* Report health or behavior abnormalities to supervisor
* Participate in stress and disease reduction efforts through purposeful, stress-free, and compassionate handling
* Understands and applies the 5 Freedoms Model
* Safety
* Ensure a safe work environment; following all safety guidelines, including PPE, and modeling safe work practice
* Take immediate action to address any safety concerns that could put a staff member, volunteer, client, animal, or the organization at risk
* Diversity and Inclusiveness
* Work effectively with individuals and colleagues from diverse communities and cultures
* Volunteers
* Work cooperatively with all volunteers and recognize the talent and commitment they bring to the Society
* Open Communication
* Facilitate open, direct communication throughout the Society.
* Embrace and promote the Society’s BLISS direct communication program

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How To Become A Client Care Specialist

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Client Care Specialist jobs

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Client Care Specialist Career Paths

Client Care Specialist

Client Care Specialist Demographics

Gender

  • Female

    75.6%
  • Male

    23.0%
  • Unknown

    1.4%

Ethnicity

  • White

    78.6%
  • Hispanic or Latino

    11.4%
  • Asian

    7.4%
  • Unknown

    1.8%
  • Black or African American

    0.8%
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Languages Spoken

  • Spanish

    53.2%
  • French

    14.5%
  • German

    8.1%
  • Japanese

    3.2%
  • Mandarin

    3.2%
  • Arabic

    3.2%
  • Portuguese

    1.6%
  • Chinese

    1.6%
  • Cantonese

    1.6%
  • Malay

    1.6%
  • Greek

    1.6%
  • Carrier

    1.6%
  • Hindi

    1.6%
  • Tagalog

    1.6%
  • Italian

    1.6%
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Client Care Specialist

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Client Care Specialist Education

Client Care Specialist

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Top Skills for A Client Care Specialist

CustomerServiceClientCareEmailAssistanceSchedulingAppointmentsPhoneCallsDataEntryEmergencySituationsComplianceMedicalRecordsCrisisInterventionFrontDeskInternalDepartmentsDailyLivingNewClientsSupervisePersonalCareClientInformationLoanProcessCommunicationSkills

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Top Client Care Specialist Skills

  1. Customer Service
  2. Client Care
  3. Email
You can check out examples of real life uses of top skills on resumes here:
  • Cultivated client loyalty by providing exceptional customer service resulting in client referrals and increased revenue.
  • Recognized for outstanding performance and promoted from Client Care Specialist to this senior position.
  • Communicated with clients to obtain necessary documents, either by phone or email (Outlook).
  • Provide assistance to individuals with developmental disabilities 2.
  • Provided customer support resolving conflict, scheduling appointments, and properly directed customer inquires.

Top Client Care Specialist Employers

Client Care Specialist Videos

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