FIND PERSONALIZED JOBS
Sign up to Zippia and discover your career options with your personalized career search.
×
FIND
PERSONALIZED JOBS

CONTENT HAS
BEEN UNLOCKED
Close this window to view unlocked content
or
find interesting jobs in

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign Up

SIGN UP TO UNLOCK CONTENT

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign up to save the job and get personalized job recommendations.

Sign up to dismiss the job and get personalized job recommendations.

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Already have an account? Log in

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Company Saved

Answer a few questions and view jobs at that match your preferences.

Where do you want to work?

Job Saved

See your Saved Jobs now

or

find more interesting jobs in

Job Dismissed

Find better matching jobs in

Become A Client Care Specialist

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.

Working As A Client Care Specialist

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $67,898

    Average Salary

What Does A Client Care Specialist Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

Show More

Show Less

How To Become A Client Care Specialist

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

Show More

Show Less

Do you work as a Client Care Specialist?

Client Care Specialist Jobs

NO RESULTS

Aw snap, no jobs found.

Add To My Jobs

Client Care Specialist Career Paths

Do you work as a Client Care Specialist?

Help others decide if this is a good career for them

Average Length of Employment
Client Associate 2.8 years
Service Specialist 2.7 years
Client Liaison 2.6 years
Center Specialist 2.6 years
Client Specialist 2.3 years
Top Employers Before
Internship 6.7%
Cashier 5.7%
Teller 5.0%
Hostess 2.9%
Manager 2.4%
Volunteer 2.4%
Supervisor 2.1%
Waitress 1.8%
Top Employers After
Cashier 5.4%
Internship 4.8%
Volunteer 3.8%
Manager 3.2%
Owner 2.6%
Specialist 2.6%

Do you work as a Client Care Specialist?

Client Care Specialist Demographics

Gender

Female

79.7%

Male

19.2%

Unknown

1.1%
Ethnicity

White

62.4%

Hispanic or Latino

15.2%

Black or African American

11.1%

Asian

7.7%

Unknown

3.5%
Show More
Foreign Languages Spoken

Spanish

50.0%

French

14.6%

German

8.3%

Arabic

4.2%

Portuguese

2.1%

Dakota

2.1%

Cantonese

2.1%

Japanese

2.1%

Malay

2.1%

Greek

2.1%

Carrier

2.1%

Hindi

2.1%

Tagalog

2.1%

Mandarin

2.1%

Italian

2.1%
Show More

Client Care Specialist Education

Schools

University of Phoenix

15.9%

Middle Tennessee State University

6.2%

University of South Florida

5.3%

Henry Ford College

5.3%

Oakland Community College

5.3%

Liberty University

5.3%

University of Alabama

4.4%

Michigan State University

4.4%

Ashford University

4.4%

Georgia State University

4.4%

Eastern Michigan University

4.4%

Bridgewater State University

4.4%

Oakland University

4.4%

Capella University

4.4%

Columbus State Community College

3.5%

Towson University

3.5%

Saginaw Valley State University

3.5%

Pueblo Community College

3.5%

University of Massachusetts - Boston

3.5%

University of Central Florida

3.5%
Show More
Majors

Business

22.5%

Psychology

10.1%

Health Care Administration

7.2%

Nursing

7.0%

Criminal Justice

6.8%

Communication

5.9%

General Studies

4.1%

Medical Assisting Services

4.1%

Accounting

3.6%

Liberal Arts

3.4%

Nursing Assistants

2.9%

Elementary Education

2.7%

Public Relations

2.7%

Sociology

2.7%

Computer Information Systems

2.7%

Social Work

2.5%

Biology

2.5%

Computer Science

2.3%

Marketing

2.3%

Human Services

2.3%
Show More
Degrees

Bachelors

39.7%

Other

30.9%

Associate

11.4%

Masters

8.0%

Certificate

5.9%

Diploma

2.6%

License

0.7%

Doctorate

0.7%
Show More

Job type you want
Full Time
Part Time
Internship
Temporary

How Would You Rate The Salary Of a Client Care Specialist?

Have you worked as a Client Care Specialist? Help other job seekers by rating your experience as a Client Care Specialist.

Top Skills for A Client Care Specialist

Show More

  1. Customer Service
  2. Phone Calls
  3. Client Care
You can check out examples of real life uses of top skills on resumes here:
  • Managed territory and increased sales through outstanding customer service, communication and organization skills
  • Answered incoming phone calls from clients and other animal hospitals, took messages and relayed them to doctors and technicians.
  • Promoted to Client Care Specialist for the largest Realtor and Lender business coaching company in North America.
  • Sustain 4-hour response time for all emails, phone calls and inquiries Process orders, update and change orders as needed.
  • Greeted customers, Scheduling appointments Consults, Rechecks, Drop Off.

How Would You Rate Working As a Client Care Specialist?

Are you working as a Client Care Specialist? Help us rate Client Care Specialist as a Career.

Top Client Care Specialist Employers

Show More

Jobs From Top Client Care Specialist Employers

Client Care Specialist Videos

A Day in the Life of a Garden Designer

Related to your recently viewed content