Client care specialist demographics and statistics in the US
Client care specialist demographics research summary. Zippia estimates client care specialist demographics and statistics in the United States by using a database of 30 million profiles. Our client care specialist estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about client care specialists after extensive research and analysis:
- There are over 11,473 client care specialists currently employed in the United States.
- 79.7% of all client care specialists are women, while 20.3% are men.
- The average client care specialist age is 40 years old.
- The most common ethnicity of client care specialists is White (56.6%), followed by Hispanic or Latino (19.6%), Black or African American (10.7%) and Asian (7.0%).
- Client care specialists are most in-demand in Boston, MA.
- Irvine, CA pays an annual average wage of $35,082, the highest in the US.
- In 2022, women client care specialists earned 94% of what men earned.
- Vermont is the best state for client care specialists to live.
- Client care specialists are 71% more likely to work at private companies in comparison to public companies.
On this page
Client care specialist demographics by:
Client care specialist gender statistics
79.7% of client care specialists are women and 20.3% of client care specialists are men.
- Female, 79.7%
- Male, 20.3%
Client care specialist gender ratio
| Gender | Percentages |
|---|---|
| Female | 79.7% |
| Male | 20.3% |
Client care specialist gender pay gap
Women earn 94¢ for every $1 earned by men
Male income
$32,507
Female income
$30,536
Client care specialist gender ratio over time
This data breaks down the percentage of men and women in client care specialist positions over time. Currently, 79.7% of client care specialists are female.
Client care specialist gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 19.04% | 80.96% |
| 2011 | 18.94% | 81.06% |
| 2012 | 20.02% | 79.98% |
| 2013 | 20.35% | 79.65% |
| 2014 | 20.72% | 79.28% |
| 2015 | 20.64% | 79.36% |
| 2016 | 21.06% | 78.94% |
| 2017 | 21.38% | 78.62% |
| 2018 | 20.41% | 79.59% |
| 2019 | 20.09% | 79.91% |
| 2020 | 20.56% | 79.44% |
| 2021 | 20.28% | 79.72% |
Client care specialist related jobs gender ratio
We compared client care specialists with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Client Care Specialist | 20% | 80% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Client care specialist demographics by race
The most common ethnicity among client care specialists is White, which makes up 56.6% of all client care specialists. Comparatively, 19.6% of client care specialists are Hispanic or Latino and 10.7% of client care specialists are Black or African American.
- White, 56.6%
- Hispanic or Latino, 19.6%
- Black or African American, 10.7%
- Asian, 7.0%
- Unknown, 5.4%
- American Indian and Alaska Native, 0.7%
Client care specialist race
| Client care specialist race | Percentages |
|---|---|
| White | 56.6% |
| Hispanic or Latino | 19.6% |
| Black or African American | 10.7% |
| Asian | 7.0% |
| Unknown | 5.4% |
| American Indian and Alaska Native | 0.7% |
Client care specialist race and ethnicity over time
See how client care specialist racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Client care specialist race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 63.99% | 10.97% | 6.30% | 15.63% |
| 2011 | 63.71% | 11.26% | 6.44% | 15.51% |
| 2012 | 62.91% | 11.14% | 6.25% | 16.36% |
| 2013 | 63.26% | 10.97% | 6.41% | 16.03% |
| 2014 | 62.64% | 10.92% | 6.73% | 16.22% |
| 2015 | 62.02% | 10.66% | 6.51% | 17.33% |
| 2016 | 61.13% | 11.15% | 6.75% | 17.23% |
| 2017 | 62.05% | 10.57% | 6.72% | 17.05% |
| 2018 | 61.87% | 10.15% | 6.89% | 17.44% |
| 2019 | 61.46% | 10.35% | 6.69% | 17.95% |
| 2020 | 58.90% | 9.75% | 6.84% | 18.56% |
| 2021 | 56.59% | 10.71% | 7.01% | 19.59% |
Client care specialist wage gap by race
According to our data, asian client care specialists have the highest average salary compared to other ethnicities. Black or african american client care specialists have the lowest average salary at $31,906.
| Ethnicity | Salary |
|---|---|
| Unknown | $31,986 |
| White | $32,610 |
| Black or African American | $31,906 |
| Asian | $33,619 |
| Hispanic or Latino | $32,444 |
Average client care specialist age
See how the average age of client care specialists varies based on ethnicity and gender.
Male
Female
Client care specialist age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Client care specialist age breakdown
The average age of client care specialists is 40+ years years old, representing 49% of the client care specialist population.
Client care specialist age breakdown
| Client Care Specialist Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Client care specialist educational attainment
The most common degree for client care specialists is bachelor's degree, with 50% of client care specialists earning that degree. The second and third most common degree levels are associate degree degree at 20% and associate degree degree at 16%.
- Bachelor's, 50%
- Associate, 20%
- High School Diploma, 16%
- Diploma, 5%
- Other Degrees, 9%
Client care specialists by degree level
| Client care specialist degree | Percentages |
|---|---|
| Bachelor's | 50% |
| Associate | 20% |
| High School Diploma | 16% |
| Diploma | 5% |
| Other Degrees | 9% |
Client care specialist jobs you might like
Client care specialist wage gap by degree level
According to the data, client care specialists with a Master's degree earn more than those without, at $39,056 annually. With a Bachelor's degree, client care specialists earn a median annual income of $36,421 compared to $30,971 for client care specialists with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $39,056 |
| High School Diploma or Less | $29,165 |
| Bachelor's Degree | $36,421 |
| Some College/ Associate Degree | $30,971 |
Client care specialist employment statistics
Most client care specialists work for a private in the health care industry.
Company size where client care specialists work
Below, you can see the size of companies where client care specialists work.
Client care specialist jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 8% |
| 50 - 100 employees | 19% |
| 100 - 500 employees | 28% |
| 500 - 1,000 employees | 12% |
| 1,000 - 10,000 employees | 15% |
| > 10,000 employees | 17% |
Client care specialist jobs by company type
Employees with the client care specialist job title have their preferences when it comes to working for a company. For instance, most client care specialists prefer to work at private companies over public companies.
Client care specialist jobs by sector
| Company type | Percentages |
|---|---|
| Education | 1% |
| Public | 22% |
| Private | 71% |
| Government | 5% |
Client care specialist jobs by industry
The most common industries for client care specialists are health care, professional and finance.
Client care specialist industry statistics
| Industry | Percentages |
|---|---|
| Health Care | 22% |
| Professional | 16% |
| Finance | 9% |
| Fortune 500 | 8% |
| Technology | 7% |
| Manufacturing | 6% |
| Non Profits | 6% |
| Government | 4% |
| Real Estate | 4% |
| Automotive | 3% |
| Telecommunication | 3% |
| Media | 2% |
| Construction | 2% |
| Hospitality | 2% |
| Start-up | 2% |
| Insurance | 2% |
| Pharmaceutical | 1% |
| Internet | 1% |
| Retail | 1% |
| Education | 1% |
| Agriculture | 1% |
Client care specialist turnover and employment statistics
Client care specialist unemployment rate over time
The unemployment rate for client care specialists between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Client care specialist unemployment rate by year
| Year | Client care specialist unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average client care specialist tenure
The average client care specialist stays at their job for 1-2 years, based on the 2,180 client care specialists resumes in Zippia's database.
Client care specialist tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 30% |
| 1-2 years | 33% |
| 3-4 years | 13% |
| 5-7 years | 16% |
| 8-10 years | 4% |
| 11+ years | 4% |
Client care specialist LGBT ratio compared to similar jobs
Review the percent of client care specialists that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Order Entry Clerk | 5.53% | 101,541 |
| Eligibility Technician | 6.73% | 24,203 |
| Client Care Specialist | 7.19% | - |
| Records Clerk | 8.60% | 101,023 |
| Credit Processor | 8.99% | 11,088 |
| Library Specialist | 11.16% | 19,984 |
| Personnel Associate | 15.31% | 709 |
Similar client care specialist jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Order Entry Clerk | 5.53% | 101,541 |
| Eligibility Technician | 6.73% | 24,203 |
| Records Clerk | 8.60% | 101,023 |
| Credit Processor | 8.99% | 11,088 |
| Library Specialist | 11.16% | 19,984 |
| Personnel Associate | 15.31% | 709 |
Foreign languages spoken by client care specialists
The most common foreign language among client care specialists is Spanish at 56.0%. The second-most popular foreign language spoken is French at 12.0% and German is the third-most popular at 4.0%.
- Spanish, 56.0%
- French, 12.0%
- German, 4.0%
- Arabic, 4.0%
- Portuguese, 2.7%
- Other, 21.3%
Client care specialist languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 56.0% |
| French | 12.0% |
| German | 4.0% |
| Arabic | 4.0% |
| Portuguese | 2.7% |
| Other | 21.3% |
