Client care specialist job description

The Oncology Service (TOS) is looking to hire a full-time Client Care Specialist (aka Veterinary Receptionist) for its Leesburg, VA location.

About the Job: The Client Care Specialist is much more than a client service representative, they are a key member of the hospital team who supports and assists the veterinarians and veterinary technicians, ensuring the safety of pets, clients and other associates, and the continuity of quality veterinary care. Our coordinators provide the first impression of the hospital to clients and patients. This role also supports the team in executing company goals, strategies and culture.
As a Client Care Specialist, you will be responsible for:

Greeting clients and provide exceptional customer service Answer client calls on a multiple phone lines in a timely and compassionate manner Utilize effective listening skills, with the ability to collect useful information from owners and transmit detailed information from doctors Schedule appointments in a logical and effective manner Communicate routinely with veterinarians and technicians, keeping them informed of client requests, appointment information, and any other pertinent information Educate and advise clients regarding services and practices Assisting clients with general information, appointments and invoicing Admit and discharge pets from appointments and services and schedule follow-ups as needed Accurately update and maintain client/pet medical records

Skills and Abilities:

2 years of reception experience in the veterinary field (preferred) Ability to multi-task and prioritize work Fundamental knowledge of windows-based computer programs. Ability to recognize and seek guidance in all client-related cases where protocol does not apply Need to have the ability to remain professional and inviting even under stressful and emotional situations.

Benefits and Perks:

Medical, Dental, and Vision insurance options, all starting first of the month following date of hire 401K with company match Flexible Spending Account or Health Savings Account options included Long Term Disability options Short Term Disability, paid for by employer Complimentary Life Insurance $15,000; with options to purchase additional voluntary benefits for self or family Personal Pet Discounts PTO and Paid Holidays Company Sponsored Employee Assistance Program (EAP)

Our Organization: At The Oncology Service, we believe that the diagnosis of cancer in a pet is not the end but rather, the beginning of an opportunity to identify solutions that can improve that pet's quality of life while maximizing the time they have with their families. Whether the diagnosis carries a potentially curative prognosis or a much more guarded one, we are here to help. As a team of more than 10 veterinarians exclusively dedicated to the practice of oncology, we can provide an unparalleled wealth of knowledge, experience, and collaboration.

We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.

#IH

Responsible for incoming calls for routine and complex inquiries regarding products, procedures, systems or policies for new and existing clients. Committed to utilize all available tools and resources to maintain client satisfaction, track all unresolved issues accurately, to ensure timely follow up and resolution. Service Representatives act as client advocates to track client complaints and feedback in regards to Truist, our teammates, products and vendors.

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Provide outstanding, personalized service to all clients by building rapport and providing timely solutions and/or alternatives.
2. Assist clients with inquiries and/or problem resolution in a professional and composed manner.
3. Uncover opportunities for banking solutions for clients expressed and unexpressed needs. (Banking solutions could include changing of account types, the opening of new accounts such as demand deposits, time deposits, credit cards, balance transfers, new loans/lines of credit e.g., mortgage referrals, secured and unsecured lending or refinancing existing loans for more competitive rates or payments, etc.)
4. Inform and educate clients on their self-service options through various Truist technologies to improve their individual banking experience.
5. Follow established policies, procedures, guidelines, regulations and laws to protect both our clients and Truist from any unnecessary risk.
6. Follow a daily set schedule that will require having efficient time management skills as well as a careful attention to detail.
7. May support Consumer, Small Business and Private Wealth Clients with products including: Digital/e-Services, Credit and Debit Cards, Mortgages, Loans, Demand Deposit, Time Deposit and Retirement accounts.
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. High School diploma, or equivalent education and related training or experience
2. One Year of client servicing work experience (call center, retail, hospitality, medical, etc.)
3. Skills: Proficiency in Computer Applications (Windows, MS Office, etc.), Technical, Interpersonal, Problem Solving and ability to work efficiently across multiple platforms.
4. Proficiency in written and verbal communications (including grammar and spelling).
5. Satisfies regulatory requirements for holding the position, including meeting the qualification standards imposed by the Loan Originator Compensation rule of the Truth in Lending Act.
Preferred Qualifications:
1. Prior experience in referring products, solutions, etc. to clients
2. Prior experience working in a call center or high volume/fast-paced work environment
3. Background in supported department/product
4. Some college or degree earned.
Company DescriptionBB&T and SunTrust formed Truist with a shared purpose—to inspire and build better lives and communities. With our combined resources, collective passion, and commitment to innovation, we’re creating a better financial experience to help people and businesses achieve more.

We believe diverse teams enhance the creativity and innovation that Truist needs to be a leading financial institution. We also work tirelessly to advance diversity, equity, and inclusion in and outside our walls.

Real estate is a seasonal business, which means we have certain times of the year that are busier than others. The Client Care Specialist role is not a full-time role by itself (average around 15 hours per week); but there will be times, especially early on during the learning curve of starting a new position and during our busy season, that you may need to work more hours than normal. Hours are somewhat flexible, but you'll need to work every 4th weekend due to contracts coming in every day. There are three other people sharing this role to handle the workload, so you will work as a team to cover for each other when people are out during the day, on weekends, on vacations, or out for illness.

The candidate will also work with his or her own Buyer or Seller clients and accept company-generated Buyer leads to close additional real estate deals to earn extra income as an agent. As such, the applicant must be willing to affiliate with our company only for all real estate transactions. Additional non-commission income can also be earned by completing listing appointments for the team where you are paid per appointment rather than waiting for a successful closing.

If all of this sounds like it may be a good fit for you, we'd love for you to apply!

Thank you for your interest!

Compensation:

$75,000+ at plan

Responsibilities:

• Provide superior, referrable service to our clients
• Communicate effectively and timely with agents, clients, and teammates
• Negotiate contracts and repair requests
• Maintain flexibility in your schedule to cover for teammates when needed
• Advise clients with excellence, being the expert in each transaction

Qualifications:

• Licensed Real Estate Agent
• Excellent communication skills
• Real Estate Agent experience
• Ability to create Comparative Market Analysis
• Computer and phone skills (ex. MLS, Gmail, e-signature programs, etc)

About Company

We're a small, independent brokerage that's been around since 2006. While we all work independently from our home offices, we work together like a team to help each other out whenever needed. Our company Founder and Broker-In-Charge has lots of experience and is always available at a moment's notice to assist with any tricky situation that may come up in a transaction.